Company presentation - ista
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Presentation of the global market leader within sub-metering.
Transcript of Company presentation - ista
ista
Company Presentation
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Agenda
Company profile
Facts, figures and data
Business fields
Business segments
Submetering
Equipment business field
Services
Self-perception
Vision & Corporate Goals
Organisational structure
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Agenda
Company profile
Facts, figures and data
Business fields
Business segments
Submetering
Equipment business field
Services
Self-perception
Vision & Corporate Goals
Organisational structure
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What our customers throughout the world trust in – profile of ista
Since its founding in 1957, ista stands for a long-term and sustained growth.
Since the early 1990s, ista pursues a consequent internationalization strategy. Today, the company is the international market leader in its core business, the consumption-dependent recording and billing of energy, water and secondary building costs.
Innovative power and leading technology are the basis for the development of sustainable services that contribute to the reduction of CO2 emissions in the building sector.
Customer satisfaction is ista's top priority. Our relationship with our customers, business partners and employees is based on openness, honesty and mutual respect.
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Our approach:
Laws on consumption-dependent billing …
Rising energy costs and shortage of natural resources …
Increasing deregulation and liberalisation of the world's energy markets …
New demands and technical innovations in the construction and energy sector (smart building, smart metering)
… are the basis for our business and open up new potential for growth.
A good principle goes around the world
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Advantages of consumption-dependent billing:
Ø 15 percent savings for natural resources (ecologic benefits)
Ø 15 percent cost reduction through controllable consumption (economic benefits)
The clear allocation of consumption values creates - Fairness in cost distribution- Transparency of consumption and secondary costs- A higher awareness for costs and savings - The basis for changing one's behaviour
Why people and nature both benefit with us
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5-15 % savings potential through more information in the heating sector – without loss of comfort!
What tenants and property managers will profit from in the future:
If you want to save energy, you have to know where to start: Ø 85-90 percent of energy is used to generate heat, only
5-15 percent is spent on electricity Basis for decisions concerning modernization measures
Those investing in energy savings want to know whether it's worth it: Will the modernisation measures bring the desired effect? Arguments for renting/selling
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Agenda
Company profile
Facts, figures and data
Business fields
Business segments
Submetering
Equipment business field
Services
Self-perception
Vision & Corporate Goals
Organisational structure
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History – 100 years of growth and experience
Clorius
First patent on heat allocation meter
Raab Karcher Energie Service
Take-over of Clorius by ISS and merger with ista
ista
Founded in Germanyby J. Schultzand K. Völker
Raab Karcher Energy Services
Internationalexpansion
ista
Take-over by Raab Karcher
Clorius
Founded in Denmark by the Clorius brothers
Viterra EnergyServices
Take-over by CVC Capital Partners
ista
Company's name changed toista
Viterra EnergyServices
Merger of Raab Karcher and Veba Immobilien to form Viterra AG / energy division renamed Viterra Energy Services
1902 1924 1957 1990 1994 1997 1999 2005 2003 2006 2007 1902 1924 1957 1990 1994 1997 1999 2005 2003 2006 2007
ista
Largest acquisition in company history - ista buys French market leader CIS
ista
Take-over by Charterhouse Capital Partners
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Metering of consumption has a long tradition at our company
The start of everything:
The Danes Odin and Aksel Clorius establish the company
1902 1924 1957 1990 1994 1997 1999 2005 2003 2006 2007
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Metering of consumption has a long tradition at our company
Pioneering achievement in Scandinavia:
Clorius is granted the first patent on a heat allocation meter in Denmark
1902 1924 1957 1990 1994 1997 1999 2005 2003 2006 2007
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Pioneers in Germany:
Johann Schultz and Karl Völker establish ista GmbH in Mannheim and apply for their own patent on a heat allocation meter one year later.
