Embarking into a New Dimension

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  • Registered OfficeJl. Kebon Sirih No. 44Jakarta 10110IndonesiaTel. 62 21 231 1355Fax. 62 21 231 1223

    Contact/Correspondence AddressCorporate CommunicationsManagement Building Ground FloorGaruda CitySoekarno-Hatta International AirportCengkareng 19120Indonesia Tel. 62 21 2560 1090Fax. 62 21 2560 1068Email : corpcomm@garuda-indonesia.com

    PT Garuda Indonesia (Persero) Tbk

    2011Em

    barking into a New

    Dimension...

    Embarking into a New Dimension...

    www.garuda-indonesia.com

    Kepulauan Raja Ampat The Isles of Raja Ampat (Four Kings) (0014S, 130031E).

    2011 Laporan Tahunan Annual Report

    Laporan Tahunan Annual Report

    Kawasan laut di Kepulauan Raja Ampat, propinsi Papua Barat, Indonesia, dikenal sebagai salah satu lokasi wisata kelautan terbaik di dunia dengan keragaman hayati ekosistem terumbu karang yang menakjubkan.

    The seas around the Raja Ampat Islands, in the West Papua province of Indonesia, is widely known as one of the best marine tourism sites in the world due to its amazing bio-diversity in the coral reef ecosystem.

  • 140 Sumber Daya Manusia

    160 Teknologi Informasi

    170 Procurement

    38 Laporan Dewan Komisaris

    44 Laporan Direksi

    12 38 44Ikhtisar Keuangan & Operasional Laporan Dewan Komisaris Laporan Direksi

    Profil PerusahaanCorporate Profile

    Supporting Business Review

    Corporate Governance

    Corporate Social Responsibility

    Corporate Data

    Responsibility for Annual Reporting

    Consolidated Financial Report

    ThemesTema

    Strategi PerusahaanCorporate Strategy

    Laporan ManajemenManagement Report

    Management Discussion & Analysis of the Companys Performance

    Tata Kelola Perusahaan

    Analisa & Pembahasan Manajemen atas Kinerja Perusahaan

    Tinjauan Pendukung Bisnis

    Laporan Keuangan Konsolidasi

    Tanggung Jawab Pelaporan Tahunan

    Data Perusahaan

    Tanggung Jawab Sosial Perusahaan

    8 Tentang Garuda Indonesia

    12 Ikhtisar Keuangan & Operasional

    14 Ikhtisar Saham

    About Garuda Indonesia

    Financial & Operational Highlights

    Stock Highlights

    1 Embarking into a New Dimension, Strengthening the Momentum

    28 Visi, Misi, Nilai & Tujuan Perusahaan Vision, Mission, Corporate Goals & Values

    Report from the Board of Commissioners

    54 Industri

    62 Komersial

    78 Operasional

    326 Laporan Keuangan Konsolidasi

    322 Tanggung Jawab Pelaporan Tahunan

    174 Tata Kelola Perusahaan

    310 Tanggung Jawab Sosial Perusahaan

    16 Peristiwa Penting 2011

    24 Penghargaan2011 Event Highlights

    Awards

    30 Strategi 2011 2011 Strategy

    Report from the Board of Directors

    94 Layanan

    104 SBU & Entitas Anak

    120 Tinjauan Keuangan

    466 Pejabat Senior

    472 Struktur Organisasi

    474 Perkembangan Armada

    475 Armada

    476 Alamat Kantor Cabang

    484 Daftar Istilah

    212 Laporan Komite-Komite

    Daftar Isi

    Entitas Anak

    Bidang Usaha: Jasa perbaikan dan perawatan (Maintenance, Repair & Overhaul - MRO) pesawat terbang termasuk mesin dan komponennya.

    PT Garuda Maintenance Facility Aero Asia (GMFAA)

    PT Abacus Distribution Systems Indonesia (Abacus DSI)

    Bidang Usaha: Penyedia jasa teknologi informasi dan komunikasi, utamanya menyediakan sistem komputerisasi reservasi melalui Global Distribution Systems (GDS), perangkat keras dan pelatihan bagi biro-biro perjalanan.

    PT Aero Systems Indonesia

    Bidang Usaha: Jasa konsultasi dan rekayasa sistem teknologi informasi serta jasa pemeliharaan bagi maskapai penerbangan dan industri lainnya.

    PT Aerowisata (Aerowisata)

    Bidang Usaha: Industri pariwisata dan hospitality, antara lain perhotelan, jasa boga, serta biro perjalanan.

    Line of Business: Consulting and engineering services in information technology systems as well as maintenance services for airlines and other industries.

    Line of Business: Service provider in information and communication technology, mainly in the providing of computerized reservation system via Global Distribution Systems (GDS), hardware and training for tours and travel agencies.

    Line of Business: Tourism and hospitality industry, among others hotel business, catering service, and tours and travel.

    Line of Business: Aircraft maintenance, repair and overhaul (MRO) including aircraft engines and components.

