Contents · Toolbar Add-in for PowerPoint 73 ... Is it possible to deploy MimioStudio software...

2 Updated March 2017

Contents Introduction 6 Intended Audience 6 Documentation Feedback 6 Obtaining Technical Assistance 6 Chapter 1. MimioTeach 7 Calibration Issues 7 Stylus Issues 10 Mounting MimioTeach to a Whiteboard 12 Pairing MimioTeach 12 Chapter 2. MimioProjector 240, 240i 15 MimioProjector Installation 15 Replacing the Bulb in the MimioProjector 15 Replacing the Filter in the MimioProjector 16 Setting Up the MimioProjector 16 Making a Non-Interactive MimioProjector Interactive 16 Projection Issues 17 Interactivity Issues 19 Chapter 3. MimioProjector 280, 280i, 280T 22 Projection Issues 22 Interactivity Issues 24 Chapter 4. Dallas WX35nxt 27 Lighting Issues 27 Projection Issues 27 Chapter 5. P8 WX31nxt 29 Lighting Issues 29 Projection Issues 29 Interactivity Issues 30 Chapter 6. P10 WX35nxt 33 Lighting Issues 33 Projection Issues 33 Interactivity Issues 34 Chapter 7. P12 Projector (non-interactive model) 37 Lighting Issues 37 Projection Issues 37


Chapter 8. P12 Projector (pen interactive model) 40 Lighting Issues 40 Projection Issues 40 Interactivity Issues 42 Chapter 9. P12 Projector (laser/touch interactive model) 44 Lighting Issues 44 Projection Issues 44 Interactivity Issues 46 Chapter 10. ProColor 550h, 650h, and 700h Interactive Flat Panel Displays 48 Imaging Issues 48 Interactivity Issues 51 Sound Issues 53 Installation Issues 54 Hotkey Issues 55 Chapter 11. MimioCapture 57 Problems Charging the Tray 57 Problems with Docked Pens 58 Mounting MimioCapture to a Non-Magnetic Whiteboard 59 Amber LEDs on Stylus and Pens/Eraser 60 Chapter 12. MimioView & MimioView HD 61 MimioView Issues 61

Securing the MimioView to a Surface 63 MimioView HD 65 Imaging Issues 65 Finding the Serial Number 66

Securing the MimioView HD to a Surface 67

Chapter 13. MimioVote 69 Station Issues 69 Handset Issues 70 Pairing MimioVote 72 Toolbar Add-in for PowerPoint 73 Chapter 14. The NEW MimioPad 76 Pairing the MimioPad and USB Wireless Receiver 76 Making MimioPad a Teacher or Student Pad 77 Chapter 15. MimioPad (1st Generation) 79 MimioPad Issues 79 Pairing the MimioPad and USB Wireless Receiver 80 Flashing Blue Light 81 Pop-Up Messages 82


Chapter 16. MimioMobile 85 Networking MimioMobile with MimioStudio 85 Making an iPad a Teacher or Student Pad 86

Chapter 17. MimioBoard 87 MimioBoard Installation 87 Replacing the MimioTeach on the MimioBoard 87

Chapter 18. Mimio Interactive Xi 89 Calibration Issues 89 Pairing Mimio Xi Wireless Components 89 Environmental Interference 91

Chapter 19. MimioStudio 93 MimioStudio Issues 93 Installation Issues – Windows 93 Installation Issues – Mac 96 Unknown Publisher Security Warning 97 Playing Multimedia Files 97 Adobe Flash Player 98 MimioStudio Recorder 98 MimioStudio ActivityWizard 99 Importing a Student List into MimioStudio Gradebook 101 Importing Word, PowerPoint, or PDF Documents 102 Display of an Imported PDF 104

Chapter 20. Frequently Asked Questions 105 Where can I find the latest version of MimioStudio software? 105 How do I export and import my MimioStudio Gallery? 105 Why should I export my Gallery? 106 How can I create my own activities using ActivityWizard? 106 Does MimioStudio software work on virtual desktops? 106 Can I import SMART and Promethean files? 107 What languages does MimioStudio software support? 107 How can I switch languages? 107 How can I use multiple MimioVote stations? 107 What is the maximum number of MimioVote handsets you can use in a classroom? 108 How can I export MimioStudio Gradebook to my school’s grade book system? 108 Is it possible to receive MimioStudio software updates automatically? 109 Does the MimioStudio handwriting recognition feature work in all languages? What about the text recognition feature? 109 How can I activate MimioStudio software? What if I lost my product key? 110 Does the MimioView camera work with Skype? 110


Is it possible to deploy MimioStudio software across a network to multiple machines? 111 How do I get the MimioMobile App? 112

How many iPad devices can I use as a MimioVote

handset? 112

How many devices (windows) can be used to

"collaborate"? 112

Does the MimioMobile app connect via the MimioHub

USB wireless receiver? 113

What are the Gestures in MimioStudio 10 software or later? 114


Introduction

Intended Audience

This guide is intended for anyone who owns, works with, or is responsible for maintaining a Boxlight or Mimio hardware product and/or MimioStudio™ classroom software. You will find helpful hints and solutions for troubleshooting problems that may arise. Also included, in Chapter 20, are the questions most frequently encountered by Boxlight Customer Care.

Documentation Feedback

We hope you will find this guide helpful and we welcome your feedback. We especially want to know if you find any information unclear, or if you feel that your particular issue is not addressed. Please send your comments and questions to [email protected].

Obtaining Technical Assistance

If you are unable to resolve an issue with the help of this guide, you may obtain technical assistance by emailing us at [email protected].

mailto:[email protected]



Chapter 1. MimioTeach

Calibration Issues

Problem: The MimioTeach™ bar isn’t calibrating properly.

Symptoms: Missing calibration points. Strikes or missing lines in software.

Recommended Action(s): There are a number of possible causes for this problem. Try the recommended actions in the sequence given, until the problem is resolved.

1. Try This First:Please charge the stylus for at least 8 hours, then try using it to see if you still have the same issue. Make sure that you do not block the line of sight between the bar and the stylus, and be careful to hold the stylus behind the silver band without touching the buttons (see photo).

2. If the Problem Is Still Not Resolved:Make sure you have the latest version of MimioStudio software. You can download the latest version of MimioStudio software from the following link:

www.mimio.com/software

Once you have updated the software, plug the MimioTeach bar into the computer with the USB cable so that the software update is also applied to the bar. While

http://www.mimio.com/software


the update is loading, you will see a blinking green power light on the bar. Once the update is complete, the power light will go back to solid green. Next, confirm the firmware on your MimioTeach device by opening MimioStudio software and going to Tools Settings Classroom Devices. Click on “MimioTeach” and you should see some information on the screen such as 1.6.2D and 1.8.4D. Please confirm this. Then try the MimioTeach device again and see if it works.

3. If the Problem Is Still Not Resolved: If you are still seeing the same issue, use a push-pin to remove the plastic covers over the two microphones on your MimioTeach bar completely, making sure the microphones themselves are not touched. Insert the push-pin in into each microphone cover and pull up, but don’t let the push-pin touch the microphone.

Then try the MimioTeach device again.

4. If the Problem Is Still Not Resolved: If the problem is still seen with both microphone covers off, try using another MimioTeach stylus pen, if one is available. If a different stylus pen works, the original stylus pen may no longer be functional. Please contact [email protected] to check warranty status and understand your replacement options.

5. If the Problem Is Still Not Resolved: If a different stylus pen does not resolve the problem, you may have a bad international power supply. Older MimioTeach systems that shipped internationally had international power supplies (serial#0910C), which were found

Microphone



to be improperly shielded, causing noise. Check to see whether you have the defective power supply (see photos). Bad International Power Supply

Good Power Supply

The new MimioTeach systems incorporate additional shielding to make them more immune to noisy power. A shielded bar will have a sticker with a letter, for example “A” next to the serial number (see photo).


If you have a bad unit, contact [email protected] to receive a replacement power supply. 6. If the Problem Is Still Not Resolved: If you are still experiencing issues, try plugging in your MimioTeach device in each of the ways below, one at a time. Check each plug-in method to see if that resolves the issue.

a. Plug the MimioTeach device via USB cable directly to the computer.

b. Plug the MimioTeach device into a wall socket, using the power supply, and run it wirelessly.

c. Run the MimioTeach device with batteries, and run it wirelessly.

7. If the Problem Is Still Not Resolved:

Please contact [email protected] and explain that you have tried all the above steps unsuccessfully. We can send you a MimioTeach diagnostic test for further evaluation.

Stylus Issues Problem: The MimioTeach stylus isn’t working. Symptoms: Missing calibration points. Strikes or missing lines in software. Recommended Action(s): There are a number of possible causes for this problem. Try the recommended actions in the sequence given, until the problem is resolved.

1. Try This First: If you have access to another MimioTeach stylus, see if that one works with your MimioTeach bar. Please charge your original stylus for at least 8 hours, then try using it to see if you still have the same issue. Make sure that you do not block the line of sight between the bar and the stylus, and be careful to hold the stylus behind the silver band without touching the buttons (see photo).




2. If the Problem Is Still Not Resolved:Make sure you have the latest version of MimioStudio software. You can download the latest version of MimioStudio software from the following link: www.mimio.com/software. Once you have updated the software, plug the MimioTeach bar into the computer with the USB cable, so that the software update is also applied to the bar. While the update is loading, you will see a blinking green power light on the bar. Once the update is complete, the power light will go back to solid green.

Next, confirm the firmware on your MimioTeach device by opening MimioStudio software and going to Tools Settings Classroom Devices. Click on “MimioTeach” and you should see some information on the screen such as 1.6.2D and 1.8.4D. Please confirm this. Then try the MimioTeach device again and see if it works.

3. If the Problem Is Still Not Resolved:If you are still seeing the same issue, use a push-pin to remove the plastic covers over the two microphones on your MimioTeach bar completely, making sure the microphones themselves are not touched. Insert the push-pin in into each microphone cover and pull up, but don’t let the push-pin touch the microphone. Then try the MimioTeach device again.

4. If the Problem Is Still Not Resolved:Please contact [email protected] to inquire about a replacement stylus (charges may apply).

Microphone




Mounting MimioTeach to a Whiteboard

Problem: The MimioTeach bar won’t stay mounted to the whiteboard.

Symptoms: The bar keeps sliding off the whiteboard.

Recommended Action: We recommend using the supplied mounting brackets for a permanent fix. If this is not an option, then clean the surface where the device is to be placed with isopropyl rubbing alcohol or Expo wipes. Wipe gently and let dry. Do not use household cleaners. Access this YouTube video to learn how to put the brackets on and mount the MimioTeach to your whiteboard: https://www.youtube.com/watch?v=D4mBaF62ABc

Pairing MimioTeach

Problem: The MimioTeach device is not paired with the computer.

Symptoms: The amber light is lit on the MimioTeach bar.

Recommended Action: 1. Make sure you have the latest version of MimioStudio software. You can

download the latest version of MimioStudio software from the followinglink: www.mimio.com/software. Once you have updated the software, plugthe MimioTeach bar into the computer with the USB cable so that thesoftware update is also applied to the bar. While the update is loading, youwill see a blinking green power light on the bar. Once the update iscomplete, the power light will go back to solid green.

2. Next, verify that the wireless USB receiver is connected to your PC’s USBport. Open MimioStudio Notebook Tools Settings ClassroomDevices. The MimioHub™ wireless receiver should show as “Connected”under Status.

3. Press and hold the power LED button on the MimioTeach bar until itbegins to blink (approximately 20 seconds).

https://www.youtube.com/watch?v=D4mBaF62ABc



MimioTeach Power LED Button


4. Open MimioStudio Notebook and select Tools Settings Classroom

Devices. The MimioTeach device should show as “Available” under the

Status column.

5. Select “MimioTeach” from the list and then select the Connect button. The

MimioTeach status should change to “Connected.”


Chapter 2. MimioProjector 240, 240i

MimioProjector Installation

Problem: How do I install the MimioProjector™ interactive projector?

Recommended Action: For information about installing the mount for the MimioProjector interactive projector, view the following PDF on our website:

https://mimio.boxlight.com/wp-content/uploads/2016/09/MimioProjector_MountingGuide.pdf

Replacing the Bulb in the MimioProjector

Problem: How to change the bulb in the MimioProjector device?

