Certificate III in Retail OperationsSIR30212

A new chapterAt Mathisi, we have helped thousands of students achieve their career goals by giving them the tools

they need to get ahead. Our years of experience have served to aid others and they look to enter and

succeed in the retail and business sectors.

Now, Mathisi is embarking on a new education journey – providing comprehensive specialist online

learning. In partnership with Bookkeeping School [RTO Provider # 32219] , Mathisi [RTO Provider #

31946] is now o�ering more courses via online delivery than ever before.

Whether you are looking to switch to a new professional, jumpstart your career or simply upgrade your

current job – we have a course to suit your needs and lifestyle.

No hidden fees or charges

Our price includes all the materials and support

you need to complete your studies.

Nationally recognised training

All of our courses are accredited and meet

professional licensing or registration

requirements.

Learn at your own pace

All our courses are self-paced, so you’re never

hurried along, and you can never fall behind.

No experience required

Even if you haven’t studied anything for

decades, you’ll be able to learn and apply these

simple courses to improve your life.

Fast assessment turnaround time

No more waiting weeks and weeks for your

results.

Why study with mathisi?

Learn how to make the most of potential sales

opportunities with our Certificate III in Retail

Operations.

This nationally recognised qualification will help

you maximise the sales performance of you and

your team. Skills include selling products and

services, building relationships with customers,

promoting loyalty programs and operating retail

technology.

Whatever the setting – from fast food to

jewellery, suits to supermarkets – this

certification will give you the skills to work in a

range of store settings e�ectively.

Our program trains graduates to:

• Communicate e�ectively to optimise team

and customer outcomes

• Operate e�ectively in a customer service

environment

• E�ciently sell products and services

• Establish relationships with customers

• Comply with safe working practices

• Follow and apply store safety procedures

Certificate III in Retail Operations SIR30212

Engagement starts from the moment a customer steps into the store.

Course overview

Potential career outcomes

SIR30212

online and in-class

up to 18 months*

$1,699

call us to check your

eligibility

upfront or on a

payment plan

please check our

website for start dates

yes

online, telephone,

in-class

• Sales Assistant

• Senior Sales Assistant

• Customer Service Assistant

• Point-of-Sale Operator

* varies subject individual learner requirements

course number

delivery mode

course duration

course price

funding

available

payment

options

start date

nationally

recognised

support

available

What do i need to know before enrolling in this course?

How much does the Certificate III in Retail Operations cost?

You can view the fees for this unit on the

relevant course page.

How is this course delivered?

This course is o�ered in a blended environment.

This means you will study under the guidance

of one of our qualified trainers in both a

classroom setting as well as through an online

study portal.

After I enrol, how long will it be before I can start?

As soon as your first class is scheduled (in-class)

or when you sign into your student portal

(online).

In class, you will:

• Discuss your assessments

• Interact with your trainer

• Participate in student discussion

Online, you will:

• Access your learning materials and

assessments

• Complete and upload your assessments

• Access your assessment marks and feedback

• Interact with your trainer

• Participate in student forums

• Access student support services

What about Recognition of Prior Learning?

You may have already obtained skills and

knowledge relating to certain areas of this

course. These can be recognised through our

Recognition of Prior Learning process. To find

out more about this process please visit our

website or contact one of our student advisors

to discuss your options.

How long does this course take?

Our course is designed to fit your lifestyle. You

can go through the course as quickly or as

slowly as you like, it’s up to you and your

particular style of learning. Extensions can be

arranged for a small fee.

What support options are available?

During your time with Mathisi, you will have

access to a number of di�erence support

services. These include:

• Learning support: Your trainer will be available

by phone, email or in-class to answer any

queries you may have regarding your course

materials and assessments.

• Student support: The student support team

are the go-to people for any student

administrative issues, including enrolment,

online support and change of student details.

Get in touch with them via phone or email.

• Peer support: You can also talk to fellow peers

if you choose to study in-class. This enables

you to connect with others studying the same

course as you to discuss issues, motivations and

topics.

What sort of training can I expect?

We deliver comprehensive, competency-based

training that emphasizes exercises to build

practical skills, knowledge and confidence. Your

commitment to developing your skills in

business is backed by unlimited email trainer

support and unit materials designed and

delivered by industry professionals with decades

of experience.

What will I receive when I complete my course?

When you successfully complete your course,

you will receive a nationally recognised

Certificate III in Retail Operations qualification.

Mathisi is a Registered Training Organisation

(RTO number: 31946). You will receive a

certificate and statement of attainment to

demonstrate your learning within 30 days of

course completion.

Further qualifications?

If you want to undertake further qualifications

after completing this course, Certificate IV in

Bookkeeping or Accounting is a good option to

promote career progression.

What are the requirements for this course?

English requirements

In this course, you will need to read

comprehensive learner workbooks and

textbooks, undertake a range of written

assessments and independent research

activities, and engage in classroom or online

discussions.

Entry requires the successful completion of

Year 10 level English. If you have not achieved

this, you can demonstrate this knowledge by

completing our pre-course commencement

Literacy, Language and Numeracy assessment.

Skill requirements

Students will require some basic computing

skills to complete this course successfully. This

includes:

• Accessing and searching the internet

• Downloading and saving documents from

websites

• Uploading documents through websites

• Participating in online discussions

• Creating, saving and editing Microsoft O�ce

documents

There are no formal education prerequisites for this course. But Mathisi does prefer that you have

completed Certificate II in Business or industry experience in business support roles prior to

enrolment.

