Evening Echo All Manor of good things go ... - Hayfield Manor · Hayf ield Manor is the r ealisa...
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Award for a top bus-iness BUS Éireann has been named Passenger Transport Com- pany of the Year at the Irish Logistics and Transport Awards. Initiatives that helped se- cure the award include the ap- pointment of a new Customer Care Team to respond and alert customers to any new real-time information and in- vestment in a new modern bus fleet including 40 luxury Ex- pressway coaches and 57 new single and double deck coaches and buses. Bus Éireann also rolled out a new campaign in 2015 to highlight the importance to schoolchildren of belting up safety while travelling on our school transport services. had to help with different jobs around the hotel. “Things were different then, the children would have to sit under the desk when we were working, and they had to be quiet whenever guests were around.” But all four Scally off- spring eventually chose to follow their parents into the family business. Despite owning and operating luxury hotels, Mr Scally has none of the snobbery that one might assume is standard in that rarefied world. US diplomat and sister of ex-US President John F. Kennedy, Jean Kennedy Smith once asked Mr Scally to first show her the room be- fore she decided whether to take it; after in- spection she decided to stay and asked him to fetch her bag, but he said that he could not be- cause he was needed somewhere else. A per- son’s status does not make him obsequious. “And 99.99% of the time people at the hotel are lovely,” he said. Mary McAleese, Pierce Brosnan, Prince An- drew and Des Bishop are some of the famous guests that Mr Scally remembers fondly. “Pierce Brosnan was a very nice, low-key guy. He said ‘I’m just a guy from Navan,’ he was very humble, and Des Bishop is good craic, and an enjoyable guest to have stay,” he said. But celebrity is irrelevant to Mr Scally, who smiles bemusedly at people’s reactions to their starry guest list. “We treat everyone who comes here as special. It is their special day, whether they’re coming for lunch, dinner or a longer stay.” The head of Pepsi worldwide and the US At- torney General are some distinguished guests that stayed there in recent weeks, but he said that people come to the hotel to be left alone, and the hotel respects their privacy. Hayfield Manor has won a string of industry awards that stand proudly behind its name. “From the point of view of promoting the hotel, it is recognised in the international mar- ketplace now, and it helps that it can be recog- nised. And that is something to be proud of,” said Mr Scally. Luminaries and taste-makers, from politicians to pop icons, have graced Hayfield Manor’s graceful halls as Liz Dunphy finds out from its owner, Joe Scally Joe Scally, owner of the Hayfield Manor Hotel. The Hayfield Manor Hotel, which is Cork city’s only five-star hotel. ciety that hosts special events. Customer service has always been a key phil- osophy for the Scallys. They have worked to constantly satisfy the customer, and to constantly improve their hotel, and Mr Scally attributes their success to persistently striving to achieve these two goals. “We weren’t following any trends, we just tried to give customers what they wanted. When we first started in the business it was very different, there was only a six-week sea- son, and it was a B&B type service, but grad- ually the seasons got longer.” Mr Scally had never imagined a career in ho- tels, coming from a family of 12, he said that you had to take what opportunities arose. And his opportunity arose after he married his wife and now business partner, and they took over her family’s hotel in Killarney. Mr Scally said that he has had a lot of luck in his life, and he has hugely enjoyed building a family business. “It’s enjoyable every day, it’s been great fun, and sending customers away happy, that’s the bit that keeps you there,” he said. His wife designed the interiors of Hayfield Manor, and their daughter Anne Marie has now taken the helm at the redesign of Killar- ney’s iconic Malton Hotel, which the Scally’s bought from the National Assets Management Agency in 2014. Anne Marie and her husband Ettiene Van Vrede manage Hayfield Manor. Claire Scally works at the Killarney Royal, Brian Scally is general manger at The Malton and Mark Scally is financial director of the company. The Scally family lived in their hotels while growing-up. Mr Scally said that it may not have been the easiest childhood, and the children The original house was “tiny”, but when Mr Scally and his wife Margaret saw it they could see its potential. A major construction and design project fol- lowed, and Hayfield Manor