Cross Cultural Business Etiquette
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Transcript of Cross Cultural Business Etiquette
Business EtiquetteAround the World
Group Members
Aakash Jain
Abhinav Singh Rawat
Anurag Krishnam
Arijit Mukherjee
Ayush Tyagi
Jigyasa Das
Vishal Tomar
What is Etiquette?
Ethical and socially acceptable behavior regarding professional practice or
action among the members of a profession in their dealings with each other.
DEFINITION 2
Expected behaviors and expectations for individual actions within society, group, or class.
DEFINITION 1
But, etiquette isn’t recognized as one
uniform set of standards around the globe…
In GERMANY, this sign means
Number 1
In JAPAN, this sign means
Money
In CHINA, this sign means
Number 6
In MEDITERRANEAN, this sign means
Your Wife is Cheating on You
In PHILIPPINES, this sign means
Beckoning Dog
What is Business Etiquette?
The set of written and unwritten rules of
conduct that make social interactions run more smoothly.
DEFINITION 2
Treating coworkers and employer with
respect and courtesy in a way that creates a pleasant work environment for everyone.
DEFINITION 1
Importance of Business Etiquette
Strong Relationship
Sign of Professionalism
Business Expanding Globally
Prevents Misunderstandings
Meeting & Greeting
Business with Germany
Business with Japan
How to Greet &Introduce?
Kiss, Bow, or Shake Hands?
In Germany, always shake hands, firmly but briefly.
In Japan you may greet with a hand shake, but the bow is the traditional Japanese greeting.
In Italy, Mexico, Latin America and in Spain, women may kiss on both cheeks after knowing you awhile.
Never use first names and don’t suggest to be called by yours.
When Address..
In Germany, always use professional titles after Mr. or Mrs.
In Mexico, use “Ingeniero” followed by last name to address a male engineer.
In Japan, present your card with both hands. When you
receive a business card spend several seconds studying it and do not write on it or put in your pocket in the presence of the giver.
Business Cards…
Never use your left hand when giving your business card in many parts of the Middle East.
Print your business card in English on one side, and in the language of your host on the other.
(In Mexico)
First names are reserved for family and closer acquaintances.
Professional titles are a very important part of Mexican
business protocol. Always use a title when addressing someone.
Use professional title followed by a surname, e.g. "IngenieroFernandez“, “Doctora Gonzalez”.
(In Japan)
Even if you are on a first name basis with a Japanese colleague, it
may be appropriate to use his or her last name in the presence of colleagues, to avoid causing any embarrassment.
Use courtesy titles such as "Mr.", "Ms.", or the suffix “san", in addition to last names.
CCDE involves..
Eating
Body language
Seating
Conversation
Food
Home/Restaurant
Dining Etiquettein..
G E R M A N Y
It is good etiquette to remain standing until shown where to sit.
Try and cut food with the fork as it compliments the cook by showing it is tender.
Do not begin eating until the host signals to do so.
Everything should be eaten on the plate.
Indicate you have finished by lying the fork and knife parallel across the right hand side of the plate.
T U R K E Y
Meals are a social affair. Conversations are animated and loud.
It is good etiquette to insist the most senior is served firstinstead of you.
The head of the family or honored guest is served first.
Asking for more food is a compliment.
If taken to a restaurant, Turkish dining etiquette has strict rules
that the one who extended the invitation must pay.
M I D D L E E A S T
Guests are honored with prime choice of meats - head, eyes, etc.
Eaten with right hand only.
Do not be afraid of making a mess.
If you are finished, leave food on your plate otherwise it will be filled immediately.
How to Dress for Success in Business?
When Unsure, Opt for Business Dress Rather than Casual Apparel
Always Adhere to the Dress Code Established by the Office
Maintain a Clean, Well-Groomed Appearance
A Professional Approach to Casual Fridays
A Work Wardrobe Doesn't Have to be Expensive
(1)
(2)
(3)
(4)
(5)
Business Dressing across the globe..
U K
Men's shirts should not have pockets; if they do, the pockets should
always be kept empty.
Men should wear solid or patterned ties, while avoiding striped ties.
Men should wear laced shoes, not loafers.
Businesswomen are not limited to colors and styles though it is still
important to maintain a conservative image.
C H I N A
Women should avoid high heels and short sleeved blouses.
Subtle, neutral colors should be worn by both men and women.
Revealing clothing for women is considered offensive to Chinese businessmen
F R A N C E
Avoid bright colors.
Women should also avoid any glitzy or overpowering objects, such as flashy jewelry.
French businessmen do not loosen their ties or take off their jackets in the office.
Invest in well-tailored clothing
I T A L Y
Quality accessories such as shoes and leather goods will make a good impression with the Italians.
Slacks are generally not worn by either sex.
Fashions and fashion design are trademarks of Italy. Therefore, in the
business world, good clothes are a signature of success.
J A P A N
Shoes should be easy to remove, as you will do so often. Slip-ons are the best choice
Women should not choose pants over any other attire in a business situation. Japanese men tend to find it offensive.
Women should only wear low-heeled shoes to avoid towering over men.
A kimono should be wrapped left over right to do otherwise symbolizes death.
Gifts Etiquette in Global
Corporate Culture..
Countries like Malaysia and Paraguay, concerned with corruption, frown upon any gift that could be construed
as a bribe.
In Singapore, government employees are not allowed to accept gifts, and the United States limits the
acceptable dollar value to $25.
However, in some countries like Japan, Indonesia and the
Philippines, exchanging gifts is strongly rooted in tradition.
It’s very important in Asia and the Middle East to only
use your right hand, or both hands, to offer or accept
a gift. In Japan and Hong Kong, use both hands.
In Singapore a recipient may “graciously refuse three
times” before accepting your gift. But in Chile, gifts are
accepted and opened immediately. And in Indonesia,
small gifts are given on a frequent basis.
People in Brazil, England, Panama, and Peru enjoy being
invited as guests for a meal, and the Greeks look
forward to an evening filled with dining.
They expect gifts..
Europe – Czech Republic, Poland, Russia, Ukraine
Latin American – Bolivia, Columbia, Costa Rica
Pacific Rim – China, Hong Kong, Indonesia, Japan, Korea, Taiwan, Malaysia,
Philippines and Thailand
They don’t expect gifts..
Africa, Australia, United States
Europe - England, France, Hungary, Italy
Latin America - Uruguay
Scandinavia – Denmark
Middle East – Pakistan, Saudi Arabia
They don’t expect gifts..not the first time anyways
Europe – Portugal, Spain
Latin American – Brazil, Chile, Guatemala,
Nicaragua, Panama, Peru, Venezuela
Pacific Rim – Malaysia, Singapore
Scandinavia – Finland, Norway
Sharp Objects Locally Produced Product
Desk and office accessories
Cigarette lighter
Electronic Gadgets and Office Accessories
Liquor
Chocolates
Flowers
Thank you