mobile customer service predections Infographic

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Mobilecustomer servicepredictions


535 million

consumers worldwide will Make a purchase this yearon a mobile device.

Mobile ecommerce sales worldwide are projected to be$626 billion by 2018

Companies was expected to spend about $900 million in 2013on mobile processes reinvention services, a number that will more than triple in 2014, and continue to rise in 2015.

1 Billion2 Billion

By 2016

Consumers will havesmartphones.Global users ofsmartphones.

70%of shoppers remain mobile-ready, even when they are inside a store.


By 2015, There will be more people accessing the webusing a mobile device than a wireless computer.

By 2015Mobile search will generate

27.8 Billionmore queriesthan desktop search.

Thank YouCentro Global Solutions