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    INTRODUCTION

    NAGAVARA RAMARAO NARAYANA MURTHY BETTER KNOWN AS N.R.NARAYANA MURTHY IS AN INDUSTRIALIST, SOFTWARE ENGINEER ANDFOUNDER OF INFOSYS TECHNOLOGIES.

    CURRENTLY THE NON EXECUTIVE CHAIRMAN AND CHIEF MENTOR OFINFOSYS.

    STEPPED DOWN AS CEO OF THE FIRM IN 2002 AFETR 21 YEARS OFDEDICATED AND SELFLESS SERVICE.

    CURRENTLY GIVES LECTURES ABROAD EVEN PUBLISHED IN HIS BOOK

    CONCENTRATES ON SOCIAL SERVICE AND PROMOTING INDIAGLOBALLY

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    EARLY PHASES OF LIFE

    BORN INTO A KANNADA MADHWA BRAHAMAN FAMILY IN MYSORE ON

    20 AUGUST 1946

    GRADUATED WITH A DEGREE IN ELECTRICAL ENGINEERING FROMNATIONAL INSTITUTE OF ENGINEERING, UNIVERSITY OF MYSORE

    RECEIVED MASTERS DEGREE FROM IIT KANPUR IN 1969

    WORKED AT IIM AHEMDABAD AS CHIEF SYSTEM PROGRAMMER ANDDESIGNED A BASIC INTERPRETER FOR ECIL

    LATER JOINED PATNI COMPUTER SYSTEMS IN PUNE AND MET HISWIFE SUDHA WHO WORKED AT TELCO AS AN ENGINEER

    HE WITH 6 OTHER SOFTWARE PROFESSIONALS AND ASSISTANCEOF HIS FOUNDED INFOSYS IN 1981

    SERVED AS PRESIDENT OF NATIONAL ASSOSIATION OF SOFTWAREAND SERVICE LMTD. FROM 1992-1994.

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    WIFE AND KIDS

    NARAYANA MURTHYS WIFE SUDHA KULKARNI MURTHY IS ANINDIAN SOCIAL WORKER AND A ACCOMPLISHED AUTHOR

    BLESSED WITH A SON ROHAN AND DAUGHTER AKSHATA

    THEIR 29 YEAR OLD DAUGHTER,AKSHATA MURTHY

    GOT MARRIED RECENTLY.

    AKSHATA WAS AN ASSOCIATE WITH SIDERIAN VENTURES IN SILICONVALLEY AND HAS A STAKE WORTH RS 1600 CRORES ININFOSYS

    MR. N.R. NARAYANA MURTHYS SON IN LAW IS A PARTNER IN UKBASED CHARITABLE HEDGE FUND TCI

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    SERVED AS FOUNDER CEO OF INFOSYS AND WAS SUCCEEDED BYNANDAN NIELKANI IN MARCH 2002

    MURTHY DESIGNED AND IMPLEMENTED GLOBAL DELIVERY MODELWHICH SERVED AS FOUNDATION OF SUCCESS OF IT SERVICES

    SERVED AS INDEPENDENT DIRECTOR ON BOARD OF DBS BANK

    OF SINGAPORE, HSBC,FMCG GIANT UNILEVER,FORD AND UNFOUNDATIONS

    DIRECTOR ON THE CENTRAL BOARD OF RBI, IT ADVISOR TO SEVERALASIAN COUNTRIES

    CHAIRMAN OF GOVERNING BODY OF IIIT BANGALORE,IIM AHEMDABAD

    MEMBER OF ADVISORY BOARDS OF UNIVERSITIES LIKE STANFORDGRADUATE SCHOOL OF BUSINESS,CORPORATE GOVERNING INITIATIVEAT HARVARD BUSINESS SCHOOL,YALE UNIVERSITY

    CORPORATE LIFE

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    PERSONALITY TRAITSPERSONALITY TRAITS

    ExtraversionExtraversion

    AgreeablenessAgreeableness ConscientiousnessConscientiousness

    Emotional stabilityEmotional stability

    Openness toOpenness toexperienceexperience

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    LEADERSHIPLEADERSHIP

    A leader is an agent of change, and progress is aboutA leader is an agent of change, and progress is aboutchange .change .

    Leadership is about raising the aspirations of followers andLeadership is about raising the aspirations of followers and

    enthusing people with a desire to reach for the stars.enthusing people with a desire to reach for the stars.

