Webal

Socialnetworks

Capturedata from all sources

Increased customersatisfaction

360 degree view of customers

Increased agentsatisfaction

Centralised knowledge base

Single platformfor all channels

More e�cient response to peak tra�c

Faster issue resolution

Minimise trainingtimes

Shorten processingtimes

Reduce incomingcustomer inquiries

Kodak Alaris helps Contact Centres e�ciently capture, analyse and centralise their data to gain better customer intelligence and create exceptional service.

CAPTUREFast, easy, e�ectivecapture of information at the point of care.

Superior solutions to convert data into actionable information.

Leverage info to createexceptional customerservice.

SOLUTIONS Kodak Service and Support is one of the largest and most experienced service organisations, operating in 120 countries worldwide.

SUPPORT

Extractand validate

relevant data

Process

Convert

Analyse

Turn data intocustomer

intelligenceHandling structured and unstructured data within one process

89% of people

stopped doing

business with a

company after one

bad experience

Data Silos

Email

Text

Paperl

Live chat

Discover more at knowledgeshare.kodakalaris.com