Recommended Action: For information about changing the MimioProjector bulb, see page 39 in the user guide on our website:

http://www.mimio.com/~/media/Files/Downloads/Support/Documentation/MimioProjector/UserGuides/MimioProjector_UG_en.ashx

Replacing the Filter in the MimioProjector






Problem: How to change the filter in the MimioProjector device?

Recommended Action: For information about changing the MimioProjector filter, view the PDF on our website:

https://mimio.boxlight.com/wp-content/uploads/2017/03/MimioProjector-Cleaning-Dust-Filers.pdf

Setting Up the MimioProjector

Problem: How to set up the MimioProjector interactive projector?

Recommended Action: For information about the MimioProjector setup, view the PDF on our website:


Making a Non-Interactive MimioProjector Interactive

Problem: How do I make a non-interactive MimioProjector device an interactive

unit?

Recommended Action:

You need to purchase the separate IR Module and install it per the picture below:






If you receive this message, see the list below for potential issues:

• In the projector menu under Interactive, you need to select the IR Camera

mode.

• If the option to select IR camera is grayed out, check to see that the IR

module is installed correctly. Make sure the pins are lined up and inserted

into the connector properly.

• If this is selected, check to see whether you have a USB cable connecting

the projector to your PC.

Projection Issues Problem: Projector won’t show an image.


Symptoms: When AV cords are connected to the computer from the projector, the unit is not projecting any image. Only the Boxlight Mimio splash screen appears when the cords are connected.

Recommended Action(s):

1. Try This First:

Confirm that the AV cord is connected to the projector and the computer—an HDMI or VGA cord will be needed for connection. If you see the Mimiosplash screen when you power on the MimioProjector device, make surethat either an HDMI cable or a VGA cable is connected to the unit from thecomputer and that you have the correct corresponding source selectedusing the MimioProjector remote.


Swap the current cord for a different, known working one to see if it’s justa defective cord. Also, you’ll want to confirm that the cord isn’t beingextended, and connecting directly from the projector to the computer usinga standard 15 ft. HDMI/VGA cord. If the direct connection works, the issueis with the extenders and they’ll need to be swapped out or bypassed.


Try connecting the AV cords to a different, known working computer (onethat currently works with another MimioProjector 240) to see if a differentcomputer allows for the image to be seen. If another computer works, thenthe issue would be with the original computer being connected. Mostlikely, it’s a graphics card issue and can often be resolved by updating thevideo/graphics card.


If the issue persists after checking everything mentioned above, then theissue will most likely be internal with the projector and the unit will need tobe sent in for repairs. Confirm the projector is still within the 2-yearwarranty, and if so, proceed with the RMA to your assigned repair center.

Problem: The projector shows no image when powered on, or the image is very faint.

Symptoms: Power light is on, but no image is seen, or it is very faint and hard to see. The power light is on and the lamp light is on.


1. Try This First:

Confirm that the brightness hasn’t been turned down in the projectormenu.


Borrow a lamp from a known working projector and swap it out with theone in the current projector. If the borrowed lamp works and allows for theimage to be projected as expected, then the customer will need a newlamp. As long as the lamp is in warranty (90 days from purchase), you can


replace it for the customer. If it is out of warranty, you can provide them with pricing for a new one.


It’s possible there’s an internal issue with the lamp ballast and the projector will need to be repaired. Please take the steps to submit a projector warranty claim if the projector is within the warranty timeframe. If the projector is out of warranty, the customer will have to pay for the repairs.

Problem: The projector overheats and powers down. Symptoms: Error message about overheating appears, the temp light is on or flashing, or projector powers down and temp light comes on. Recommend Action(s):

1. Try This First:

Confirm that the filters have been recently cleaned—we recommend at least every other month. If they are not clean, please clean them out using a shop vac (or something of the like).


Go through a full power cycle, making sure to disconnect and unplug the projector for at least an hour.


Most likely, there’s an internal issue with the projector and it will need to be repaired. Confirm the warranty with the customer, and if it’s in warranty, proceed with the projector RMA process. If it’s out of warranty, the customer will need to pay for the repairs.

Interactivity Issues Problem: The projector is connected and displaying an image, but it will not interact. Symptoms: Computer displays error message that “USB not recognized,” calibration won’t come up, projector doesn’t show under Classroom Devices as “Connected,” and/or calibration screen appears, but the pen’s input is not seen. Recommended Action(s):

1. Try This First:

Confirm that the IR module is clicked into place securely on the projector, with all the pins touching. Once this has been checked, you’ll want to confirm that the IR module is turned on within the projector’s menu under the Interactive option. If it reads as off, use the buttons on the remote to turn it on. If it stays grayed out, please try swapping for a different, known working IR module. If another IR module allows for the Interactive to be


turned on, then you’ll want to replace the IR module for the customer, as long as the projector is still within the 2-year warranty.


Check the connections for the USB cord. Is it going directly from the projector to the computer? If not, and there are extenders in place, please try bypassing the extenders and connecting directly to see if that allows for the USB cord to be recognized for the projector to connect. If bypassing the extender allows for the connection to be seen and the interactive to work, most likely there’s an issue with the extenders. We recommend CAT 5E or CAT 6 extenders—daisy chaining multiple USB cords together will cause the connection to fail. If the cords go into a wall adapter, confirm that all cords are snug in place and are the recommended ones by Boxlight Mimio.

Problem: There’s no interaction after calibration or touch point is off after successful calibration.

Symptoms: Projector shows as “Connected” under Classroom Devices and allows for the auto calibration to happen, but there’s no interaction after auto calibrating, or the calibration is still off.


1. Try This First:

Confirm that the projected image is within the borders of the whiteboard,and that it’s not extended beyond the borders.


Confirm that there’s nothing on or around the board that could be causinginterference. This includes—but is not limited to—magnets, papers,LED/Christmas-style lights, motion/security sensors, other IR devices,direct sunlight, direct overhead lights, marker trays, etc. Remove any ofthese items and try interacting again. If there’s a marker tray on thewhiteboard, you will need to make sure the projected image is at least 3inches above the top of the tray to avoid interference. If there’s sunlighthitting the board or overhead lights, pull the shades down, turn the lightsoff, and calibrate in the dark. See if this allows for you to interact aftercalibration.


Try adjusting the screen/display resolution of the computer connected tothe projector. The native resolution for the projector is 1280 x 800. Pleasestart here, then move up or down from there accordingly per your results.


Try changing the batteries in the pen. Also, you can try using a different,known working pen from another projector to see if that helps. If another,known working pen resolves the issue, confirm the warranty with thecustomer and if it’s in warranty, replace the pen for them. If it’s out ofwarranty, they can purchase a new one from you.



Swap out the IR module for a known working one to see if a different IR module allows for the interaction to work as expected. If another, known working IR module resolves the issue, confirm the warranty with the customer and if it’s in warranty, replace the IR module for them. If it’s out of warranty, they can purchase a new one from you.


Chapter 3. MimioProjector 280, 280i, 280T

Projection Issues

Problem: Projector won’t show an image.

Symptoms: When AV cords are connected to the computer from the projector, the unit is not projecting any image. Only the Boxlight Mimio splash screen appears when the cords are connected.


1. Try This First:

Confirm that the AV cord is connected to the projector and the computer—an HDMI or VGA cord will be needed for connection. If you see the Mimiosplash screen when you power on the unit, make sure that either an HDMIcable or a VGA cable is connected to the MimioProjector device from thecomputer and that you have the correct corresponding source selectedusing the MimioProjector remote.


Swap the current cord for a different, known working one to see if it’s justa defective cord. Also, you’ll want to confirm that the cord isn’t beingextended, and connecting directly from the projector to the computer usinga standard 15 ft. HDMI/VGA cord. If the direct connection works, the issueis with the extenders and they’ll need to be swapped out or bypassed.


Try connecting the AV cords to a different, known working computer (onethat currently works with another MimioProjector 280) to see if a differentcomputer allows for the image to be seen. If another computer works, thenthe issue would be with the original computer being connected. Mostlikely, it’s a graphics card issue and can often be resolved by updating thevideo/graphics card.


If the issue persists after checking everything mentioned above, then theissue will most likely be internal with the projector and the unit will need to


be sent in for repairs. Confirm the projector is still within the 2-year warranty, and if so, proceed with the RMA to your assigned repair center.

Problem: The projector shows no image when powered on, or the image is very faint. Symptoms: Power light is on but no image is seen, or it is very faint and hard to see. The power light is on and the lamp light is on. Recommended Action(s):

1. Try This First:

Confirm that the brightness hasn’t been turned down in the projector menu.


Borrow a lamp from a known working projector and swap it out with the one in the current projector. If the borrowed lamp works and allows for the image to be projected as expected, then the customer will need a new lamp. As long as the lamp is in warranty (90 days from purchase), you can replace it for the customer. If it is out of warranty, you can provide them with pricing for a new one.


It’s possible there’s an internal issue with the lamp ballast and the projector will need to be repaired. Please take the steps to submit a projector warranty claim if the projector is within the warranty timeframe. If the projector is out of warranty, the customer will have to pay for the repairs.

Problem: The projector overheats and powers down. Symptoms: Error message about overheating appears, the temp light is on or flashing, or projector powers down and temp light comes on. Recommend Action(s):

1. Try This First:

Confirm that the filters have been recently cleaned—we recommend at least every other month. If they are not clean, please clean them out using a shop vac (or something of the like).


Go through a full power cycle, making sure to disconnect and unplug the projector for at least an hour.


Most likely, there’s an internal issue with the projector and it will need to

be repaired. Confirm the warranty with the customer, and if it’s in warranty,

proceed with the projector RMA process. If it’s out of warranty, the

customer will need to pay for the repairs.


Interactivity Issues

Problem: The projector is connected and displaying an image, but it will not interact.

Symptoms: Computer displays error message that “USB not recognized,” calibration won’t come up, projector doesn’t show under Classroom Devices as “Connected,” and/or calibration screen appears, but the pen’s input is not seen.


1. Try This First:

Confirm that you have at least MimioStudio 11.4 (Mac) or 11.41

(Windows)—the first version of MimioStudio that allows for compatibility with the 280 projectors.

2. If the Problem Is Still Not Resolved:Confirm that the IR module is clicked into place securely on the projector, with all the pins touching. Once this has been checked, you’ll want to confirm that the IR module is turned on within the projector’s menu under the Interactive option. If it reads as off, use the buttons on the remote to turn it on. If it stays grayed out, please try swapping for a different, known working IR module. If another IR module allows for the Interactive to be turned on, then you’ll want to replace the IR module for the customer, as long as the projector is still within the 2-year warranty.

3. If the Problem Is Still Not Resolved:Check the connections for the USB cord. Is it going direct from the projector to the computer? If not, and there are extenders in place, please try bypassing the extenders and connecting directly to see if that allows for the USB cord to be recognized for the projector to connect. If bypassing the extender allows for the connection to be seen and the interactive to work, most likely there’s an issue with the extenders. We recommend CAT 5E or CAT 6 extenders—daisy chaining multiple USB cords together will cause the connection to fail. If the cords go into a wall adapter, confirm that all cords are snug in place and are the recommended ones by Boxlight Mimio.

Problem: There’s no interaction after auto calibration or touch point is off after successful auto calibration.

Symptoms: Projector shows as “Connected” under Classroom Devices and allows for the calibration to happen, but there’s no interaction after auto calibrating, or the calibration is still off.



1. Try This First:

Confirm that the projected image is within the borders of the whiteboard, and that it’s not extended beyond the borders.


Confirm that there’s nothing on or around the board that could be causing interference. This includes—but is not limited to—magnets, papers, LED/Christmas-style lights, motion/security sensors, other IR devices, direct sunlight, direct overhead lights, marker trays, imperfections in the board (dents, curves, bumps, indents, etc.), etc. Remove any of these items and try interacting again. If there’s a marker tray on the whiteboard, you will need to make sure the projected image is at least 3 inches above the top of the tray to avoid interference. If there’s sunlight hitting the board or overhead lights, pull the shades down and turn the lights off and calibrate in the dark—see if this allows for you to interact after calibration. If the board is not “laser flat” this will most likely be an issue, and you’ll need to adjust the board accordingly, or use a different board.


Try adjusting the screen/display resolution of the computer connected to the projector. The native resolution for the projector is 1280 x 800. Please start here and move up or down from there accordingly per your results.


