DXC Bionix: Intelligent Digital Automation · PDF file Platform DXC: digital generation...

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  • DXC Technology Proprietary and Confidential

    May 22, 2018

    DXC Bionix: Intelligent Digital Automation Tim Henderson

    Director, Automation Engineering

  • May 22, 2018 2DXC Technology Proprietary and Confidential

    Automation is transforming our industry at a staggering pace

    Robots self-adapt:

    Artificial intelligence (AI) drives

    continuous system optimization Humans think,

    robots execute: Automated

    code QA,

    data cross-referencing

    Robots think and talk

    like humans: Natural language

    interactions,

    smart work verification

    A human workforce “army”

    executes mostly manual labor

    Robots help: Robotic process

    automation (RPA), smart

    workflows,

    code analysis assist human-

    centric execution

    Sustainable Results Cost Quality Speed Agility

    FutureYesterday

    Onshore

    Labor Force Offshore

    Labor Force Hybrid-Digital Elastic Workforce

    Hybrid Intelligent Workforce

    Today

  • May 22, 2018 3DXC Technology Proprietary and Confidential

    Introducing DXC Bionix

    Watch DXC Technology’s Steve Hilton describe

    DXC Bionix and its benefits

    Read the press release

    https://www.dxc.technology/

    https://www.dxc.technology/bionix https://www.dxc.technology/newsroom/press_releases/144214-dxc_technology_unveils_dxc_bionix_to_provide_automated_it_services_at_scale

  • May 22, 2018 4DXC Technology Proprietary and Confidential

    DXC Bionix DXC’s approach to intelligent automation — transforming enterprises digitally at scale

  • May 22, 2018 5DXC Technology Proprietary and Confidential

    Our DXC Bionix strategy is multi-faceted

    Timeline

    Transform to

    enable Digital

    Onboard offerings to Platform DXC, our end-to-end,

    digital generation delivery platform, ensuring offerings

    are “built for operations” from Day 1

    Develop

    Innovative

    Solutions

    Develop new solutions to capture the growing

    market for cognitive solutions and Next Generation

    Infrastructure

    Modernize

    Traditional

    Delivery

    Deploy Bionix blueprint through the scale out of

    Analytics, Lean and Automation assets across

    Infrastructure, Applications and Business Process Services

    1

    2

    3

    Accelerate

    client digital

    transformations

    using advanced

    intelligent

    automation.

  • May 22, 2018 6DXC Technology Proprietary and Confidential

    DXC Bionix is delivering sustainable client results today Examples of performance gains across global delivery

    “A 70% reduction in back-end incidents

    through predictive analytics is, from my

    standpoint, amazing! This is backed up by

    a near 20% automation of the

    remaining workload. This feeds direct

    into your business case and provides

    welcome stability to my business units. I

    dream of such predictive maintenance in

    my generation fleet.”

    Damian Bunyan,

    CIO Uniper

    25% REDUCTION IN

    TESTING COST VIA TEST AUTOMATION

    65% REDUCTION IN BPS

    TRANSACTION TIME WITH ASSISTED RPA

    71% OF INCIDENTS AUTO- RESOLVED OR AUTO- DIAGNOSED BY RBA

    HEAD COUNT REDEPLOYED OR

    REDUCED

    >12K

    REDUCTION IN THE TIME TO

    DEPLOY CHANGE REQUESTS

    80%82% ELIMINATION OF

    EVENTS VIA RULES- BASED FILTERING AND ALERT CORRELATION

  • May 22, 2018 7DXC Technology Proprietary and Confidential

    Digital transformation powered by DXC Bionix

    Healthcare &

    Life Sciences

    20 regional delivery centers

    Insurance

    ~6,000 clients

    Offerings: “Designed for operations” and built upon Platform DXC

    to exploit insights from our delivery transformation, in a repeatable, scalable way.

