David PapiniEscape top emotional intelligence traps and

create freedom in teams

About me David Papini, Author, Coach, NLP Counselor, Trainer, Public Speaker

davidpapini

@dpapini

papinidavid@gmail.com

http://davidpapini.it

This is a talk about emotions, traps, freedom and teams

Its content comes from my book "The Taste of Emotions" which in turn

comes from my research with post-master university students in emotional

intelligence workshops.

Which in turn started with my experience with migraine.cc: skoeber - https://www.flickr.com/photos/29662240@N02

#ICouldBeWrong

Prizes

Adobe Epub reader

http://www.adobe.com/it/solutions/ebook/digital-

editions/download.html

Download link: send email to: papinidavid@gmail.com

cc: arbyreed - https://www.flickr.com/photos/19779889@N00

THE VERY BASICSThis presentation is about the basics of emotionsBasics means also that they are often overlooked when we try to figure out how to use emotions in

teamscc: Yannnik - https://www.flickr.com/photos/46098476@N03

Traps…

What kind of traps?

Emotional Intelligence

Does it even exists?To a large extent, emotional intelligence has become what its popularizers have wanted it to become – a

commodifiable emotion funnel, profitable to sell, which promises a fast route to organizational success, even

individual fame. It is able to engage its audiences because of the rhetorical force of its assertion and

common discourse as an important part of life.

However, while commodification helps to distribute and sell an idea, it is also a trap. Emotional intelligence

Is imprisoned in a sales gloss that makes extravagant claims and promises, exercise its own tyranny by

over-idealizing one particular form of psychological being over another (and a prescribed route to change),

and is highly contingent upon a certain sociocultural frame of organizational success.

Stephen Fineman (School of Management, University of Bath, UK) – Appropriating and organizing emotion – in “Emotion in

Organization” - 2000

Beldoch, M. (1964),

Leuner, B. (1966)

Gardner, H. (1983)

Greenspan S. 1989.

Salovey, P., & Mayer, J.D. (1989)

Goleman, D., (1995)

© Alzaia - David Papini

Emotional Intelligence

How do we define it?

Emotional intelligence (Salovey 1990)

• Include ability to perceive non verbal signals like body language and facial expressions.

Perceive emotions

• Emotions help identify priorities and determine what we react to, that in turns is what captures our attention

Think about emotions

• If someone is angry, we are able do make hypothesis about the «why» she is angry

Interpretation

• The ability to modulate our actions as answers to our emotions

Regulation

We stay here

The minimal group paradigm

What emotions/feelings do you need in

teams?

TEAM == RESULT

The final result of a project (an example

of product) is direct function of the

team performance

Often the result is costly below

expectations

What’s blocked by traps?

To get results, team needs:

Presence

Intention

Responsibility

Freedom

Freedom in teams ?

How are you?

How am I?

cc: -

Jules Cotard (1840-1889)

Joseph Capgras (1873-1950)cc: -

Without emotions:being alive in the world of the dead

dead in the world of the livingcc: shenamt - https://www.flickr.com/photos/63417360@N02

Not even autism…

IMAGINE BEING BORN into a world of bewildering,

inescapable sensory overload, like a visitor from a

much darker, calmer, quieter planet. Your mother’s

eyes: a strobe light. Your father’s voice: a growling

jackhammer. That cute little onesie everyone thinks is

so soft? Sandpaper with diamond grit. And what about

all that cooing and affection? A barrage of chaotic,

indecipherable input, a cacophony of raw, unfilterable

data.

The Boy Whose Brain Could Unlock Autism

What are emotions

Reasonably complex program of

actions (including two or

more reflexes) activated by an

identifiable event or object, an

emotionally competent stimulus.

IOWA GAMBLING TASK

The embodied simulation

How do we think?