1902 1924 1957 1990 1994 1997 1999 2005 2003 2006 2007
Metering of consumption has a long tradition at our company
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Metering of consumption has a long tradition at our company
ista:
Take-over by Raab Karcher
1902 1924 1957 1990 1994 1997 1999 2005 2003 2006 2007
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Metering of consumption has a long tradition at our company
Merger:
ista and Clorius are merged to form one company under Raab Karcher :
Raab Karcher Energieservice GmbH
Later: Raab Karcher Energy Services GmbH
1902 1924 1957 1990 1994 1997 1999 2005 2003 2006 2007
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Metering of consumption has a long tradition at our company
Internationalisation:
Expansion in Europe and firstbranches in China and the USA
1902 1924 1957 1990 1994 1997 1999 2005 2003 2006 2007
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Metering of consumption has a long tradition at our company
New beginning:
Establishment of Viterra Energy Services as part of the merger of Raab Karcher and Veba Immobilien to form Viterra AG –
a subsidiary of the E.ON Group
1902 1924 1957 1990 1994 1997 1999 2005 2003 2006 2007
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Metering of consumption has a long tradition at our company
First step towards independence:
Viterra Energy Services is taken overby the funds advised by the British financial investor CVC Capital Partners
1902 1924 1957 1990 1994 1997 1999 2005 2003 2006 2007
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Metering of consumption has a long tradition at our company
Back to the future:
Viterra Energy Services becomes ista again
1902 1924 1957 1990 1994 1997 1999 2005 2003 2006 2007
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Metering of consumption has a long tradition at our company
Largest acquisition in company history
The purchase of the French market leader CIS assures the position of ista as the sector’s market leader worldwide
1902 1924 1957 1990 1994 1997 1999 2005 2003 2006 2007
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Metering of consumption has a long tradition at our company
For strategic continuousness:
The fonds advised by the british financial investor Charterhouse Capital Partners (CCP) buy ista from CVC
1902 1924 1957 1990 1994 1997 1999 2005 2003 2006 2007
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Success of international expansion:
80 locations across Europe, USA, Scandinavia and China
Meter-reading and billing for more than 11 million unitsworldwide (residential and commercial)
More than 40 million meters installed
A good principle goes around the world
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ista: represented worldwide AustriaBelgiumBrazilBulgaria Czech Republic DenmarkFrance GermanyHungaryItalyLuxembourg NetherlandsNorwayPoland P. R. China Republic of Belarus Romania RussiaSlovakiaSpainSwitzerland TurkeyUnited Arab EmiratesUnited KingdomUSA
Head Office
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ista International in figures: the 2010 financial year
Sales ~ 677 Mio. €*
Billing units (residential and commercial units) ~ 11 Mio.
Employees 4,546
Countries 25
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ista: represented throughout Germany – close to you!
Au i.d. HallertauBerlin (2x)BielefeldBonn Bremen Dortmund Dresden DuisburgErfurtEssenFrankfurtGladbeck
HamburgHanoverKarlsruheKassel Leipzig (2x)Mannheim Munich Muenster NurembergRostock StuttgartWuerzburg
Region North-East
Region Central
Region South
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Sales ~ 355 million €
No. of properties served ~ 444,000
Housing units ~ 4.3 million
No. of meters served per year ~ 25.5 million
Locations 26
Employees 1,228
Sales staff 241
Service partner ~ 2,500 (meter-readers/fitters)
ista Germany in figures: the 2010 financial year
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Market-conform Business model
The optimisation cycle for energy costs and processes
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Agenda
Company profile
Facts, figures and data
Business fields
Business segments
Submetering
Equipment business field
Services
Self-perception
Vision & Corporate Goals
Organisational structure
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Agenda
Company profile
Facts, figures and data
Business fields
Business segments
Submetering
Equipment business field
Services
Self-perception
Vision & Corporate Goals
Organisational structure
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Metering and submetering. What are they?
