Disabling Hierarchical Access for Pricing SAP AG

Jose Rausell, SAP Iberia Quality Director21st March 2013

AUSAPE - WebcastDisabling Hierarchical Access for Pricing

© 2012 SAP AG. All rights reserved. 2Customer

Content

o Backgroundo Additional Informationo Customer Action Plan – 4 Scenarioso What must customers do?o Important Facts – Recapo Appendix


Background

In September 2011, the U.S. District Court for the Eastern District of Texas entered a judgment in favor of Austin, Texas-based Versata Software, Inc., after finding SAP had infringed one of Versata’s patents.

o The court has entered an injunction (a type of court order) that SAP may not take certain actions such as make, use, sell, or maintain products that include a specific capability related to the Hierarchical Access functionality within the United States.

o SAP is appealing the court’s orders, including the injunction order, and the injunction will not go into effect until the completion of SAP’s appeals.

o While the appeals court may take however long it feels necessary to issue an order, we believe it will be sometime around May or June 2013.

o SAP will not speculate on the upcoming appeals court decision, but remains confident in the merits of the appeal.

As a result of this pending legal matter in the United States, SAP has developed system changes for certain SAP solutions.

o These system changes disable the Hierarchical Access (“HA”) functionality for pricing and pricing-related usages.o The system changes affect R/3, ERP, ECC, CRM, SRM, and GTS systems. o Application of these changes is mandatory for all customers with U.S. installations and all customers with U.S. users. o These customers must apply the system changes that disable the HA functionality for pricing and pricing-related usages by

following the instructions outlined in SAP Note 1600482. o The system changes can be applied via the necessary Note(s) or the necessary Support Pack(s) as provided in SAP Note

1600482.o The system changes should be applied by May 31, 2013 in order to ensure that SAP can continue to provide maintenance

to affected customers.


Additional Information

The specific feature being disabled is a minor one and SAP has implemented a robust, well-defined process to help customers get through this with minimal disruption.

SAP expects only a small percentage of its customers will be impacted because only a small percentage of its customers use HA for pricing or pricing-related usages.

Customers can run check reports to determine if they will be impacted by this change.

For customers who are impacted, SAP will provide assistance at no cost to migrate from Hierarchical Access to Standard Accesses with no loss of functionality.

Customers who have no U.S. installations and no U.S. users are not required to implement the changes.

SAP’s topmost priority is preventing business disruption to our customers and ensuring that our customers’ SAP solutions continue to meet their needs.


Customer Action Plan – 4 Possible Scenarios

Installations or users located in the United States?

Using the HA functionality?

Actions needed:

No No Certify “Exemption” on Service Marketplace No Yes 1) Open a message in XX-PROJ-IMS-HA to obtain a Pilot

Note to re-instate the HA functionality 2) Certify “Exemption” on Service Marketplace

Yes No 1) Disable the HA functionality 2) Certify “Compliance” on Service Marketplace

Yes Yes 1) Open a message in XX-PROJ-IMS-HA so SAP can help migrate to Standard Access

2) Disable the HA functionality 3) Certify “Compliance” on Service Marketplace


What must customers do?

Review the central Note 1600482 and run the check report(s) outlined in that Note in your ERP, CRM, SRM, and GTS systems.

If the check report identifies that the HA functionality is used for Pricing, please open a customer message in component XX-PROJ-IMS-HA so that SAP can work with your team in:

Migrating to the use of standard accesses (for customers with U.S. ties)Providing you with a Pilot Note to re-instate the HA functionality (for customers with no U.S. ties)

Apply the required Note(s) or Support Pack(s) outlined in central Note 1600482 to disable the HA functionality if you have U.S. users or U.S. installations.

Customers with no installations located in the United States and no users located in the United States are not required to apply the changes.

Have one individual from the company certify on behalf of the customer via Service Marketplace at http://service.sap.com/dhap-info

All customers licensed for ERP, R/3, SRM, CRM, or GTS must complete the certification process via Service Marketplace regardless of their HA usage and regardless of their ties to the United States.