Try changing the batteries in the pen. Also, you can try using a different, known working pen from another projector to see if that helps. If another, known working pen resolves the issue, confirm the warranty with the customer and if it’s in warranty, replace the pen for them. If it’s out of warranty, they can purchase a new one from you.


Swap out the IR module for a known working one to see if a different IR module allows for the interaction to work as expected. If another, known working IR module resolves the issue, confirm the warranty with the customer and if it’s in warranty, replace the IR module for them. If it’s out of warranty, they can purchase a new one from you.

Problem: Things are being clicked on without being at the board. Symptoms: Touch points activated without being up at the board. The cursor goes to top left corner and doesn’t move from there. Recommended Action(s):

1. Try This First:

Confirm that there’s nothing on or around the whiteboard that could be causing interference. This includes—but is not limited to—magnets, papers, LED/Christmas-style lights, motion/security sensors, other IR devices, direct sunlight, direct overhead lights, marker trays, imperfections in the board (dents, curves, bumps, indents, etc.), etc. Remove any of


these items and try interacting again. If there’s a marker tray on the whiteboard, you will need to make sure the projected image is at least 3 inches above the top of the tray to avoid interference. If there’s sunlight hitting the board or overhead lights, pull the shades down and turn the lights off and calibrate in the dark—see if this allows for you to interact after calibration. If the board is not “laser flat” this will most likely be an issue, and you’ll need to adjust the board accordingly, or use a different board.


Adjust the laser curtain, confirm that the points are up tight against the board and lined up with the bottom of the projected image.


Try swapping the IR module with a different, known working one to see if it’s just the IR module that’s the issue. If another IR module allows for the projector to act as expected, you will want to confirm the purchase date with the customer to determine if it’s still in warranty or not. If it’s in warranty, you can replace it for the customer. If it’s out of warranty, you’ll want to provide the customer with pricing for a new one.


Try swapping the laser curtain for a different, known working one to see if it’s the laser curtain that’s not working as expected. If another laser curtain allows for the projector to act as expected, you will want to confirm the purchase date with the customer to determine if it’s still in warranty or not. If it’s in warranty, you can replace it for the customer. If it’s out of warranty, you’ll want to provide the customer with pricing for a new one.


Chapter 4. Dallas WX35nxt The Dallas WX35nxt is an ultra-short throw projector with no interactive functions.

(Shown with optional IR camera and interactive pens)

Lighting Issues Problem: The unit will not light. Symptoms: Fans will turn on after pressing the power button, but there is no light and the unit shuts down. Recommended Action(s):

1. Try This First: Check the lamp of the projector to see if there are any physical problems with it. If it looks fine, reinsert and try again. If the lamp still will not light, try a known working lamp—either a spare or one from another projector. 2. If the Problem Is Still Not Resolved: If the problem persists, the unit will need to be serviced.

Projection Issues Problem: Projector won’t show an image. Symptoms: When AV cords are connected to the computer from the projector, the unit is not projecting any image. Only the Boxlight splash screen appears when the cords are connected. Recommended Action(s):

1. Try This First:


Confirm that the AV cord is connected to the projector and the computer—an HDMI or VGA cord will be needed for connection. If you see the Boxlight splash screen when you power on the projector, make sure that either an HDMI cable or a VGA cable is connected to the unit from the computer and that you have the correct corresponding source selected using the projector remote.


Swap the current cord for a different, known working one to see if it’s just a defective cord. Also, you’ll want to confirm that the cord isn’t being extended, and connecting directly from the projector to the computer using a standard 15 ft. HDMI/VGA cord. If the direct connection works, the issue is with the extenders and they’ll need to be swapped out or bypassed.


Try connecting the AV cords to a different, known working computer (one that currently works with another projector) to see if a different computer allows for the image to be seen. If another computer works, then the issue would be with the original computer being connected. Most likely, it’s a graphics card issue and can often be resolved by updating the video/graphics card.


If the issue persists after checking everything mentioned above, then the issue will most likely be internal with the projector and the unit will need to be sent in for repairs. Confirm the projector is still within the warranty, and if so, proceed with the RMA to your assigned repair center.


Chapter 5. P8 WX31nxt The P8 WX31nxt is interactive with the use or one or two LightPen interactive tools.

Lighting Issues Problem: Unit will not light. Symptoms: Fans turn on after pressing the power button, but there is no light and the unit shuts down. Recommended Action(s):

1. Try This First: Check the lamp of the projector to see if there are any physical problems with it. If it looks fine, reinsert and try again. If the lamp still will not light, try a known working lamp—either a spare or one from another projector. 2. If the Problem Is Still Not Resolved: If the problem persists, the unit will need to be serviced.


1. Try This First:









Interactivity Issues Problem: The projector is connected and displaying an image, but it will not interact. Symptoms: No (or erratic) interaction on the screen when using the LightPens. Recommended Action(s):

1. Try This First:

Confirm the camera module is properly seated on the projector and all pins are touching (none bent). Also, make sure the IR camera is turned on under the Interactive menu option in the projector’s menu. Ensure you have the most recent copy of the P8 SP driver loaded on the computer. You can see the icon for the driver, which looks like a chain link or infinity symbol, on the toolbar (at the bottom on a PC and at the top on a Mac).

a. If the link is red, then we do not have a working USB connection between the computer and the projector. Please check or swap all USB cables, extenders, etc. and try again. b. If the link is green, the system is communicating properly between the computer and the projector.



Click the P8 SP driver icon and select Calibration. Touch the targets on the screen with the tip of the LightPen. Follow the targets—there will be four of them in total. Once done, you should be good to go.


Should you have issues with the mouse moving on the screen without you interacting, you likely have a light source that the camera of the projector is picking up. The best way to resolve this is to turn off all lights, shade any windows near the screen, and try again. You may find the offending light source by trial and error.

Problem: The message “The LightPen program is not found” appears. Recommended Action(s):

1. Try This First:

Check the USB cable between the computer and the unit and ensure that they are seated correctly. Check the icon on the tool bar: “A” indicates no connection between the computer and the projector, while “B” indicates a good connection between the computer and the projector. “A” “B”

Problem: Can’t calibrate—the target appears on the screen, but won’t respond. Recommended Action(s):

1. Try This First:

Check that the pen is on by pushing the switch at the end of the pen. If on, the tip should glow red or orange when touched. Try new batteries if the tip is not glowing.


When using the pointer or LightPen, avoid writing in the shadow area (see figure below) and maintain a 25-degree angle against the projection screen. The pointer or LightPen is available for use only when the signal transmitted can be received by the sensors in the projector.

CMOS Sensor


The ambient lighting may be too bright to work properly. Please keep the projection screen and sensors from direct ambient lights, such as:


A. Direct sunlight to the projection screen.

B. Light sources existing near the sensors.

Turn off all light sources in the room and close the window blinds to try to reduce as much light as possible. This may require a bit of trial and error to locate the source of the external light.

Problem: Cursor is not in the same place on the screen as I am touching (calibration is off).


1. Try This First: Try to recalibrate and ensure that you are touching the center of the calibration target.

2. If the Problem Is Still Not Resolved: Check the computer resolution. Take the computer to 1280 x 800 (or a resolution close to that) and recalibrate. Then, you can experiment to get the highest possible resolution and still be calibrated properly.

3. If the Problem Is Still Not Resolved: Check the mounting position and installation to ensure that nothing has changed.

Problem: Cursor jumps around or is erratic.


1 Try This First: The ambient lighting may be too bright to work properly. Please keep the projection screen and sensors from ambient light interference, especially direct sunlight. See solution above.


Chapter 6. P10 WX35nxt The P10 WX35nxt is touch interactive and has a laser curtain module to provide the figure touch functions.

Lighting Issues Problem: Unit will not light. Symptoms: Fans turn on after pressing the power button, but there is no light and the unit shuts down.

1. Try This First:

Check the lamp of the projector to see if there are any physical problems

with it. If it looks fine, reinsert and try again. If the lamp still will not light, try

a known working lamp—either a spare or one from another projector.


If the problem persists, the unit will need to be serviced.


1. Try This First:

Confirm that the AV cord is connected to the projector and the computer—an HDMI or VGA cord will be needed for connection. If you see the Boxlight splash screen when you power on the projector, make sure that either an HDMI cable or a VGA cable is connected to the projector from


the computer and that you have the correct corresponding source selected using the projector remote.







Interactivity Issues Problem: Unit will project, but has no or intermittent interactivity. Symptoms: No (or erratic) interaction on the screen with the LightPens.

1. Try This First:

Confirm the camera module is properly seated on the projector and all pins are touching (none bent). Also, make sure the IR camera is turned on under the Interactive menu option in the projector’s menu. Ensure you have the most recent copy of the TouchDriver loaded on the computer. You can see the icon for the driver, which looks like a chain link or infinity symbol, on the toolbar (at the bottom on a PC and at the top on a Mac).

a. If the link is red, then we do not have a working USB connection

between the computer and the projector. Please check or swap all

USB cables, extenders, etc. and try again.

b. If the link is green, the system is communicating properly between

the computer and the projector.

Ensure the power cable is connected between the laser module and the projector. Verify the light on the front of the laser module. Below is a list of the lights and indicators:



Ensure the calibration of the laser module is preformed correctly and that there are no light sources near the screen that may interfere with the camera function (try turning off all light sources near the screen). For the laser module calibration, see the user guide for a detailed explanation.

Problem: The TouchDriver icon ( ) is red, not green ( ).

1. Try This First:

a. Check if interactive function is enabled via OSD selection

b. Unplug/re‐ plug in the USB cable and check again.

c. Switch to another USB port and check again.

d. Use the USB cable included with your projector and check again. If

a USB extension is needed, please contact your distributor.

e. Restart your computer and check again.



The USB port of your computer maybe not working. Please contact your

IT staff.

Problem: Cursor jumps/flashes on the screen or the touch function does

not respond well in certain areas of the screen.

1. Try This First:

a. Check if there is a strong light shown on the whiteboard. If yes,

turn off the light.

b. Check if there are any foreign objects on the whiteboard. If yes,

remove the object(s).

c. Press Ctrl+P to initiate “Installation mode” and perform Step 4

Manual Mask Setting to check if mask boundary is delineated

properly.

d. Press Ctrl+P to initiate “Installation mode” and perform Laser

Beam Adjustment to check if laser beam is hitting the whiteboard.

Please refer to Step 5 Laser Beam Adjustment for detailed

procedures.

Problem: Touch function is not accurate.

1. Try This First:

Check the display setting and make sure the zoom function is set to 100%

(default). Setting to anything different will affect the touch calibration.


Check the screen resolution and change to 1280x800 and recalibrate. If the

calibration is now working, you can experiment and recalibrate to find a higher

resolution.


Chapter 7. P12 Projector (non-interactive model)

Typical projector representative


1. Try This First:







1. Try This First:

Confirm that the AV cord is connected to the projector and the computer—an HDMI or VGA cord will be needed for connection. If you see the Boxlight splash screen when you power on the projector, make sure that


either an HDMI cable or a VGA cable is connected to the unit from the computer and that you have the correct corresponding source selected using the projector remote.







Problem: Unit will not focus. Symptoms: Image is fuzzy or not clear. Recommended Action(s):

1. Try This First:

The focus can be adjusted using the sliding lever on the side of the projector.

Problem: Image is not squared to the screen (top of image is wider or narrower than bottom).



1. Try This First:

Adjust the keystone from the remote or the projector menu to equalize the top and bottom image size. 2. If the Problem Is Still Not Resolved:

You may have to reposition the projector to enable the keystoning to be reduced. Usually this would involve raising or lowering the projector in relation to the screen.


Chapter 8. P12 Projector (pen interactive model)



1. Try This First:







1. Try This First:

Confirm that the AV cord is connected to the projector and the computer—an HDMI or VGA cord will be needed for connection. If you see the Boxlight splash screen when you power on the projector, make sure that either an HDMI cable or a VGA cable is connected to the unit from the


computer and that you have the correct corresponding source selected using the projector remote.







Problem: Unit will not focus. Symptoms: Image is fuzzy or not clear. Recommended Action(s):

1. Try This First:


Problem: Image is not squared to the screen (top of image is wider or narrower than bottom). Recommended Action(s):

1. Try This First:

Adjust the keystone from the remote or the projector menu to equalize the top and bottom image size.