METERING
User dataList of costs
SUBMETERING
Bills (energy, water, ancillary costs)
Readings
Individualand total bill
Energy utility ista Deutschland GmbH
Property manager
Housing units
Individualbill
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Agenda
Company profile
Facts, figures and data
Business fields
Business segments
Submetering
Equipment business field
Services
Self-perception
Vision & Corporate Goals
Organisational structure
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Who counts on us
Target groups for submetering
Professional property managers
Private property managers
Private house and apartment owners
Craftsmen
Architects / Planners
Energy utilities
Municipal authorities
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Agenda
Company profile
Facts, figures and data
Business fields
Business segments
Submetering
Equipment business field
Services
Self-perception
Vision & Corporate Goals
Organisational structure
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Heat meters
sensonic® II
combimeter® II
ultego® III flow sensor
Water meters
istameter® m
domaqua® m
Residential water
meters
Bulk flow water meters
Equipment to meter water and energy consumption
M-bus
symphonic ® mbus
Radio
symphonic ® radio net
symphonic ®
Heat allocation meters
exemper®
doprimo® picco
doprimo® II
doprimo® III
doprimo® II radio
doprimo® radio
The right technology to suit every requirement
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exemper® heat allocation meter
Evaporation-type heat allocation meter
Operating range tm,A = 60°C to 110 °C (average design temperature of heating medium)
Reading derived from:
surface temperature of the radiator
and duration of temperature influence
Last year's ampoule for direct comparison of consumption values
Modern design
Tamper-proof thanks to lead seal
Environmentally-friendly recycling of measuring ampoules and measuring liquid
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doprimo® II heat allocation meter
Electronic heat allocation meter using the dual-sensor principle
Operating range tm,A = 35°C – 110°C (average design temperature of the heating medium)
Two temperature sensors cause the LC display to advance electronically as a function of time and the difference between the surface temperature of the radiator and the room air
Direct comparison with consumption figures of previous months and previous year thanks to storage and two-line display of the last
12 months' figures
the figures on 2 cut-off dates
Optical interface for electronic readout by means of mobile data acquisition
Service life 10 years + 1 year standby + 1 year storage
Elegant design
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doprimo® III heat allocation meter
E Q U I P M E N T B U S I N E S S S E G M E N T
Electronic heat allocation meter using the dual-sensor principle
Operating range tm,A = 35°C – 110°C (average design temperature of the heating medium)
Two temperature sensors cause the LC display to advance electronically as a function of time and the difference between the surface temperature of the radiator and the room air
Direct comparison with consumption figures of previous months and previous year thanks to storage of the last
12 months' figures
the figures on 2 cut-off dates
Full compatibility with previous model, doprimo I
Optical interface for electronic readout by means of mobile data acquisition
Service life 10 years + 1 year standby + 1 year storage
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istameter® m water meter
Modular retrofittable water meter
Mechanical multi-jet impeller meter for cold and hot water
Retrofittable to all technologies
as radio version istameter® radio
as m-bus version istameter® mbus
as contact version istameter® contact
istameter principle: water meter and installation modules can be separated
Complete system consisting of meter, installation modules and accessories for every application in the residential sector
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domaqua® m water meter
Water meter upgradable with modules
Mechanical, single-jet impeller meter for hot and cold water
Can be retrofitted to suit all technologies
as radio meter domaqua® radio as M-bus meter domaqua® mbus as contact output meter domaqua® contact
Wide variety of applications thanks to different installation lengths and performance ranges
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sensonic® II heat meter
Integrates processor unit, volume meter and temperature sensor in one unit
Compact and wall-mounted versions using the istameter ® principle
Specially tailor-made for heat metering in houses
Electronic registration of the impeller rotation
Easy to replace and versatile in its applications thanks to istameter ® principle
Available in standard, radio and M-bus heat meter versions
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sensonic® II calculator heat meter
Microprocessor unit
Broad field of applications in the operating range from Qn 1.5 m³/h to Qn 250 m³/h
Connection of different volume meters:
sensonic® II flow sensor using the istameter® principle
Impeller contact water meters with thread connection
Woltman contact water meters with flange connection
ultego® II flow sensor using the ultrasonic principle with thread/flange connection
Variable temperature sensors in 3 m and 10 m lengths
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ultego® III flow sensorhighest precision and soundness
Ultrasonic volume meter
Steady and constant meter precision throughout its entire lifetime
Unsusceptible to dirt
For flow rates from 0,6 m³/h to 60 m³/h
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The radio-operated system is used for wireless communication
between two items of equipment
a transmitter which records the data and passes them on
a receiver which picks up the data outside the the users' property and stores them
The components are:
doprimo® II radio – electronic heat allocation meterusing the dual-sensor principle
istameter® radio – modular hot and cold measuring capsule water meter
sensonic® II radio – electronic heat meter in compact and modular designs
pulsonic® II radio – pulse module for integrating electricity and gas meters
Radio system symphonic ® radio net
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High level of data security thanks to automatic
end equipment monitoring and redundant
storage of consumption figures of the last
03 days
03 cut-off dates
18 monthly mean and end figures
Radio system symphonic ® radio net
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The data is read out on request (bidirectional)
The consumption and operating data recorded are collected and stored outside the apartment by means of mobile data collectors and data recording equipment
This "walk by“ meter-reading procedure without any permanently installed data collector requires the following meters and operating equipment :
