Conflict Management.
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Transcript of Conflict Management.
By:Pooja Dere(9)Saeed Inamdar(19)Jayesh Kalwar(29)Shreya Mundhada(39)Sayali Sapkal(49)Isha Waigankar(59)
CONFLICT
MANAGEMENT
Conflicts• Conflict occurs when parties disagree over
substantive issues or when emotional tendencies create friction between them.
Types of conflicts• Substantive conflict : It involves fundamental disagreements
over ends or goals to be pursued and the means for their accomplishment.
Emotional conflict : It involves interpersonal difficulties
that arise over feelings of anger, mistrust, dislike, fear, resentment, and the like.
Levels of conflicts• Interpersonal conflict : It occurs when two or more individuals
are in opposition to each other.
• Intrapersonal conflicts : It occurs within the individual because of
actual or perceived pressures from incompatible goals or expectations.
• Intergroup conflicts: It occurs among groups in an
organisation.
• Interorganisational conflicts: It occurs between organisations.
Functional conflicts• It results in positive benefits to the group.
Dysfunctional conflicts• Works to the group’s or organisation’s
disadvantages.
Causes of conflicts• Hierarchical • Horizontal • Vertical • Line staff• Role ambiguity
Causes of conflicts• Contextual• Resource scarcities• Task interdependencies• Domain ambiguities• Structural differenciations• Power or value asymmetries
Conflict management strategies
• Indirect1. Managed interdependence when work flow conflict exists, managers
can adjust the level of interdependency among teams or individuals.
i. Decouplingii. Buffering
2. Appeals to common goals This elevates any dispute to the level of
common ground where disagreements can be put in perspective.
3. Upward referral It uses the chain of command for conflict
resolution.
4. Altering scripts and myths In this conflict it is superficially
managed by scripts or behaviourial routines, that are part of the organisation’s culture.
• Direct 1. Lose –Lose Stratergies This conflict occurs when nobody really gets
what he or she wants in a conflict situation. Avoidance – It involves pretending a conflict
does not really exists. Smoothing – it involves playing down
differences and finding areas of aggreement. Compromise – occurs when each party gives
up something of value to otherparty.
2. Win - lose Stratergies Competition – it seeks victory by force,
superior skills or domination. Authoritative command – it uses formal
authority to end conflict. 3. Win - Win Stratergies Collaboration – it involves recognition that
something is wrong and needs attention through problem solving.
Thank You