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Session 2: Deskless Worker

Collaboration in a Post-PC worldCisco Jabber & Cisco WebEx

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(Play as audience enters after break – local file available)

Collaboration in a Post PC World

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Cisco’s Leadership In UC

• #1 in Enterprise Call Control

• #1 in Video

• #1 in Web Conferencing

• #1 in Audio Conferencing

• #1 in Unified Messaging

VM & UM

VoIP & IP PBX

Video & TP

Web & Audio Conf.

eMail

Presence & IM

Sources: Synergy Research, Frost & Sullivan, Gartner, Intellicom Analytics, Cisco Q4 2009Note: Enterprise Call Control excludes low-end KTS category

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Multiple Ways to Start and GrowBegin with IM or Add to Existing UC Deployment

• Start with IPT, IM, Web conferencing, Video

• Mix IM–only and IPT/UCusers

• Combine on-premises & SaaS components

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Cisco can address a broader range of work locations

Address Multiple User Types

Cisco can address a broader range of the user types

Deskless workers Mobile workersExecutive workersInformation workers

Office – Teleworkers – Retail – Hospital - Manufacturing

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Traditional Tools Do Not Address Challenges

• Evolving employee expectations, purchase models

• Leverage investments

• Ensure security and compliance

• Control costs

• Make distributed workforces more productive

• Improve processes, speed issue resolution

• Increase efficiency

IT ChallengesBusiness Challenges

Cisco Confidential© 2010 Cisco and/or its affiliates. All rights reserved. 7

**Gartner research prediction; Gartner Forecast: Tablet PCs, Worldwide, November, 2010

iPad + Mac = 12% PC Share

100+ MillionTablets

70% of college freshman

2010

Mobile devices*

3.6B

1.8BMobile

web access devices*

Daily Android

Activations

300,000

The Post-PC Era

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Best Experience Across PC, Tablet and PhoneAddressing Needs of Post-PC Workspace

TabletiPad Cius Samsung

PCWin OS Mac OS

PhoneiPhone Android

Blackberry Nokia

• Changes in device ownership

• More choice - When, where, how & what device

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Cisco Jabber

All-in-one UC Application

• Presence & IM• Voice, Video, voice messaging• Desktop sharing, conferencing

Collaborate from Any Workspace

• PC, Mac, tablet, smart phone• On-premises and Cloud• Integration with Microsoft Office

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Call Control- SIP -

Presence & IM- XMPP - Meetings Voice Messaging

Devices Share the Same Infrastructure Cisco Jabber

Unified Communications

Manager

•Unified Presence•WebEx Connect service (SaaS)

•WebEx (SaaS)•MeetingPlace

Unity Connection

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Interoperable, Flexible, Secure Presence and IM

XMPP–based solution• Open Presence and IM standard–Broad support• Interoperable–Federates with popular IM solutions

• Flexible deployment options• Secure SaaS and on-premises• Hybrid UC options

3rd Party XMPP Clients

Federations

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Cisco Presence and Instant Messaging Enhance Productivity, Instantly Communicate

• See who is available and how• Instantly and efficiently interact

• Point to Point and Group Chat

• Within and between organizations

• Desktop and Mobile clients

• Easily escalate to audio, video, web share

• Advanced IM Capabilities

• IM logging – Ensure compliance

• Integrated Persistent ChatPersistent chat available with on-premises presence solution only

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Communicate From Microsoft ApplicationsIM, Communications Integrated for Easy Access

• View availability and initiate communications

Dynamic presence statusClick-to-chat & call (audio/video)Point-to-point & multi-party

• Microsoft Outlook, SharePoint, Office

• Browsers, Web–applications

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Anywhere Access to Business Quality Voice and Video• Simple, Intuitive User Experience

Point and Click access

• VoiceSoft phone or desk phone controlHigh quality audio experienceUses industry leading call control

• VideoRich Experience - High definition (720P)Industry standard (H.264) -Interoperate with Cisco TelePresence, Cius, IP Video Phones, 3rd party video solutionsMultiparty, continuous presence

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Multiparty Web, Video, Audio Conferencing

• Industry leading WebEx solutionAudio, web and high quality videoScale to 100s of attendeesMeetings, Training, Event versions

• Share desktop, applications, and presentations

• Ad-hoc and scheduled meetings

• Consistent, cross–platform experienceShare from Windows, Mac, LinuxMobile access

1. High–definition video currently available with on-premises solution only

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Demo of Jabber Desktop Client

• Outlook Integration (bubbles)• 1:1 Desktop sharing, screen capture• CUCM Integration• Visual Voice Mail• Escalation options

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Cisco JabberPlatform and Device Overview

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Anytime, Anywhere, Any Deployment Consistent Architectural Framework

Android UI

Client Services Framework (CSF)

Hard Endpoints Mobile Cisco

JabberIntegrations

& SDKSWeb UC& Quad

MediaVirtualization

Windows UIMac/IOS UI

Jabber Web SDK

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Cisco Jabber – Windows

• Unified Personal Communicator and WebEx Connect in 2011Share infrastructue with Jabber branded clients