Descartes’ error

There no such thing as:

-mind-body

-rational-emotional

cc: ores2k - https://www.flickr.com/photos/63379251@N00

Embodied simulationsLanguage is body and body is language

cc: Valerie Everett - https://www.flickr.com/photos/66742614@N00

JOY VS HAPPINESS

What emotions areINFORMATION, BODILY STATES, BONDS,

ORIENTATION

cc: Ali Brohi - https://www.flickr.com/photos/76579169@N00

• Emotions are essential to life.• Emotions have different duration and effects on feelings, mood,

character.• The number of emotions can be great but there are some basic

ones.• Emotions happens in many areas of our body (including brain).cc: illuminaut - https://www.flickr.com/photos/21611336@N00

What emotions are?

Few things everybody agrees

• a syndrome

• universal (at least basic ones in facial expression)

• positively or negatively connoted by those experiencing them

- More names for negative ones

• non zero-duration

© David Papini – Milano - 2010

Paul Ekman’s FACS

43 distinct facial muscular movements

300 two muscles combinations

More than 4,000 three muscles

combinations

More than 10,000 with five muscles

Among these 3,000 meaningful

expressions

http://www.paulekman.com/

Emotions are like…

Emotions are like our hands or our breath: the majority of us have them,

but we use them without paying attention to them, until there is something

wrong, making then a specific act of volition.

In teams (and in general) we need emotional-

glasses

So, what about traps

- Framework traps

- Linguistic traps

- Are linguistic and cognitive

- Are evolutionary

- Are cultural

Trap 1

Emotion Action

© David Papini – Milano - 2010

The emo-action cycle

Emotion

Action

Emotion

Action

Presence

Emotion Intention Action

© David Papini – Milano - 2010

Trap 2

Science (bad use of)

Emotions and behavior

© Alzaia - David Papini

A

R

O

U

S

A

L

Negative emotions Positive emotions

Avoidance behaviors Approaching beahviors

Guilt

Sadness

Boredom

Cfr. Kissin 1986

Terror Hate Anger Surprise Excitement Ecstasy Passion

Disgust Fear Contempt Rage Enthusiasm Fervore Love Joy

Vergogna Aversion Hostile Interest Gradimento Happiness

Ritrosia

Depression DesireContentment

Antipathy

Will

Timor

Low

Positive valence

Negative valence

Vectorial model

© Alzaia - David Papini

High

High

Cfr. Lang et- al. 1993

Circomplex model

Cfr. Russell 1980

Title: Negative emotions and their effect on

customer complaint behaviour

An example

Title: Negative emotions and their effect on customer complaint behavior

Author(s): Bård Tronvoll, (Hedmark University College, Elverum, Norway)

Citation: Bård Tronvoll, (2011) "Negative emotions and their effect on customer complaint behaviour", Journal of Service

Management, Vol. 22 Iss: 1, pp.111 – 134 DOI: 10.1108/09564231111106947 (Permanent URL) Publisher: Emerald Group Publishing

Limited

Purpose – This study aims to investigate pre-complaint situations and has a threefold purpose: to identify a set of negative emotions

experienced in unfavorable service experiences, to examine the patterns of these negative emotions and to link these negative emotions to

complaint behavior.

Design/methodology/approach – To fulfil the threefold purpose previously outlined, the study uses a combination of qualitative and

quantitative methodologies. A critical incident technique is applied. The empirical data are derived from 25 in-depth interviews and the results

of a questionnaire survey of 3,104 respondents.

The study finds that the negative emotion of frustration is the best

predictor for complaint behavior towards the service provider.

REALLY?!

Trap 3

Statistics (bad use of…)

Druskat & Wolf 2 - 2006

109 teams

6 companies (4 Fortune 500)

* p<= 0.5

** p <=0.1

*** p <= 0.01

Druskat & Wolf 1–Correlation between Group Emotional

Intelligence and Team Beahvior

382 students

48 groups

* p<= 0.5

** p <=0.1

*** p <= 0.01

EI Scales

http://www.eiconsortium.org/measures/measures.html

BarOn Emotional Quotient Inventory

Emotional & Social Competence Inventory

Emotional & Social Competence Inventory - U

Genos Emotional Intelligence Inventory

Group Emotional Competency Inventory

Mayer-Salovey-Caruso EI Test (MSCEIT)

Schutte Self Report EI Test

Trait Emotional Intelligence Questionnaire (TEIQue)

Work Group Emotional Intelligence Profile

Wong's Emotional Intelligence Scale

Henry Makram and the Liquid state machine theory

VS

1.Circuits are not hard coded to perform a specific task.

