CitrixUserGuide

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Remote Office 2007 User Guide

Introduction This document explains how to use Remote Office 2007 to access BlueCross applications remotely.

About RemoteOffice

The Remote Office 2007 solution is used for non-Blue Cross assets.Remote Office 2007 is for employees who need access to the Blue Crossnetwork but DO NOT have a Blue Cross-owned asset. Users can sign in tothe Remote Access 2007 web site from any home PC and will be offeredselect applications.

Technicalissues

You’re encouraged to contact the Service Desk at (651) 662-5555 regardingany Remote Office 2007 issues. By reporting your issues, you can help theRemote Office 2007 project team identify opportunities for improving the

performance of Remote Office 2007. Throughout implementation andmigration of Remote Office 2007, the project team will review the ServiceDesk issues log weekly and implement enhancements as needed.

Access 2003and MS Office2003

The Remote Office 2007 application uses Access 2003 and MS Office 2003.If you use any Access databases, they must be upgraded to Access 2003before you connect to them from home. You must also have a MS Office2003 license already established through Blue Cross.

Contents Topic Page

Before you start...........................................................................................2

Creating a SecurID PIN...............................................................................3Signing in.....................................................................................................5

Downloading the client.................................................................................7

Using Lotus Notes the first time.................................................................12

Frequently Asked Questions (FAQ’s).........................................................17

Remote Office Help...................................................................................22

October 2007 1




Before youstart

To access Remote Office 2007, you’ll need the following:

• Completed and approved “Remote Access Request” form• SecurID token• High speed internet connection (cable or DSL)

Lotus Notes requirements:

• You need at least 50 Mb free space on your N: drive. If you havean N:\backup01, N:\backupxp, or N:\backupxp01 folder, delete it and allthe contents within it. If you are not a Deframe user and have anN:\ondemand directory, delete that as well.

• You must know your Lotus Notes ID (name), such as “Jane A.Smith” or “Robert Jones.”

• You must know whether you are on the NoteMail01 or NotesMail02 Lotus Notes server.

Tip To find your Lotus Notes ID and server, open the BCBSMN’sAddress Book database in Lotus Notes and search for your name.

2 October 2007




Creating aSecurID PIN

Before accessing Remote Office 2007, you must create your SecurID PIN.You can do this as soon as you receive your SecurID token.

Important: If you’ve already created your SecurID PIN, go to the “Signingin” section on page 5 to sign in to Remote Office 2007. Otherwise, followthese steps:

1. Open your web browser and go to https://atwork.bluecrossmn.com/ . The Remote Office 2007 Log In screen is displayed.

May 2007 3

https://atwork.bluecrossmn.com/






Creating aSecurID PIN,continued

2. Type your A0 number in the “User Name” field, and the six-digit tokencode displayed on your SecurID token in the “PASSCODE” field.

3. Click Login. The Remote Office 2007 New PIN screen is displayed.

4. In the “Enter PIN” and “Verify PIN” fields, type a PIN that is four to eightcharacters long. The PIN can be all numeric, all alpha, or a combinationof both.

5. Click Submit. The following message is displayed.

6. Click OK. The Remote Office 2007 Log In screen is displayed again.

7. If you have met all the Remote Office 2007 prerequisites, close your browser and go to the "Signing in" section on page 5 to sign in to

Remote Office 2007.

4 October 2007




Signing in To sign in to Remote Office 2007:

1. Open your web browser and go to https://atwork.bluecrossmn.com/ . The Remote Office 2007 Log In screen is displayed.

2. Type your A0 number in the “User Name” field, and your SecureID PINand six-digit token code in the “Password” field (e.g., mypin123456).

May 2007 5







Signing in,continued

3. Click Login. The Remote Office 2007 Welcome screen should bedisplayed. If it isn’t, wait for your token code to change and repeat steps2 and 3.

4. If you have:

• already downloaded the local client, skip to step12 on page10• not downloaded the local client, go to the next step

6 October 2007




Downloadingthe client

5. Click Citrix ICA Client for Windows near the bottom of the screen. Apopup similar to the following is displayed.

6. Click Save or Save this program to disk and browse to where youwant to save the Ica32web.msi file.

7. After you save the Ica32web.msi file, open it and follow the prompts torun the file and install the client. When the client has been installed,you’ll see a message similar to the following.

8. Click OK and then close your browser.

May 2007 7




Signing in 9. Open your browser and go to https://atwork.bluecrossmn.com/ again. The Remote Office 2007 screen is displayed.

10. Type your A0 number in the “User Name” field, and your SecureID PINand six-digit token code in the “Password” field.

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11. Click Login. The Remote Office 2007 screen is displayed.

May 2007 9





12. Click Advanced Options in the “Log in” box on the left. The AdvancedOptions fields are displayed.

13. In the “Remote client type” drop-down list, select Native Client.

14. Type your user name (A0 number) in the “User name” field and your LAN/Novell password (NOT your SecurID PIN and token code) in the“Password” field.

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15. Click Log In. A screen similar to the following is displayed, with iconsfor your available applications displayed on the left.

16. Open up the application(s) you want to launch. When you are done

using Remote Office 2007, close any open applications and click LogOff on the Remote Office 2007 Welcome screen.

Important: The first time you use Lotus Notes through Remote Office2007, complete the steps in the “Using Lotus Notes the first time”section on page Error: Reference source not found.