You may have to reposition the projector to enable the keystoning that needs to be reduced. Usually this would involve raising or lowering the projector in relation to the screen.

Interactivity Issues Problem: Unit will display, but there are no interactive functions. Recommended Action(s):

1. Try This First:

Make sure the IR camera is turned on under the Interactive menu option in the projector’s menu. Ensure you have the most recent copy of the Optical Driver loaded on the computer. You can see the icon for the driver on the toolbar (at the bottom on a PC and at the top on a Mac). Below are the three options:

Touch Mode. Pen Mode. Disconnected.


If the icon is red, then check or replace the USB cable between the projector and the computer. This would include all extenders, connectors, extension cables, etc.


Remove the Optical Touch program and reinstall. 4. If the Problem Is Still Not Resolved:

Try to substitute another projector into the same cabling. If this proves to work, the issue is with the projector and the unit will need to be serviced.

Problem: Calibration is off or not accurate. Recommended Action(s):

1. Try This First:

Click the Optical Touch icon and recalibrate. If a new computer is being used with the projector or the projector has been moved in relation to the screen, the unit will need to be recalibrated.


Try to change the computer resolution to 1280x800 (or one close to this). Recalibrate. If this resolves the issue, you can experiment with different resolution settings to get the best image and the proper calibration.


On a Windows computer, open Control Panel > Appearance and Personalization, then select “Smaller – 100%(Default)” and click “Apply”. This zoom feature in Windows will cause problems with the calibration.


Problem: Unable to calibrate. The targets appear on the screen, but won’t respond. Recommended Action(s):

1. Try This First:

Check that the pen is on by pushing the switch at the end of the pen. If it’s on, the tip should glow red or orange when touched. If not, try using new batteries. 2. If the Problem Is Still Not Resolved:

When using the pointer or LightPen, please avoid writing in shadow area of you hand or arm—this will prevent the camera from seeing the IR tip of the pen. Maintain a 25-degree angle against the projection screen. The pointer or LightPen is available for use only when the signal transmitted by the device can be received by the IR camera in the projector.

Problem: Cursor jumps around the screen or is erratic. Recommended Action(s):

1. Try This First:

The ambient lighting may be too bright to work properly. Please keep

the projection screen and sensors from ambient light interference,

especially direct sunlight. Also, check for any other light sources near

the screen. If the IR camera of the projector can pick up the light

source, it may be a problem. The easiest way to check if lighting is the

source of the problem is to turn all lights in the room off and block off

all windows as best as possible to reduce the amount of light that may

be affecting the system.


Chapter 9. P12 Projector (laser/touch interactive model)



1. Try This First:






Projection Issues Problem: Projector won’t show an image Symptoms: When AV cords are connected to the computer from the projector, the unit is not projecting any image. Only the Boxlight splash screen appears when the cords are connected. Recommended Action(s):

1. Try This First:









Problem: Unit will not focus Symptoms: Image is fuzzy or not clear. Recommended Action(s):

1. Try This First:


Problem: Image is not squared to the screen (top of image is wider or narrower than bottom). Recommended Action(s):

1. Try This First:

Adjust the keystone from the remote or the projector menu to equalize the top and bottom image size.



You may have to reposition the projector to enable the keystoning that needs to be reduced. Usually this would involve raising or lowering the projector in relation to the screen.

Interactivity Issues Problem: Unit will display, but there are no interactive functions. Recommended Action(s):

1. Try This First:

Make sure the IR camera is turned on under the Interactive menu option in the projector’s menu. Ensure you have the most recent copy of the Optical Driver loaded on the computer. You can see the icon for the driver on the toolbar (at the bottom on a PC and at the top on a Mac). Below are the three options:

Touch Mode. Pen Mode. Disconnected.


If the icon is red, then check or replace the USB cable between the projector and the computer. This would include all extenders, connectors, extension cables, etc.


Remove the Optical Touch program and reinstall. 4. If the Problem Is Still Not Resolved:

Try to substitute another projector into the same cabling. If this proves to work, the issue is with the projector and the unit will need to be serviced.

Problem: Calibration is off or not accurate. Recommended Action(s):

1. Try This First:

Click the Optical Touch icon and recalibrate. If a new computer is being used with the projector or the projector has been moved in relation to the screen, the unit will need to be recalibrated.


Try to change the computer resolution to 1280x800 (or one close to this). Recalibrate. If this resolves the issue, you can experiment with different resolution settings to get the best image and the proper calibration.


On a Windows computer, open Control Panel > Appearance and Personalization, then select “Smaller – 100%(Default)” and click “Apply”. This zoom feature in Windows will cause problems with the calibration.

Problem: Cursor jumps around the screen or is erratic.



1. Try This First:

The ambient lighting may be too bright to work properly. Please keep the projection screen and sensors from ambient light interference, especially direct sunlight. Also, check for any other light sources near the screen. If the IR camera of the projector can pick up the light source, it may be a problem. The easiest way to check if lighting is the source of the problem is to turn all lights in the room off and block off all windows as best as possible to reduce the amount of light that may be affecting the system.


Check the alignment of the laser module per the user guide. Be sure to also check the flatness of the screen/board being used—the specs call for a maximum board difference of >3mm.


Check the board for a pen tray at the bottom of the screen—this may be causing a IR reflection that the camera in the projector is seeing. You may need to reduce the size of the image (by moving the projector closer to the screen) and perform the Touch Area Setting to remove the pen tray from being recognized. See Interactive User Guide for procedure.

Problem: Unit shows a green Optical Touch icon, but there is no interactivity.

Symptoms: There are no working touch functions, even though the auto calibration

works. Recommended Action(s):

1. Try This First: Check that the laser module is connected to the projector by the supplied cable—this provides power to the module. Check the light on the front of the laser model against the chart below:

Mode Blue LED

Red LED

Description

IR Laser mode Solid IR laser ON

Visible light mode

Solid Blinking Visible light ON (IR Laser OFF,

touch disabled)

Error Solid Error of LD module occurred.


Try another laser module. If the system now works, the laser module is defective and in need of a replacement. Please contact your provider.


Chapter 10. ProColor 550h, 650h, and 700h Interactive Flat Panel Displays This guide will cover the above listed interactive flat panel units only.

Imaging Issues Problem: No image appears when the unit it turned on. Symptoms: There is no picture displayed on the screen. Recommended Action(s):

1. Try This First:

Ensure that the unit is connected to AC power. Press the power button on the front of the unit or the remote and make sure the unit is in the correct input—you can do this using the source button on the remote.


Check the source equipment is working correctly and all video cables are connected correctly. Make sure the source equipment is not in standby or sleep mode.


If you are using long cable runs, please try with shorter, direct connections to see if the problem is resolved. If so, then you will have to troubleshoot the cable runs.

Issue: Image suddenly turns off. Symptoms: The image disappears with time.



1. Try This First:

Check the Power Save settings on the PC that the unit is connected to,

confirming that it’s not set to sleep. Make sure that the ports are also not

set to sleep.


Confirm that the outlet is providing power correctly to the display by

swapping out power cords with a known working display, or try using a

different outlet to plug the unit into.

Windows: 1. Press Start > Type Power Options > Click Change

Plan Settings

2. “Turn off the display:” ___ minutes “Put the computer to sleep:” ___

minutes

Mac: 1 Search Spotlight > Energy Saver


2 “Computer sleep:” ___ min “Display sleep:” ___ min

Problem: There is a bad image quality from the source signal. Symptoms: Fuzzy, snowy, static in the picture. Image not clear. Recommended Action(s):

1. Try This First:

Check that source equipment is operating correctly, for instance:

a. All video cables are installed correctly at both ends and not

damaged

(e.g. cable breaks or bend pins inside the connector).

b. Make sure the resolution of the input signal is set to the native

resolution of the ProColor display (1920x1080@60Hz).

Problem: There is a strange coloring of the image displayed. Symptoms: The image shows in strange green, purple, or rainbow tones.



1. Try This First:

Swap the AV cord connected with a known working cord to see if this

allows for the correct colors to show.

Problem: The image is not centered on the display.

Symptoms: Image is shifted on the display.


1. Try This First:

Power the panel down and turn back on. Remove and reconnect HDMI or

VGA cable.


Press Menu on the remote and select the Setup option. Select Reset. This

should reset the panel and straighten out the image.


Try a different resolution on the PC.

Interactivity Issues

Problem: No Touch Function:

Symptoms: There is no interactivity.


1. Try This First:

Make sure the USB cable is connected to the port on the panel labeled

USB for Touch. Make sure the other end is connected to the computer. If

running a Mac, ensure the Touch Driver is loaded and running. Most PC

computers running Windows 7 or higher will have the Touch Driver built in

to Windows, so a separate driver is not needed in most cases.


Reboot the computer and then reconnect the USB cable.


Make sure the unit does not have an internal computer (OPS) installed. If

you are using the internal computer (OPS), make sure that you do not

have another computer connected to the USB for Touch USB connection

on the panel. The panel can only have one USB device accessing the

touch functions at a time, regardless of the source selected.


Problem: Touch performance is poor.

Symptoms: Slow or erratic touch operation.


1 Try This First:

a. Make sure there are no unwanted objects in range of the touch

system (e.g. jacket sleeves).

b. Make sure there are no light sources (e.g. halogen lamps) shining

directly at the surface of the ProColor panel.

c. Place your finger or stylus in a 90-degree angle on the touch

surface.

d. Don’t hold the stylus too far towards the tip.

e. Make sure the inside of the bezel (where the touch sensors are

placed) is clean and free of items blocking the view of the sensors.

Problem: Touch functions are slow to respond.


1. Try This First:

Close all active windows on the PC.


Reboot the PC.

Problem: Touch function is not calibrated correctly.


1. Try This First (Windows 7 or above):

When using Windows 7 and above, hit the Windows key, type calibrate, then choose “Calibrate the screen for pen or touch input” or access this option from the Control Panel.

After you have chosen “Calibrate the screen for pen or touch input” from

the menu, choose “Calibrate” and continue with the process. This is the


Windows calibration—if it does not fix the issue, please contact Boxlight’s

tech support.

2. Try This First (Mac):

Open the TouchDriver app and run the calibration. This should improve

the touch functions and calibration.

Problem: Some touch functions do not work on my Mac.


1. Try This First:

Macs do not have native touch functions, so most of the Mac apps do not

have options of functions for the touch features. Therefore, actions like

using two fingers to zoom into a picture or image will not work on a Mac.

Sound Issues

Problem: There is no sound from my internal computer (OPS).

Symptom: No sound.


1. Try This First:

Make sure the panel volume is not muted or turned down. Check the PC

audio to ensure it is not turned down or muted. Check the program you

are running (Audio player, YouTube, etc.) to ensure that its volume is not

turned down or muted. Any of these can cause loss of audio.


2. If the Problem Is Still Not Resolved (with the OPS):

Open an audio player or YouTube and start something that should have

audio (YouTube music videos work very well). Press the Menu button on

the remote for the panel and select the setup option. Then, select the

Internal PC option. Select either OPS or OPS On. Try both options—one

should get the audio working.

Problem: There is no sound when using an external computer.


1. Try This First:

If using VGA with separate audio cable, make sure it is connected

correctly between the panel and the computer. Be sure to check that the

source of the panel is selected correctly.


Make sure the panel volume is not muted or turned down. Check the PC

audio to ensure it is not turned down or muted. Check the program you

are running (Audio player, YouTube, etc.) to ensure that its volume is not

turned down or muted. Any of these can cause loss of audio.

Problem: How do I adjust the volume of the panel without a remote

control?


1. Try This First:

The only way to adjust the panel volume is with the remote. If the remote

is not working, try changing the battery.


If the remote still does not work, it will need to be replaced.

Installation Issues

Problem: How to install the internal computer (OPS).



1. Try This First:

Make sure your ProColor panel is unplugged and free from power. (Early

versions using an OPS may require an external power adapter for OPS

use, which would have been included with your purchase.) On the left side

of your panel, you will find an OPS slot—out of the box, a plate is covering

the slot and held in by 2 screws. Remove these screws and hold onto

them for later. With the ProColor display turned off, insert the OPS

computer—it will only fit into the harness one way. Do not push too hard; if

you do not feel the OPS fit snugly with slight pressure, remove it and try

the other orientation. Make sure to fasten tightly with the screws you

saved earlier. Now, insert the power cable(s) and power up your display

with the remote or red power button on the front of the panel.