was born. The Scallys completely transformed the site, building a new hotel with plenty of old-world luxury, and Margaret Scally designed the hotel’s interior, which has helped build its reputation for opulence in Cork and inter- nationally. Set on two acres of tranquil, leafy grounds that cloisters guests from the nearby bustle of city life, the hotel now encompasses a health and beauty spa, restaurant, bar, and a wine so- THIS year, Cork city’s only five-star hotel reached its 20th year in business, and it carries its old-world charm, opulence and elegance with the extra ease of a birthday celebrant. Photos of famous faces who have visited, from Pierce Brosnan to Prince Andrew, Ellie Goulding to John Cleese, Tom Jones to Tony Bennett smile down from framed pictures on the walls. Bill Clinton phoned to apologise personally when his intended visit had to be cancelled due to a security risk suddenly announced by his bodyguards. And at the height of Oasis fame, Noel Gal- lagher was refused a room there due to a repu- tation for raucous behaviour, yet such was the hotel’s allure that he still chose to stay there on a subsequent, and presumably calmer trip. But the real star is the hotel itself, and the family who have built it into the thriving busi- ness, and iconic Cork landmark that it is today. Hayfield Manor is the realisation of a dream that evolved in the Scally family’s heads. Joe Scally, proprietor of three luxury hotels, the Hayfield Manor, the Killarney Royal, and more recently the Malton also in Killarney, has now been 40 years in the hotel business and 20 at Hayfield Manor, and he has built that busi- ness with his wife and their four children. “I’ve been 40 years at this business, and 20 here at Hayfield and it’s been very enjoyable from day one,” Mr Scally said. Originally from Tullamore, he married his wife Margaret and moved to Kerry, where her parents owned the Killarney Royal Hotel. Five years after marriage, they bought that hotel from Margaret’s parents. They were look- ing for a new venture when Mr Scally’s brother, who lives in Cork, saw that a house where Hayfield Manor now stands, was for sale. “Certainly we took a bit of risk in the early stages but it’s been great, we’re thrilled with it,” said Mr Scally. All Manor of good things go into making Hayfield shine Evening Echo, Tuesday, April 12, 2016 News 15
Transcript of Evening Echo All Manor of good things go ... - Hayfield Manor · Hayf ield Manor is the r ealisa...
Awardfor a topbus-inessBUS Éireann has been namedPassenger Transport Com-pany of the Year at the IrishLogist ics and T ranspor tAwards.
Initiatives that helped se-cure the award include the ap-pointment of a new CustomerCare Team to respond andalert customers to any newreal-time information and in-vestment in a new modern busfleet including 40 luxury Ex-pressway coaches and 57 newsingle and double deckcoaches and buses.
Bus Éireann also rolled outa new campaign in 2015 tohighlight the importance toschoolchildren of belting upsafety while travelling on ourschool transport services.
had to help with different jobs around thehotel.
“Things were different then, the childrenwould have to sit under the desk when we wereworking, and they had to be quiet wheneverguests were around.” But all four Scally off-spring eventually chose to follow their parentsinto the family business.
Despite owning and operating luxury hotels,Mr Scally has none of the snobbery that onemight assume is standard in that rarefiedworld.
US diplomat and sister of ex-US PresidentJohn F. Kennedy, Jean Kennedy Smith onceasked Mr Scally to first show her the room be-fore she decided whether to take it; after in-spection she decided to stay and asked him tofetch her bag, but he said that he could not be-cause he was needed somewhere else. A per-son’s status does not make him obsequious.
“And 99.99% of the time people at the hotelare lovely,” he said.
Mary McAleese, Pierce Brosnan, Prince An-drew and Des Bishop are some of the famousguests that Mr Scally remembers fondly.
“Pierce Brosnan was a very nice, low-keyguy. He said ‘I’m just a guy from Navan,’ he wasvery humble, and Des Bishop is good craic, andan enjoyable guest to have stay,” he said.
But celebrity is irrelevant to Mr Scally, whosmiles bemusedly at people’s reactions to theirstarry guest list.
“We treat everyone who comes here asspecial. It is their special day, whether they’recoming for lunch, dinner or a longer stay.”
The head of Pepsi worldwide and the US At-torney General are some distinguished gueststhat stayed there in recent weeks, but he saidthat people come to the hotel to be left alone,and the hotel respects their privacy.
Hayfield Manor has won a string of industryawards that stand proudly behind its name.
