Chapter 1 What is Organizational Behavior.pptx
Transcript of Chapter 1 What is Organizational Behavior.pptx
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#fter st%"ing this 'hapter("o% sho%l be able to)
1. Define organizational eha!ior "#$%.
2. &ho' the !alue to #$ of syste(atic study.
). Identify the (a*or eha!ioral science disciplinesthat contriute to #$.
4. De(onstrate 'hy fe' asolutes apply to #$.
+. Identify the challenges and opportunities
(anagers ha!e in applying #$ concepts.. Identify the three le!els of analysis in #$.
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1.he *iel ofOrganizational Behavior
Organizational behavior studies theinfluence that indi!iduals, groups andstructure ha!e on eha!ior 'ithin
organizations Its chief goal is to apply that -no'ledge to'ard
i(pro!ing an organizations effecti!eness
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*o'al Points of OB
/os
or-
senteeis( E(ploy(ent turno!er
Producti!ity
u(an perfor(ance
3anage(ent
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2. Co!ple!enting Int%ition+ith S"ste!ati' St%"
Int%ition)your gut feeling5 e6planation ofeha!ior
S"ste!ati' st%" i(pro!es aility to
accurately predict eha!ior ssu(es eha!ior is not rando(
7unda(ental consistencies underlie eha!ior
8hese "7C% can e identified and (odified to reflectindi!idual differences
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S"ste!ati' St%"
E6a(ines relationships
tte(pts to attriute causes andeffects
$ases conclusions on scientifice!idence9Data is gathered under controlled
conditions
Data is (easured and interpreted in areasonaly rigorous (anner
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v ,-anage!ent
EB-/Evien'e,base!anage!ent) $asesdecisions on the est
a!ailale scientifice!idence
Co(ple(ents syste(aticstudy
7orces (anagers toeco(e (ore scientific intheir thin-ing
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0. Contrib%ting is'iplines tothe OB *iel
1-!
Psychology
&ocial Psychology
&ociology
nthropology
-i'ro9
8heIndi!idual
-a'ro9:roups ;
#rganizations
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. *e+ #bsol%tes in OB
I(possile to(a-e si(pleand accurategeneralizations
u(an eingsare co(ple6
and di!erse
#$ concepts(ust reflect
situationalconditions9'ontingen'"variables
Contingency%
Dependent
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3. Challenges anOpport%nities for OB
esponding to econo(ic pressures esponding to gloalization
3anaging 'or-place di!ersity
I(pro!ing custo(er ser!ice I(pro!ing people s-ills
&ti(ulating inno!ation and change
Coping 'ith te(porariness5
or-ing in net'or-ed organizations
elping e(ployees 'ith 'or-Alife conflicts
I(pro!ing ethical eha!ior
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1/ esponding toEcono(ic Pressures
Effecti!e (anage(ent is especially i(portantduring tough econo(ic ti(es
E(ployees loo- to their (anagers to pro!ide
security during the instaility of a recession
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2/ esponding to :loalization
Increased foreignassign(entsDiffering needs and aspirations
in 'or-force
or-ing 'ith people fro(different culturesDo(estic (oti!ational
techniues and (anagerial styles
(ay not 'or-
#!erseeing (o!e(ent of *osto countries 'ith lo'Acostlaor
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Wor4for'e iversit")organizations areeco(ing a (ore heterogeneous (i6 of people
in ter(s of gender, age, race, ethnicity, andse6ual orientation
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/ Di!ersity Categories
:ender
ace
ational origin
ge
Disaility
Do(estic partners
eligion
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3/ I(pro!ing Custo(er&er!ice and People &-ills
8he (a*ority ofe(ployees inde!eloped nations'or- in ser!ice *os
8hey (ust -no'ho' to pleasetheir custo(ers
People s-ills are
essential to successin todaysorganizations
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5/ &ti(ulating Inno!ationand Change
7le6iility
FualityI(pro!e(ent
&taying
Co(petiti!e
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6/ Coping 'ith 8e(porariness
/os are constantly changing
&-ills need to e updated for'or-ers to stay on target
or-ers need to e ale todeal 'ith change
E(ployees need to e ale tocope 'ith fle6iility,spontaneity andunpredictaility
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7/or-ing in et'or-ed#rganizations
3anagers (ustadapt their s-ills
andco((unicationstyles to succeedin an online
en!iron(ent
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8/ elping E(ployees andleor-AGife Conflict
8he line et'een 'or-
and non 'or- haslurred and (anagersare increasingly
dealing 'ith conflictsthat arise et'een'or- and life a'ayfro( 'or-
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19/ I(pro!ing Ethical $eha!ior
3anagers facing ethi'al ile!!as orethi'al 'hoi'esare reuired toidentify right and 'rong conduct8his can e difficult on a gloal econo(y
'here different cultures approach decisionsfro( different perspecti!es
Co(panies pro(oting strong ethical(issions9
Encourage e(ployees to eha!e 'ithintegrity
Pro!ide strong leadership that influencee(ployee decisions to eha!e ethically
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5. hree :evels of OB
#nal"sis
1-21
Chapters 2 -
Chapters ! - 13
Chapters 14 - 1
P#an o$ the %oo&
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6. I!pli'ations for -anagers
#$ helps 'ith9Insights to i(pro!e people s-ills
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Keep in Mind
#$s goal is to understand and predict hu(aneha!ior in organizations
7unda(ental consistencies underlie eha!ior
It is (ore i(portant than e!er to learn #$concepts
$oth (anagers and e(ployees (ust learn to
cope 'ith te(porariness
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