Expert Summer Series: Future of work


Future of Work Webinar Jeanne Meister | July 22, 2015 [email protected]


•  Best Selling Author Of Three Books; Latest Is “The 2020 Workplace: How Innovative Companies Attract, Develop & Keep Tomorrow’s Employees Today,” (Harper Collins, 13th printing)

•  ATD (Association of Talent Development) 2014 Award For Distinguished Contribution To Workplace Learning

•  Partner, Future Workplace & Founder 2020 Workplace Network

•  For More Details On Programs, Events & Our 2020 Workplace Network

•  Visit: www.futureworkplace.com

Meet Your Facilitator: Jeanne Meister


AGENDA

Three Trends

Three Case Studies

New Skills for Future Workplace


Poll Where Are You Listening To This Webinar? •  In Your Company Office •  In Your Home Office •  At Your Client Office •  In a Co-‐ Working Space •  Other: Train, Car, Coffee Shop


Future of Work: •  1) Customization of Work •  2) Personalization of

Learning •  3) Gamification of the

Workplace


1) Customization of Work: There’s An App for That Today: –  53 Million Workers Are

Contingent (35% of US workforce)

Tomorrow: –  50% of US workforce


1) Customized Workforce Is Not Monolithic


1) Millennials Drawn to Customized Work


Training and Inculcation of

Employees Challenged

with Transient Workforce

Match Opportunities To Workforce

Needs

Customized Workforce


2) Learners Want To Be In Control Of Their Learning

. Self-directed

learning Learning directed by your employer

77.7%

22.3%

Self-directed learning

Learning directed by your employer 84.2%

15.8%

2.7 hours per month 14.4 hours per month

Source: DEGREED 2014 survey of 200 working adults

Which is more effective towards helping you be successful in your profession:

How much time do you spend learning on your own vs. when directed by your employer:


14%

17%

31%

14%

17%

4% 2%

ORGANIZATION SIZE:

Under 5,000 - 14% 5,000-10,000 - 17% 10,000-50,000 - 31% 50,000-100,000 - 14% Over 100,000 - 17% Don't know - 4% Cannot disclose - 2%

2) Companies Inspired By MOOC Design: Massive Open Online Courses

RESEARCH OBJECTIVES: •  Explore current/potential

usage of MOOCs in the workplace

•  Probe benefits/barriers to MOOCS inside the organization

•  Identify competency areas where curated MOOCs support other learning content

METHODOLOGY: •  Online survey of 222 human

resource, professionals

•  Spring, 2015


44%

31%

22%

0%

10%

20%

30%

40%

Doing Both: Creating Internal MOOCs and

Curating External MOOCs

Creating MOOCs for Internal Use Only

Curating External MOOCs Only

Q2: Is your organizaLon leveraging internal or external MOOCs?

2) Creating & Curating MOOCs - Top Use Cases


Q5: Thinking about the next 12 months, how does your organizaLon plan to leverage MOOCs?

3%

[VALUE]

[VALUE]

13%

16%

16%

16%

29%

0% 5% 10% 15% 20% 25% 30% 35%

For recruiting new hires

For customer education

As pre-work

Curate MOOCs offerings

Leadership development

Content for technical courses

For new hire orientation

Expand learning offerings

How Organizations Plan To Leverage MOOCs

57% Plan to Use MOOCs For Learning Recruitment & Customer education


Personalized Learning Use Cases

•  Tenaris •  Drivers •  Target Audience •  Results

•  McKinsey •  Drivers •  Target Audience •  Results


MOOCs impact traditional

learning libraries

MOOCs impact

tuition reimbursement

budgets

Enhance Learning Content

Create A New &

Improved Learning

Experience

MOOCs Enter Companies


3) Gamification In Workplace

engage people

motivate action

promote learning

solve problems

Gamification uses game-based mechanics, aesthetics and game thinking to:


Healthcare /

Pharma

13% Tech. 13%

Manuf.

11%

Insurance 9%

Pro. Servic

es 8%

What Industries Are Using Gamification? RESEARCH

•  Future Workplace conducted a survey: Gamification in the Workplace: Engaging Employees and Customers

METHODOLOGY •  257 C-Level executives

completed the online survey

©2015 Future Workplace | www.futureworkplace.com

INDUSTRIES


Current & Projected Uses of Gamification 32%

29% 29%

27% 27% 27%

T E AM - B U I L D I N G S A L E S T R A I N I N G

O N - B OA R D I N G H E A LT H & W E L L N E S S C U S TO M E R T R A I N I N G

L E A D E R S H I P D E V.

0% 20% 40%

Currently Use 35%

30% 29%

19% 20%

17%

O N - B OA R D I N G L E A D E R S H I P D E V.

T R A I N MA N AG E R S T E AM - B U I L D I N G

S O C . M E D I A T R A I N I N G R E I N F O R C E S T R AT E G Y

0% 20% 40%

Considering Using in Next 12 Months


Develop for your audience – Bartle’s player types

•  Source: Richard Bartle.


EMC COMMUNITY FORUM LOW RETENTION with 1000s of customers who didn’t return each month

LOW ENGAGEMENT

with community discussion forums & ideaLon

Partner & Customer Community | Customer Examples

3) Gamify EMC…


Designed to increase

engagement and elevate experts

Status Levels

ExperLse Achievements

Contextual Missions

Adding Game Mechanics | Customer Examples

Gamify EMC…


How To Get Started With Gamification •  Isolate Strategy •  Select Target Role •  Determine Purpose •  Identify Behaviors •  Define Success


Companies start on gamification journey without understanding

audience

There are cultural differences in

piloting gamification

which need to be understood

Gamification leads to higher

engagement at work

Gamification

translates into behavioral

changes and achievement of business goals

Gamification in the Workplace


If You Knew Everything About Tomorrow, What Would You Do Differently Today? •  Learning As Talent

Differentiator •  New Skills •  Are Some HR Practices

Obsolete Tomorrow?


•  Top three employer attributes for Millennials: –  High Future Earnings –  Investment in training

& career development –  Creative work

environment

• World’s Most Attractive Employers: Survey of >240K Millennials –  Investment in training twice as

important as flexible work options

• Top 10

Prospective Employees Seek Companies Who Invest In Their Development

1.  Google 2.  PwC 3.  E&Y 4.  Goldman Sachs 5.  K.P.M.G.

6.  Deloibe 7.  Apple 8.  Microsoe 9.  J.P. Morgan 10.  P&G


What New Skills Are Needed In This Future Workplace?

•  Have An Iterative Mindset: Pilot, Experiment & Refine Agility

•  Understand and use new technologies

Digital Literacy

•  Practice transparency in communication with team members

Authentic Leadership


Poll Which of the Following HR Practices Will Be Obsolete By 2020 Or Sooner? •  PTO •  Annual Performance Review •  Voice Mail •  Email •  Other: Please Share


Join Us At LinkedIn for Next 2020 Workplace Network Meeting!

Email us to learn more: [email protected]

Hosted by: •  Pat Wadors, Senior Vice President, Global Talent, LinkedIn •  Kelly Palmer, Global Leader of Learning, LinkedIn •  Brendan Browne, Vice President of Global Talent AcquisiLon, LinkedIn

November 9-‐11, 2015 Future of the Workplace: InnovaCons in Sourcing New Talent, Developing Leaders, and CreaCng a Transparent Workplace


Connect With Me •  [email protected]

• Twitter: – @jcmeister

• Forbes: – forbes.com/sites/jeannemeister

• LinkedIn: – linkedin.com/in/jeannemeister

Expert Summer Series: Future of work

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