CONFLICT MANAGEMENT

BEENA EDWARD BCOM ( REG)

Definition The practice of recognizing and dealing with

disputes in a rational, balanced and effective way. Conflict management implemented within a business environment usually involves effective communication, problem resolving abilities and good negotiating skills to restore the focus to the company’s overall goals.

In simple terms it is defined as “the opportunity to improve situations and strengthen relationships”

Breakdown in

Communication

Misunderstanding the

Information

Failure to respond to employee

needsLack of

Accountability

Managerial Expectations

Causes of

Conflicts

Types of ConflictsGeneral types: Functional Dysfunctional

Functional conflicts: Functional conflicts are constructive, support your

company's goals, and improve performance. It generally involves people who are genuinely interested in solving a problem and are willing to listen to one another. Stimulating functional conflict is a great way to improve your team's performance and generate new ideas.

Dysfunctional conflicts: Dysfunctional conflicts on the

other hand, consist of disputes and disagreements that hinder your company's performance.

This generally involves people who are unwilling to work together to solve a problem and is often personal.

Types of conflict in work place:

1. Personality conflicts:

It can be defined as interpersonal opposition based on personal dislike and/or disagreement .

It can arise from something trivial or major, such as an employee not liking another based on their dress sense, work ethic, attitude, or communication style etc.

2. Intergroup conflict:

It is generally arises when there are conflicts of interests within competing groups within an organization.

 

3. Cross-cultural conflict :

Cross-cultural conflict can be defined as conflict between individuals or groups that are separated by cultural boundaries.

In today's workplace, the ability to deal with people from different cultures is absolutely critical in order to achieve success. The main cause of cross-cultural conflict is miscommunication.

 

Information Sources

• 9 Rules For Conflict Management At Work -http://www.lifehack.org/articles/work/9-rules-for-conflict-management-work.html