Heat allocation meter – doprimo® radio Radio module for water meters – radio Radio module for heat meters – optosonic® radio Radio module for meters with pulse output – pulsonic® radio Mobile data collector – MGW Mobile data recording device - PDA
Radio system symphonic ®
Radio is used for the wireless transmission and central recording of allconsumption and operating data measured in a property
E Q U I P M E N T B U S I N E S S S E G M E N T
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symphonic 3 System overview
Bluetooth
Mobiler data collector
Mobiledata recording device
sensonic® II
pulsonic® 3 radio
doprimo® 3 radio
domaqua® radio 3
istameter® radio 3
optosonic® 3 radio
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symphonic sensor net – System overview
Billing system
GPRS
memonic® 3 radio net
sensonic® II
optosonic® 3 radio
pulsonic® 3 radio
doprimo® 3 radio
domaqua® radio 3
istameter® radio 3
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M-bus system symphonic ® mbus
The M-bus system is used for electronic reading of
the data of all consumption meters connected to it
The components are:
Level converter 250 – building central unit
istameter® mbus – modular hot and cold measuring capsule water meter
sensonic® II mbus – electronic heat meter in compact and modular designs
pulsonic® II mbus – pulse module for integrating electricity and gas meters
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Compatible with any manufacturer's equipment as long as it conforms to EN 1434-3
Frequent data readout up to 96 times a day for the management of energy and consumptiondata
Direct comparison with previous months' and previous year's consumption figures as following dataare stored
figures for last 12 months
figures for 2 cut-off dates
M-bus system symphonic ® mbus
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Installation systems – single-pipe connection
For mounting water and heat meters according to the istameter ® principle
Can be installed in all conventional types of pipe
Remains permanently connected to the installation
Available in different dimensions and lengths
Made of hot-pressed brass and high-quality red bronze
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Installation systems – valve connection piece
For retrofitting an istameter® m cold or hot water meter to existing stop cocks in houses
Versions available for vertical or horizontal installation
Different sizes for different stop cocks in housesRp ½, Rp ¾ and Rp 1
20 mm and 60 mm extension kits
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Installation systems, distribution and metering system
Customised distribution boxes contain all the pipe junctions optionally for
Radiator connections
Underfloor central heating systems
Hot and cold water metering
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Protection against deposits and corrosion - water filters
AquaClean Perfect:Back-flushable filters, made completely of brass, with 1"; 1 ¼"; 1 ½" and 2" screw fitting
AquaClean Classic: Cartridge filter made completely of brass with 1" internal thread and shut-off valve
AquaClean Eco: Cartridge filter made of brass/plastic with internal thread and screw fitting in dimensions 1"; 1 ¼"; 1 ½" and 2"
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Agenda
Company profile
Facts, figures and data
Business fields
Business segments
Submetering
Equipment business field
Services
Self-perception
Vision & Corporate Goals
Organisational structure
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ista services:No patent recipes – but many patent solutions All from one source: Integration of product and service
Basic service: From consultancy to the documentation of property data
Equipment service: Providing all services for fitting a property with metering equipment
Consumption data service: Services for punctual determining of consumption data
Billing service: Legally sound billing of energy and other ancillary costs
Financing service: Individual financing forms for metering technology
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ista services:No patent recipes – but many patent solutions
Data exchange: Professional data exchange in various versions
Energy efficiency of buildings: Our energy passport creates transparency
Integrated billing: Heating cost billing in property manager software systems e:duo: Energy supply and billing from one source ista smoke detector service: fumonic® - Safety day and night
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Integration of product und service
local reading (MDE)
central reading (radio/M-Bus)
electricity
heat
gas
water
safety
Issuing billsConsumption data acquisition
Equipment installation and management
Energy-Contracting Energy data-management
billing energy pass
S E R V I C E S
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The ista basic service: From consultancy to the documentation of property data
Competent advice on all questions concerning heating cost bills
Detailed analysis of the supply and usage structureof your properties
Determining the optimum metering equipment and services for the property
Full documentation of all relevant data
Master data updating; continuous updating of data
Check-up: Preparation of concept for modernisation of existing metering equipment and billing processes
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The ista equipment service: Providing all services required for fitting a property with metering equipment
Recording and evaluation of radiator-specific data
Professional and punctual installation of new equipment
Programming and commissioning of installed metering equipment
Professional saving of all recorded data
Replacement of currentmeters by new ones
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The ista consumption data service: Services for punctual meter-reading and determining of consumption data
Types of consumption data recording
Local reading: The data are read directly on the meterusing a hand-held computer
Central reading: The data are read without entering the housing unit using radio or M-bus technology
Remote reading: The data are read without enteringthe property using telecommunications channels
Punctual service for main and interim readings
Functional testing of the meters during the meter-readings
Plausibility checks to ensure high data quality
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The ista billing service: Legally sound billing of energy as well as other ancillary costs
Punctual mailing of user list and cost breakdown tailored to the individual property
Automatic reminder if the updated user and cost data have not be provided after 9 months
Issuing of a legally sound bill in accordancewith the statutory regulations
Adapting of billing modalities to individual requirements such as user group, calculation of advance payments, VAT etc.
