Dr Haitham Hmoud AL Shibly

Dean, Amman University College for Financial & Administrative Sciences- Al Balqa Applied University.

Board Member, Higher education accreditation commission – Jordan

Current position

Associate Professor of management information systems Academic rank

PhD in Information Systems 7/3/ 2007 School of Design, Communication & Information Technology, University of Newcastle- Australia Thesis Title: Customer Satisfaction and Empowerment as the Prerequisite for Web-Based Electronic Commerce Systems Success. Master of Business Administration (MBA) / Marketing 29/6/ 2000 The faculty of Business Administration – The University of Jordan- Jordan Bachelor of Business Administration 26/1/ 1997 The faculty of Business Administration – The University of Jordan- Jordan.

Education

+(962) 6472 0220 (H)—0796245111(M) Tel:

halshibly@gmail.com E-mail:

I feel that as an instructor, it is my responsibility to determine exactly what I expect students to understand after completing my course, then to facilitate student learning so that every student reaches this level. At the end of each class that I teach, I would like to have my students remember the following about me as an instructor: • He cared about me as a person and valued my contributions to class discussions. •He created an environment in the classroom which inspired learning and encouraged individual responsibility for education.

Teaching Philsopy

Positions Held 9/9 / 2012- Present Al-Balqa’ Applied University – Jordan

Dean, Amman University College for Financial & Administrative Sciences Head of the Amman University College Council

Founded in 1952, Amman University College is one of the oldest institutions of higher

education in Jordan. The college offers 5 baccalaureate majors (business administration,

management information systems; accounting; accounting information systems, and

financial management) and 6 MBA degree programs.

As the college dean, I act as the chief executive officer of the institution overseeing all

operations of the collage, from academic affairs and international initiatives, enrollment

and student life, and is responsible for setting future goals and directions for the

university. Additional detailed duties and responsibilities include:

Coordinating the assessment and development of academic programs within the College.

Preparing and revising, as necessary, academic program plans for the College.

Overseeing all personnel matters involving academic and non-academic employees.

Maintaining working relationships with faculty and administration in all academic and non-academic areas.

Communicating with various constituencies within the University. Maintaining effective communication between students, faculty and

Chairs within the College and with other academic unit personnel; Serving as a liaison with relevant professional associations and state and

national regulatory and accrediting agencies. Articulating University policy and procedures to members of the

College. Articulating the budgetary needs of the College and overseeing the

allocation and expenditure of resources.

30/8/2012- Present Higher education accreditation commission – Jordan Board Member

The board duties and responsibilities include:

Formulating accreditation and quality assurance criteria and revising them periodically;

Monitoring compliance by higher education institutions with the laws, the regulations and directives related to the above-mentioned criteria;

Accrediting higher education institutions and their academic programs; Evaluating higher education institutions, the quality of their programs,

and their academic and professional output and publishing what it

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deems convenient; Collecting data and conducting research and studies pertaining to

higher education; Ratifying the reports prepared by the President or the committees and

issuing studies, research, and leaflets pertaining to the activities of the Commission;

Ensuring that higher education institutions are conducting self-assessment of their programs and output;

Determining the fees to be paid by an institution of higher education for general accreditation, program accreditation, annual follow-up by the Council and for any services, within the Council's range of tasks and authorities, provided to the institution on its own request;

Ratifying the Commission's annual budget and referring it to the Prime Minister for final ratification;

Establishing the National Tests Center, the tasks and duties of which to be determined in accordance with regulations to be issued for this purpose;

Issuing the directives, criteria, and bases pertaining to all the tasks of the Commission;

Forming the committees needed to assist it to accomplish its tasks and determining their authorities;

Proposing legislations needed for the work of the Commission.

