8/6/2019 Ir Shum Keng Yan - Johnson Controls

1/16

Engaging Employees through Engaging Safety Trainings

14

th

Conference & Exhibition on Occupational Safety and Health17th-19th JULY 2011

Ir. Shum Keng Yan

8/6/2019 Ir Shum Keng Yan - Johnson Controls

2/16

Welcome

SELAMAT

2

PAGI!

8/6/2019 Ir Shum Keng Yan - Johnson Controls

3/16

8/6/2019 Ir Shum Keng Yan - Johnson Controls

4/16

Engagement: is NOT bertunang

It is the condition of being involved intensely (at work).

Engagement allows us to network at a deeper level with our stakeholders.

Today we will explore the use of engagement with employees and techniques

Engagement

4

helping employees retain EHS knowledge.

8/6/2019 Ir Shum Keng Yan - Johnson Controls

5/16

5

Engagement

8/6/2019 Ir Shum Keng Yan - Johnson Controls

6/16

1. Demographics by Age Group (Baby Boomer, Gen X, Gen Y), etc

2. Groups Interest

3. Business Units

4. EHS Risk Profiles

Basic Engagement Information

6 Johnson Controls6

.

6. Employee Involvement in the delivery

7. Activity Based?

8. Engage Subject Matter Experts

9. Key Stakeholders

Marketing EHS as a preferred Lifestyle?

8/6/2019 Ir Shum Keng Yan - Johnson Controls

7/16

7

Engagement

8/6/2019 Ir Shum Keng Yan - Johnson Controls

8/16

Senior Management key messages to deliver, tone at the top

not lengthy trainings

Middle Management key responsibilities, walking the talk length more than Senior Management but less than employees

Employees how to do my part, reduce the theory portion

A few sentences?

1 page

1 5

Key Messaging in Engagement

8 Johnson Controls8

length should be just enough

EHS Team wide overview of the topic, know where

to find the information when required length

depends on subject

Subject Matter Expert provide in depth skills training

and certification as long as required plus hands on

pages

1 toolkit

1 course

8/6/2019 Ir Shum Keng Yan - Johnson Controls

9/16

9

Engagement Modes

8/6/2019 Ir Shum Keng Yan - Johnson Controls

10/16

Channels of engagement

Face to Face (Campaigns)

Phone

Social Networking

Active2 or more ways

1.9 way

1.8 way

Level of engagement from your audience

Engagement Modes

10

Emails

Blogs

Poster / Campaign materials

Website

When do we use what????

Passive

1.5 way

1.2 way

1 way

1.7 way

(E) Notice boards?

8/6/2019 Ir Shum Keng Yan - Johnson Controls

11/16

11

One Final Engagement

8/6/2019 Ir Shum Keng Yan - Johnson Controls

12/16

Self Reflection End

Reflection at the End Your rating

TOTAL

1 What Engagement means

2 Key Messaging in Engagement

3 Engagement ModesTotal: Reflection at the End

12

8/6/2019 Ir Shum Keng Yan - Johnson Controls

13/16

Self Reflection The Engagement Level

Before we Start Your rating

TOTAL

1 What Engagement means 2

2 Key Messaging in Engagement 2

3 Engagement Modes 2

Total: Before we Start 6

Reflection at the End Your rating

TOTAL Difference %

1 What Engagement means 2 0 0%

2 Key Messaging in Engagement 3 1 50%

13

Total: Reflection at the End 9 3 50%

8/6/2019 Ir Shum Keng Yan - Johnson Controls

14/16

1. Who are you engaging (age, background, education, years of service, job scope,

status, social norms, .)? KNOW YOUR CUSTOMER

2. How much should they know?

3. What key messages are must knows?

4. What engagement activities can increase the level of participation of employees?

Summary

14 Johnson Controls14

5. How can we better measure engagement?

8/6/2019 Ir Shum Keng Yan - Johnson Controls

15/16

15

8/6/2019 Ir Shum Keng Yan - Johnson Controls

16/16