Archiving of billing documents
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The new ista Invoice: modern, simple and customer-friendly
Double sided printing
New structure
Additional calculation steps
Important information on the front page
Additional explanations in the comments column of the individual bills
A better overview for you and your tenants!
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The ista financing service: Individual financing forms for the purchase and rental of our metering technology
ista financing service
Purchase Warranty maintenance Rental
Property (equipment) You You ista
Allocatability (equipment) 11 % increase in net rent
Allocatable in accordance with Section 7, para. 2 Heating Cost Regulation
Allocatable in accordance with Section 7, para. 2 Heating Cost Regulation
Warranty (defects for which we are not responsible)
ista after purchase contract
ista for duration of warranty maintenance contract
ista for duration of rental agreement
Observance of calibration deadlines
You ista ista
Equipment replacement You ista ista if follow-on contract signed
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The ista web portal: 24-hour information online…
ista® online – the application for direct billing data exchange via Internet – fast and safe.
ista® web archiv – enables you to check and download the most important billing documents online and at any time.
NEW: ista® Energie data management – keep track of the energy consumption of your property and tenants!
NEW: Reading and billing status – your current readings and billing status at a glance.
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ista energy data management in ista web portalWeb-based energy data management represents structure, quality and cost savings
The web-based ista energy data management visualizes consumption and cost parameters in the Internet.
This saves internal time and cost expenses for calculations and comparisons.
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The ista data exchange: Professional data exchange in various versions
Data exchange classic – Data exchange with your housing management software – tried and tested a million times
ista® archive – Your billing documents in digital form for reading into your document management system or for viewing or archiving
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Energy efficiency of buildings: Our energy passport creates transparency
EU Directive stipulates that, from July 1, 2008, every potential buyer/tenant must be presented with an energy passport for any building which is constructed, sold or leased
Analysis of the energy quality of the property
ista will issue consumption-based energy passports
ista customers will receive requirement-based energy passports exclusively from a competent partner company
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Integrated billing with ista: Integrated preparation of heating cost, operating cost and cold water bills with various software solutions tailored to the needs of residential real estate owners.
IB on the GES system of Aareon: Property managers and ista both use only one IT system: GES/Blue Eagle.
IA on the software system wowi c/s of ESS.
IB via the data interface, ista®comfort, on PC programs of
GAP Group and Sykosch-Software AG: "Data exchange“ using an interface link to the ista billing systems via Internet.
Billing data from meter-readers and property managers are combined in one IT system or are made available in full detail in the IT systems of both parties.
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Consultancy
Planning
Financing
Implemen-tation
Operationalmanagement
Recording
Bil ling
Special services
AnalysisData recording
Concept Development
Financing &calculation models
Construction planning Construction InstallationCommissioning
MaintenanceModernisation
Fuel management
Recording units Installation & maintanance Data recording Meter-reading
Issuing of billsfor heat and
hot water
Direct billing Data exchange ModernisationPoint-of-use heatsystems
Energy supply and billing from one source
ista and MVV Energiedienstleistungen are
pooling their know-how inone jointly held
subsidiary called e:duo.
Together they want to become the leading
service partner for the real estate industry.
From consultancy and needs assessment,
planning, financing, construction
and operation, the maintenance of
modern energy systems to consumption
data recording and a professional billing
service, e:duo offers its customers
integrated solutions from one source.
e:duo .
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Continuous concept: smoke detector fumonic®
Including competent and reliable maintenance service.
