TRAINING

PROGRAM

TRAINERS FOR THE DAY

NEHA PATIL

PRERNA THAKKAR

SHRADDHA JADHAV

SUNAINA BHAT

CONFLICT MANAGEMENT

Learning objectives Help understand what conflict is and how

conflicts arise.

Introduce different types of conflict, and

different styles of handling conflicts.

Help understand conflict management

and resolution.

Do’s and don’ts of conflict

CONFLICT MANAGEMENT

WHAT IS CONFLICT?

A perceived incompatibility of interests

CONFLICT MANAGEMENT

Causes of conflict

CONFLICT MANAGEMENT

LEVELS OF CONFLICTSIntrapersonal

Interpersonal

Intragroup

Intergroup

CONFLICT MANAGEMENT

INTRAPERSONAL CONFLICTS

Within the individual

Thoughts, values, emotions

When these are resolved,

one is in a position to address

interpersonal conflicts

CONFLICT MANAGEMENT

INTERPERSONAL CONFLICTS

Between two

individuals

varied personalities

which usually results to

incompatible choices

and opinions.

CONFLICT MANAGEMENT

INTRAGROUP CONFLICT

Among individuals within a

team

Incompatibilities and

misunderstandings among

these individuals

Arises from interpersonal

disagreements

CONFLICT MANAGEMENT

INTERGROUP CONFLICTS

When a misunderstanding

arises among different

teams within an

organization

Varied sets of goals and

interests

Competition also

contributes for intergroup

conflict

CONFLICT MANAGEMENT

CONFLICTS MANAGEMENT

STYLES

CONFLICT MANAGEMENT

ACCOMODATING

Deals with the problem with

an element of self-sacrifice

An individual sets aside his

own concerns to maintain

peace in the situation

CONFLICT MANAGEMENT

AVOIDING

There is withdrawal from

the conflict

Problem is being dealt

with through a passive

attitude

Individuals end up

ignoring the problem,

thinking that the conflict

will resolve itself

CONFLICT MANAGEMENT

COLLABORATING

Aims to find a solution to the

conflict through cooperating

with other parties involved

Coming up with a successful

resolution creatively, without

compromising their own

satisfactions.

CONFLICT MANAGEMENT

COMPROMISING

Mutual give-and-take

scenario

One party is willing to

sacrifice their own sets of

goals as long as the others

will do the same

CONFLICT MANAGEMENT

COMPETING

Involves authoritative and

assertive behaviours

Here, the aggressive

individual aims to instil

pressure on the other parties

to achieve a goal

CONFLICT MANAGEMENT

BARGAINING

An agreement between parties settling what

each shall give and take or perform and

receive in a transaction

CONFLICT MANAGEMENT

Steps in Bargaining

Separate people from the

problem

Focus on interests, not positions

Invent options for mutual gains

CONFLICT MANAGEMENT

NEGOTIATION

Negotiation is about getting the

best possible deal in the best

possible way

CONFLICT MANAGEMENT

Planning to negotiate

Establish your objectives and other party’s

objectives

Frame negotiation

Identify areas of agreement

Trouble shoot disagreements

Agreement and close

CONFLICT MANAGEMENT

CONFLICT MANAGEMENT