Course requirements

Requirements for all users:

Online:

• A modern and up to date internet browser

• Adobe Flash player plug in

• Microsoft O�ce 2010 or equivalent

• Broadband internet connection

• 2GB of RAM

• Adobe Reader XI or equivalent

• Printer and associated software

• Scanner and associated software

In-class:

• Stationary (Blue or black pen only)

• Proof of Australian or New Zealand

citizenship, or Australian Permanent Residency

• Proof of Queensland residency

• Proof of age

• An electronic copy of your employment

resume

• Statement of Results for any prior

Qualifications

If you have your own laptop, we encourage you

to bring this along to your classroom training.

The Certificate III in Retail Operations breakdown

The 6 core and 8 elective units in this certificate will help you develop the relevant skills and

knowledge of retail operations needed to perform duties called for in top positions.

The elective units can be selected from the units listed here, any endorsed training package or

accredited course – as long as they are consistent with the with the work outcome, local industry

requirements and the qualification level.

Core units

Communicate in the workplace to support team and customer outcomes (SIRXCOM101)

Unit title Unit description

Establish contact with customers, process information, work in a team, maintain personal presentation, follow routine instructions, and read and interpret retail documents.

Sell products and services (SIRXSLS201)

Use sales techniques and develop key selling skills, from approaching the customer to closing the sale.

Apply safe work practices (SIRXWHS101)

Procedures for emergency situations, evacuation, accident and illness, and covers the National Health and Safety Commission guidelines for work health and safety.

Work e�ectively in a customer service environment (SIRXIND101)

The performance outcomes, skills and knowledge required to work e�ectively in a customer service business environment.

Maintain store safety (SIRXWHS302)

Informing and involving team members, monitoring and maintaining a safe work environment, implementing emergency procedures, identifying a need for training and maintaining adequate records.

Build relationships with customers (SIRXSLS303)

Develop and maintain expert knowledge to provide accurate product information to customers, including post-sales support.

Elective units

Unit title Unit description

Balance and secure point-of-sale terminal (SIRXFIN201)

Balance and reconcile a register or terminal in a retail environment, including clearing the register, counting money, non-cash transactions and recording takings to store policy.

For full course competency details, visit www.training.gov.au

Apply point-of-sale handling procedures (SIRXCCS201)

Operate point-of-sale equipment, apply store policy and procedures to a range of transactions, interact with customers and package an item for transportation.

Promote loyalty programs (SIRXCCS203)

Develop a loyalty program by identifying regular and new repeat customers, including customer eligible for specific loyalty programs.

Advise on products and services (SIRXSLS002A)

Apply specialist or general product knowledge and experience in o�ering advice to customers.

Deliver and monitor a service to customers (BSBCUS301B)

Identify needs and monitor service provided to customers, using technical advice and support either in short or long-term interaction.

Operate retail technology (SIRXICT001A)

Operate a variety of retail equipment, from identifying the right equipment for a task and maintaining this equipment to applying keyboard skills and operating data entry equipment.

Perform stock control procedures (SIRXINV001A)

Learn how to receive and process incoming goods, and rotate and dispatch goods.

Process customer complaints (BSBCMM301B)

Gain the skills and knowledge to handle formal and informal feedback and complaints from customers, using discretion and judgement to provide knowledge of products, customer service systems and organisational policies to provide technical advice and support.

Why being a Sales Assistant is a great career move

There’s nothing quite like the buzz of selling – of seeing a happy customer leaving the store, hopefully

to return again and continue buying with you. Many people enjoy the stimulation and excitement of

working within a team that has targets, changing products, new o�ers and services.

It’s financially rewarding as well – the sky is the limit for great salespeople. Packages often include a

base hourly package or salary, plus a sales bonus element that may be just for individuals or shared

across a team.

Studying with Mathisi

How do i get started?

Content

All you need is an internet connection to access your course materials, assessments and

additional online resources. You can also download your workbooks and assessments, so

you can study when it suits you.

Support

Get in touch with the support team or your trainer either in-class or via email. You can also

call support services on 1300 468 007.

Connect

Talk to trainers, assessors and other students by participating in-class. You can discuss

di�cult topics, course specific information or motivation with your peers.

Enrolling is easy

Online: Via our website.

Phone: Call one of our student advisors on (07) 5606 6318 to enrol by phone.

What now?Once we receive your enrolment, we’ll send out a welcome pack immediately and assign you a trainer

- so you can begin your course.

For all of Mathisi’s terms and conditions, including the refund policy, please visit our website at mathisi.com.au.

If you would like to discuss anything course related, please call our student advisors or email

support@mathisi.com.au for more information.

At Mathisi, our mission is to give students a better and more a�ordable learning experience. We want people to realise and change their employment opportunities with the knowledge and skills we provide. Our courses have been designed so students can study anywhere at anytime.

We understand that each and every student has di�erent priorities, so we have designed our courses to fit around your lifestyle.

For more information, call (07) 5606 6318

or go to www.mathisi.com.au

Our courses:

Certificate IV in Bookkeeping*

Certificate IV in Accounting*

Certificate III in Business Administration

Certificate III in Business

Certificate III in Retail Operations

Certificate II in Retail Services

MYOB Training*

Manual Bookkeeping Course*

BAS Unit*

Payroll Unit*

* Delivered in partnership with Bookkeeping School [RTO Provider # 32219]