Only one contact person for measuring technology and smoke detectors
Legally sound documentation and the complete service spectrum rendered by one source
Financing service to the accustomed extent
Devices meet the highest quality standards
Annual function check of the smoke detectors together with reading of the measuring technology
ista tenant service including service hotline
ista Smoke Detector Service:Safety Day and Night
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HesseHesse
All existing apartments must be equipped by
31.12.2014
All existing apartments must be equipped by
31.12.2014
Rhineland-PalatinateRhineland-Palatinate
All existing apartments must be equipped by
12.07.2012
All existing apartments must be equipped by
12.07.2012
North Rhine-WestphaliaNorth Rhine-Westphalia
All publically subsidized new buildings with
residential use
All publically subsidized new buildings with
residential use
Schleswig-HolsteinSchleswig-Holstein
All existing apartments must be equipped by
31.12.2010
All existing apartments must be equipped by
31.12.2010
Mecklenburg-West PomeraniaMecklenburg-West Pomerania
All existing apartments must be equipped since
31.12.2009
All existing apartments must be equipped since
31.12.2009
HamburgHamburg
All existing apartments must be equipped by
31.12.2010
All existing apartments must be equipped by
31.12.2010
SaarlandSaarland
All new buildings with residential useAll new buildings with residential use
Sachsen-AnhaltSachsen-Anhalt
All existing apartments must be equipped by
31.12.2015
All existing apartments must be equipped by
31.12.2015
ThuringiaThuringia
All new buildings with residential useAll new buildings with residential use
BremenBremen
All existing apartments must be equipped by
31.12.2015
All existing apartments must be equipped by
31.12.2015
The law on mandatory smoke detectors is coming! Current statutory obligation to install smoke detectors in Germany
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Agenda
Company profile
Facts, figures and data
Business fields
Business segments
Submetering
Equipment business field
Services
Self-perception
Vision & Corporate Goals
Organisational structure
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What makes us successful
Service orientation
Quality
Partnership
Competence
Safety
Reliability
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Our top priority is to satisfy our customers
Systematic service orientation and focus on customer requirements are firmly anchored in our corporate strategy
New and further development of our products and processes in line with customer requirements. Since years, ista works closely together with a Customer Advisory Board.
Annual survey-based evaluation of customer satisfaction (Customer Satisfaction Index)
Regular benchmarking with highly customer oriented companies in Germany.
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Agenda
Company profile
Facts, figures and data
Business fields
Business segments
Submetering
Equipment business field
Services
Self-perception
Vision & Corporate Goals
Organisational structure
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"ista – No. 1 worldwide!"
Expansion of international market leadership
Innovative technology for more energy efficiency
Organic growth and selective acquisitions in the core business
High qualitiy standard by systematic service and process management
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Agenda
Company profile
Facts, figures and data
Business fields
Business segments
Submetering
Equipment business field
Services
Self-perception
Vision & Corporate Goals
Organisational structure
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Organisational Structure ista International GmbHExecutive Board
Region North
Corporate
Communications
Accounting
Controlling
Tax
Corporate Finance
Internal Audit
Procurement/Logistics
Region South/EM
France
RegionCentral
USA/UK
CFO
C. Leu
COO
J. Schein
HumanResources
SalesImprovement
LegalProducts
CEO
W. Schmidt
IT DemandManagement
IT SupplyManagement
OperationsManagement
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Human Resources
Organisational Structure Region Central Executive Board
Austria
Luxembourg
Switzerland
Controlling
Financial Accounting
Marketing / BusinessDevelopment
Sales Support
e:duo
Key AccountManagement
Region South
CEO
W. Schmidt
CFO
Dr. D. Hackenberg
Operations Management /ServiceCenters
RegionMidst
RegionNorth-East
CSO
P. Ruwe
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Our Branch Structures
Branch Manager
Customer Care
Operations Manager
Customer Care Centre Technical Centre Meter Service Management
Management of Customer Enquiry
Management of Legal Actions
Order Management
Sales Manager
Field Force for Private Property Management
Field Force for Craftsmen, Architects and Engineers
Management and Control of Service Technicians
Selection and Supervision of Sub Contractors
Technical Training & Support
Project Management
Quality Management
Order Execution
Scheduling of Sub Contractors
Meter Management
Meter- und Contract Management
Field Force for Professional Property Management
Internal Sales Support
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Thank you!