If the OPS does not turn on, ensure that the internal PC function is set to

ON (analog audio) or OPS on (digital audio). You will need to ensure that

this setting is enabled to ON or OPS on for the panel to power the OPS

PC on and off.

The power button on the remote and the red power button on the panel

will now shut off the OPS PC and the display. Please allow time for the

computer to shut down after pressing the power button—this can

sometimes be delayed if automatic updates to windows are enabled.

Do not unplug the panel while the PC or the panel are on.

Hotkey Issues

Problem: Trouble programming the hotkeys on my pen tray.


1. Try This First:

To program the “Internet Explorer” hot key:

a. Hover over the IE icon on your desktop and right click. Next,

hover over IE and right click again, then choose properties.

b. Put your mouse cursor into the shortcut key section then press

Shift+E on a USB Keyboard (it will show as Crtl + Alt + E).

c. Press Apply.


To program the On Screen Keyboard hotkey:

a. Hit the windows key, then type On Screen.

b. Hover over the On Screen icon and right click.

c. Select Open file location.

d. This will bring up the file location; right click on the On

Screen Keyboard.

e. Click on the shortcut key section as pictured above.

f. Press Shift+K (it will show as Crtl + Alt + K).

g. Press Apply.

Note: There is no setup required for the right-click function.


Chapter 11. MimioCapture 2 & 3

Problems Charging the Tray

Problem: The MimioCapture™ tray is not charging.

Symptoms: Green LEDs are not showing on the MimioCapture eraser and pens.

Recommended Action(s): There are a couple of possible causes for this problem. Try the recommended actions in the sequence given, until the problem is resolved.

1. Try This First: It’s possible that the alignment is off between the MimioTeach bar, the Interconnect cable, and the MimioCapture tray. If the Interconnect cable is misaligned, there can be a loss of communication between the MimioTeach device and the MimioCapture tray. See the illustration below:


Ensure that the connection point between the Interconnect cable and the MimioTeach bar is straight and tight. Also ensure that the connection point between the Interconnect cable and the MimioCapture Tray is solid and flush. When the connection is correct, the bar will be directly in line with the Interconnect cable, and the tray will be perpendicular to the vertical line of the Interconnect cable. You will see a green LED indicator on the MimioCapture pens and eraser.

2. If the Problem Is Still Not Resolved: If the connection between the MimioTeach bar and the Interconnect cable is not firm, the MimioCapture pens and eraser will not charge in the MimioCapture tray. The three buttons on the MimioCapture tray could also fail. The probable cause is that the 3.5 mm male connector on the Interconnect cable is not fully connecting to the female receptacle on the MimioTeach bar. In this situation, even a slight movement of the bar or the tray causes the malfunction. See illustration below:

Misalignment

Proper

Alignment

MimioTeach


The Mimio parts are interchangeable and can be swapped out with known working parts. To see whether the MimioCapture tray is causing the problem, try using another one, if available. The same can be done for the Interconnect cable.

3. If the Problem Is Still Not Resolved:If no other trays or cables are available to you, or if you continue to experience issues, please contact [email protected] to receive a replacement MimioCapture tray or Interconnect cable.

Problems with Docked Pens

Problem: The MimioCapture pens show strikes or are engaged with the board when they are docked in the MimioCapture tray.

Symptoms: Strikes or lines are seen in the software, without writing on the board.

Recommended Action:

The new MimioCapture pens have a double seal in the cover cap. When you place the cap on the marker, you should hear two clicks. If you hear only one click, the cap is not completely tight, and the pen may remain on (buzzing) when placed in the tray. If one docked pen is on, it will cause any other pens being used with the system, including the MimioTeach stylus and eraser, to fail.

Only 1 click Two clicks

Interconnect

cable



To be sure that the cap is completely closed, use both hands to press inwards. See the illustration below.

Mounting MimioCapture to a Non-Magnetic Whiteboard

Problem: The MimioCapture tray won’t adhere to a non-magnetic whiteboard.

Symptoms: The MimioCapture tray slides off the board.


Recommended Action: You need to use the MimioCapture mounting brackets if your whiteboard is non-magnetic. For information about mounting the brackets, view the PDF on our website:

https://mimio.boxlight.com/wp-content/uploads/2017/03/MountingBracketGuide_Capture.pdf

Note: If your MimioCapture brackets do not match the ones shown in step 2 of the PDF, please contact [email protected] and we will send you a new bracket set, free of charge.

Amber LEDs on Stylus and Pens/Eraser

Problem: The amber LEDs are lit on the MimioTeach stylus and MimioCapture pens and eraser.

Symptoms: There is a loss of range when writing, and there are missing lines in the software.

Recommended Action: The amber LEDs indicate that the MimioTeach stylus or the MimioCapture pens and eraser need to be charged. Please note that when the MimioTeach bar is running on battery power, the stylus will not charge. Please plug the MimioTeach bar or the MimioCapture tray directly into the computer with the USB cable, or use the provided USB adapter to plug the bar or tray into the wall so that the units can charge.





Chapter 12. MimioView and MimioView HD

MimioView Issues

Problem: The MimioView™ document camera is not acquiring an image.

Symptoms: No image displays in MimioStudio software. You see a flashing

green LED on the MimioView camera.

Recommended Action(s): There are a number of possible causes for this problem. Try the recommended actions in the sequence given, until the problem is resolved.

1. Try This First:Make sure you have the latest version of MimioStudio software. You can download the latest version of MimioStudio software from the following link:


2. If the Problem Is Still Not Resolved:Check to see whether you have a white or a black cable. If it is white, does it have the USB symbol on both ends of the cable? If so, you may have a defective cable (see illustration that follows). Please contact [email protected] to receive a replacement cable.





If you see a flashing green LED on the MimioView camera, it is an indication that the camera is receiving power from the USB, but the MimioStudio software is not detecting the MimioView device. Once the MimioStudio software detects a MimioView device, the LED should turn to solid green, regardless of whether the MimioView window is open in MimioStudio software. It is possible that the MimioView application within MimioStudio software has crashed and needs to be “forced quit” from within the Windows Task Manager. To force quit the MimioView application, follow these steps:

a. Open the Windows Task Manager, go to the Processes tab, and sort the Image Name column alphabetically by clicking on the column header.

b. Look to see if there is an image name called "view.exe." If so, select the

"view.exe" image name and then hit the "End Process" button to kill this process.

c. After killing "view.exe," unplug the MimioView camera and then reconnect it to the PC via its USB cable.

Original white cable

that is defective New white

cable that

is good


4. If the Problem Is Still Not Resolved: Do you have the MimioView camera plugged into your computer through a USB hub? If so, try connecting it directly to your computer and see if that resolves the issue.

5. If the Problem Is Still Not Resolved: Try connecting the MimioView camera into another computer running MimioStudio software, if one is available, and see if that resolves the issue.


Find the date code on the bottom of the MimioView camera (in the picture below, 10 in the middle signifies the production year and the blacked-out 7 is the production month). A production year of 11 or later means it’s unlikely to be a MimioView hardware issue; it’s most likely a cable issue. Please contact [email protected] to inquire about a replacement cable.

7. If the Problem Is Still Not Resolved: If replacing the cable does not resolve the issue, please contact [email protected] to inquire about receiving a MimioView camera.

Securing the MimioView to a Surface

Problem: The MimioView document camera is unsteady.

Symptoms: The MimioView camera keeps tipping over. Recommended Action: To secure your MimioView camera, you will need 4 screws. Before installing your MimioView camera, please verify the following items:




1. The surface is flat, with no projections.

2. There is no space between the VESA screw holes and the lock

surface (the surface to which you are mounting the camera).

3. The 4 screw holes have the same hole locations as the MimioView

camera.


MimioView HD

Imaging Issues Problem: The MimioView HD document camera is not acquiring an image. Symptoms: No image displays in MimioStudio software, instead there is a message that says “Waiting for Camera.” You see a flashing green LED on the MimioView HD. Recommended Action(s): There are a few possible causes for this problem. Try the recommended actions in the sequence provided below until the issue is resolved.

1. Try This First:

The most important thing to check is that you have a version of MimioStudio on your computer that is compatible with the MimioView HD. The first version that provided compatibility with the MimioView HD was MimioStudio 11.4. At this time, we are on MimioStudio 11.53, which is


available on our website for free: www.mimio.com/software. Once you have the correct version of MimioStudio on your computer, you can connect the MimioView HD in and press the launch button (the square) on the View HD, which should now provide you with the image.


Swap the USB port that the MimioView HD is connected to. Swapping the

connected USB port can often allow for the drivers to reinstall and the unit

to work as expected.


Try using a different, known working USB cord with the unit to see if adifferent cord allows for the image to be seen. If another, known workingcord allows for the unit to work as expected and the product is withinwarranty, the customer should receive a replacement USB cord.


Try connecting a different, known working MimioView HD to this computerwith the same cord you already have. If the known working unit works withthis computer, then this would mean there’s an issue with the MimioViewand it would need to be replaced for the customer (if it’s still underwarranty).

Problem: No image shown when pressing the launch button.

Symptom: Pressing the launch button on the device doesn’t open the software up. The MimioView HD continues to flash a green light.


1. Try This First:

Manually launch the View software through the MimioStudio. The next

time you press the button, it should go back to opening the View

software as expected.

a. On a PC, use the search option from the Start Menu > all

Programs > MimioStudio > Tools > MimioStudio View or by

typing “View” into the Search within the Start Menu.

b. On a Mac, do a Spotlight search (command + Spacebar) for the

View.

Finding the Serial Number

Problem: Finding the MimioView HD serial number location.

Recommended Action(s): Below is a picture of the serial numbers for the MimioView HD. They are found on the bottom of the device. The shorter one that starts with a “D” is the manufacturer’s serial number. The longer one that’s hyphenated is the Boxlight-Mimio serial number. Please make sure you collect both from the customer in order to determine the warranty.



Securing the MimioView HD to a Surface Problem: The MimioView HD document camera is unsteady. Symptoms: The MimioView HD camera keeps tipping over. Recommended Action(s): To secure your MimioView HD camera, you will need 4 screws. Before installing your device, please verify the following items:

1. The surface is flat with no projections. 2. There is no space between the VESA screw holes and the lock surface to

which you are mounting the camera. 3. The 4 screw holes have the same hole locations as the MimioView HD.


Chapter 13. MimioVote

Station Issues Problem: The MimioVote™ charging station is not working properly.

Symptoms: The MimioVote handsets blink or do not display the correct slot numbers. Recommended Action: If all of the MimioVote handsets blink, do not illuminate, or do not display the correct slot numbers when placed in the MimioVote charging station, there may be a charge pin failure in the station.

Remove the handsets from the slots and gently move your fingers side to side across the pins. This action may dislodge any recessed charge pins from the stuck position. If you continue to experience issues, please contact [email protected] to inquire about a replacement MimioVote charging station (charges may apply).



Handset Issues Problem: A MimioVote handset blinks or does not display the correct slot number. Recommended Action: Try to isolate the defective handset by making sure that another MimioVote handset works correctly when placed in the same spot. If another handset works correctly on that same spot, check the battery on the defective handset. Unscrew the handset and see whether the battery has become loose. If the battery is in place and the handset still has a blinking back light, contact [email protected] to inquire about a Return Material Authorization (RMA) being issued. Problem: A MimioVote handset has a garbled display. Recommended Action:

Image 1 – Failed Handset

If a MimioVote handset has a garbled display (like the one shown in Image 1), the handset has failed. Contact [email protected] to inquire about a replacement handset that will be cross-shipped. Note: The failed handset must be returned.




Image 2 – Invalid ID

Problem: The handset displays an invalid ID. Recommended Action: If a handset displays EE with other characters present (as shown in Image 2), the handset’s ID has been assigned to a different handset. This is normal operation, which occurs as follows:

1. First, a handset is removed from a slot (for this example, slot # 07). Once removed from the slot, the handset displays # 07 and begins to communicate wirelessly with the MimioVote station.

2. Next, a different handset is placed in slot # 07, and then removed. The

second handset now displays # 07.