    Leadership is about making people say, 'I will walk onLeadership is about making people say, 'I will walk onwater for you.'water for you.'

    Making what seems impossible, possible; about changingMaking what seems impossible, possible; about changingthe perception of what reality is .the perception of what reality is .

    If you give confidence to people they can achieveIf you give confidence to people they can achievetremendous things.tremendous things.

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    ELEMENTS OF LEADERSHIPELEMENTS OF LEADERSHIP ADVERSITYADVERSITYA leader has to raise the confidence of followersA leader has to raise the confidence of followers ..

    He has to sustain their hope, and their energy levels to handleHe has to sustain their hope, and their energy levels to handlethe difficult days.the difficult days.

    Never is strong leadership more needed than in a crisis.Never is strong leadership more needed than in a crisis.

    VALUESVALUES

    The leader has to create hopeThe leader has to create hope

    Everyone should be able to see the rainbow and catch a partEveryone should be able to see the rainbow and catch a partof it.of it.

    Leaders have to walk the talk and demonstrate theirLeaders have to walk the talk and demonstrate theircommitment to a value systemcommitment to a value system..

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    ENHANCING TRUSTENHANCING TRUST

    Trust and confidence can only exist where there is a premiumTrust and confidence can only exist where there is a premium

    on transparencyon transparencyCreate an environment that induces disclosure of mistakesCreate an environment that induces disclosure of mistakes

    without fear.without fear.

    At Infosys our philosophy has always been,At Infosys our philosophy has always been, 'When in doubt,'When in doubt,disclosedisclose..

    GOVERNANCEGOVERNANCE

    Good corporate governance is about maximizing shareholderGood corporate governance is about maximizing shareholdervalue on a sustainable basis while ensuring fairness to allvalue on a sustainable basis while ensuring fairness to all

    stakeholdersstakeholders ..

    The best index of success is its longevity. This is predicated onThe best index of success is its longevity. This is predicated onadhering to the finest levels of corporate governanceadhering to the finest levels of corporate governance..

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    FEARLESS ENVIRONMENTFEARLESS ENVIRONMENT

    Transparency about the organisation's operations toTransparency about the organisation's operations tobe accompanied by an open environment insidebe accompanied by an open environment insidethe organisation .the organisation .

    A leader should create an environmentA leader should create an environment where anywhere anyemployee can disagree with you without fear ofemployee can disagree with you without fear ofreprisal.reprisal.

    MANAGERIALREMUNERATIONMANAGERIALREMUNERATION

    Based on three principles:Based on three principles: FairnessFairness

    TransparencyTransparency

    AccountabilityAccountability

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    PSPD MODELPSPD MODEL

    PredictabilityPredictability

    SustainabilitySustainability ProfitabilityProfitability

    DeriskingDerisking

    INTEGRITYINTEGRITY

    ForFor Leaders who dream of growth and progress,Leaders who dream of growth and progress,integrity is the most wanted attributeintegrity is the most wanted attribute..

    Lead your teams to fight for the truth and neverLead your teams to fight for the truth and nevercompromise on your values.compromise on your values.

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    TWO MOTTOSTWO MOTTOS

    Sathyannasti Paro DharmaSathyannasti Paro DharmaThere is no dharma greater than adherence to truth.There is no dharma greater than adherence to truth.

    Satyameva jayateSatyameva jayateTruth alone triumphs.Truth alone triumphs.

    Let these be your motto for good corporateLet these be your motto for good corporateleadership.leadership.

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    MANAGEMENT STYLEMANAGEMENT STYLE

    Embrace innovationEmbrace innovation

    ProPro--actively disseminating youractively disseminating your

    information across the entire industry.information across the entire industry. ``zero``zero--based'' decisions, which are notbased'' decisions, which are not

    guided by past biases.guided by past biases.

    Better to underpromise and overdeliverBetter to underpromise and overdeliver

    than vice versa .than vice versa . Relationship with the customers should beRelationship with the customers should be

    based on trust for repeat business.based on trust for repeat business.

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    CORPORATE STRATEGYCORPORATE STRATEGY

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    WHAT MAKESWHAT MAKES

    INFOSYS GROW AT AINFOSYS GROW AT AFASTER PACE?FASTER PACE?

