BWalshResume2016
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BRITTANY WALSH 7086 Cobblestone Drive, Memphis, TN 38125 Cell: 901.628.2405 [email protected] Unique employment mix including several years of Human Resource experience within the non-profit, technology, and manufacturing sectors. Resourceful, conversational Spanish language skills. Employers would describe as impactful, resourceful, and service oriented. SHRM PHR Certification (August 2016) * Recruitment & Staffing * HRIS * Training & Development * Compensation Salary Structures * Benefits Administration * Workforce Reengineering & Change Management Job Task Analysis * Performance Appraisals * Employee Retention * Employee Communications 10/2015 to 12/2015 AUTOZONE WORLD HEADQUARTERS Memphis, TN Temporary Benefits Specialist Conducted benefits administration for 70,000 benefit-eligible employees. Answered employee questions regarding benefits and open enrollment and resolved any issues. Led a weekly open enrollment question and answer session with employees on benefit program updates. Served as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems. Reviewed federal and state laws to confirm and enforce company compliance. 12/2014 to 07/2015 AGAPE CHILD & FAMILY SERVICES Memphis, TN Human Resources Assistant Supported and provided HR-related guidance to general management teams at 13 locations with a combined staff of approximately 50 employees. Contributed to a two-person team charged with establishing and implementing yearly salary increases. Managed a job-reclassification project.Conducted occupational research to determine if job titles were in sync with workplace norms. Assisted with employee-performance issues.Wrote disciplinary reports and developed a strategy for resolution. Reviewed applicant resumes, managed application through interview process and collaborated on new-hire offers. Articulated corporate policies and procedures to employees seeking clarification regarding payroll, disability, terminations, leaves of absence, and COBRA coverage issues. Created and delivered training PowerPoint presentations to workforce on various wellness and leadership development initiatives. Regularly scheduled and conducted new-hire orientations.Participated in campus recruitment program. Managed 50 interns from various feeder programs and universities. Processed employee data for new hires and terminations. 04/2014 to 11/2014 SAMSUNG USA Memphis, TN, Nashville, TN Training Specialist Drove sales, increased category share, increased brand awareness, and influenced market share and mind-share for the client in a tactical environment by building key critical relationships with over 1500 retail associates at the store level and up. Maintained current industry-specific detailed technical knowledge on Samsung product to provide 1 on 1, small, and large group training on assigned products. Created and distributed educational newsletters for 150 remote retail locations under 14 national retailers. Served as direct client contact on key product. Forged synergy by maintaining effective business relationships at all levels with a team-based culture of inclusion. Maintained highly visible presence in designated retail stores within assigned territory by creating and following a PROFESSIONAL PROFILE SKILLS SUMMARY EXPERIENCE
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Transcript of BWalshResume2016
BRITTANY WALSH7086 Cobblestone Drive, Memphis, TN 38125
Cell: [email protected]
Unique employment mix including several years of Human Resource experience within the non-profit, technology, andmanufacturing sectors. Resourceful, conversational Spanish language skills. Employers would describe as impactful,resourceful, and service oriented.
SHRM PHR Certification (August 2016) * Recruitment & Staffing * HRIS * Training & Development * CompensationSalary Structures * Benefits Administration * Workforce Reengineering & Change Management Job Task Analysis *Performance Appraisals * Employee Retention * Employee Communications
10/2015 to 12/2015
AUTOZONE WORLD HEADQUARTERSMemphis, TN
Temporary Benefits SpecialistConducted benefits administration for 70,000 benefit-eligible employees. Answered employee questions regarding benefits and open enrollment and resolved any issues.Led a weekly open enrollment question and answer session with employees on benefit program updates. Served as a link between management and employees by handling questions, interpreting and administeringcontracts and helping resolve work-related problems.Reviewed federal and state laws to confirm and enforce company compliance.
12/2014 to 07/2015
AGAPE CHILD & FAMILY SERVICESMemphis, TN
Human Resources AssistantSupported and provided HR-related guidance to general management teams at 13 locations with a combined staffof approximately 50 employees.Contributed to a two-person team charged with establishing and implementing yearly salary increases.Managed a job-reclassification project.Conducted occupational research to determine if job titles were in syncwith workplace norms.Assisted with employee-performance issues.Wrote disciplinary reports and developed a strategy for resolution.Reviewed applicant resumes, managed application through interview process and collaborated on new-hireoffers.Articulated corporate policies and procedures to employees seeking clarification regarding payroll, disability,terminations, leaves of absence, and COBRA coverage issues.Created and delivered training PowerPoint presentations to workforce on various wellness and leadershipdevelopment initiatives.Regularly scheduled and conducted new-hire orientations.Participated in campus recruitment program.Managed 50 interns from various feeder programs and universities.Processed employee data for new hires and terminations.
04/2014 to 11/2014
SAMSUNG USAMemphis, TN, Nashville, TN
Training SpecialistDrove sales, increased category share, increased brand awareness, and influenced market share and mind-sharefor the client in a tactical environment by building key critical relationships with over 1500 retail associates at thestore level and up.Maintained current industry-specific detailed technical knowledge on Samsung product to provide 1 on 1, small,and large group training on assigned products.Created and distributed educational newsletters for 150 remote retail locations under 14 national retailers.Served as direct client contact on key product. Forged synergy by maintaining effective business relationships atall levels with a team-based culture of inclusion.Maintained highly visible presence in designated retail stores within assigned territory by creating and following a
PROFESSIONAL PROFILE
SKILLS SUMMARY
EXPERIENCE
consistent store visit schedule and inputed into assigned system monthly.
09/2011 to 10/2013
APPLE INCGermantown, TN, Chicago, IL
Store Leader- HR FocusLaunched 3 key Apple products igniting over $2M in quarterly revenue; Led team training, collaborated withmarket leadership to align services and responsibilities with company values, communicated strategic goals forthe launch, continually motivated team to maintain focus on customer experience contributing to service rankingof 1 out of 7 in Market per customer responses.Promoted an open door policy by touching base with 3 team members per shift; Built relationship and rapportwith whole team on a one on one basis; Resulted in feedback sessions with each of the 100 person team at leastonce a month.Strategically built a team of 10 mentors within store to implement employee-owned development matrix withinstore team; Ensured there was 1 support person per 10 employees to support continued educational and careerobjectives.Motivated a team of 5 new employees to expert performance levels through competency based careercoaching; all 5 employees training leads and promoted within 6 months of hire.
08/2009 to 12/2009
TECHNICOLORMemphis, TN
Human Resources Intern
05/2009 to 08/2010
FEDEX WORLD HEADQUARTERSMemphis, TN
Human Resources Intern I & II
05/2008 to 08/2008
UNITED TECHNOLOGIES COMPANIESCollierville, TN
Human Resources Intern HR Specialist
Dec 2017MBA: HUMAN RESOURCESUniversity of Memphis, Memphis, TN
2011BBA: HUMAN RESOURCESHoward University, Washington DC
Sales Software: SalesforceHR Applications: ADP Payroll, SAP Navigation, PeopleSoftDesktop Publishing Software: Photoshop, Illustrator, VisioOperating Systems: Mac, Windows
Member, Society for Human Resources Management (SHRM)Member, International Business Fraternity of Delta Sigma Pi, Iota Rho Chapter
EDUCATION
TECHNICAL SKILLS
PROFESSIONAL AFFILIATIONS
