Engaging Employees Through Engaging Safety Trainings by Ir Shum Keng Yan
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Transcript of Engaging Employees Through Engaging Safety Trainings by Ir Shum Keng Yan
Engaging Employees through Engaging Safety Trainings
14th Conference & Exhibition on Occupational Safety and Health
17th-19th JULY 2011
Ir. Shum Keng Yan
Welcome
SELAMAT
2
PAGI!
Self Reflection – Beginning
Please use the following ratings:
1 No knowledge
2 Knows a little on the subject
3 Understand the subject
4 Confident on the subject
Before we Start Your rating
TOTAL
1 What Engagement means
2 Key Messaging in Engagement
3
2 Key Messaging in Engagement
3 Engagement Modes
Total: Before we Start
Engagement: is NOT bertunang
It is the condition of being involved intensely (at work).
Engagement allows us to network at a deeper level with our stakeholders.
Today we will explore the use of engagement with employees and techniques
Engagement
4
helping employees retain EHS knowledge.
Engagement
5
Engagement
1. Demographics by Age Group (Baby Boomer, Gen X, Gen Y), etc9
2. Group’s Interest
3. Business Units
4. EHS Risk Profiles
5. Management Participation in the campaign
Basic Engagement Information
6 Johnson Controls6
5. Management Participation in the campaign
6. Employee Involvement in the delivery
7. Activity Based?
8. Engage Subject Matter Experts
9. Key Stakeholders
Marketing EHS as a preferred Lifestyle?
Key Messaging in
7
Key Messaging in
Engagement
Senior Management – key messages to deliver, tone at the top
– not lengthy trainings
Middle Management – key responsibilities, walking the talk –
length more than Senior Management but less than employees
Employees – how to do my part, reduce the theory portion –
length should be just enough
A few sentences?
1 page
1 – 5
pages
Key Messaging in Engagement
8 Johnson Controls8
length should be just enough
EHS Team – wide overview of the topic, know where
to find the information when required – length
depends on subject
Subject Matter Expert – provide in depth skills training
and certification – as long as required plus hands on
pages
1 toolkit
1 course
Engagement Modes
9
Engagement Modes
� Channels of engagement
� Face to Face (Campaigns)
� Phone
� Social Networking
� Emails
Active2 or more ways
1.9 way
1.8 way
Level of engagement from your audience
Engagement Modes
1.7 way
10
� Emails
� Blogs
� Poster / Campaign materials
�Website
�When do we use what????
Passive
1.5 way
1.2 way
1 way
1.7 way
(E) Notice boards?
One Final Engagement
11
One Final Engagement
Self Reflection – End
Reflection at the End Your rating
TOTAL
1 What Engagement means
2 Key Messaging in Engagement
3 Engagement Modes
Total: Reflection at the End
12
Self Reflection – The Engagement Level
Before we Start Your rating
TOTAL
1 What Engagement means 2
2 Key Messaging in Engagement 2
3 Engagement Modes 2
Total: Before we Start 6
Reflection at the End Your rating
TOTAL Difference %
1 What Engagement means 2 0 0%
2 Key Messaging in Engagement 3 1 50%
3 Engagement Modes 4 2 100%
13
3 Engagement Modes 4 2 100%
Total: Reflection at the End 9 3 50%
1. Who are you engaging (age, background, education, years of service, job scope,
status, social norms, 9.)? KNOW YOUR CUSTOMER
2. How much should they know?
3. What key messages are must knows?
4. What engagement activities can increase the level of participation of employees?
Summary
14 Johnson Controls14
5. How can we better measure engagement?
Thank you
15
Thank you