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    EMPLOYEE RETENTIONEMPLOYEE RETENTION

    The reason behind Infosys fast pace growth isThe reason behind Infosys fast pace growth islow employee turnoverlow employee turnover..

    The turnover rate at Infosys was around 11% asThe turnover rate at Infosys was around 11% asopposed to industry average for softwareopposed to industry average for softwarecompanies' of over 25% .companies' of over 25% .

    Infosys' retention capability was a function ofInfosys' retention capability was a function ofboth its rigorous selection procedures as well asboth its rigorous selection procedures as well asproactive HRD practicesproactive HRD practices..

    80% of the middle and senior level executives80% of the middle and senior level executiveswere promoted from within the organization..were promoted from within the organization..

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    HUMAN RESOURCEHUMAN RESOURCE

    MANAGEMENTMANAGEMENTOur assets walk out of door every evening. WeOur assets walk out of door every evening. We

    have to make sure they come back next morning.have to make sure they come back next morning.

    Infosys is voted as the Best Employer in the country by manyInfosys is voted as the Best Employer in the country by manyrecent HR surveys.recent HR surveys.

    Includes its human resource on Balance Sheet to affirm its assetIncludes its human resource on Balance Sheet to affirm its assetvalue.value.

    Human resource represent collective expertise, innovation,Human resource represent collective expertise, innovation,leadership, entrepreneurial and managerial skills endowed in theleadership, entrepreneurial and managerial skills endowed in theemployees of organisation.employees of organisation.

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    Follows employee friendlyFollows employee friendlyHR practices.HR practices.

    Attract best talent fromAttract best talent fromacross the worldacross the world

    One of the first company toOne of the first company tooffer ESOPs to employees.offer ESOPs to employees.

    Very strong systems, highVery strong systems, highethical values and aethical values and anurturing workingnurturing workingatmosphere.atmosphere.

    Follows variableFollows variablecompensation structurecompensation structurewhere the employees'where the employees'compensation dependedcompensation dependedon the performance ofon the performance ofindividual, the team andindividual, the team and

    the companythe company

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    APPROACH TO EMPLOYEEAPPROACH TO EMPLOYEE

    MOTIVATIONMOTIVATION Learning valueLearning value -- add through opportunities foradd through opportunities for

    continuous learning and exposure to technology andcontinuous learning and exposure to technology andassignments, as Infosys partners with clients inassignments, as Infosys partners with clients intransforming their businesses;transforming their businesses;

    Financial valueFinancial value -- add through competitive salaries,add through competitive salaries,variable pay philosophy, asset generation opportunitiesvariable pay philosophy, asset generation opportunitiesand;and;

    Emotional valueEmotional value --add through a fair and rewardingadd through a fair and rewardingwork environment and a culture that has been built inwork environment and a culture that has been built inInfosys through various initiatives and systems.Infosys through various initiatives and systems.

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    VISIONVISION

    To become a global playerTo become a global player..

    Infosys adopted the stringent US GenerallyInfosys adopted the stringent US Generally

    Accepted Accounting Practices (GAAP) manyAccepted Accounting Practices (GAAP) manyyears before other companies in India did.years before other companies in India did.

    Narayana Murthy set up a Leadership Institute inNarayana Murthy set up a Leadership Institute inMysore, India, to manage the future growth ofMysore, India, to manage the future growth of

    Infosys.Infosys.

    It is our vision at Infosys, to create worldIt is our vision at Infosys, to create world--classclassleaders who will be at the forefront of businessleaders who will be at the forefront of businessand technology in today's competitiveand technology in today's competitive

    marketplace..

    marketplace..

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    KEY SUCCESS FACTORSKEY SUCCESS FACTORS

    Leadership teamLeadership team : The leadership team needs to balance vision: The leadership team needs to balance visionwith practical experience.with practical experience.

    WellWell--conceived business planconceived business plan :: The business plan needs to beThe business plan needs to bepractical and detailed. The business plan provides the blueprint forpractical and detailed. The business plan provides the blueprint for

    the growth of the company.the growth of the company.

    A strong productA strong product : The product should be able to differentiate itself: The product should be able to differentiate itselffrom the universe of competing products.from the universe of competing products.

    ScalabilityScalability : It is critical to drive a start: It is critical to drive a start--up to a large scaleup to a large scale

    business. If the goal is to become a large, valuable company,business. If the goal is to become a large, valuable company,scalability is key.scalability is key.

