“CERTIFIED”CERTIfication & Accreditation System

for FInancial Services SectorEDucation and Training

PARTNER MEETING

Frankfurt, 14th February 2007

- 1st Session -

PARTNERSHIP

CERTIFIED Partners:

1. Friedrich-Alexander Universitaet Erlangen –Nuernberg (Germany)

2. EKEPIS (Greece)3. Hellenic Bank Association – HBA (Greece)4. EBTN (Luxembourg)5. SCIENTER (Italy)6. FABI (Italy)7. Warsaw Institute of Bankers – WIB (Poland)8. Financial Institute of Bankers – IFB (Portugal)9. The Charted Institute of Bankers in Scotland – CIOBS

(UK)

EBTN CERTIFIED NRC:

1. DENMARK: The Danish Bankers Association (t. b. c.)*2. HUNGARY: International Training Centre for Bankers3. ITALY: ABIFormazione4. ROMANIA: Romanian Banking Institute5. SLOVAKIA: National Bank of Slovakia - Institute of

Banking Education6. SLOVENIA: The Bank Association of Slovenia7. SPAIN: Private Foundation Institute of Financial

Studies8. NETHERLANDS: NIBE-SVV

NATIONAL REFERENCE CENTRES (NRC)

*To be confirmed

EXTENDED PARTNERSHIP

EBTN CERTIFIED

Relay Points

N. 7

EBTN PARTNERS CERTIFIED Relay

PointsN.8

1. BELGIUM: Febelfin Academy 2. BULGARIA: International Banking Institute3. FRANCE: Centre Formation Professione Bancaire4. GERMANY: Frankfurt School of

Finance&Management Bankakademie HfB5. IRELAND: The Institute of Bankers in Ireland6. LUXEMBURG: The Luxemburg Institute for

Training in Banking 7. TURKEY: The Banks Association of Turkey (t. b.

c.)*

*To be confirmed

Relay Points (RP)

1. CZECH REPUBLIC: The College of Banking (CIOBS)

2. UKRAINE: The National Center for Training of Bank Personnel (CIOBS)

3. BULGARIA: Sofia University (HBA)4. LUXEMBURG: ATTF (HBA)5. CYPRUS: IFB (IFB)6. SPAIN: AEB (IFB)7. POLAND: GAB (WIB)8. POLAND: International School of Banking and

Finance (WIB)

PARTNERS Relay Points (PRP)

Activities related to surveys and testing at local level which will consist on Studies at National level on:

1. Banking and Financial System (synthesis)

2. Education and Training in the B.F.S.S. (based on a questionnaire)

3. Accreditation and Certification Systems

ROLE OF NRC – RP - PRP

AGREEMENT WITH EFPA(Frankfurt, 19th January 2007)

THE PARTIES AGREE

• That the CERTIFIED Project will develop a general framework of competences in the Financial Services Sector in consultation with Project €FA

• That both projects will recognise, valorise and whenever possible integrate the work done by the other during the life of the project

• That the piloting activities of both projects will remain mutually exclusive

• That periodic coordination through the two Contractors, the two Coordinators and a common partner will meet as needed to explore possible synergies in the interest of both Projects

• This Memorandum acts as a temporary “bridge” contemplating an expanded Memorandum of Agreement

CERTIFIEDFSS Context Review and Analysis

Two Surveys

I SURVEY

Identification of Professional Roles &

Business Area

By now sent to CERTIFIED PARTNERS and EBTN MEMBERS

II SURVEY

Identification of existing system for competences

certification and accreditation of training providers and training programmes/courses

By now sent to CERTIFIED PARTNERS

STAKEHOLDERS INVOLVED IN THE FIRST SURVEY

(Identification of Professional Roles & Business Area)

• Institute of Bankers

• Banks

• External Training Providers (University, Consulting

Firms)

TRAINING NEEDS DETECTED BY:

CER

TIF

ICA

TIO

NS

PR

IOR

ITIE

S

IDENTIFICATION of Topics and Areas

RESULTS Surveys on Professional Roles & Business

Area

5 . Customer Relationship Manager

BEST RANKED AMONG THE TRAINING NEEDS

CUSTOMER RELATIONSHIP MANAGEMENT

CRM is a business model that has, as its principal goal, the:

IDENTIFICATION,

ANTICIPATION AND

UNDERSTANDING

of the needs of potential and current customers, to increase

retention, growth and profitability.

CRM – MAIN COMPETENCES

1.Data & Information Management

2. Needs Analysis

3. Customer Solutions

4. Relationship Management

5. Customer Satisfaction

6. Selling & Sales Mgt

Thanks for your kind attention

“CERTIFIED”CERTIfication & Accreditation System

for FInancial Services SectorEDucation and Training

PARTNER MEETING

Frankfurt, 14th February 2007

- 3rd Session -

What shall we have in month 9?(June 2007 – next coordination meeting)

Survey 2: Key features of existing certification and

accreditation systems

Survey 1: Relevant business areas

Selection of the business area(s) to address with

CERTIFIED

Identification of the key features to be taken into account/integrated into CERTIFIED:Competences certificationAccreditation of training / learning providersAccreditation of training / learning paths/coursesAccreditation of training / learning resources (?)

The CERTIFIED competence-based

model for certification and

accreditation

END OF JUNETODAYtimeline

Ready to start the first piloting in

June

Validation by CERTIFIED partners andEBTN members

RE

VI

EW

&

IN

TE

GR

AT

ION

NEXT FRIDAY

PLANNING

1) Kick off meeting (Athens, 2-3 November 2006)2) Coordination meeting (Bucharest, 27-2 June 2007) ?

SEMINARS AND WORKSHOPS

PARTNERS MEETINGS

1) Validation Workshop (Frankfurt)2) Local Seminars (Month 6), in each partner Country3) Integration Workshop (Month 8), Lisbon4) Consolidation Workshop (Month 19), Luxembourg

COUNCIL OF

EXPERT

PRESIDENT

ACCREDITATIONCERTIFICATION

COMMITTEE (5 Experts)

ComplianceSurveys &

StudiesConferences &

Workshop ….

BOARD OF DIRECTORS

Tech A. C.2 Experts

……..

Tech A.C.2 Experts

CRM

Tech A.C.2 Experts

EFCB

EBTN SecretariatGeneral Meeting

EXECUTIVECOMMITTEE

UKFRIT

ROLE OF EBTN ACCREDITATION AND CERTIFICATION COMMITTEE

WORKINGCOMMITTEE

PREPARATION OF THE WORKSHOP(16th February 2007)

AGENDA

1. Presentation of the Project (EBTN)

2. Project methodological approach (SCIENTER)

3. Project state of the art4. Debate

Thanks for your kind attention