    Travel &

    Transportation

    Analytics Security Workplace

    & Mobility

    Enterprise &

    Cloud Apps

    Cloud &

    Platform

    Services

    Business

    Process

    Services

    Application

    Services

    Intelligence Orchestration Automation

    Platform DXC: digital generation delivery platform

    DXC Bionix applied at scale across our delivery engine

    Enabling us to work smarter, faster and more efficiently for our clients

    Deployed via Analytics, Lean, and Automation assets

    17 global delivery centers

    5+ digital transformation centers ~91K delivery professionals

    165+ Bionix assets: Analytics, Lean, Automation

    Banking

  • May 22, 2018 8DXC Technology Proprietary and Confidential

    To move forward, you must look in the mirror…

    Industry Past Challenges DXC Evolution

    Silos of technology and teams

    Little or no Offering co-development

    Tightly coupled, restricted, bureaucratic, slow architecture

    Local automation solutions

    Time wasted finding and deploying resources

    Bespoke deployments that violate ridged standards

    Untapped employee potential, low levels of engagement

    ITSM/ITIL pushing paper hoping to catch failures

    Offerings focused on IT problems and solutions

    Flat rate pricing, long POP and ramp-up

    Product-aligned teams and capabilities

    Holistic solutions influenced by all stakeholders

    Architecture focused on enablement, reuse, and compliance

    End-to-end offerings built to self-govern

    Onboarding and deployment via robotics

    Reference architectures promoting safety and security

    Unleashed talent, pride of ownership

    “Built to Run” Day 1 Engineering and Industrial Ops

    Business outcome focused Offerings and Services

    Consumption based pricing of on-demand services

  • May 22, 2018 9DXC Proprietary and Confidential

    Proof-of-Concept: What we achieved? End-to-end Service Automation

    CORE SERVICES

    +

    1.9 Digital CMDB

    1.8 Billing

    1.7 SWLM

    1.6 SSL Certificate

    1.5 UID – Service

    1.4 Firewall

    1.3 DNS

    1.2 IP Management

    1.1 Active Directory

    +

    2.12 OS tuning

    2.11 Activate SN Queues

    2.10 Activate Systems Mgmt

    2.9 Activate Log Mgmt

    2.8 Activate usage/invoice

    2.7 Activate Service UID

    2.6 Activate Backups

    2.5 Provision Storage

    2.4 Activate AV/HIPS

    2.3 Activate Monitoring

    2.2 Create VM’s

    2.1 Establish VPC

    CLOUD – IAAS

    =

    3.11 MicroServices

    3.10 Docker Container

    3.9 Uplift Billing

    3.8 Activate SN Queues

    3.7 Activate Monitor

    3.6 Activate Backups

    3.5 Create Report Eng

    3.4 Create Web Service

    3.3 Database Creation

    3.2 Product Installation

    3.1 Create Service Acct

    CLOUD – PAAS

    1.6 SSL Certificate

    1.5 UID – Service

    1.4 Firewall

    1.3 DNS

    1.2 IP Management

    1.1 Active Directory

    2.11 Activate SN Queues

    2.10 Activate Systems Mgmt

    2.9 Activate Log Mgmt

    2.8 Activate usage/invoice

    2.7 Activate Service UID

    2.6 Activate Backups

    2.5 Provision Storage

    2.4 Activate AV/HIPS

    2.3 Activate Monitoring

    2.2 Create VM’s

    2.1 Establish VPC

    3.9 Uplift Billing

    3.8 Activate SN Queues

    3.7 Activate Monitor

    3.6 Activate Backups

    3.5 Create Report Eng

    3.4 Create Web Service

    3.3 Database Creation

    3.2 Product Installation

    3.1 Create Service Acct

    4.3 Automated support setup

    4.2 Self-service Onboarding

    4.1 Configure app via RPA

    CLOUD – SAAS

    1,512 hours to 2 hours Transformed the deployment of Oracle’s Hyperion software from a typical 9 week, 660 work-

    hour project into an automated push button deployment completed in 2 hours and 14 minutes.

    • Hours of Lead Time: 1,512 to 2

    • Hours of Work: 660 to

  • May 22, 2018 10DXC Technology Proprietary and Confidential

    Proof-of-Concept: What we learned?

    • Pride of ownership

    • Unleash untapped skills

    • Bottom-up innovation

    • Favor growth driven employees and teams

    • Not everyone can make the transition…

    • It’s not who you work for, it’s who you work with

    People

    • Co-creation works!

    • Even better with partners!!!

    • Solutions designed & deployed like consumer devices

    • Training & disciplined adoption of DevOps constructs

    • Day 1 Engineering = Industrialized Operations

    • Speed of development vs. architectural options

    • Vendors must provide better interoperability and automated solutions, not just raw products

    • Platform DXC must close last-mile provisioning gaps

    • Guidelines, modularity, API driven → enables; rigid standards → impede innovation

    • Modernize & automate up-front to Deliver, not sell

    • Offerings must automate with TCO & entry points/modularity to drive business

    • Clients need to consume services/offerings, not raw IT