3. The first handset has now lost the ID 07, and the MimioVote station sends a wireless signal to it, indicating that its ID is no longer valid.

4. When this message is received, the first handset displays “EE,” with the

previous ID (07) displayed in the upper left corner. The horizontal line remains on the screen. If the handset is within wireless range of the station, the radio icon will also be displayed.

To reset the display on the first handset, place it in an available slot in the station. When you remove it, it should display a valid ID.

Image 3 – Ambiguous Error

Problem: The handset display shows an ambiguous error.


Recommended Action: If a MimioVote handset shows EE and no other characters (as shown in Image 3), one of two problems may have occurred. If the handset was removed from the station while in the middle of a firmware update, it would display “EE.” This is correct behavior. The handset will recover when it is placed in the station and allowed to update itself.

However, sometimes a handset loses the ability to successfully complete a firmware update. When this failure occurs, the handset will attempt to download firmware every time it is placed in the station. But it will continue to display “EE” when removed from the station, even though the firmware download has been allowed to complete. In this situation, the handset has failed. Contact [email protected] to inquire about a potential replacement handset that would be cross-shipped. Note: The failed handset must be returned.

Pairing MimioVote

Problem: The MimioVote assessment isn’t pairing with the computer.

Symptoms: The amber light is lit on the MimioVote device.

Recommended Action: First, verify that the latest version of MimioStudio software is installed. If it is not, you should update it. You can download the latest version of MimioStudio software from the following link: www.mimio.com/software. Once you have updated the software, verify that the MimioHub wireless receiver is connected to your PC's USB port. Press and hold the power LED button on the MimioVote charging station until it begins to blink (approximately 20 seconds). Open MimioStudio Notebook and select the Tools menu Settings Classroom Devices. The MimioVote device should now show as Available under the Status column. Select “MimioVote” from the list and then select the Connect button. The MimioVote status should change to Connected.




Toolbar Add-in for PowerPoint

Problem: The MimioVote toolbar add-in for PowerPoint is disabled.

Symptoms: The MimioVote toolbar is not displayed.


1. Try This First:Microsoft Office applications can disable add-ins that behave unexpectedly while they are being loaded. If an application does not load your add-in, the application may have hard-disabled or soft-disabled your add-in. If it has been soft-disabled, rebooting should solve the problem.

2. If the Problem Is Still Not Resolved:The add-in has probably been hard-disabled. Determine which version of PowerPoint you have before proceeding.

For PowerPoint 2010, please do the following:

1. Launch PowerPoint 2010.

2. Choose File Options Add-Ins.

3. In the Manage box, click COM Add-ins, and then click Go.

4. In the COM Add-ins windows, click Add.

5. Look in for "crs_powerpoint.dll" at C:\ProgramFiles\mimio\MimioStudio\system.

6. Select crs_powerpoint.dll and click OK.

7. Make sure “mimio Vote” is selected, then click OK.



1. Open PowerPoint 2007 and click the Microsoft Office Button.

2. Click the PowerPoint Options button.

3. In the categories pane, click Add-ins.

4. In the Manage box, click COM Add-ins, and then click Go.




8. Make sure “mimio Vote” is selected, and then click OK.


1. Open PowerPoint 2003.

2. On the Tools menu, click Customize.

3. Click on the Commands Tab.

4. Under the Categories heading, select Tools.


5. Under the Commands heading, scroll down until you see Com Add-Ins.

6. With the left mouse button, click and hold down on the Com Add-Ins icon.

7. While holding down on the left mouse button, drag the Com Add-Ins iconup to the toolbar in PowerPoint.

8. Double-click on the Com Add-Ins icon that appears in the PowerPointtoolbar.




12. Make sure “mimio Vote” is selected, and then click OK.


Chapter 14. The MimioPad (2nd Generation)

Pairing the MimioPad and USB Wireless Receiver Problem: The MimioPad™ tablet isn’t pairing with the USB wireless receiver.

Symptoms: The MimioPad tablet is not displaying the wireless signal.

Recommended Action: If your MimioPad tablet becomes unpaired from the USB wireless receiver for any reason (such as replacing your receiver), you can manually pair them up again.

1. Verify that MimioStudio 10 or above software is installed.

2. Verify that the wireless USB receiver is connected to your PC's USB port.

3. Press and hold the power LED button on the MimioPad tablet until it begins to blink (approximately 10 seconds).

4. Open MimioStudio Notebook.

5. Select the Tools menu, and then select Settings.


6. Select Classroom Devices. “MimioPad” should show as Available

under the Status column.

7. Select “MimioPad” from the list and then select the Connect button.

The MimioPad status should change to Connected.

Making MimioPad a Teacher or Student Pad

Problem: How do you make the MimioPad tablet a teacher or student pad?

Recommended Action:




4. Select Tablet Devices; you will see all available MimioPad devices.


5. Select any MimioPad device, then right-click and you will see the option to make that MimioPad device a student or teacher pad.


Chapter 15. MimioPad (1st Generation)

MimioPad Issues Problem: The MimioPad wireless tablet is defective.

Symptoms: The MimioPad tablet is not working.


1. Try This First: If you have another MimioPad tablet, stylus, and USB wireless receiver available to you, you can try to isolate the problem through the process of elimination. Switch the components one at a time.

• If the USB receiver seems to be at fault: Try reinserting the original one and see whether it now works. If it does not, contact [email protected] to inquire about a replacement wireless receiver (replacement hardware is not guaranteed).

• If the stylus seems to be at fault: Replacing the stylus battery should fix the problem. The stylus takes one AAA battery. If a new battery does not help, contact [email protected] to inquire about a replacement stylus.

• If the tablet seems to be at fault: Try re-pairing the MimioPad and the USB receiver.

2. If the Problem Is Still Not Resolved: If you continue to experience issues, please contact [email protected] to inquire about a replacement MimioPad tablet.





Pairing the MimioPad (1st Generation) and USB Wireless Receiver

Problem: The MimioPad tablet isn’t pairing with the USB wireless receiver.

Symptoms: The MimioPad tablet is not displaying the wireless signal.

Recommended Action: If your MimioPad tablet becomes unpaired from the USB wireless receiver for any reason (such as replacing your receiver), you can manually pair them up again.

The pairing process is as follows:

1. Power on the MimioPad tablet.

2. Plug the MimioPad USB wireless receiver into a USB port on yourcomputer.

3. Press and hold the red Learning button on the back of the MimioPadtablet for 5 seconds, or until the number section on the LCD on the frontof the tablet starts to flash. This initiates the pairing process.

4. While the number section on the LCD on the MimioPad tablet is flashing,quickly press and hold down the recessed Learning button on theMimioPad USB wireless receiver.

Note: The number section on the LCD on the MimioPad tablet must be flashing when the Learning button on the Mimio USB wireless receiver is pressed, or the pairing process will not be successful.

5. Once the USB wireless receiver and the MimioPad tablet are connected,the MimioPad LCD will show the number assigned to any additionalMimioPad tablet(s). The numbers on each MimioPad tablet will displayaccording to the order in which it is paired to the receiver.


Note: You can pair a maximum of 30 MimioPad tablets to the same USB wireless receiver.

Flashing Blue Light Problem: The MimioPad tablet has a flashing blue light.

Symptoms: There is a blinking blue LED on the MimioPad tablet.


1. Try This First: The MimioPad tablet should show a steady blue light when the battery is charging, and the light should go off once the battery is fully charged. A blue flashing light indicates that either the battery is not inserted correctly or it is not charging. This can occur when the battery pack is not seated correctly in the tablet. Remove the battery cover on the tablet and make sure the battery pack is seated properly. Once it is seated correctly, you should see a steady blue LED, and the battery icon should appear on the display.


2. If the Problem Is Still Not Resolved: The problem could be that the battery is defective. If it is properly seated and will not charge, please contact [email protected] to inquire about a replacement battery (charges may apply).

Pop-Up Messages Problem: There is writing hesitation/lag, and pop-up messages appear when using the MimioPad tablet on the Windows 7 operating system. Symptoms: There is hesitation/lag when writing on the MimioPad tablet, and the words "back," "forward," "drag up," and "drag down" appear. Recommended Action:

1. To clear those messages away, disable the Tablet PC Input Panel. To do so, click on the Start button and type in “Tablet PC Input Panel.” Click on “Tablet PC Input Panel” and the input panel will appear.



2. Next, click on Tools Options.

3. Click on the “Opening” tab. Under “Choose where to show the Input Panel icons and tab,” uncheck the first three options. Click on Apply and then on OK to close out the input panel.

4. With the MimioPad USB receiver plugged in, click on the Start button and type in “Flicks.” On the next screen, click on “Turn flicks on and off” and the “Pen and Touch” dialog box will appear.


5. Click on the “Flicks” tab and uncheck “Use flicks to perform common actions quickly and easily.” Then click Apply and OK to close the dialog box.


Chapter 16. MimioMobile

Networking MimioMobile with MimioStudio

Problem: There is an error message stating "connection problem - problem with

connection between MimioMobile and MimioStudio."

Recommended Action(s): The MimioMobile app for the iPad must be

connected using the school's Wi-Fi network. First, verify the following:

a. The computer must have MimioStudio 10 or above software installed and

must be on the same Wi-Fi network as the iPad.

b. The MimioMobile app must be activated using the license number issued

when it was purchased.

c. There should be no firewalls blocking access to the network.

d. Any VPN should be disabled.

Next, try the following:

1. Exit out of mimiosys.exe and force close the MimioMobile app. Then

reopen both.

2. Find another wireless network to connect both the iPad and the computer.


Making an iPad a Teacher or Student Pad

Problem: How do I make my iPad a teacher or a student pad?



2. Make sure you have downloaded the MimioMobile app from the

iTunes App Store onto the iPad.



5. Select Mobile; you will see a QR code.

6. Make sure the computer and the iPad are using the same wireless

network.

7. Scan this code with the iPad MimioMobile app to make the iPad a

teacher pad.

8. To make the iPad a student pad, select Take Attendance and select

a class under Tools Application. Then, scan this code with the

iPad MimioMobile app to make the iPad a student pad.


Chapter 17. MimioBoard

MimioBoard Installation

Problem: How do I install the MimioBoard interactive whiteboard?

Recommended Action: For information about installing the MimioBoard interactive whiteboard, see Chapter 2 of this PDF on our website:

https://mimio.boxlight.com/wp-content/uploads/2016/09/MimioBoard_UG_en.pdf.

Replacing the MimioTeach on the MimioBoard

Problem: How do I swap out the MimioTeach bar on the MimioBoard device?

Recommended Action:

If necessary, you can remove the integrated MimioTeach bar from the

MimioBoard device and replace it with a new MimioTeach bar.

You will need the MimioTeach replacement tools that came in the MimioBoard

package, and a screwdriver.

To remove the MimioTeach bar:

1. Remove the MimioBoard frame pieces from above and below the

MimioTeach bar.

2. Unplug the cable from the MimioTeach bar.

3. Using the included Allen wrench, do the following:

a. Remove the screw below the MimioTeach bar.

https://mimio.boxlight.com/wp-content/uploads/2016/09/MimioBoard_UG_en.pdf


b. Remove the screw above the MimioTeach bar.

4. Remove the MimioTeach bar from the MimioBoard device. Locate the

two metal plates on the back of the MimioTeach bar.

5. Remove the two screws that hold each of the metal plates in place.

6. Remove the metal plates from the MimioTeach bar.

To replace the MimioTeach bar:

1. Place the metal plates against the back of the MimioTeach bar. Make

sure that the recess on each plate is inserted into the recess on the

back of the MimioTeach bar.

2. Using a screwdriver and two screws per plate, attach the plates to the

MimioTeach bar.

3. Plug the MimioBoard cable into the MimioTeach bar.

4. Place the MimioTeach bar on the MimioBoard device.

5. Using the included Allen wrench, do the following:

a. Insert one screw in the hole above the MimioTeach bar.

b. Insert one screw in the hole below the MimioTeach bar.

6. Replace the MimioBoard frame pieces above and below the

MimioTeach bar.


Chapter 18. Mimio Interactive Xi

Calibration Issues

Problem: The Mimio Interactive Xi™ system isn’t calibrating properly.

Symptoms: Missing calibration points. Strikes or missing lines in software.


1. Try This First:The problem may be due to ultrasound interference from an environmental source. Please test for environmental interference, following the instructions later in this chapter.

