BSM Interorperability 8.0

www.bmc.com

BSM Interoperability 8.0.00

Installation and Configuration Guide

December 2009

If you have comments or suggestions about this documentation, contact Information Development by email at [email protected].

Contacting BMC Software

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Customer Support

u can obtain technical support by using the Support page on the BMC Software website or by contacting Customer pport by telephone or email. To expedite your inquiry, please see Before Contacting BMC Software.

pport Website

u can obtain technical support from BMC Software 24 hours a day, 7 days a week at tp://www.bmc.com/support_home. From this website, you can:

Read overviews about support services and programs that BMC Software offers.Find the most current information about BMC Software products.Search a database for problems similar to yours and possible solutions.Order or download product documentation.Report a problem or ask a question.Subscribe to receive email notices when new product versions are released.Find worldwide BMC Software support center locations and contact information, including email addresses, fax numbers, and telephone numbers.

pport by telephone or email

the United States and Canada, if you need technical support and do not have access to the Web, call 800 537 1813 or d an email message to [email protected]. (In the Subject line, enter pID:, such as SupID:12345.) Outside the United States and Canada, contact your local pport center for assistance.

fore Contacting BMC Software

ve the following information available so that Customer Support can begin working on your issue immediately:

Product information

Product name Product version (release number) License number and password (trial or permanent)

Operating system and environment information

Machine type Operating system type, version, and service pack System hardware configuration Serial numbers Related software (database, application, and communication) including type, version, and service pack or

maintenance level

Sequence of events leading to the problem

Commands and options that you used

Messages received (and the time and date that you received them)

Product error messages Messages from the operating system, such as file system full Messages from related software

CInstalling BMC ProactiveNet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41Installing BMC Atrium Discovery and Dependency Mapping . . . . . . . . . . . . . . . . . . 41Installing transaction management applications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Related documentation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Installing BMC Transaction Management Application Response Time . . . . . . . . 43

Installing reporting and monitoring applications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44Related documentation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44Installing BMC Dashboards for Business Service Management. . . . . . . . . . . . . . . 44ontents

Preface 7

Products and applications in BSM Interoperability 8.0.00. . . . . . . . . . . . . . . . . . . . . . . . 8Related documentation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Document organization. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15Audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Chapter 1 About BSM Interoperability 17

BSM Interoperability 8.0.00 data flow. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18Prerequisites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Operating system and database requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20Other requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Backwards compatibility testing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22Installation overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Chapter 2 Installing BSM Interoperability components 31

Installing BMC Atrium and BMC IT Service Management applications . . . . . . . . . . 32Installation paths for AR System. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32Related documentation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33Recommended order of installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34Installing and configuring BMC Remedy Knowledge Management . . . . . . . . . . 37

Installing BMC Identity Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38Installing BMC Impact Solutions and BMC Portal, integrating with BMC Remedy

Service Desk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38Related documentation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39Installing BMC Impact Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39Installing Integration for BMC Remedy Service Desk . . . . . . . . . . . . . . . . . . . . . . . 41Contents 5

Installing BMC Analytics for Business Service Management . . . . . . . . . . . . . . . . . 45Installing BMC Atrium Orchestrator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Related documentation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

6 Installing BMC BladeLogic Server Automation and integrating with BMC Atrium . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Installing BMC BladeLogic Decision Support for Server Automation. . . . . . . . . . . . . 47Installing BMC BladeLogic configuration automation applications. . . . . . . . . . . . . . . 48

Related documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48Installing BMC BladeLogic Network Automation . . . . . . . . . . . . . . . . . . . . . . . . . . 49Installing and configuring BMC BladeLogic Client Automation . . . . . . . . . . . . . . 49Installing BMC BladeLogic Client Automation Configuration Discovery

Integration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51Providing access to ITSM from BMC BladeLogic Client Automation user

accounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52Providing access to BMC BladeLogic Client Automation from ITSM user

accounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53Installing BMC Capacity Management Essentials . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54Installing mainframe applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Chapter 3 BSM Interoperability workflows 57

BSM Interoperability use cases . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58Use case: Reconciliation of multiple data sources. . . . . . . . . . . . . . . . . . . . . . . . . . . 59Use case: End to end service level management . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63Use case: Holistic compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66Use case: Intelligent incident . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69Use case: Problem management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72Use case: Virtualization. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74Use case: Web self-service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77Use case: Continuous complianceservers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80Use case: Continuous compliancenetworks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80Use case: Decision Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Index 81 Installation and Configuration Guide

Preface

The purpose of BSM Interoperability 8.0.00 is to provide a validated workflow based on use cases that span multiple BMC products. The products considered in this document are listed in Products and applications in BSM Interoperability 8.0.00 on page 8. These products are current releases and have been validated at the solution level.

NOTE The purpose of this guide is to help customers, BMC Partners, and BMC Professional Services successfully install the solution offerings by providing a certified path that has been tested and validated. Only the environment tested and certified by BMC Software is documented. For information about known issues, see the BSM Interoperability 8.0.00 Release Notes.