May 2007 11




Using LotusNotes the firsttime

The first time you use Lotus Notes through Remote Office 2007, you’ll needto complete the following steps:

1. Open Lotus Notes. The following screen is displayed.

2. Click Next. The following screen is displayed.

12 October 2007




Using LotusNotes the firsttime,continued

3. In the “Your name” field, type your name as it is listed in the LotusNotes BCBSMN’s Address Book (e.g., Mary Smith or Mary A. Smith).

4. In the “Domino server” field, type your Lotus Notes Mail server (NotesMail01 or NotesMail02). If you type the wrong server name, youwill not be able to open your mailbox.

5. Click Next. The following screen is displayed.

May 2007 13





6. Click Browse and navigate to your N: drive. The following screen isdisplayed.

7. Select your .id file (e.g., A09999) and click Open. The following screenis displayed, with the “File name” field filled in.

14 October 2007





8. Click Next. The following message is displayed.

9. Click No. The following screen is displayed.

10. Type your Lotus Notes password and click OK. The following screen isdisplayed.

May 2007 15





11. Uncheck Setup instant messaging and click Next. The followingscreen is displayed.

12. You do not need to select any items on this screen. Click Next. Thefollowing message is displayed.

16 October 2007





13. Click OK. Lotus Notes will open.

14. Click the option you want (1, 2, or “No thanks…”). Your Lotus Notessetup through Remote Office 2007 is now complete.

May 2007 17




Remote Office 2007

Frequently Asked Questions

What is RemoteAccess 2007? Remote Access 2007 is a thin client solution that allows you to runapplications you haveat work; from home or on the Blue Cross local area network (LAN).

You have real time access to run your applications as fast as if youare in the office. It does not matter if you're using a dialup modem,DSL, or cable modem to access Remote Access 2007remotely

How does RemoteAccess 2007work?

This product allows multiple users to run multiple applications on theRemote Access 2007Server at the same time. When you runapplications on the Remote Access 2007 Server the screen shots are

sent to your computer and, in return, your keyboard input and mousemovements are sent to the Remote Access 2007 Server where all your applications are installed and running from

Where do I storemy files whenrunning onRemote Access2007?

When you login to the web interface you will be presented with acustomized ‘application window’ that will present you with your applications. When you launch your applications there is a script that willrun to map your network drives/file shares.

You will have an N: drive where you can store all your files anddocuments. This is a secured folder that only you will have access to. Itis the same N: drive that you have mapped when you are at work.

Why can't Iaccess my localhard drive?

This is by design. When you log into Remote Access 2007 you will havemapped network drives for you to save your files and documents to.Saving your data to a network drive is more secure and gets backed updaily.

Are there anycosts associatedwith Remote

Access 2007?

Yes there is a charge of $230.00 for Remote Access 2007 RemoteAccess, which your department will be charged to cover licensing costs.

What applicationsare available viaRemote Access2007?

Word Internet Explorer Tivoli Service desk PuttyExcel Trol PLSQL Developer Access Louts Notes RDPPower Point Quick3270 SAP

Notepad

18 October 2007




Who do I call for support?

Contact the Service Desk at Ext: 25555

Common calls to the help desk regarding using Remote Access

2007:

I was previouslylogged into thesystem, but now I'mkicked out of it.

If the users Remote Access 2007 session does not show activity within 3hours after the Remote Access 2007 login, the system will log the user out. The Web Interface will timeout after 30 minutes.

GlossarySSL VPN

An SSL VPN (Secure Sockets Layer virtual private network) is a form of VPN that can be used with a standard Web browser.

Citrix

Citrix Presentation Server uses the ICA protocol to turn the clientmachine into a terminal and governs the input/output between the clientand server. Applications can also be run from a Web browser.

What do the buttons mean at the bottom of my Remote Access 2007page?

May 2007 19




How do I change my connection preferences (dialup, cable modem)?

1) Click on the second icon from the right listed under applications (see below screenshot)

20 October 2007




2) Go to Connection Preferences

May 2007 21




3) Under Performance > Connection Speed > click on the drop down arrow to select youconnection type:

• High – Cable/DSL/LAN• Medium High – Dial-up (>33k)•

Medium – Dial-up (<=33k)• Low – CPDP / Wireless

**Make sure you select the correct connection speed**

*This will may prevent random session disconnections if set to correct connection speed*

22 October 2007




Remote Office 2007 Help

Remote AccessHelp

When logging into Citrix I get this Citrix window at the top of my screen:

This is because the Remote Office 2007 is using the Java client. To remove thiswindow you can change the type of client for Remote Access 2007 to use.

To change the client from Java client to Native client:

1) Under Advanced Options > Remote Client type > click on the drop downarrow and select Native client.

2) Click on Advanced Options to hide the options.3) Enter in your User name and password > login.

May 2007 23




After logging into Remote Office 2007 I try to launch my applications I get thmessage “Can not find Launch.ica”

This message indicates that either you need to download the ICA client(ica32web.msi) file from the Remote Office page OR you need to reinstall the ICAclient. Please refer to “Downloading the client” on page 5.

Sometimes when I am connecting to https://atwork.bluecrossmn.com I getrandomly disconnected. What is causing this?There are many variables that may cause your session to get randomlydisconnected.

Here are some steps that you can take to make sure your Remote Office 2007 hais set correctly.

1) Check your Connection Preferences. Please refer to page 19 “How do Ichange my connection preferences (dialup, cable modem)?” for information on how to change your connection settings to match your

connection speed provided by your Internet Service Provider (ISP).2) The random session disconnects could be from the quality of service from

you ISP. If you use dial-up connectivity you may experience disconnectsmore than a user that has a broad band connection (cable modem or DSLconnection).

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