2. If the Problem Is Still Not Resolved:Try replacing the battery in the stylus pen with a new battery.

3. If the Problem Is Still Not Resolved:If you have another Mimio interactive device available, try calibrating it to see whether the problem is specific to the malfunctioning Mimio Xi system. If the Mimio Xi system appears to be defective, please contact [email protected].

Pairing Mimio Xi Wireless Components

Problem: The Mimio Interactive Xi system isn’t pairing with the wireless components.

Symptoms: An amber light is lit on the Mimio Interactive Xi system.

Recommended Action: There are two generations of Mimio Xi wireless, each of which has a different form factor for the wireless USB receiver, also referred to as the “wireless dongle.” The first-generation Mimio Xi wireless used a small black box for a wireless receiver, which was connected to the computer with a short mini-B USB cable. The current Mimio Xi wireless has a wireless receiver with a Flash drive form factor (see photo).



NOTE: The wireless components from the first-generation Mimio Xi wireless are not compatible with the components from the second-generation Mimio Xi wireless.

• If you have the Flash drive form factor receiver (dongle)The dongle plugs into the computer's USB port. If the wireless USB receiver is receiving power, it should show a solid green LED light. NOTE: A solid green LED does not indicate a successful wireless pairing.

The wireless module connected to the Mimio Xi device has 2 LEDs at its base. The top LED, with the radio tower icon next to it, is the wireless link status indicator. If there is a wireless link with the receiver, the top LED will be solid green. If it is flashing or amber, there is no connection with the wireless receiver, and re-pairing may be necessary. The bottom LED, with the pen icon next to it, is the pen activity indicator. When a wireless link is established, this LED will flash green when in an idle state, and will turn solid green when a Mimio stylus is in use. This LED will not show an amber light.

To pair the wireless receiver with the wireless module, follow these steps:

1. Confirm that the Mimio wireless components being used together are thesame version (i.e., DMA-02-03 and DMA-02-03M work together, as doDMA-02-02 and DMA-02-02M). Also confirm that both components havethe same 2-digit version number. This information can be found on thelabel on both wireless components.

2. Unplug the wireless receiver from the computer’s USB port and plug it intoa different USB port.

3. On the wireless receiver/dongle, depress the small button with the tip of afingernail or pen tip, until the LED begins flashing (~ 4 seconds).

4. Within 30 seconds, depress the recessed button beneath the power LEDon the Mimio Xi device for 1 second, until you hear a beep.

Mimio Xi

Wireless Module

USB wireless

receiver (dongle)


5. The wireless link status LED on the Mimio Xi device will turn to solidgreen.

• If you have the small black box form factor receiver (dongle):To pair the wireless receiver with the wireless module, follow these steps:

1. There is no LED on the black box. Bend a paperclip wire open, stick it inthe small hole on the flat face of the box, and hold it there for 1 second.

2. Within 30 seconds, depress the recessed button beneath the power LEDon the Mimio Xi device and hold it for 1 second, until you hear a beep.

3. The wireless link status LED on the Mimio Xi device should turn to solidgreen.

Environmental Interference

Problem: There is environmental interference with the Mimio Interactive Xi device.

Symptoms: The Mimio Xi device is not calibrating properly.

Recommended Action: Perform an environmental analysis test for infrared and ultrasound interference in the room. Follow the steps below for your operating system.

For Windows:

1. From MimioStudio 10 software for Windows, select Tools Settings.

2. Click on the Ink Capture icon on the left, and select Settings.

3. Select Test for both infrared and ultrasound.

4. If either test fails, there may be interference. See Recommended Action,below.

For Mac:

1. From MimioStudio 10 software for Mac, select Notebook from the headerPreferences.

2. Click on the Ink Capture icon on the left, and select Settings.

3. Select Test for both infrared and ultrasound.


4. If either test fails, there may be interference. See Recommended Action,below.

• Recommended Action for Ultrasound Interference:The most common interference is ultrasound, which is typically caused by occupancy sensors used to control lighting in a room. The Wattstopper, Leviton, Novitas, and Hubbell Automation brand dual-technology sensors all interfere with the Mimio device because the ultrasound is transmitted at a frequency very close to that of the Mimio stylus pens (40 kHz).

If you know where the motion sensor is located (it’s typically on the ceiling towards the center of the room), try covering it and testing again to see if the interference is eliminated. If covering the sensor allows the Mimio device to work, the long-term solution is to remove or replace the occupancy sensor with a sensor that does not utilize ultrasonic technology. SensorSwitch brand occupancy sensors utilize dual-technology that does not interfere with the Mimio device.

• Recommended Action for Infrared Interference:Infrared interference is uncommon, but can be caused by a plasma display in use nearby. Powering off the plasma display will permit the Mimio device to work correctly. Infrared interference can also be caused by light fixtures that are located directly above the Mimio device and whiteboard. Try turning off the closest lights and test again to see if the interference is eliminated. If lighting continues to be an issue, consider upgrading to a MimioTeach interactive bar.

The least likely cause of infrared interference is direct sunlight on the Mimio device (at sunrise or sunset). If that seems to be the case, change the orientation of the Mimio device to get it out of direct light.

94

Chapter 19. MimioStudio

MimioStudio Issues

Problem: My MimioStudio software is frozen or keeps crashing.

Symptoms: The MimioStudio software is not responding.

Recommended Action: Make sure you have the latest version of MimioStudio software. You can download it from the link below. By using this link, the website will register your email address as a user and you will receive an email whenever a new version of the software is available. You can also get documentation and various manuals from this location:


If the Problem Is Still Not Resolved: Please contact [email protected].

Installation Issues − Windows

Problem: Trouble installing MimioStudio software on Windows.

Symptom: Installation is not successful.

Updated March 2017




Recommended Action: Before you attempt to install the software, please do the following:

1. Turn off anti-virus software during the installation.

2. Make sure the software is run with Administrative Privileges.

3. Make sure to End Process for mimiosys.exe on the Task Manager.

4. If you have auto-update enabled, then turn off User Access Control from User Accounts in the Control Panel. See below:

To turn off User Access Control in Windows 7 & 8:

1. Click Start Control Panel User Accounts (click User Accounts again, if available).

2. Choose “Change User Account Control” settings.

3. Move slider all the way down to “Never notify.”

4. Click OK.

To turn off User Access Control in Vista:

1. Click Start Control Panel User Accounts (click User Accounts again, if available).

2. Click “Turn User Account Control on or off.”

3. Uncheck box “Use UAC to help protect your computer.”

4. Click OK.


Problem: Upgrading from MimioStudio 9 software to MimioStudio 10 software.

Recommended Action: If you are running into problems upgrading from version 9 to version 10, perform a fresh install.

1. First export any saved Gallery content. To do so, open up MimioStudioGallery and click on the Export Content Pack. Save the MCF file.

2. Go to Control Panel Add/Remove Programs and uninstall MimioStudiosoftware.

3. Go to C:\Program Files and delete the Mimio folder.

4. Download MimioStudio 11 software from the website and save it to yourdesktop before installing: www.mimio.com/software



5. Once the latest version of MimioStudio software is installed, you canimport your content pack by opening the Gallery, clicking on the ImportContent Pack icon, and searching for the MCF file.

Installation Issues – Mac

Problem: Trouble installing MimioStudio software on Mac.

Symptoms: Installation is not successful. Error message is received: “Installation cannot be completed with MimioStudio currently running.”

Recommended Action: Before you attempt to install the software, please do the following:

1. Make sure no Boxlight Mimio products are running in the dock or in the system tray in the top right corner.

2. Save your Gallery before deleting the Mimio folder. Open up MimioStudio Gallery, click on the Export Content Pack, and save the MCF file.

3. Next, delete the following folders and files:

a. Go to Macintosh HD/Utilities/Activity Monitor, search for “mimiosys,”and Quit Process.

b. Go to Macintosh HD/Applications and delete any Mimio folders fromthere.

c. Go to Macintosh HD/Library/Preferences and delete any files that startwith “com.mimio.”

d. Go to Macintosh HD/Users/UserName/Library/Preferences and deleteany files that start with “com.mimio.” Also delete the Mimio folder inthere.

e. Go to Macintosh HD/Users/Shared and delete the Mimio folder there.


f. From the Go Header/Go to Folder, type in /private/var/db/receipts andthen delete the Com.mimio/mimiosys.bom &Com.mimio.mimiosys.plist.

4. Download MimioStudio software from www.mimio.com/software. Be sureto save it to your desktop before installing.

Unknown Publisher Security Warning

Problem: Internet Explorer is giving an Unknown Publisher security warning.

Symptoms: Security warning appears when I try to download the new software.

Recommended Action:

You will see this security warning if you are using the Internet Explorer browser and you select Run. In this situation, download and save the file to your desktop, instead of selecting Run.

Playing Multimedia Files

Problem: Cannot view the MP4 videos that are in an INK file.

Recommended Action: Automatic playback is supported when you have the supported CODECS on your computer. For example, for Windows users with Windows Media Player, MimioStudio software will automatically play a WMV file inside Notebook. Similarly, MimioStudio software will automatically play MOV files for Mac users



with the default QuickTime program installed. Linux also has a default media player for MimioStudio software to leverage. If the required CODEC cannot be found, you will get an alert message advising you that you need to download the CODEC in order to play various file types. To search for and download the proper CODECS, go to http://www.filecluster.com/downloads/K-Lite-Codec-Pack.html.

Adobe Flash Player

Problem: MimioStudio software on Windows is crashing randomly with Adobe Flash Player 11.

Problem: Multimedia files will not work, even though Flash Player is installed. Error message: "Flash player must be installed in order to use Flash files in the MimioStudio Notebook.”

Recommended Action: These issues were resolved with the release of MimioStudio 10.0 software, which has Adobe Flash bundled within it. Flash files now play seamlessly, and work without interruption when Adobe releases a new version. You should install the latest version of MimioStudio software, which you can download from the following link: www.mimio.com/software. When we move to future versions of MimioStudio software, we will continue to bundle the latest version of Adobe Flash with it.

MimioStudio Recorder

Problem: This error message keeps appearing: "Error removing previously recorded video. Make sure that the video is not opened in another application.”

Recommended Action: We have determined that the audio of the MimioStudio Recorder is causing this issue. There are two options for fixing this:

1. Plug in a microphone.

2. Go into MimioStudio Settings Recorder Audio Quality. Change the

setting to "No Audio."

http://www.filecluster.com/downloads/K-Lite-Codec-Pack.html

http://www.filecluster.com/downloads/K-Lite-Codec-Pack.html



MimioStudio ActivityWizard Problem: When trying to use MimioStudio ActivityWizard, this error message appears: “Unable to create activity based on current language setting.” Recommended Action:

Change the Language setting under MimioStudio Settings to match the language of your operating system.


Problem: When the ActivityWizard icon is clicked, this error message appears:

"Unable to create a new activity. No data available for activity creation."

Recommended Action: This error message appears if MimioStudio software has been installed without administrative privileges. Per the MimioStudio 10 Release Notes: "Auto-update fails if the user does not have administrative privileges. MimioStudio software will attempt to update and it will appear that the update has been successful. However, the software update will fail if administrative rights are not set." To set administrative privileges, do the following:

1. Go to Start Run and type in regedit.

2. The Registry Editor screen appears. Click Edit Permissions.

3. On the next screen, make sure administrators have “Full Control” and “Read” checked in the boxes under “Allow.”


Importing a Student List into MimioStudio Gradebook Problem: “Invalid File” error message appears when trying to import a student list into MimioStudio Gradebook. Recommended Action: You can import students from a Unicode text file (TXT) or a comma-separated value file (CSV). In order to be imported, each student must have at least a first or last name assigned to him or her. Whether or not you use all the columns, the header must contain all the fields.

The following fields are supported for importing into Gradebook:


• StudentID

• FirstName

• MiddleName

• LastName

• Gender

• Birthdate

• Address

• City

• State

• Zipcode

• Country

Each student that you add to a class will automatically be assigned a MimioVote

unit number.

To import a class list, follow these steps:

1. In Gradebook, display the class into which you want to import the student

list.

2. From the File menu Import Students. The Open dialog box

appears.

3. Navigate to and select the file you want to import, and then click “Open.”

The list of students is imported and displayed in the Gradebook.

