business communication ,effective business communication Chapter 2
business communication ch-1
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Transcript of business communication ch-1
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BusinessCommunication
Lecture One
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Importance of Communication Skil
& Communication Process
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My Brief Introduction
Kashif Farhat MBA/MS - Marketing- I!A "ni#ersit$ Sa%es 'raining (igita% Marketing !esearch Face)ook* htt+s*//,,,face)ookcom/kashiffa
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Your BEST Introduction
0ame Aca1emic ua%ification Profession 2h$ this 1egree3
Short-term/%ong-term goa%s 4o, 1o $ou ki%% $our %eisure time3 A %esson %earne1 in %ife3
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Rules of the Game
It5s not 1ifficu%t6 it5s 1ifferent than ,hat $ou 1i1 )7ust +%a$ it har18 0o fou%s no !e1 Car1sas %ong as*- 9ou 1o $our )est in e#er$ game in e#er$ strike
- Practice har1 )efore each game :c%ass;- Be a goo1 team +%a$er : 3;
!es+ect $ourse%f an1 e#er$one aroun1 $ouo 0e#er miss a game
o Most Im+ortant*
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Importance of Communication Skil
> 7o)s - Su+erior Communication Ski%%s> Sur#e$- ? of em+%o$ees ,rite> Accountants
> 2e) +rofessiona%s> Parents - 2h$3
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Importance of Communication Skil
> 9our ticket to success> Most 1esire1 ski%% in =o) seekers> Com+etiti#e =o) market-!ecession
> One of the most im+ortant courses> Mo1ern offices> Free%ance
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Importance of Communication Skil
@If $ou can5t e+ress $ourse%f c%ear%$ $ou %imit $
o++ortunities for man$ +ositions
Bo) Kerre$ +resi1ent of 'he 0e, Schoo% uni#ein 0e, 9ork an1 chair of the 0ationa% Commiss
2riting
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Communication Process
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Communication Process
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Communication Process
- Sen1er has an i1ea
'he form of the i1ea
Ma$ )e inf%uence1 )$ the sen1er5s moo1 frame
reference )ackgroun1 cu%ture +h$sica% make ucontet of the situation
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Communication Process
- Sen1er enco1es the i1ea in a message
Con#erting the i1ea into ,or1s or gestures to co
meaning
Ma=or +ro)%em in #er)a% communication - ,or1s1ifferent meanings for 1ifferent +eo+%e
'hat5s ,h$ use fami%iar ,or1s ,ith concrete m
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Communication Process
- Message tra#e%s o#er channe%
'he me1ium ,hich a message is transmitte1
M$ )e sent )$ com+uter te%e+hone %etter or
memoran1um Ma$ )e in the form of re+ort announcement +ic
s+oken ,or1 fa
An$thing that 1isru+ts the transmission of a mes
0oise
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Communication Process
- Message tra#e%s o#er channe%
'he me1ium ,hich a message is transmitte1
M$ )e sent )$ com+uter te%e+hone %etter or
memoran1um Ma$ )e in the form of re+ort announcement +ic
s+oken ,or1 fa
An$thing that 1isru+ts the transmission of a mes
0oise
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Communication Process
- !ecei#er 1eco1es message
'he +erson for ,hom a message is inten1e1 for
'rans%ating the message from s$m)o% into mean
Successfu% communication* ,hen recei#er un1ethe sen1er5s message as origina%%$ inten1e1
An$thing that 1isru+ts the transmission of a mes
0oise
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Communication Process
- !ecei#er 1eco1es message
(ifferent )ackgroun1s hin1er successfu% un1ers
of message
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Communication Process
- Fee1)ack tra#e%s to sen1er
Der)a%/non-#er)a% res+onse of recei#er
Dita% +art of entire communication
4e%+s sen1er kno, message ,as recei#e1 a1un1erstoo1
Sen1er can further im+ro#e the message time a
channe%
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Barriers to Effective istenin!
- Listening )arriers :%ike noise; +re#ent effecti#e %i
Physical Barrier
0ot a)%e to hear :natura%%$ or 1ue to noise; 4earing 1isa)i%ities
Poor acoustic
0ot fee%ing ,e%% tire1 uncomforta)%e stresse1
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Barriers to Effective istenin!
- Listening )arriers :%ike noise; +re#ent effecti#e %i
Psycholo!ical Barriers
(ifferent set of cu%tura% ethica% an1 +ersona% #a% If an i1ea or ,hat is )eing sai1 conf%icts ,ith ou
+erce+tion
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Barriers to Effective istenin!
- Listening )arriers :%ike noise; +re#ent effecti#e %i
an!ua!e Barriers
"nfami%iar ,or1s %anguage
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Barriers to Effective istenin!
- Listening )arriers :%ike noise; +re#ent effecti#e %i
"on#ver$al distractions
A)norma% or une+ecte1 a++earance of the s+e "nusua% c%othing
Bo1$ t,itches
!a1ica% hairst$%e
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Barriers to Effective istenin!
- Listening )arriers :%ike noise; +re#ent effecti#e %i
Thou!ht speed
Brain +rocesses thoughts .E faster than ,e s+e 2e )ecome )ore1 in the mean time
A%%o, ourse%#es to ,an1er
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Barriers to Effective istenin!
- Listening )arriers :%ike noise; +re#ent effecti#e %i
%akin! &ttention
Look attenti#e often reuirement of socia%iGatio
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'o( to $ecome a $etter listene
Fo%%o, these ti+s asa+*
Sto+ ta%king
Contro% $our surroun1ings
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'o( to $ecome a $etter listene
Fo%%o, these ti+s asa+* :$our rea1ing summar$;
Listen )et,een the %ines
7u1ge i1eas not a++earance
4o%1 $our fire 'ake se%ecti#e notes
Pro#i1e fee1)ack
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Bo1$Posture
s
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Improvin! "onver$al Skills
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Comparison of Cultural )alues
*+S+&MERIC&"S
,&P&"ESE &R&BS
F!
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Minimi-e .ral Miscommunicatio
"se Sim+%e