Reach out to SAP if you have any questions or issues with the process:Via Email at [email protected]

Via a customer message in component XX-PROJ-IMS-HA


Important Facts - Recap

SAP is providing assistance to its customers through the SAP Hierarchical Access Task Force with tools and techniques developed for guiding customers through the transition process.

Converting to standard accesses will provide comparable functionality with the same condition records, same condition tables, and without any change in the area of price master data maintenance.

The specific feature being disabled is a minor one and SAP has implemented a process to help customers get through this with minimal disruption.

SAP expects only a small percentage of its customers will be impacted.

SAP will provide assistance at no cost to migrate from Hierarchical Access to Standard Accesses (with no loss of functionality) for any customers who are impacted.

SAP’s topmost priority is preventing business disruption to our customers and ensuring that our customers’ SAP solutions continue to meet their needs.


SAP has always enjoyed strong and productive relationships with our worldwide customer base.

SAP believes in long-term customer relationships and strives to ensure that customers can continue to

make long-term plans regarding their systems landscape.

Customer trust is an SAP foundation, as is our commitment to our customers.

SAP is fully committed to open dialogue with our customers as a fundamental component of our

partnership. It is in this spirit of partnership and trust that SAP is proactively reaching out to customers

that are affected by these changes.

SAP looks forward to working together with affected customers to ensure that their SAP solutions

continue to satisfy their needs going forward.

SAP’s Customer Values


Q & A

Questions?

Appendix


HA Landing page in Service Marketplace

Link to central Note

Link to Exemption certificate

Link to Compliance Certificate


Detailed Process Flow Chart

Situation: ERP System

AE Notifies customer about the HA Topic

Customer to run the Check Report outlined in SAPNote 1601021 in

their Dev/QA system (after

implementing pre-requisite Notes)

Check Report

indicates HA used

Customer to implement Note 1599403 (and

1601052 and note 1600091 for SAP AP if component

exists) or latest SP to disable HA

Customer completes Compliance certificate on SMP at

http://service.sap.com/dhap-info

Customer to open a Message in component

XX-PROJ-IMS-HA

IMS evaluates complexity via the message and asks

customer to run detailed checks outlined in SAP

Note 1674760

HA configuration

easy to replace?

Taskforce arranges for an SAP consultant to help the

customer revert back to Standard access

IMS works with the customer via the

message to provide recommendations to

migrate access back to Standard

Customer to implement recommendations to

revert back to Standard access and implement

Latest SP/Note 1599403 (and 1601052 and note 1600091 for SAP AP if component exists) to disable the HA Code

AE

Customer

IMS

Consulting

Legend

Y

Y

N

NUsers

located in US (or)

Installations located in US

N

Y




Check Report

indicates HA used

N

Customer to open a Message in XX-

PROJ-IMS-HA so that IMS supplies a

Pilot Note to re-introduce the functionality

Y

SAP provides pilot Note to re-

introduce the HA Functionality

required when they upgrade in the

future

Customer completes the

Exemption certificate on

SMP at http://service.sap.com/dhap-info


Detailed Process Flow Chart

Situation: CRM/SRM/GTS System

AE Notifies customer about the HA Topic




Check Report

indicates HA used

Customer to implement Notes

1600091 and 1601120 for CRM (other notes for old CRM releases) or latest SP to disable

HA

Customer completes Compliance certificate on SMP at

http://service.sap.com/dhap-info

Customer to open a Message in component

XX-PROJ-IMS-HA

IMS evaluates complexity via the message and asks

customer to run detailed checks outlined in SAP

Note 1674760

HA configuration

easy to replace?

Taskforce arranges for an SAP consultant to help the

customer revert back to Standard access

IMS works with the customer via the

message to provide recommendations to

migrate access back to Standard

Customer to implement Notes 1600091 and

1601120 for CRM (other notes for old CRM

releases) or latest SP to disable HA

AE

Customer

IMS

Consulting

Legend

Y

Y

N

NUsers

located in US (or)

Installations located in US

N

Y




Check Report

indicates HA used

N

Customer to open a Message in XX-

PROJ-IMS-HA so that IMS supplies a

Pilot Note to re-introduce the functionality

Y

SAP provides pilot Note to re-

introduce the HA Functionality

required when they upgrade in the

future

Customer completes the

Exemption certificate on

SMP at http://service.sap.com/dhap-info


Disablement Notes by version


© 2012 SAP AG. All rights reserved.

