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Co-Design of eTourism Application. The Case of Ilha de Mozambique

Salomão David

Lorenzo Cantoni

Università della Svizzera italiana (USI), Lugano, Switzerlandcumbulas@usi.ch

cantoni@usi.ch

www.newmine.org

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The Island of Mozambique

The Island of Mozambique was declared in 1996 by UNESCO as World Heritage Site (WHS) due to its outstanding cultural and historical value.

– The town historic sites are located in the northern side of the island;

– Most of the island is built in straw and stone;

– The island has the oldest and complete Fort ( The Fort of São Sebastião) in sub-Saharan Africa built in 1558;

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• The unification of Community radios and telecentres gave birth to Community Multimedia Centers (CMCs).

– Community radio is a radio that broadcasts in local languages, with coverage not higher than 100 Km.

– The telecentre part provides ICT training (word, excel, power point, Access, Internet).

Objectives:– Involve local community in the design of a convivial tool for tourism;

– Promote tourism at national and international level;

– Provide to the CMC capabilities to address community needs;

• A convivial tool is a solution that allows communities to invest their time to enrich the environment with the fruits of their creativity (sanders, 2006)

The island and ICT

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Research Questions

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Davis, 1989

Co-design is used as a complementary design strategy to draw artefacts on a shared vision, social learning and mutual understanding (sanders, 2006).

Participants of co-design sessions:

•Local community–Bed and Breakfast owners ;

–Local enterpreneurs;

–School Teachers;

–Government entities;

•CMC–CMC Director;

–Radio Coordinator;

– Volunteers (6)

•RE-ACT Team

Methodology

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Results

Sep 2013 - Sep 2014

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Travellers and information

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Travellers and information

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Conclusions• This case study explored the implications of a co-design approach aiming

at creating a community e-tourism solution in a developing economy. • The B&B received financial benefits from providing information about

services provided. • The B&B hosted 19 % travellers who declared the community website as

main source of information. • Responses to the questionnaire reflect the diversity of travellers, but it is

unequal when compared to website visitors.

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Thank you