Welcome toCIS 111

CompTia A+Jeopardy

Susan K. Smith, CIS 111, Winter Qtr 2012, TVCC

JeopardyIntro to

Operating Systems

Dealing with the Public

Methods of Installation

PreventiveMaintenance

OptimizingWindows

Q $100

Q $200

Q $300

Q $400

Q $500

Q $100 Q $100Q $100 Q $100

Q $200 Q $200 Q $200 Q $200

Q $300 Q $300 Q $300 Q $300

Q $400 Q $400 Q $400 Q $400

Q $500 Q $500 Q $500 Q $500

Final Jeopardy

$100 Question from Intro to Operating Systems

Windows 2000, Windows XP, Windows Vista

$100 Answer from Intro to Operating Systems

What are the Operating Systems covered on the

CompTia A+ exams

$200 Question from Intro to Operating Systems

Linux, the Mac OS, or server operating systems

$200 Answer from Intro to Operating Systems

What are Operating Systems NOT covered in the CompTia A+ exams

$300 Question from Intro to Operating Systems

32-bit, 64-bit, x86 and x64

$300 Answer from Intro to Operating Systems

What are categories of processors currently used on desktop and laptop

computers that you need to be familiar with

$400 Question from Intro to Operating Systems

On the right side of the taskbardisplaying open services, also

called the “systray”

$400 Answer from Intro to Operating Systems

What is the Notification Area

$500 Question from Intro to Operating Systems

Hide a file, make it a read-only file, flag a file to be backed up, or only in Vista, index.

$500 Answer from Intro to Operating Systems

What are file attributes

$100 Question from Dealing with the Public

Your first choice for certification as a PC

technician should be this program because of it’s

industry recognition

$100 Answer from Dealing with the Public

What is CompTia A+ Certification

$200 Question from Dealing with the Public

Be on time, avoid distractions, set and meet

expectations and timelines, communicate the status of

the solution, and deal appropriately with

confidential materials

$200 Answer from Dealing with the Public

What is Customer Service

$300 Question from Dealing with the Public

Asking open-ended questions to narrow the

scope of the problem and restating the issue or

question

$300 Answer from Dealing with the Public

What is Clarifying Customer Statements

$400 Question from Dealing with the Public

To not minimize a customer’s problem or not

be judgmental toward a customer

$400 Answer from Dealing with the Public

What is Important

$500 Question from Dealing with the Public

At a later date, verifying your customer’s satisfaction

with your service

$500 Answer from Dealing with the Public

What is Follow Up

$100 Question from Methods of Installation

If using another bootable media besides the hard drive to install an operating system, THIS must be accessed to

change the boot order

$100 Answer from Methods of Installation

What is the BIOS setup

$200 Question from Methods of Installation

Automated options (an answer file) for installation so that you don’t have to sit at the computer to install an OS

$200 Answer from Methods of Installation

What is an Unattended Installation

$300 Question from Methods of Installation

A copy of the entire volume on which Windows is installed to

another bootable media

$300 Answer from Methods of Installation

What is a Drive Image

(Also known as a disk clone or disk image)

$400 Question from Methods of Installation

A file server on the network used for multiple installations because it contains

a folder with the set-up files

$400 Answer from Methods of Installation

What is a Distribution Server

$500 Question from Methods of Installation

“If it ain’t broke, don’t fix it.”

$500 Answer from Methods of Installation

What is the general rule regarding notebook computers

$100 Question from Preventive Maintenance

Equivalent to Chkdsk C: /R in Windows Vista/XP/2000,

this outdated command is for Windows 9x/Me

$100 Answer from Preventive Maintenance

What is Scandisk

$200 Question from Preventive Maintenance

An extra copy of a data or software file that is Very Important so you can use it if the original file becomes

damaged or destroyed

$200 Answer from Preventive Maintenance

What is a Backup

$300 Question from Preventive Maintenance

A snapshot taken of the system settings and

configuration.

$300 Answer from Preventive Maintenance

What is a restore point

$400 Question from Preventive Maintenance

A volume that can be accessed by way of a folder on another volume

so that the folder has more available space.

$400 Answer from Preventive Maintenance

What is a Mounted Volume

$500 Question from Preventive Maintenance

Once you have converted a basic disk to this, you cannot revert it back to a basic disk without losing all data on the drive.

$500 Answer from Preventive Maintenance

What is a Dynamic Disk

$100 Question from Optimizing Windows

Also called the System Monitor

$100 Answer from Optimizing Windows

What is the Performance Monitor

$200 Question from Optimizing Windows

Tool that gives better information than Task Manager

$200 Answer from Optimizing Windows

What is Process Explorer

This free utility can be picked up at technet.microsoft.com

$300 Question from Optimizing Windows

Although frustrating to many, disabling this, is not

recommended best practice because it improves the

security of a system

$300 Answer from Optimizing Windows

What is Vista UAC Box

$400 Question from Optimizing Windows

Gives a high-level measurement of the overall performance of a

system and lists any performance alerts.

$400 Answer from Optimizing Windows

What is the Windows Vista Experience Index

$500 Question from Optimizing Windows

A database designed with a treelike (hierarchical) structure that contains

configuration information for Windows, users, software

applications, and installed hardware devices.

$500 Answer from Optimizing Windows

What is the Registry

Final Jeopardy

This author wrote, “When a father gives to his son, both laugh; when his son

gives to his father, both cry.”

Final Jeopardy Answer

Who is William Shakespeare