eGovernment a View From Southern Africa - Godfrey Kyama
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Transcript of eGovernment a View From Southern Africa - Godfrey Kyama
Godfrey W. [email protected]
e-Government:A view from South Africa
East Africa Regional e-Government Consultative WorkshopGrand Regency Hotel 28th – 29th June 2005
Nairobi, Kenya
Godfrey W. [email protected]
“Information technology, and the ability to use it and adapt it, is the critical factor in generating and accessing wealth, power, and knowledge in our time.…”
Manuel Castells, The Information Age, Vol 3, Professor of Information Management, University of California Berkeley and Member of the South Africa Presidential
ICT Task Team
Prof. Emmanuel Castello….
Godfrey W. [email protected]
What is e-Government?
Process of utilising Internet based technology to provide seamless access to government goods and services with respect to:
e-Administration:- Govt 2 Govt - Harnessing technology to improve public administration processes for better service delivery;
e-Society:- Govt 2 Citizen - Harnessing technology to integrate public, civil society and private sector interests through processes like e-Banking, e-Procurement,e-Education and e-Health;
e-Citizens:- Govt 2 Bizness - Harnessing technology to improve the lives of citizens through projects like e-Payment, integrated contact centres, etc;
Godfrey W. [email protected]
3 e-Huts…..
e-Governmente-Government
e-Leadershipe-Leadership
e-Developmente-Development
Godfrey W. [email protected]
South Africa has a population of 44 million people and has a well developed telecommunications market;Electronic Communications and Transactions Act – 2002 – Department of Communications developing national e-Strategy;There are 9 provinces, each with a world class telecommunications infrastructure; There is one fixed line operator – Telkom SA, a second licence has been issued and second operator is yet to commence business;There are 3 cellular operators: Vodacom, MTN and Cell C having approximately 20 million customers;SENTECH and Wireless Business Solutions have been licensed to provide broadband wireless;
The South African SituationThe South African Situation
Godfrey W. [email protected]
Cont’d The South African SituationThe South African Situation
South Africa has two Internet Exchanges – Cape Town and Johannesburg with over 60 ISPs and 600 Internet cafes; A Presidential National Council on Information and Communications Technology for Development established to co-ordinate government ICT Projects and is accountable to the President through the Department of Communications;An e-Government Policy (2001) has been drafted by Government and is spearheaded by the Minister of Public Service and Administration (DPSA) through the State Information Technology Agency;10 Year plan to implement e-Government policy;DPSA’s GITO Council advises govt on ICT issues;SITA implementing e-Government GateWay
Godfrey W. [email protected]
South Africa: e-Government Vision
“to leverage ICT to deliver public services and products structured
around life episodes of citizens from cradle to
grave”Dept of Public Service and Administration, South Africa
Godfrey W. [email protected]
From Cradle to Grave…
Birth
Travel
Job
Justice & Security
Environ Conditions
Investment
Social Benefits
Communication
Health
Education
Marriage
Properties
Research
Tax
Politics
Death
Subsidy / Funding
Vehicle
Human Relationships
Purchases
Accreditation
Politics
Research
Liquidation
Finance
Import / Export
Biz Development
Sales
Administration
Corporate Citizenship
Communication
Statutory Requirements
Incorporation
Typical Needs of Natural PersonTypical Needs of Legal Person
Job
Properties
Godfrey W. [email protected]
e-Government: Batho Pele
Department of Public Service & Administration has introduced Batho Pele (people first) to enable e-Governance transform public service at provincial and national level;
Consultation – about level & quality of public service;
Service Standards – benchmark and communicate to citizens;
Access – ensure all citizens have access to basic services;
Courtesy – treat citizens with courtesy and consideration;
Information – provide accurate information about available service;
Transparency – ensure integrity about the provision of public services at provincial and national levels;
Redress – accurately and with courtesy remedy mistake & errors;
Value for money – ensure efficiency and economies of scale;
Godfrey W. [email protected]
are enabled by ...
Focussing on these strategic focus areas
Inte
ropera
bility
Eco
nom
ies o
f Sca
le
IT S
ecu
rity
Elim
inatio
n o
f D
up
licatio
n
Primary elements of e-Government Value
Accelerated Service Delivery
Lower Costs
Citizen Convenience
• Cost of access• Cost of delivery
• In service delivery
IT House of Values…..
Godfrey W. [email protected]
Arts and Culture – Cultural / Language Portal;Tourism – Tourism Portal and Network;Infrastructure – Universal Access, Telecom Act, Private Sector;Law Enforcement – e-Ticketing, Mobile traffic fine collection; Smart cards;Health – Telemedicine;Agriculture –BioTechnology Initiatives;Human Resource Development – e-Education (e-Schooling);Governance – e-Government Gateway;Urban and Rural Development – Pension pay points, MPCCTrade and Commerce – Trade Portal;
South Africa e-Goverment Trials..South Africa e-Goverment Trials..
