14-15 September 2016

Lisbon, Portugal

#DeloitteSharedServices

Deloitte Shared Services, GBS & BPO Conference

Breakout 1: Creative Disruption of your Global Business Services through new technologies and delivery models

Duncan Wicks, Procter & Gamble

Creative Disruption of Global

Business ServicesDuncan Wicks

Procter & Gamble

Established in 1837

$76Bn Net Sales

Focusing on 65 Brands:

– 21 “Billion Dollar”

– 10 $1/2Bn Brands

Duncan Wicks Bio

22 years with P&G, based in Newcastle

Experience in Supply Chain & Finance systems

Last 4 years spent with FSS Innovations team:

• Emerging Technologies

• Productivity and Enabling Capabilities

Shared Services

at P&G

Next Generation

Financial Services

Shared Services 2000 to 2005 “Consolidation”

Lift ‘in market’ work, creating

Regional Service Centres

Productivity through restructuring roles and organisation

Consolidate accounting to create

Global Core Financials

Shared Services 2005 to 2011 “Process Transformation”

Org redesign - BPO Partners

& Co-location of work

Local solutions and process

improvements

Runbook automation and

process standardisation

10 Years of P&G and Runbook

Before After

7 Day

Close 4 Day

Close

400 LE’s

~1000 Steps

12 SAP boxes

2011+ “Professionalising” Shared Services

Regional Organisations become Global Services

Emerging Technologies &

Quality Management

Cloud Solutions

P2P – Organisation Blueprint

Operational

Excellence

&

Productivity

Standardization

&

Transformation

Americas

Director

Europe

Director

Asia

Director

Service

Director

Global P2P Team

P2P Global Service Management

2016 2015

Service

Director

Operations

Service Management

Next Generation

Financial Services

Next Generation Financial Shared Services

Self Service as a default

Process transformation, automation,

machine learning and analytics

Simplify the IT landscape, Financial

Platform Transformation

P&G’s RPA Journey

Pilot

Discovery

& POC

Use Cases

Service Line

Expansion

Today

LIVE

2015 2016

Finance, Supply Chain

& Planning

25 Processes Live

25 in Pipeline

8 Production Robots

20 Development Robots

CoE formed

Smart Automation - Centre of Excellence

• Established July 2016, assess and scale by March 2017

• Federated ‘Hub & Spoke’ model

GBS CoE

FinanceSupply

ChainHR

Core

IT

Solution and Market Expertise

Platform Governance

Training & Capability

Opportunity Assessments

Project Delivery

Process Support

GBS Shared Services Lead TeamSponsorship at High Level

Smart Automation - Centre of Excellence Strategies

Engage BPO partners, drive cost reduction

Engage GBS, drive automation for in-house services

Sustain the future with capability and technology

Case Study: MEC Account Proofing Checks

Manual

Process

Automated

Process

DAY 1 DAY 2 DAY 3

Run Checks

Check for

Exceptions

Wait time

More checks run

Fewer resubmissions

Productivity gain

Quality improvement

1 2 3 4 5 6 7 8

Run Checks

Check for

Exceptions

Run Checks

Check for

Exceptions

9

Limited checks

Corrections leading to

resubmissions

Missed errors

Errors logged for analysis

Mini-scenarios

Automation – Right Tool for the Job…

SAP Centric Automation Smart Automation

• Report Verification

• Manage system load and scheduling

• Mini-scenarios enable intelligence

• Interaction across non-SAP

applications

• Lengthening the E2E reach of

process automation

Cognitive Technologies… what’s next?

Thank you for listening !

Duncan Wicks

Procter & Gamble

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