14/7/ 2011 - 8/9 / 2012 Al-Balqa’ Applied University – Jordan The Director of developing, and quality assurance center

Provide vision and strategic leadership in all quality assurance matters in the academic

and support sectors of the University. This includes:

Provide leadership for Quality Assurance and Good Practice at the University;

Lead the development and oversee the implementation of University-wide basis policy in Quality Assurance;

Lead, coordinate and support Quality Assurance and Enhancement Management System across the University;

Contribute to the identification, development and promotion of the University's aims and objectives in the Strategic Directions; and

Contribute to the formulation of the University's Quality Assurance and Enhancement Policies and Practices and to their implementation and monitoring across the University and, where appropriate, in collaborative partner institutions

Setting general strategies of the quality and development practices to be

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applied at BAU. Participating in the simplification of administrative and academic

procedures in the way that best serves the quality objectives. Urging Execution of the general policies and work procedures for the

efforts of the comprehensive development in the BAU. Provide support and advice to all BAU’s units in respect of quality and

academic accreditation. Supervise execution of the strategic plan programs by the various

university units.

22/9/2008 - 13/7/ 2011 Al-Balqa’ Applied University – Jordan The Director of planning, developing, and quality unit

As PDQ Coordinator and Manager, Key areas of responsibility include:

Helping the University and its Faculties and Units implement beneficial planning and quality improvement processes.

Preparing the University's quality audit. Preparing and monitoring all strategic management activities. Supporting top management in understanding the University's current

performance and make decisions regarding the university's future direction,

Responsible for several departments at the university: the quality department. Studies department. Human resources development department. Academic program development department. 19 quality offices.

Preparing and conducting the cost Benefits studies for the university expansion projects, this includes the new collages and programs. Design and implement new employer-driven curriculum models specific to country employment and conditions, including training needs assessment and labor market analysis

Responsible for developing the university strategy Responsible for all accreditation activities at the university Act as curriculum consultant supporting other units and departments

at the university.

21/9/2007- 21/9/2008 Faculty of planning and managerial sciences -Al-Balqa’ Applied University – Jordan

Dean assistance for planning, development, and quality affairs

In charge of planning and development for the study programs at the faculty

Evaluated faculty applications for employment consideration. Conducted annual faculty evaluation. Part of the team that drafted the curriculum and degree plans.

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August 2010- Present Al-Balqa’ Applied University – Jordan , MBA/ Electronic Government and MBA/Management information systems

Program Coordinator and Consultant As program Coordinator and Consultant, duties include:

Act as curriculum consultant/team leader supporting other technical experts in developing new curricula, arranging timelines, liaison with Florida attlantic university and Al Fisal International Academy (Saudi Arabia) funders, reporting;

Design and implement new employer-driven curriculum models specific to country employment and conditions, including training needs assessment and labor market analysis; (Jordan)

Implement industry/employer workshops to validate new programs and courses or renew existing programs;

Develop new courses with industry input complete with learning outcomes and student- centered teaching/learning activities, materials and the design of appropriate student evaluation processes;

Develop program evaluation policy and processes; Develop curriculum manuals related to policy, curriculum models,

implementation processes and evaluation of students and programs.

10/12/ 2006- Present Al-Balqa’ Applied University – Jordan Management Information Systems Department– Associate professor

(Rank obtained in 27/9/2011) Key areas of responsibility include:

Coordinated inter- and intradepartmental affairs. Assigned courses to faculty members. Prepared and presented lectures. Prepared courses’ syllabi. Prepared, administered, and graded examinations. Researched appropriate supplemental and illustration material. Counseled and advised students. Evaluated and proposed textbooks for current and future courses. Attended a weekly coordinators’ meeting with the college Dean. Continuously evaluated courses and degree plans for possible

improvements. A member of the Academic Affairs Standing Committee. A member of the Faculty, Staff, & Community Affairs Standing

Committee. Was member of various Ad-Hoc committees Teaching has covered a range of courses as part of the MBA and

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bachelor programs in MIS and BA.

Feb 2003 – Oct 2006 University of Newcastle- Australia PhD student and tutor

Member for two years, IT Advisory committee, The University of Newcastle.

Sept 2001– Jan 2003 Al-Balqa’ Applied University - Jordan Lecturer

Teaching the following subjects as part of the Bachelor program in Marketing and Business administration: Principles of marketing. Distribution marketing channels. International marketing.

Computer applications in marketing (1) & (2). Marketing communication skills in English.

Commercial promotion. Total quality management. Marketing in English language

Management of communication skills Management in English language.

