mobile customer service predections Infographic
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consumers worldwide will Make a purchase this yearon a mobile device.
Mobile ecommerce sales worldwide are projected to be$626 billion by 2018
Companies was expected to spend about $900 million in 2013on mobile processes reinvention services, a number that will more than triple in 2014, and continue to rise in 2015.
1 Billion2 Billion
Consumers will havesmartphones.Global users ofsmartphones.
70%of shoppers remain mobile-ready, even when they are inside a store.
By 2015, There will be more people accessing the webusing a mobile device than a wireless computer.
By 2015Mobile search will generate
27.8 Billionmore queriesthan desktop search.
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