No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP AG. The information contained herein may be changed without prior notice.

Some software products marketed by SAP AG and its distributors contain proprietary software components of other software vendors.

Microsoft, Windows, Excel, Outlook, PowerPoint, Silverlight, and Visual Studio are registered trademarks of Microsoft Corporation.

IBM, DB2, DB2 Universal Database, System i, System i5, System p, System p5, System x, System z, System z10, z10, z/VM, z/OS, OS/390, zEnterprise, PowerVM, Power Architecture, Power Systems, POWER7, POWER6+, POWER6, POWER, PowerHA, pureScale, PowerPC, BladeCenter, System Storage, Storwize, XIV, GPFS, HACMP, RETAIN, DB2 Connect, RACF, Redbooks, OS/2, AIX, Intelligent Miner, WebSphere, Tivoli, Informix, and Smarter Planet are trademarks or registered trademarks of IBM Corporation.

Linux is the registered trademark of Linus Torvalds in the United States and other countries.

Adobe, the Adobe logo, Acrobat, PostScript, and Reader are trademarks or registered trademarks of Adobe Systems Incorporated in the United States and other countries.

Oracle and Java are registered trademarks of Oracle and its affiliates.

UNIX, X/Open, OSF/1, and Motif are registered trademarks of the Open Group.

Citrix, ICA, Program Neighborhood, MetaFrame, WinFrame, VideoFrame, and MultiWin are trademarks or registered trademarks of Citrix Systems Inc.

HTML, XML, XHTML, and W3C are trademarks or registered trademarks of W3C®, World Wide Web Consortium, Massachusetts Institute of Technology.

Apple, App Store, iBooks, iPad, iPhone, iPhoto, iPod, iTunes, Multi-Touch, Objective-C, Retina, Safari, Siri, and Xcode are trademarks or registered trademarks of Apple Inc.

IOS is a registered trademark of Cisco Systems Inc.

RIM, BlackBerry, BBM, BlackBerry Curve, BlackBerry Bold, BlackBerry Pearl, BlackBerry Torch, BlackBerry Storm, BlackBerry Storm2, BlackBerry PlayBook, and BlackBerry App World are trademarks or registered trademarks of Research in Motion Limited.

Google App Engine, Google Apps, Google Checkout, Google Data API, Google Maps, Google Mobile Ads, Google Mobile Updater, Google Mobile, Google Store, Google Sync, Google Updater, Google Voice, Google Mail, Gmail, YouTube, Dalvik and Android are trademarks or registered trademarks of Google Inc.

INTERMEC is a registered trademark of Intermec Technologies Corporation.

Wi-Fi is a registered trademark of Wi-Fi Alliance.

Bluetooth is a registered trademark of Bluetooth SIG Inc.

Motorola is a registered trademark of Motorola Trademark Holdings LLC.

Computop is a registered trademark of Computop Wirtschaftsinformatik GmbH.

SAP, R/3, SAP NetWeaver, Duet, PartnerEdge, ByDesign, SAP BusinessObjects Explorer, StreamWork, SAP HANA, and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP AG in Germany and other countries.

Business Objects and the Business Objects logo, BusinessObjects, Crystal Reports, Crystal Decisions, Web Intelligence, Xcelsius, and other Business Objects products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of Business Objects Software Ltd. Business Objects is an SAP company.

Sybase and Adaptive Server, iAnywhere, Sybase 365, SQL Anywhere, and other Sybase products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of Sybase Inc. Sybase is an SAP company.

Crossgate, m@gic EDDY, B2B 360°, and B2B 360° Services are registered trademarks of Crossgate AG in Germany and other countries. Crossgate is an SAP company.

All other product and service names mentioned are the trademarks of their respective companies. Data contained in this document serves informational purposes only. National product specifications may vary.

The information in this document is proprietary to SAP. No part of this document may be reproduced, copied, or transmitted in any form or for any purpose without the express prior written permission of SAP AG.

Disabling Hierarchical Access for Pricing SAP AG

Documents

Transcript of Disabling Hierarchical Access for Pricing SAP AG