ConRes: A Conflict Resolution System

Simon N. Reynolds@simonnreynolds

simon@simonreynolds.com.au

Matthew Ryan@mattieryan

mattie.ryan@gmail.com

Refresh•Mediation and prevention of

workplace conflict

•Developed high level requirements

•Completed exploratory studies

•Produced user personas and scenarios of use

•Extrapolated detailed requirements of system for prototype designs

Design Requirements

•Utilised personas and scenarios of use

•Detailed enough to continue not require further analysis

•Storyboard developed to provide additional perspective on requirements

DECIDE Framework

AnalysAnalysis of is of DataData

AnalysAnalysis of is of DataData

Ethical Ethical IssuesIssuesEthical Ethical IssuesIssues

GoalsGoalsGoalsGoals

PractiPractical cal

IssuesIssues

PractiPractical cal

IssuesIssues

? EvaluatioEvaluation n

MethodsMethods

EvaluatioEvaluation n

MethodsMethods

Questions

Evaluation Process

270

27

02

70

27

0

Initial Design

Final Design

Revised Design

Ad-hoc Evaluation

Usability Testing

Heuristic Analysis

Field Testing

IA Testing

Initial Design•Re-visited and re-analysed user

requirements

•Brainstormed information architecture

•Researched various designs

•Modeled on existing social networks

•Reduction in learning curve

•Simple, clean design

Evaluation Procedure

• Process-oriented design and brainstorm outlined tasks/elements

• Treejack IA evaluation

•Upload site map

• Specify tasks and expected answer

• Participants navigate and select an appropriate option

Evaluation Procedure

• Ad-hoc evaluation of low-level prototype candidates

• Team members explain and justify design

• Evaluated against usability principles

•Most suitable design to continue development

Findings•Initial information architecture

ineffective

•Terminology inappropriate

•Hierarchy illogical for use

•Tools helped to rectify

•Prototypes benefited from proven IA

•Simplified design and evaluation process

Low-Fidelity Prototype

Revised Design

•Developed high-quality graphical designs within Photoshop

•Implemented all changes recommended within previous evaluations

•Better represented system interaction style

•Used to complete usability testing and heuristic evaluation

•Task-driven system walkthrough

•Participant completes various tasks whilst evaluator observes

•User able to ask questions

•Evaluator to informally interview about system suitability

•Followed by structured questionnaire

Evaluation Procedure

Evaluation Procedure

• Interaction logging

•Chalkmark evaluation tool

• Specify a task to be completed

•Uploaded prototype

•User selects next logical option to complete task

• Tool outlines user clicks and response times

Evaluation Procedure

•Nielsen’s Heuristics

• Ten principles which define an effective, usable system

• Analysis conducted by design team

•ConRes mid-fidelity prototypes generally met all principles

•Recommended to improve terminology consistency and visibility of system status

Number Evaluators

Success of Nielsen’s Heuristics

Findings

•Many evaluations identified similar problems

•These were all analysed and rectified within final high-fidelity prototypes

•Mid-fidelity designs found to comply with various usability principles

Mid-Fidelity Prototype

Final Design•Implemented all recommendations of

previous evaluations

•Developed HTML shell of system

•Outlines navigation

•Mirrors interaction style of final system

•Assists in visualisation of system and its role in the resolution of workplace conflict

Evaluation Procedure

•Field Testing

•Ensures all previous evaluations effective

•Occurs within normal environment of use

•Conducted using functionally incomplete prototype

•Simulated use of system

Findings

•Participants felt prototype had evolved appropriately for everyday needs

•Determined no further revision was required

•Recommended to proceed with functional development and testing

High-Fidelity Prototype

•Demonstration

Thank you

Simon N. Reynolds@simonnreynolds

simon@simonreynolds.com.au

Matthew Ryan@mattieryan

mattie.ryan@gmail.com