Jabber for Windows

• Replaces Unified Personal Communicator and WebEx Connect clients

• Single client for on-premises and SaaS

• Software upgrade

Unified Personal Communicator- On-premises -

WebEx Connect - SaaS -

#CiscoPlus

Cisco Jabber for MacComplete UC Client Application

Features:• Presence & IM• Voice• Visual Voicemail,

transcription• Desktop share, conferencing• Video in Q4 2011

Benefits:• Familiar Mac experience• Platform choice• Consistency across

platforms and deployment models

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Cisco Jabber – Desktop Video

• UC Windows client includes High-Definition, H.264 today• New Jabber releases integrate Precision Video Engine (PVE)

PVE powers Cisco Movi today

• PVE delivers HD to more users, from more placesHD video on lower performance computer (dual core)ClearPath technology – Better performance over unmanaged networks

• Jabber for Mac – Q4 CY11, Jabber for Windows – 1H CY12

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Cisco Jabber Software Development KitNew Offering• Real-time collaboration within

web applications• Building blocks to UC-enable

web appsVoice, Video, Presence/IM, Voicemail, WebExWeb softphone plug-in, video later in 2011Reference applicat code

Benefits• Productivity – Business

process integration• Deployment Flexibility -

Choice, Simplicity, Reach

© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 23

Cisco Jabber – iPhoneYour iPhone is an IP Phone

• Improve mobile productivityVoice over Wi-Fi softphoneEnterprise telephony features Business Visual VoicemailSearch Corporate Directory

• Simple, intuitiveVoice Dialing“Always-on” – Runs in the backgroundHandoff to mobile network, desk phone

• Mobile Privacy - Send work number

• Lower mobility costs

© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 24

Cisco Jabber for Android Your Android Phone is a IP Phone

Improve mobile productivity• Voice over Wi-Fi softphone• Enterprise telephony features • Access corporate voicemail• Search Corporate Directory

Simple, intuitive• “Always-on” – Runs in the background• Use native Android phone capabilities • Handoff to mobile network, desk phone

Mobile Privacy - Send work number

Lower mobility costs

© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 25

Cisco Jabber IM for BlackBerry

Stay connected on the go• Basic IM

• Presence status changes

• On-premises or cloud-based IM backend

Take action from your contact list• Join an instant meeting• Click to call, email, SMS

Flexible, secure deployment• Single Sign On• Secure, Proxyless Architecture

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Demo of Cisco Jabber on Smartphone

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Cisco WebEx

#CiscoPlus

Ubiquitous Conferencing Support

CollaborativeMeetings Training Marketing Support

Video Conferencing

Audio Conferencing (MeetingPlace, WebEx, Third-party)

#CiscoPlus

Meeting Experience

• WebEx High Quality Video

Universal Access

• Smartphones, tablets

Interoperability

• Cisco TelePresence WebEx OneTouch

Deployment Flexibility

• Cisco Unified MeetingPlace

Cisco Conferencing Innovation

#CiscoPlus

Meeting Experience: High Quality Video In Meeting Center, Training Center, Support Center

Engaging video experience• High-quality resolution: 360p• Active speaker switching• Full-screen video mode with ActivePresence• Active speaker window when

in sharing content• Available on iPad and coming to Cius

Convenient and user friendly• Fast and easy setup• Automatic configuration• Simple controls• High capacity• Display flexibility

*Support Center: 2-point video, Windows OS

#CiscoPlus

Universal Access: Mobility

WebEx Meeting Center on Mobile• Android

• Blackberry• Cius• iPhone

• iPad

Anywhere, anytime access• One click access on Cius

• Two-way video on iPad 2.0• Voice over wifi on Cius, iPad

*Support Center: 2-point video, Windows OS

#CiscoPlus

• “One button to push” to launch WebEx from Cisco TelePresence room

• Two-way data sharing for WebEx and Cisco TelePresence attendees• Integrated audio and unified participants list• TelePresence video in a WebEx Meeting Center meeting

Interoperability:Cisco TelePresence WebEx OneTouch

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On-premises audio conferencing• Leverage IP network for cost savings

• Scalable and Secure • Simple setup, attend, meeting control• Integrated across audio, video & web

Deployment FlexibilityWebEx and Cisco Unified Communications

Unified MeetingPlace 8.5:• Enhanced Software-only option• Improved scalability• Simplified WebEx and on-premise audio setup

#CiscoPlus

Demo of Webex with HQ Video• Launch from Jabber/Connect on

desktop• ipad2 with HQ video• Android integration• Network Based Recording

#CiscoPlus

In Summary

• The Post-PC Era has arrived … New opportunities and new requirements … Cisco enabling new environment today

• Best UC Experience Across PC, Mac, Tablet and Smartphone

• On-premises & Cloud deployment

• Works with installed systems… Integrated with Microsoft Office… Industry Standards… Cisco call control

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Q&A

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Follow @CiscoCanada and join the #CiscoPlus conversation

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