Sept 1997– Sept 1999 University of Jordan- Research Assistant

Professional Positions Outline

Sept 2000– Sept 2001 Trading & Marketing Cooperation Marketing & Sales Manager

Preparing the Marketing studies for selected Region in Jordan

Managing the company re-engineering plans.

Managing and organizing company’s sales force.

Jul 1997 – Sept 2000 Safeway Jordanian Investment & Supply Co.

Marketing Department Manager Responsible for several units & services at Marketing Department Such

as: The Advertising Unit. Public Relation Unit. Gold Card Unit. Promotions Unit. Customer service Unit. Home Delivery Service Unit. Customer Suggestions and Complaints Unit. Market Research Unit. Safeway credit card service, Western union service at Safeway.

Monitoring all marketing activities. Preparing and conducting the cost Benefits studies for the company's

expansion project, this includes setting sales with other managers. Directing the research work and monitoring sales and marketing

activities. Preparing the Marketing studies for selected Regions in Jordan: The

consumption Behavior at these Regions. Consumers life style patterns at these Regions. The preferable communications & promotional tools at these Regions.

Managing, planning, preparing, and designing company’s promotional Campaigns Related to the company services and activities.

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Publications

Research papers and conferences (partial list):

1. AlShibly H. (2014), " Evaluating E-HRM success: A validation of the Information Systems Success Model, International Journal of Human Resource Studies 4 (3), 107-124

2. AlShibly H. (2014), " a free simulation experiment to examine the effects of social commerce web site quality and customer psychological empowerment on customers satisfaction”, Journal of Business Studies Quarterly (JBSQ), Volume (5), No (4).21-40

3. AlShibly H. (2014), "an empirical investigation into factors influencing the intention to use e-learning system: an extended technology acceptance model”, British Journal of Applied Science & Technology, Volume (4), No (17), 2440-2457.

4. AlShibly H. (2014), "the effects of the characteristics of electronic document management systems on their acceptance: an empirical study in Jordan”, international journal of information, business and management, Volume (7), No (3).

5. AlShibly H. (2014), "the relationship between information quality and organization strategic benefit: an applied study on commercial banks’. Information and Knowledge Management, Volume (4), No (2), 22-36.

6. AlShibly H. (2013), " factors influencing the adoption of e-learning in Jordan: an extended TAM model " European Journal of Business and Management. Volume (5), No (18).p.p.84-100.

7. AlShibly H. (2013), " the impact of risk management on the construction project's success from the employee's perspective" interdisciplinary journal of contemporary research in business. Volume (5), No (4). p. p. 12-43.

8. AlShibly H. (2013), " Mobile-Government: Challenges and Opportunities Jordan as Case study”, International Journal of Business and Social Science, Vol. 4 No. 12 [Special Issue – September 2013]. p. p.244-250

9. AlShibly H. (2013), " A strategy to improve and develop the institutional performance of the Arab Universities: a Suggested Model for Quality Assurance Management”, Revue Sciences Humaines, Volume (35). p.p 37-69. (In Arabic).

10. AlShibly H. (2011), " An extended TAM model to evaluate User's acceptance of Electronic Cheque Clearing Systems at Jordanian Commercial Banks " Australian Journal of Basic and Applied Sciences. Volume (5), No (5) 11. AlShibly H. (2011), “human resources management information systems success assessment:

an integrative model”, Australian Journal of Basic and Applied Sciences, Volume (5), No (5) 12. AlShibly H. (2011), “The Appliance of Value Engineering In Great Amman Municipality",

Ozean Journal of Applied Science. Volume (4), No (1) 13. AlShibly H. (2011), " exploring electronic cheque clearing systems acceptance by Jordanian commercial banks: a theoretical integration of technology acceptance model, user satisfaction, and Delone and Mclean model", Jordan Journal of Business Administration. Volume 7, No. 3,

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2011 14. AlShibly H. (2010)," employees’ perceptions towards electronic government in Jordan ",