    Subsidiaries

    Table of Contents

    Financial Highlights Report from the Board of Commissioners

    Report from the Board of Directors

    Industry

    Commercial

    Operations

    Human Capital

    Information Technology

    Corporate Governance

    Corporate Social Responsibility

    Responsibility for Annual Reporting

    Consolidated Financial report

    Services

    SBU & Subsidiaries

    Financial Review

    Procurement

    Committees Report

    Key Personnel

    Organization Structure

    Fleet History

    Fleet

    Branch Office

    Glossary

    Board of Commissioners Profile

    Board of Directors Profile

    Committees Profile

    Internal Audit, Corporate Secretary & Corporate Communications Profile

    450 Profil Dewan Komisaris

    454 Profil Direksi

    460 Profil Komite-Komite

    464 Profil Internal Audit, Sekretaris Perusahaan, dan Komunikasi Perusahaan

    Informasi PerusahaanCorporate Information

    Contact/Correspondence AddressCorporate CommunicationsManagement Building Ground FloorGaruda CitySoekarno-Hatta International AirportCengkareng 19120Indonesia Tel. 62 21 2560 1090Fax. 62 21 2560 1068Email : corpcomm@garuda-indonesia.com

    Registered OfficeJl. Kebon Sirih No. 44Jakarta 10110Indonesia

    Pencatatan SahamStock ListingSejak tahun 2011 di Indonesia Stock Exchange dengan Stock Code GIAA

    Since 2011 on the Indonesia Stock Exchangewith Stock Code GIAA

    Biro Administrasi EfekShare Registrar BureauPT Datindo EntrycomJl. Jend. Sudirman 34-35 Jakarta 10220

    Kantor Akuntan PublikIndependent Public AccountantsOsman Bing Satrio & RekanRegistered Public AccountantsLicense No. KMK No. 758/KM.1/2007The Plaza Office Tower 32nd FloorJl. M.H. Thamrin Kav 28-30Jakarta 10350, Indonesia

  • 140 Sumber Daya Manusia

    160 Teknologi Informasi

    170 Procurement

    38 Laporan Dewan Komisaris

    44 Laporan Direksi

    12 38 44Ikhtisar Keuangan & Operasional Laporan Dewan Komisaris Laporan Direksi

    Profil PerusahaanCorporate Profile

    Supporting Business Review

    Corporate Governance

    Corporate Social Responsibility

    Corporate Data

    Responsibility for Annual Reporting

    Consolidated Financial Report

    ThemesTema

    Strategi PerusahaanCorporate Strategy

    Laporan ManajemenManagement Report

    Management Discussion & Analysis of the Companys Performance

    Tata Kelola Perusahaan

    Analisa & Pembahasan Manajemen atas Kinerja Perusahaan

    Tinjauan Pendukung Bisnis

    Laporan Keuangan Konsolidasi

    Tanggung Jawab Pelaporan Tahunan

    Data Perusahaan

    Tanggung Jawab Sosial Perusahaan

    8 Tentang Garuda Indonesia

    12 Ikhtisar Keuangan & Operasional

    14 Ikhtisar Saham

    About Garuda Indonesia

    Financial & Operational Highlights

    Stock Highlights

    1 Embarking into a New Dimension, Strengthening the Momentum

    28 Visi, Misi, Nilai & Tujuan Perusahaan Vision, Mission, Corporate Goals & Values

    Report from the Board of Commissioners

    54 Industri

    62 Komersial

    78 Operasional

    326 Laporan Keuangan Konsolidasi

    322 Tanggung Jawab Pelaporan Tahunan

    174 Tata Kelola Perusahaan

    310 Tanggung Jawab Sosial Perusahaan

    16 Peristiwa Penting 2011

    24 Penghargaan2011 Event Highlights

    Awards

    30 Strategi 2011 2011 Strategy

    Report from the Board of Directors

    94 Layanan

    104 SBU & Entitas Anak

    120 Tinjauan Keuangan

    466 Pejabat Senior

    472 Struktur Organisasi

    474 Perkembangan Armada

    475 Armada

    476 Alamat Kantor Cabang

    484 Daftar Istilah

    212 Laporan Komite-Komite

    Daftar Isi

    Entitas Anak

    Bidang Usaha: Jasa perbaikan dan perawatan (Maintenance, Repair & Overhaul - MRO) pesawat terbang termasuk mesin dan komponennya.

    PT Garuda Maintenance Facility Aero Asia (GMFAA)

    PT Abacus Distribution Systems Indonesia (Abacus DSI)

    Bidang Usaha: Penyedia jasa teknologi informasi dan komunikasi, utamanya menyediakan sistem komputerisasi reservasi melalui Global Distribution Systems (GDS), perangkat keras dan pelatihan bagi biro-biro perjalanan.

    PT Aero Systems Indonesia

    Bidang Usaha: Jasa konsultasi dan rekayasa sistem teknologi informasi serta jasa pemeliharaan bagi maskapai penerbangan dan industri lainnya.

    PT Aerowisata (Aerowisata)

    Bidang Usaha: Industri pariwisata dan hospitality, antara lain perhotelan, jasa boga, serta biro perjalanan.

    Line of Business: Consulting and engineering services in information technology systems as well as maintenance services for airlines and other industries.

    Line of Business: Service provider in information and communication technology, mainly in the providing of computerized reservation system via Global Distribution Systems (GDS), hardware and training for tours and travel agencies.

    Line of Business: Tourism and hospitality industry, among others hotel business, catering service, and tours and travel.

    Line of Business: Aircraft maintenance, repair and overhaul (MRO) including aircraft engines and componen