COMMUNICATION SERVICES

COMMUNICATION SERVICES

Define communication.

Meaning of communication iv) Feedback Receivers response or reaction or reply to the sender.

Communication process involves the following elements.

i) Sender(source) The person who sends the message. ii) Receiver The person who receives the message. iii) Message Subject matter of communication. It may be facts,ideas, feelings or thoughts.

Business communicationBusinessmen sharing their information. - with employees, suppliers, customers, government etc. Information is about business activities.

employeessuppliers, customersgovernmentsharing their information with.Information is about business activities.

Letters are the best means of communication

i) This is a written form of communicationii) Delivered to receiver by post, courier or special messengeriii) Used when face to face communication cannot be done.iv) Helps keep record of communication.

v) Cost is low.

Voice Mailiii) People can also record their messages.i) This is a computer based system.ii) Can get information by dialling the number and following instructions

Verbal CommunicationCommunication with the help of words.Spoken WrittenCommunication by spoken word is oral communication.Examples lectures, meetings, conferences etcExamples letters, notices, reports, manual etc.

The importance of communication in business.i) It is used to express facts, figures and ideas.

ii) It is used in a firm for - controlling operations - coordinating activities - motivating employees.

iii) It is a link between the firm, its suppliers and customers.

iv) It creates a good public image.

v) It helps to know about new techniques and new products.

Telephone is a very popular form of oral communicationi) Telephone is used for internal and external business communication.

ii) STD used for long distance calls.

iii) ISD is used for international calls.

iv) Government and private firms give telecom services.

v) Mobile phones help us to reach people anywhere at anytime.

vi) SMS and MMS are features of mobile phones.

Verbal and Non-Verbal Communicationa. Visual Messages sent using pictures, symbols and diagrams. Eg. Traffic cop showing stop signal.

b. Aural Messages using sounds. Eg. Bells, whistles, buzzers etc.

c. Gestural Messages sent by using body language. Eg. Saluting, waving hands, nodding head etc.

E-Mail is the fastest method of transmitting written messagesi) Modern and latest means of communication.

ii) Uses electronic media to send and receive messages.

iii) Through the internet e-mail account is opened.

iv) Letters, messages, pictures or sounds can be sent from one account to the other.

v) Very fast.

Fax Machine

You are an exporter and you want to mail an exact copy of a quotation to an importerin USA. Which means of communication would you use and why?i) Fax is instant way to communicate.ii) Exact copy of letters, diagrams, graphs, sketches etc can be sent.iii) Using the phone one fax machine sends exact copy to other fax machine.iv) The document has to be put in the machine.v) Fax number of the other party has to be dialled.vi) Very easy to operate.

Thank YOU