“From the point of view of promoting thehotel, it is recognised in the international mar-ketplace now, and it helps that it can be recog-nised. And that is something to be proud of,”said Mr Scally.
Luminaries and taste-makers, from politicians to popicons, have graced Hayfield Manor’s graceful halls as
Liz Dunphy finds out from its owner, Joe Scally
Joe Scally, owner of the Hayfield Manor Hotel.
The Hayfield Manor Hotel, which is Cork city’s only five-star hotel.
ciety that hosts special events.Customer service has always been a key phil-
osophy for the Scallys.They have worked to constantly satisfy the
customer, and to constantly improve theirhotel, and Mr Scally attributes their success topersistently striving to achieve these two goals.
“We weren’t following any trends, we justtried to give customers what they wanted.When we first started in the business it wasvery different, there was only a six-week sea-son, and it was a B&B type service, but grad-ually the seasons got longer.”
Mr Scally had never imagined a career in ho-tels, coming from a family of 12, he said thatyou had to take what opportunities arose.
And his opportunity arose after he marriedhis wife and now business partner, and theytook over her family’s hotel in Killarney.
Mr Scally said that he has had a lot of luck inhis life, and he has hugely enjoyed building afamily business.
“It’s enjoyable every day, it’s been great fun,and sending customers away happy, that’s thebit that keeps you there,” he said.
His wife designed the interiors of HayfieldManor, and their daughter Anne Marie hasnow taken the helm at the redesign of Killar-ney’s iconic Malton Hotel, which the Scally’sbought from the National Assets ManagementAgency in 2014.
Anne Marie and her husband Ettiene VanVrede manage Hayfield Manor. Claire Scallyworks at the Killarney Royal, Brian Scally isgeneral manger at The Malton and Mark Scallyis financial director of the company.
The Scally family lived in their hotels whilegrowing-up. Mr Scally said that it may not havebeen the easiest childhood, and the children
The original house was “tiny”, but when MrScally and his wife Margaret saw it they couldsee its potential.
A major construction and design project fol-lowed, and Hayfield Manor was born.
The Scallys completely transformed the site,building a new hotel with plenty of old-worldluxury, and Margaret Scally designed thehotel’s interior, which has helped build itsreputation for opulence in Cork and inter-nationally.
Set on two acres of tranquil, leafy groundsthat cloisters guests from the nearby bustle ofcity life, the hotel now encompasses a healthand beauty spa, restaurant, bar, and a wine so-
THIS year, Cork city’s only five-star hotelreached its 20th year in business, and itcarries its old-world charm, opulence andelegance with the extra ease of a birthdaycelebrant.
Photos of famous faces who have visited,from Pierce Brosnan to Prince Andrew, EllieGoulding to John Cleese, Tom Jones to TonyBennett smile down from framed pictures onthe walls.
Bill Clinton phoned to apologise personallywhen his intended visit had to be cancelled dueto a security risk suddenly announced by hisbodyguards.
And at the height of Oasis fame, Noel Gal-lagher was refused a room there due to a repu-tation for raucous behaviour, yet such was thehotel’s allure that he still chose to stay there ona subsequent, and presumably calmer trip.
But the real star is the hotel itself, and thefamily who have built it into the thriving busi-ness, and iconic Cork landmark that it is today.
Hayfield Manor is the realisation of a dreamthat evolved in the Scally family’s heads.
Joe Scally, proprietor of three luxury hotels,the Hayfield Manor, the Killarney Royal, andmore recently the Malton also in Killarney, hasnow been 40 years in the hotel business and 20at Hayfield Manor, and he has built that busi-ness with his wife and their four children.
“I’ve been 40 years at this business, and 20here at Hayfield and it’s been very enjoyablefrom day one,” Mr Scally said.
Originally from Tullamore, he married hiswife Margaret and moved to Kerry, where herparents owned the Killarney Royal Hotel.
Five years after marriage, they bought thathotel from Margaret’s parents. They were look-ing for a new venture when Mr Scally’sbrother, who lives in Cork, saw that a housewhere Hayfield Manor now stands, was forsale.
“Certainly we took a bit of risk in the earlystages but it’s been great, we’re thrilled withit,” said Mr Scally.
All Manor ofgood things gointo makingHayfield shine
Evening Echo, Tuesday, April 12, 2016 News 15