Importing Word, PowerPoint, or PDF Documents

Problem: Cannot import a Word, PowerPoint, or PDF file into MimioStudio software.


1. Try This First:Make sure the latest version of MimioStudio software is installed. You can download it from the following link: www.mimio.com/software

If the Problem Is Still Not Resolved: Please follow these steps:

a. First, make sure that the PowerPoint, Word, and Adobe Acrobatapplications (not viewers) are installed and are not running. Go toWindows Task Manager, highlight the appropriate application(s)—PowerPoint, Word, and/or Adobe Acrobat—and click “End Process.”



b. Close MimioStudio Notebook, and then go to the Printers folder inthe Control Panel.

c. Look for "mimio Print Capture" in the list and delete it.

d. Open MimioStudio Notebook. It should re-create the Mimio Printer.

e. Try importing the file(s) again.

2. If the Problem Is Still Not Resolved:Try doing a fresh installation of MimioStudio software.

a. First export any saved Gallery content. To do so, open up MimioStudioGallery and click on the Export Content Pack. Save the MCF file.

b. Go to Control Panel Add/Remove Programs and uninstall MimioStudiosoftware.

c. Go to C:\Program Files and delete the Mimio folder.


d. Download MimioStudio software from the website and save it to yourdesktop before installing: www.mimio.com/software

e. Once the latest version of MimioStudio software is installed, you canimport your content pack by opening the Gallery, clicking on ImportContent Pack icon, and searching for the MCF file.

f. Try importing the files again.

Display of an Imported PDF

Problem: Some PDF files do not display correctly when imported into MimioStudio software.

Recommended Action:

1. Go to Start Menu Printers and Faxes.

2. Right-click on the mimio Print Capture and select Properties (in Windows7, select Printer Properties).

3. Go to the Advance tab and disable the option "Enable advanced printingfeatures," then click on Apply.



Chapter 20. Frequently Asked Questions

Where can I find the latest version of MimioStudio software?

Answer: You can download the latest version of MimioStudio software from the following link: www.mimio.com/software. By using this link, the website will register your email address as a user and you will receive an email whenever a new version of the software is available. You can also get documentation and various manuals from this location.

How do I export and import my MimioStudio Gallery?

Answer: Entire Gallery folders can be exported from and imported into the MimioStudio Gallery as Gallery (MCF) files. You can then share Galleries that you have created with other MimioStudio users. MimioStudio software does not support network or shared galleries.

To export a Gallery folder from a Gallery file:

1. Select the Gallery folder to export.

2. Click the Export Content Pack button.

3. From the Save As dialog box, enter a name for the file in the File Namebox.

4. Select a location to save the file to.

5. Click “Save.”

To import a Gallery folder into a Gallery file:

1. Click the Import Content Pack button.

2. From the Open dialog box, navigate to and select the Gallery file to import.3. Click “Open.” The contents of the Gallery file are added to the ImportedContent Packs folder in MimioStudio Gallery.



4. Review the imported content and make any desired changes.5. To move the content to the Gallery folder, right-click the folder and thenchoose “Install.” The content is moved to the Gallery folder.

Why should I export my Gallery?

Answer: If you wish to save your Gallery content, you will need to export it whenever a fresh installation of MimioStudio software is needed. It is sometimes necessary to uninstall and reinstall the software to resolve problems that may occur with the software. Note: It is not necessary to export your Gallery when performing a simple software update.

How can I create my own activities using MimioStudio ActivityWizard?

Answer: ActivityWizard, a feature that became available with MimioStudio 9 software, automates the creation process for you, calling out the steps to design high-quality, effective instruction in minutes. You simply choose a subject, grade level, template, and topic. The Knowledge Engine then goes to work to automatically populate your activity with relevant facts and images. The ActivityWizard tool is based on proven instructional design principles, and will call out critical components for creating effective instruction. Lesson creation doesn’t get any easier.

Does MimioStudio software work on virtual desktops?

Answer: We do not support virtual desktops. In most cases, a virtual desktop is basically just an empty shell of a computer. These machines are hooked up to a “server machine,” which supplies the brains. Everyone can access only what is available on that single machine. Most virtual desktops are meant for student use or for teachers who want a central repository. Usually there are not even USB ports on a machine like this, beyond what may be needed for a possible keyboard or mouse. Without enough USB ports, these machines can’t even support Boxlight Mimio hardware, let alone the software. MimioStudio software can be accessed and used by a client machine as a server-based application, but control of a Boxlight Mimio hardware device connected via USB (cable or wireless receiver) would require loading the driver on client hardware—which would require local MimioStudio installation.

Can I import SMART and Promethean files?


Answer: MimioStudio software can import both SMART and Promethean files. It is able to support many of the common aspects of these file types, allowing teachers to open, view, and edit them. However, many SMART and Promethean files have unique programming that does not allow full compatibility for all interactive aspects, including certain background types and some Flash animations. At this point in time—with MimioStudio 11.53—MimioStudio Notebook is about 97% compatible with SMART and Promethean files. If you have trouble importing a specific file, please let us know by reaching out to us at [email protected], making sure to include the file as well as the issue you see when it’s opened in MimioStudio Notebook. You can download and install MimioStudio 11.53 by going to our download page here: www.mimio.com/software

What languages does MimioStudio software support?

Answer: MimioStudio educational software is available in 33 languages: English, Arabic, Bahasa Indonesian, Bahasa Malay, Basque, British English, Catalan, Chinese-Simplified, Chinese-Traditional, Croatian, Danish, Dutch, Finnish, French, German, Greek, Hebrew, Hindi, Hungarian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese (Brazil), Portuguese (Portugal), Romanian, Russian, Slovak, Spanish, Swedish, Turkish, and Vietnamese. MimioStudio software can be installed and run across multiple platforms, including Windows, Linux, and Macintosh operating systems.

How can I switch languages?

Answer: To switch languages, change the Language setting under MimioStudio Settings. Note that the language should match the language of your operating system.

How can I use multiple MimioVote stations?

Answer: Two MimioVote assessment devices can be paired to form one 64-unit MimioVote device. One set of handsets will be numbered 1-32 and the other 33-64. To pair the two MimioVote devices with the software, follow these instructionsfor each MimioVote device:

1. Press and hold the power LED button on the MimioVote chargingstation until it begins to blink (approximately 20 seconds).




2. Open MimioStudio Notebook and select the Tools menu Settings Classroom Devices. The MimioVote device should now show as Available under the Status column.

3. Select “MimioVote” from the list and then select the Connect button. The MimioVote status should change to Connected.

What is the maximum number of MimioVote handsets you can use in a classroom? Answer: You can combine two trays of 32 handsets, for a maximum of 64 handsets per classroom.

How can I export MimioStudio Gradebook to my school’s grade book system? Answer: Users can export the Class Information, Student Information, and Activity Results as text (TXT) files for use in other applications.

] Is it possible to receive MimioStudio software updates automatically?


Answer: You can receive notification of MimioStudio software updates as follows:


2. Go to Tools Settings Software Updates.

3. Put a check mark in the box “Notify me when updates are available.”

Does the MimioStudio handwriting recognition feature work in all languages? What about the text recognition feature? Answer: At this point in time, the handwriting recognition feature works only in English. The text recognition feature does not support the following MimioStudio 9.1 languages: Bahasa Indonesian, Bahasa Malay, Basque, Croatian, Hindi, Romanian, Slovak.


How can I activate MimioStudio software? What if I lost my product key?

Answer: To activate MimioStudio software—even without a product key—connect any Boxlight Mimio hardware device to your computer directly with the USB cord. The MimioHub alone will not activate unless it is paired to the device and the device is powered on.

Does the MimioView camera work with Skype?

Answer: The MimioView document camera can be used as a webcam with any video conferencing application that supports Window UVC devices, including Skype, Eluminate, iChat, and Citrix. We have tested it with Skype and it works with no additional setup. You can now have a MimioView camera in one room—either in the same building or across the globe—and students can tune in on their PC to see what is happening in a class or in an experiment under the camera. Just go to www.skype.com, download the small application, set up a username, and log in. The software will recognize the MimioView camera as a "USB Video Device."

There is one step that may be required if your PC has a built-in camera, or if another camera source is connected or set up. Follow the steps outlined below to change the PC camera to the MimioView camera. First, make sure the MimioView camera is connected to the computer.

Windows:

1. Go to Skype Tools Options.

2. Select the Video Settings icon, to the left of the "Skype - options" dialogbox.

3. Once in Video Settings, close MimioStudio software, then select "USBVideo Device" from the "Select Web cam" drop-down menu.

Mac:

1. Make sure you have the latest version of Skype (5.1.0.104 or later). Go toSkype Preferences.

2. In the Skype Preferences dialog box, select the Audio/Video icon.

3. In the Camera drop-down menu, change the camera to the MimioViewcamera.

http://www.skype.com/


Is it possible to deploy MimioStudio software across a network to multiple machines?

Answer: MimioStudio software can be installed across a network using Windows SCCM with Group Policy, but we do not officially support silent installations as every environment is different. With so many different applications that can be used, we cannot standardize instructions. A silent installation is one that runs without displaying any user interface. The setup parameters are typically specified on the command line. See below for the command line to be used through this installation.

The MSI installer for MimioStudio 10 software for Windows does enable "silent" install; however, the activation for a new machine installation must still be done at the host computer (for the Boxlight Mimio device). The activation will happen automatically and permanently by connecting a Boxlight Mimio device to the machine. Otherwise, you can use the license key supplied with the original system CD to activate the software. If it’s an upgrade from an already activated MimioStudio 7.0 software, then that machine will not have to be activated again.

The MSI installer for MimioStudio 11 allows for the option to include the activation codes within the silent install. Please reach out to us at [email protected] to obtain the file and basic instructions on including the activation codes in your silent installation. We do not have the ability to provide additional help—as we do not officially support silent installations—but we can provide you with the files and paths to use.

The main part of the installation program is a Windows Installer package (example: mimiostudio.msi) that is run by MSIEXEC.

Among the various MsiExec parameters, the /q option is used to set the user interface level. Usually q or qn creates no user interface.

An example for Silent Installation is below:

"<Path>\mimiostudio.msi" /qn ALLUSERS=1 /Lvuc <Path>\install.log

Where <Path> is the actual path where the MSI file is located and the install log would be created. ALLUSERS parameter is used to install the application for all the users on the computer. /L flag is used to create the log file.

These articles may be helpful:

Using Group Policy to Deploy Application

http://www.windowsnetworking.com/articles_tutorials/Group-Policy-Deploy-Applications.html





Best Practices for Group Policy Based Application Deployment http://www.windowsnetworking.com/articles_tutorials/Best-Practices-Group-Policy-Based-Application-Deployment.html

How do I get the MimioMobile App? Answer: The MimioMobile app can be downloaded at no cost from the iTunes store (Apple) or the Google Play store (Android) to as many mobile devices as desired. To utilize the MimioMobile app on the mobile device in a class, MimioStudio 10+ software must be installed on the teacher’s computer, and a MimioMobile license for the classroom must be purchased and activated to connect more than 3 mobile devices at the same time. That way, every student with a mobile device can interact with the lesson displayed on the interactive whiteboard. Each classroom will need to purchase their own license or a school-wide license in order to utilize the unlimited version of the MimioMobile app in multiple classrooms.

How many iPad devices can I use as a MimioVote handset? Answer: There is no limit to the number of iPads that can be used as a MimioVote handset device.

How many devices (windows) can be used to "collaborate"? Answer: With MimioStudio 10, you can collaborate with up to 9 students and 1 teacher using any mix of MimioPad tablets. With an activated version of MimioStudio 11, you can connect up to 3 devices for free. With an activated version of MimioMobile using MimioStudio 11, you can connect an unlimited amount of devices.

Does the MimioMobile app connect via the MimioHub USB wireless receiver?

Answer: No, the MimioMobile app communicates with MimioStudio 10 and above software using the school's Wi-Fi network.

http://www.windowsnetworking.com/articles_tutorials/Best-Practices-Group-Policy-Based-Application-Deployment.html

http://www.windowsnetworking.com/articles_tutorials/Best-Practices-Group-Policy-Based-Application-Deployment.html


What are the Gestures in MimioStudio 10 software or later?

Answer: See the following table for the Gestures in MimioStudio 10 software.

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