    Adequate capitalAdequate capital : A capital: A capital--starved startstarved start--up can force the dilutionup can force the dilutionof the management team to the point of everything being doneof the management team to the point of everything being donepoorly.poorly.

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    FOUNDATION FOR SUCCESSFOUNDATION FOR SUCCESS

    OpennessOpenness Openness to new ideas in an environment of pluralism,Openness to new ideas in an environment of pluralism,and subordinating individual egos to accept better ideas fromand subordinating individual egos to accept better ideas fromothers.others.

    MeritocracyMeritocracyMaking sure that the best idea is selected that allMaking sure that the best idea is selected that all

    discussions are based on data, facts, and logic, and not ondiscussions are based on data, facts, and logic, and not onemotions or past precedent.emotions or past precedent.

    As Narayan Murthy says, In God we trust; everyone else mustAs Narayan Murthy says, In God we trust; everyone else mustcome with data.come with data.

    SpeedSpeed -- We have to do things faster today than yesterday, lastWe have to do things faster today than yesterday, last

    month, last quarter, and last year.month, last quarter, and last year.

    ImaginationImagination -- Are we bringing better ideas and more ideas to theAre we bringing better ideas and more ideas to thetable than yesterday?table than yesterday?

    Excellence in executionExcellence in execution -- Ideas have no value unless they canIdeas have no value unless they canactually be executed and implemented wellactually be executed and implemented well

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    A BETTER INDIA , A BETTER WORLDWith one ofthe highestGDP growthrates in the worldandan array ofrecent

    achievements in technology,industryand entrepreneurship, India stridesconfidentlytowards the future. But,in the worlds largestdemocracy, not

    everyone is equally fortunate. More than 300 million Indians are still preytohunger,illiteracyanddisease,and 51 per centof Indias children are still

    undernourished.

    Whatwillittake for Indiato bridge this greatdivide? When willthe fruits of

    developmentreachthe poorestofthe poor,and wipe the tears from the eyes ofevery man, woman and child,as Mahatma Gandhihaddreamt? Andhow should

    this, ourgreatestchallenge ever, be negotiated?

    In this extraordinarilyinspiringand visionary book, N.R. Narayana Murthy, whopioneered,designedand executedthe Global Delivery Modelthathas become the

    cornerstone of Indias success in information technology services outsourcing,shows us thata society working forthe greatestwelfare ofthe greatest

    numbersamasta jananam sukhino bhavantumust focus on two simple things:values andgoodleadership. Drawing on the remarkable Infosys storyandthe

    lessons learnt from the two decades of post-reform India, Narayana Murthylaysdown the groundrules thatmustbe followedif future generations are to inherita

    truly progressive nation.

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    ACHIEVEMENTS

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    ACCOLADES

    IN 1996-1997 WON THE JRD TATA CORPORATE LEADERSHIP AWARD

    AWARDED PADMA VIBHUSHAN,SECOND HIGHEST CIVILIAN AWARDBY INDIA, Lgion d'honneur HIGHEST CIVILIAN AWARD BY FRANCE

    PADMA SHIRI IN 200O BY GOVT OF INDIA

    VOTED AS THE WORLD ENTREPRENEUR OF THE YEAR 2003 BY ERNSTAND YOUNG

    IN 2001 NAMED AS ONE OF THE 25 MOST INFLUENCIAL GLOBALEXECUTIVES AND WON THE MAX SCHMIDHEINY LIBERTY 2001

    PRIZE IN REOGNITION OF PROMOTION OF INDIVIDUALRESPONCIBILITY AND LIBERTY.

    FIRST RECIPIENT OF THE INDO-FRENCH FORUM MEDAL (2003),RECOGNITION OF HIS ROLE IN PROMOTING INDO-FRENCH TIMES.

    MURTHY ALSO HOLDS OVER 26 HONORARY DOCTORATES FROMUNIVERSITIES

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    Our assets walk out of the door each evening. We have to make sure thatthey come back the next morning.

    Performance leads to recognition. Recognition brings respect. Respectenhances power. Humility and grace in one's moments of power enhances

    dignity of an organisation,

    The real power of money is the power to give it away.

    In God we trust, everybody else bring data to the table.

    Progress is often equal to the difference between mind and mindset.

    A clear conscience is the softest pillow in the world."

    When in doubt, disclose."

    A FEW OF HIS QUOTES

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