Earth’sMostCustomer-CentricCompany

Chenhao Li (lchenhao)Oct.26, 2016

Products

History

Retailing:Onlinebookstore,1994Music,electronics,andmuchmore,1999Fulfillment by Amazon, 2006

History

Beyondretailing:AmazonWebService(AWS),2002Hardware:Kindle,Firetablet,FireTVVoice-controlledEchodevice,2015

Financial

• MarketCap:384.76B,Top4• Profitablesince2015• Revenue:120.64B• Stockdoubled inoneyear!

Businessmodel

• Sellproductsonretail marketplace• Amazonprimemembershipfee• AmazonWebService 10% VS 84%

Q2 2016 Amazon Financial Result, in millions

SecretSauce

• Customer-CentricCompany• Mostinnovativecompany• Bigpicture

Competition

Competitors

Online retail

Amazon Web Service

Voice assistantdevices

Prediction

• Continuegrow!• ProfitableAWS• 4th pillar?• Failure in artificialintelligence

Q&A