Conflict management

Ankita Vohra 35Ruchi Sharma 52Ritika Chitnis 53Chandana Awasthi 54Tushar Tiwari 55Rachna C 56Nirmal Gulabani 57Bindal Thakkar 58Sneha kulkarni 59Ankit Shrivastava 60

Definition and views of conflict

•Conflict can be defined as a process that begins when one party perceives that another party has negatively affected, or is about to negatively affect, something that the first party cares about.

•Traditional view•Human relations view•Interactionist view

•Functional vs. dysfunctional conflict▫While, some conflicts that supports the goals of

the group and improve its performance are called as functional or constructive forms of conflict, there are conflicts that hinder groups performance and these are dysfunctional or destructive forms of conflicts.

•Types of conflicts:▫Task conflict▫Relationship conflict▫Process conflict

Some concepts of Conflicts

What causes conflict in teams?

•Conflict is simply the condition in which the concerns of different team members such as the things they care about appear to be incompatible.

Conflict

InterdependenceDifferences

•It comprises of five stages:▫Potential opposition or incompatibility▫Cognition and personalization▫Intentions▫Behavior▫outcomes

Conflict Process

Understanding the Conflict Modes

CooperativenessA

ssert

iven

ess

•Two basic aspects of all conflict-handling modes▫Assertiveness is the degree to which you

satisfy your own concerns.▫Cooperativeness is the degree to which you

try to satisfy your teammates concerns.

The Five Conflict-Handling Modes

Thomas-Kilmann Instrument

•The TKI is the leading measure of conflict-handling modes developed by Kenneth W. Thomas and Ralph H. Kilmann in the early 1970s.

•It is designed to help you and your teammates understand your individual team member styles of conflict and to increase your individual effectiveness as team members.

TKI Analysis

PG – ‘A’

Sample Size = 58

‘Compromising’ mode of conflict handling style is perceived as most dominant in PG ‘A’.

PG – A (Compromising Style Analysis)

Compromising PG - A

Males47%

Females53%

Compromising PG - A

While, most adopted style among females is compromising and very less of competing, Few Males are also perceived as showing highly competent traits.

Total=33 Total=25

PG – A Analysis shows that Compromising is still the dominant style in case of students having Work Experience as well Freshers.

Total=24 Total=34

Cross Analysis

Competing Collaborating Compromising Avoiding Accomodating

Abhishekh Subramanian Sunil Kewalramani Riddhi Gala Harshad Deshmukh Shweta Bhatawadekar

Animesh Hakim Vishaka Naik Rajesh Amle Nikita Meel Khevna Shah

Aditya Oak Sneha Raina Nikunj Shah Shiju Cherian Pankaj Verma

Pranesh Sharma Harpreet Singh Aditi Jain Sandeep Sharma Palash Agarwal

Mayank Mehta Meena Babal Sriram Iyer Ranjeet Pawar Varun Sayahedaar

Shripath Morudkar Sneharagh Raghavan Neha Salvi Ankita Vohra Jeevan Rajan

Tushar Tiwari Nirmal Gulabani Pritesh Salian Ravi Singh Bharat Jaiswal

Niharika Singh Deepa Pillai Swati Bhadra Rohit Bohra Ankit Bhilota

Priyanka Chauve Digvita Shah Reema Sathyan Shalvi Vartak

Abdul Puranwala Ankita Nigam Mihir Langalia

Sampada Naik Rachna Chandrashekhar Chandana Awasthi

Pranav Jain Ankit Shrivastava Bindal Thakkar

Dominic Aloysius

Ajit Joy

Ruchi Sharma

Ritika Chitnis

Sneha Kulkarni

PG – A Balanced PersonalitiesRoll no. Name Balanced between:

1 Riddhi Gala Collaborating, Compromising

4 Harshad Compromising , Avoiding

6 Rajesh Compromising , Accomodating

7 Nikunj Compromising , Accomodating

11 Abhishek Competing, Avoiding

12 Sriram Compromising, Accomodating

13 Nikita Avoiding, Accomodating

17 Animesh Competing, Collaborating

22 Aditya Competing, Avoiding

24 Priyanka Chave Competing, Collaborating

26 Shiju Compromising, Avoiding

32 Harpreet Collaborating, Avoiding

35 Ankita Vohra Avoiding, Accomodating

40 Rohit Avoiding, Accomodating

44 Dominic Competing, Compromising, Accomodating

45 Ajit Collaborating, Compromsing

46 Sneharag Competing, Collaborating

49 Mayank Competing, Avoiding

50 Reema Competing, Avoiding

52 Ruchi Collaborating, Compromsing

54 Chandana Competing, Collaborating, Accomodating

58 Bindal Avoiding, Accomodating

59 Sneha K. Compromising, Accomodating

TKI ANALYSISPG-B (Sample Size = 60)

Accomodating19%

Avoiding22%

Collaborating27%

Competing19%

Compromising14%

PG-B Overall Analysis

The Total number of Females and males in class PG – B is 30 each.

Competing21%

Collaborating31%

Com-promising14%

Avoiding17%

Ac-co-mo-

dating17%

Males Females

Competing17%

Collaborating23%

Compromising13%

Avoiding27%

Accomodating20%

Females

CASE STUDY

Case Study Conflict Resolution Activities

• Most conflicts arise not because of what is said, but rather how it is said

• Cycle of conflict to be replaced with personal understanding

• Frame individual conflicts as different paths

towards the same goal

References:

•http://www.insightinstitute.com/conflict-resolution.html

•Thomas Kilmann Instrument•Organisational Behavior by Stephen

Robbins