CONFLICT MANAGEMENT - Mausham Banerjee

Conflict - A state of disagreement or disharmony

between persons or ideas

Working together isn’t always easy

The Employee Development Systems survey found that 81% of HR professionals had seen employees resign as a result of conflict, and 77% have noticed increased absenteeism, resulting in increased business costs.

In fact, "research shows that 60-80% of all difficulties in organizations stem from strained relationships between employees, not from deficits in individual employee’s skill or motivation."

Top 4 Causes of Conflict in the Workplace

1. Personality differences2. Non-Compliance with Rules and Policies3. Misunderstandings4. Competition

How Conflict affects Organizational Performance ?

1. Opens up discussion and encourages dialogue

2. Fosters innovation, invites creativity, and results in positive change

3. Improved solutions to problems

4. Increases individual involvement and interests and better understand one another

1. Decreases productivity2. Creates feeling of

dissatisfaction, resentment or anger

3. Contributes to insecurity and uncooperativeness

4. Sickness and absence from work

Positive consequences Negative consequences

CONFLICT

How to manage conflict ?

Managing conflict• Accommodate• Avoid• Compromise• Collaborate

AccommodatingWhen accommodating, an individual neglects his/her own concerns to satisfy the concerns of the other person; there is an element of self-sacrifice in this mode. Accommodating might take the form of selfless generosity or charity, obeying another person's order when one would prefer not to, or yielding to another's point of view.

AvoidingThe individual does not immediately pursue his/her own concerns or those of the other person if he/she does not address the conflict. Avoiding might take the form of diplomatically sidestepping an issue, postponing an issue until a better time or simply withdrawing from a threatening situation.

CompromisingThe objective is to find some expedient, mutually acceptable solution which partially satisfies both parties. Compromising might mean splitting the difference, exchanging concessions, or seeking a quick middle-ground position.

CollaboratingThe opposite of avoiding, collaborating involves an attempt to work with the other person to find some solution which fully satisfies the concerns of both. It means digging into an issue to identify the underlying concerns of the two individuals and to find a solution which meets both sets of concerns. This is clearly the most effective approach of conflict management.

Improving relationship in workplace to reduce conflicts

JOHARI WINDOW

The Johari window is a psychological tool created by Joseph Luft and Harry Ingham in 1955 in the United States. It can be used to help people understand and improve interpersonal communication and relationships. The Johari Window Concept and communication model helps improve understanding between individuals within a team or in a group setting. It can be used to improve a group's relationship with other groups.

Key ideas behind the tool • Individuals can build trust between themselves by

disclosing information about themselves; and

• They can learn about themselves and come to terms with personal issues with the help of feedback from others.

• Taking Feedback Once the ice is broken and your levels of confidence and self- esteem rises, it is easier to invite others to comment on your blind spots.

ACTIVITY

From the list of 51 adjectives pick five that describes your own personality. Pass the same list to your neighbour/partner and ask him/her to pick five adjective that describe you the best.

able accepting adaptable bold

brave calm caring cheerful

clever complex confident dependable

dignified energetic extroverted friendly

giving happy helpful idealistic

independent ingenious intelligent introverted

kind knowledgeable logical loving

mature modest nervous observant

organized Patient powerful proud

quiet reflective relaxed religious

sensible sentimental shy silly

spontaneous sympathetic tense trustworthy

warm wise witty

Interpretation Adjectives selected by:

You------------------------- --------------------------- ---------------------------------------------------- --------------------------- Neighbour------------------------- --------------------------- ---------------------------------------------------- ---------------------------

Your Johari Window 1. Participant and Peers (Open)– 2. Peers only (Blind Spot) - 3. Participant Only (Hidden) - 4. Odd ones out (Unknown) -

When you have to deal with conflict tackle the emotional issues first then address values and interests

Thank you !!