European Journal of scientific Research (EJSR). Volume (48), No (2) 15. Al Shibly H. (2010)," portfolio management as support of IT governance: The HKJ

situation", European Journal of scientific Research (EJSR). Volume (48), No (2) 16. Al Shibly H. (2010), “assessing electronic government systems success -an integrated

framework -". Administrative sciences, Dirrrasat, Volume (37), No (2) 17. AlShibly H. (2009), “a characterization of consumer empowerment drawn from three

views of power ”, ABAC Journal, Volume (29), No (3) (September-December, 2009) 18. AlShibly H. (2009), “the role of knowledge management and information and

communication technology on time management at Al-Balqa Applied University (BAU)”. Journal of University Education and Quality Assurance. Volume (3), No (1)

19. AlShibly H (2009), “international export marketing strategies applied by Jordanian companies: a field study”, Journal of Human Sciences, Issue 43, Year 7th, Oct..

20. Al Shibly H. (2008), “the amalgamation between the educational programs and Jordanian market requirements ”, Journal of the Association of Arab Universities, Volume (50) (In Arabic).

21. AlShibly H (2008), “Experiences of e-commerce use and perceptions of export barriers among Jordanian businesses". Jordan journal of business administration, Volume (4), No (4) october2008.

22. AlShibly H (2008), “Jordanian universities faculties deans and administrative department’s directors’ attitudes toward the implementation of Total Quality according to Respondent demographics”, Arab journal for quality assurance in higher education, Volume (1), No (2). (In Arabic).

23. AlShibly H. (2007), “an integrated framework for assessing human resources management information Systems Success”, The 2007 International Business Information Management Conference, July 4-6, Ireland.

24. AlShibly H. (2007), “prerequisites of electronic documentation management system (EDMS) success”, The 2007 International Business Information Management Conference, July 4-6, Ireland.

25. AlShibly, H., Aisbett, J., and Pires, G. (2004) “customer empowerment and electronic commerce success”, the 2004 International Business Information Management Conference: Information Technology and Organizations in the 21st Century: Challenges & Solutions, July 4-6, Amman –Jordan. P.P. 51-61 (This paper awarded the best paper award).

26. AlShibly, (2004) “exploring the impact of customer empowerment on marketing strategy and information systems effectiveness”, The Fourth International Conference on Performance Measurement and Management, Cranfield, England: Centre for Business Performance, Cranfield School of Management, Edinburgh, UK, 2004, pp. 11-19.

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27. AlShibly H. (2003), “classifying the market for elderly people in Jordan, according to their lifestyle patterns". Administrative sciences, Dirrasat Journal, the University of Jordan, Volume (30), No (1) June. (In Arabic).

Books: 1. AlShibly H (2008), IT Risk Management, Published by Dar AL-SAFFA, Amman,

Jordan, Feb 2008. (In Arabic). 2. Al Shibly H. and Al-Nsour M (2008), Modern Establishment Management, Published by

Dar AL-SAFFA, Amman, Jordan, March 2008. (In Arabic). 3. Al Shibly H (2008), Front Page essentials, Published by Dar AL-SAFFA, Amman,

Jordan, April 2008. (In Arabic). 4. Al Shibly H. (2009), “Computer Applications in Marketing and Business

Administrations. Published by Dar Al-Mua’taz, Amman- Jordan, April 2003. (In Arabic).

Theses and dissertation supervision (partial list):

1. Determining Electronic Cheque Clearing System Users Attitudes (Field Study on Jordanian Commercial Banks) By Yahya A. A. Alsoof - the University of Jordan-2008

2. The effect of the deception in the marketing mix elements, on the consumer attitudes in Amman city and the metropolitan area. By Rizeq Yousef Alsaaidah 2009

3. Service Quality and its Impact on Guest's Satisfaction: Applied Study on Five Stars Hotels in the Hashemite Kingdom of Jordan By Amer Abd Al-Ghani Al-Husami, 2010

4. Job stress sources among nurses working in mental health settings." Exploratory study: national centre for mental health hospital " by Magbola Al Mufleh, 2011

5. The Impact of Applying Electronic Document Management Systems on performance Enhancement by Morad Alabady 2011

6. The adoption and use of social networking sites and its impact on the purchasing decisions by Hamzeh Salameh 2011

7. The Impact of management information systems effectiveness and the creative environment availability on the levels of managerial innovation: Applied Study on Housing and Urban Development Corporation by Abu Baker Hiarri, 2011