2.Continuous time inputs are handled "naturally".

3.Computations on various time scales can be done using the same

network.

4.The same network can perform multiple computations.

«Classic»

Neural

Networks

What is essential (and the basic problem I always find in organizations)

“We multiply techniques, methodologies, we develop a know-how which is intent on “competitive”

efficiency. But we don’t know “how to be” anymore. We hide behind concepts. Among these, the

concept of “communication”, for example, has been so generically extended and deprived of its

meaning, that most of the times it only leads to an illusory form of relationship. We forgot that we need

to look at what is essential, to be able to assume our human condition.” (Morineau 2000)

Relationship

Task

Forming AdjourningStorming Norming Performing

Basic trap examples

Tuckman - 1965

The sign of emotions

cc: -

Trap 4

Trap 5 - TIME

+

Verbal traps, or:

there is language and language

cc: -

Role and acknowledgement

What is a role

•Part , non the whole

•Protects from emotion

•Inhibit reciprocal acknowledgement

Missed acknowledgement is painful (emotion)

Conflicts always have a part of missing

acknowledgement

Acknowledgements and compliments

Compliment

•Talks about the speaker

Acknowledgement

•Talks about the listener

Emotion and acknowledgement

Status

•Reward

Socialization

•Respect

Relationship•Acknowledgement

Cfr. J.R. Harris – No two alike

Emotion and acknowledgement

Hebbian Behavior

“neurons that fire together wire together”

D. Hebb, 1949

What emotions/feelings do you need in

teams?

AnxietyAnger

Sadness

Joy

RegretGuilt

VulnerabilityGratitude

Love

FearShame

All those team members feel

WHAT WOULD HAPPEN

if just one little group of people

decided to adopt a method

which favors a selective,

voluntary, visible and

conscious elaboration of

emotional information?

davidpapini

@dpapini

papinidavid@gmail.com

http://davidpapini.it

THANK YOU

Software for Your Head: Core

Protocols for Creating and

Maintaining Shared Vision

Jim & Michele MCarthy

Bibliography

“Software for your head” (ISBN 0-201-60456-6), Jim & Michele McCarthy,

Addison Wesley, 2001

Tuckman, Bruce (1965). "Developmental sequence in small

groups". Psychological Bulletin 63 (6): 384–

99. doi:10.1037/h0022100. PMID 14314073. Retrieved 2008-11-10.

"Reprinted with permission in Group Facilitation, Spring 2001“

Janis, Irving L. (1982). Groupthink: psychological studies of policy

decisions and fiascoes. Boston: Houghton Mifflin. ISBN 0-395-31704-5.

Bibliography

Hamme, C. (2003). Group emotional intelligence: The research and development of an assessment

instrument. Dissertation, Rutgers, New Brunswick, NJ.

Koman, E., Wolff, S. B., & Howard, A. (2008). The Cascading Impact of Culture: Group Emotional

Competence (GEC) as a Cultural Resource. In R. Emmerling, V. Shanwal, & M. Mandal

(eds.), Emotional Intelligence: Theoretical and Cultural Perspectives. San Francisco: Nova Science

Publishers.

Koman, E. S., & Wolff, S. B. (2008). Emotional intelligence competencies in the team and team

leader: A multi-level examination of the impact of emotional intelligence on team performance.

Journal of Management Development, 27(1), 55-75.

Stubbs, C. E. (2005). Emotional intelligence competencies in the team and team leader: A multi-

level examination of the impact of emotional intelligence on group performance. Dissertation, Case

Western Reserve University, Cleveland, OH.

Wolff, S. B., Druskat, V. U., Koman, E. S. & Messer, T. E., (2006). The link between group

emotional comeptence and group effectiveness. In V. U. Druskat, F. Sala, & G. Mount

(Eds.),Linking emotional intelligence and performance at work: Current research evidence with

individuals and groups. Mahway, NJ: LEA.

Weinberg G. An Introduction to General Systems Thinking. Silver Anniversary Edition (2001). ISBN

0-932633-49-8