Godfrey W. [email protected]
Cont’d .. e-Government Trials…
Department of Public Service & Administration: e-Administration (e-Government Gateway) - citizen administration, planning and service delivery;
South African Revenue Services (SARS):e-Filing;
One view of the Customer;
e-Customs
Department of Finance:FMS: e-Accounting, budgeting and management
Department of Home Affairs:e-Population – automated Citizen registry;
Smart card development;
Godfrey W. [email protected]
Cont’d .. e-Government Trials…Department of Health:
e-Health – Telemedicine;
Department of Provincial and Local Government:
National Disaster Recovery Geographic Information System;
eResources (Land and minerals registry, territory managements)
eTaxation and revenue management (On-line taxation)
Department of Justice and Constitutional Development:
e-Justice online;
eLegislation (National Assembly online)
Department of Education:
e-Education – e-Schooling, e-Learning, Pedagogics;
National Information Infrastructure Backbone (NIIB) - Public Service network provides the connectivity of the eGovernment
Godfrey W. [email protected]
Phases of Implementation..
1. Provide InformationWebSites & Gateways
provideinformation about
public services atNational, Provincial &
Local Level via contact centres.
2. Enable 2 way Transactions
Digital Signatures & Encryption for
secure transactions with Govt via
Gateway & Portals.3. Introduce
Multipurpose PortalsSingle entry point enables Citizens to
transact with Multiple Govt Depts
via Gateway & Portals.
4. Personalise Portals per Citizen
Customisation, CRM and Business Intelligence to enable Govt
forecast Citizen Requirements.
5. Cluster Govt’s e-Services
New Public Service Structures to
replace existing functions with both
clustered & workflow.
6. Comprehensive Transformation
Full Service Centre offerings
customised according to
individual needs.
Godfrey W. [email protected]
10 Year Implementation Phases
Comprehensive Transformation
Clustering Govt’s e-Services
PersonalisedPortals per Citizen
Introduce Multi Purpose Portals
Enable 2 Way Transactions
Provide Information
G2C
G2G
G2B
PHASE
YEARS 1 9 10432 7 85 6
Godfrey W. [email protected]
Current Progress..2005
e-Government projects reflected in National, Provincial and Local Govt budgets since 2003;DPSA organises annual e-Africa Conference;Majority of Government Depts still in Phase 1 - Providing Information in terms of WebSites;Limited transition to Phase 2 – Enable 2 Way Transactions:
South African Revenue Service (SARS) - e-Filing of tax returns;Dept of Home Affairs – Realtime online verification of marriage status / Smart Card;
Limited transition to Phase 3 – Introduce Multi Purpose Portals:
National e-Government Gateway ProjectCapeOnline (CapeGateway Project)
Godfrey W. [email protected]
e-Government Scope Projects
SA Information Technology Industry Strategy – sponsored SA Information Technology Industry Strategy – sponsored by Canada;by Canada;Golaganang Initiative – DPSA coordinated with Private Golaganang Initiative – DPSA coordinated with Private Sector sponsorship to provide cheap e-Access for public Sector sponsorship to provide cheap e-Access for public servants;servants;HP i-Communities – HP i-Communities – Multi-Purpose Community Centres- taking government Multi-Purpose Community Centres- taking government services to the people through e-Centres using Public services to the people through e-Centres using Public Information Terminals (PITs)– post office, banking, Information Terminals (PITs)– post office, banking, immigration services etc;immigration services etc;SITA National Wide Area Network (WAN);SITA National Wide Area Network (WAN);Tswane Municipality / ESKOM – Communication over Tswane Municipality / ESKOM – Communication over power lines;power lines;Gauteng (Pretoria) Innovation Hub and Western Cape Gauteng (Pretoria) Innovation Hub and Western Cape (Cape Town) CapeOnline initiative;(Cape Town) CapeOnline initiative;
Godfrey W. [email protected]
e-Government Flagship Projects
Department of Public Service & Administration: e-Government Gateway – consolidating Phase 1 and approaching Phase 2;
Departments - Home Affairs, Safety & Security, Social Welfare, Public Service etc:
HANIS- Home Affairs National Identification System – Phase 2 - converting existing paper identity records into digital format to be replaced with smart cards containing identity details, photographs, fingerprints etc;
SARS – e-Filing capability for citizens and business;
One view of the Citizen- property, income, etc
Godfrey W. [email protected]
Cont’d e-Government Flagship Projects
Department of Education:Khanya Project and GautengOnline – rolling our a networked education system in the Western Cape and Gauteng Provinces;
Department of Land Affairs:Computerisation of the Deeds Office: Project underway. Current capability enables citizens to seach for deeds registration information;
Godfrey W. [email protected]
e-Government Flagship ProjectsDepartment of Justice:
e-Justice – electronic content management system in court to combat problem of ‘lost’ case dockets & provide management information to Attorneys;
Departments: Justice, Transport; and Safety and Security:
e-National Traffic Information System (e-NATIS) - Traffic fine payments:
Verification via Cell Phones at police roadblocks;
Enabled payment capability over Points of Sale (PoS), Automatic Teller Machines (ATMs) and Internet Banking;
Traffic offences database link to Justice Dept;
Department of Public Service & Administration:Development of an integrated Contact Centre to manage service delivery issues. Access via eMail, Phone, Fax;