8. The impact of risk management on construction project's success by Mohammed Hiassat, 2011

9. Management information systems Effectiveness and their impact on decision-making "A field study in the Jordanian press institutions " by Mohammad al-Nsour,2012

10. The impact of human resources information systems on the employee’s performance, Saleh Al-Naimat, 2012

11. Effectiveness of E-Marketing in Influencing the Customers Behaviour in Jordanian Banks, by Lina Al-Bqour, 2013

12. Modelling the Impact of Strategic Planning in improving the Effectiveness of

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Administrative Assessment in Jordanian Companies (An Empirical Study on the Construction Sector Companies), Suhad Alazab, 2013

13. The Impact of Organizational Memory on the Human resources Auditing, Ethar Homisat,2014

14. The Impact of Customer Relationship Management in the Improvement of the Organization Creativity and Ability in Airline Sector Capital Amman: (Case Study: Royal Jordanian), Agatha Alokeli, 2014

15. The Effect of Using Electronic Clearing Systems on the Quality of Banking Services Provided, Saba Fakhoury, 2014

Supervising more than 50 MBA graduation projects.

Advanced courses I taught (partial list):

Ph.D level courses Advanced Seminar in Total Quality Management Advanced Seminar in Entrepreneurship and small business strategies

MBA courses

Advanced management information systems research methods Advanced Management information systems Advanced Management information systems analysis and design Advanced organizational theory Advanced strategic information systems Advanced management information systems Project Management Advanced E-Government Information Systems Advanced Decision Support Systems Advanced human resources information systems Advanced electronic commerce Total Quality Management in E-government Advanced strategic management Advanced Project Management

Related activities

Attended and presented papers in more than 50 local and international workshops, seminars and conferences in the fields of information systems, electronic government, development planning, financial and feasibility studies, strategic planning, research methodologies, teamwork building, training needs assessment and labour market analysis, project identification and appraisal, quality management and assurance, and a trainer for many management courses in Jordan.

Electronic Government High Diploma program coordinator and

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consultant (EGHDP), April 2007- August 2008, The university of Jordan,

Adviser to the Mega Projects -Training Needs Assessment Committee – The Ministry of Labour – Jordan

An active contribution and participation in developing "The National Strategy for Higher Education and Scientific Research" (Sep, 2008-until now).

Conducting many workshop deals with "Rolling Total Quality Management and Quality Assurance (RTQM & QA)", for public service departments and higher education institutes, and preparing many papers in these subjects.

A reviewer, examiner, and member of several journals, and conferences such as:

Interdisciplinary Journal of Information, Knowledge, and Management (IJIKM), USA.

The South African Journal of Information Management, South Africa. Jordan Journal of Business Administration, Jordan Journal of Information, Information Technology, and Organizations,

USA. A reviewer and member of conference advisory committee of the 6th

IBIMA Conference, 11 – 18 December 2006, Portugal. A reviewer for The ICT conference, Uganda, 21 October, 2006. A reviewer and member of conference advisory committee for the 5th

IBIMA Conference, Egypt, 13 – 15 December 2005, Cairo. A reviewer and member of conference advisory committee for the 4th

IBIMA Conference, Germany, 17 – 21 November 2004,. A member, the Academy of Marketing Science, USA A member, International Business Information Management Association,

USA A member, Australian Information technology association, Australia. A reviewer and member of conference advisory committee of the 6th

IBIMA Conference, 11 – 18 December 2006, Portugal, A reviewer for The ICT conference, 21 October, 2006, Uganda A reviewer and member of conference advisory committee for the 5th

IBIMA Conference, 13 – 15 December 2005, Cairo, Egypt A reviewer and member of conference advisory committee for the 4th

IBIMA Conference, 17 – 21 November 2004, Germany. Designing, developing, and delivering several training courses for

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business sector enterprises

Awards

AlBalqa applied university scholarship, 2002. International Business Information Management association award for

2004. Best paper award at Information Technology and Organizations in the

21st Century: Challenges & Solutions conference.

Training and certificates (partial):