This guide does not encompass specific installation, administration, configuration, or user information at the product level. See the appropriate product documentation for that type of information.

For the version of BSM Interoperability documentation that applies to your environment, see the BMC Customer Support website.

Depending on your product versions, the most recent BSM Interoperability documentation might include newer versions of products which might not exist in your environment. Check the products and applications version list in the BSM Interoperability Installation and Configuration Guide or the BSM Interoperability Release Notes before using BSM Interoperability documentation.Preface ! 7

8


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The following products and applications have been validated for BSM Interoperability 8.0.00:

ble 2-1: Atrium products

oduct name Short name Version Patch Function

MC Analytics for usiness Service anagement

BMC Analytics for BSM

7.6.00 Analyzes data and creates ad hoc reports for AR System and BMC Remedy IT Service Management applications.

MC Atrium Discovery d Dependency apping

7.5.01 001 Provides an automated method for discovering, cataloging, and maintaining a companys configuration data.

MC Configuration Drift anagement

7.5.00 Using the configuration management data in your BMC Atrium CMDB, allows the auditing, verification, and management of infrastructure changes in your data center IT environment.

MC Dashboards for usiness Service anagement

BMC Dashboards for BSM

7.6.00 Provides interactive, real-time access to key service support metrics for senior IT management to help optimize decisions and accelerate the results of aligning IT to business goals.

MC Remedy Action equest System

AR System 7.5.00 003 Enables the building of powerful business workflow applications that can automatically track anything that is important to the processes in your enterprise. Companies use AR System to track such diverse items as stock trades, benefits data, inventory assets, spare parts, and order fulfillment. A common use of AR System is to automate the internal help desk. Installation and Configuration Guide

Products and applications in BSM Interoperability 8.0.00

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7.6.00 Makes use of users contracts, agreements, and service targets to monitor the performance of a service, other configuration items, or infrastructure processes.

MC Atrium Core:BMC Atrium Integration EngineBMC Atrium CMDBProduct Catalog

7.6.00 Provides a configuration management database (BMC Atrium CMDB) coupled with common user, programmatic, and reporting interfaces to accelerate attainment of BSM.

! BMC Atrium CMDB stores information about the configuration items (CIs) in your IT environment and the relationships between them. Data consumers such as the BMC Remedy Asset Management product read data from the production dataset.

! The BMC Atrium Integration Engine (AIE) product enables you to transfer data between an external datastore and BMC Atrium CMDB or the BMC Remedy Action Request System product.

! The Product Catalog provides a normalized reference of software, hardware, and other types of products and their characteristics that enhance the accuracy of BMC Discovery products by uniquely identifying a product regardless of installed name or location.

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MC Impact Solutions:BMC Impact Administration ServerBMC Impact Explorer (BMC IX)BMC Impact Integration for z/OSBMC Impact Integration Web ServicesBMC Impact Manager (BMC IM)BMC Impact Service Model EditorBMC Impact Publishing ServerIntegration for BMC Remedy Service Desk 7.3.00 patch 001 (IBRSD) BMC Atrium CMDB extensions (version 7.3.01)

7.3.02 BMC Impact Solutions provides the following event management and service impact management technologies to enable BSM:" The BMC Event Manager solution provides real-time event management for proactive detection and resolution of IT problems before they have an impact on critical IT systems. It provides a view of the operational state of the IT infrastructure. If service impact management is implemented, any events that occur in the IT environment are processed by the event manager for use in service impact management. " The BMC Service Impact Manager solution provides real-time impact management to determine the effect of IT problems on business services.

MC Portal, including e following modulesBMC Impact Portal 7.3.02BMC Performance Manager Portal 2.8.00

2.8.00 Provides a common web-based interface for managing and monitoring your IT infrastructure while monitoring business services. Installation and Configuration Guide


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BAMC ProactiveNet 8.0.00 A real-time analytics solution that detects performance abnormalities in the IT environment, delivers early warning of degrading performance, and reduces time from issue detection to resolution. This early warning is delivered by Intelligent Events that result from analyzing and correlating data across the monitored IT infrastructure, speeding the ability to detect abnormal trends before end users and mission critical applications are impacted. It also provides the users with views, detailed graph displays, reports and other tools for diagnosing performance issues.

MC Transaction anagement pplication Response ime, either frastructure Edition or rvice Level Edition

BMC TM ART

3.7.00 Enables you to manage the performance and reliability of your worldwide applications to measure site health based on end-user experience metrics, such as availability, accuracy, and performance.

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MC Atrium rchestratorMC Atrium rchestrator Content staller

7.5.057.5.05

Delivers workflow-based process templates, with which customers can rapidly adapt and deploy functional design to ensure consistent and appropriate, policy-based response across the enterprise.

MC BladeLogic Client utomation

8.1.00 Enables administrators to manage software changes, manage content changes, configure endpoints, and collect inventory information.Preface ! 11

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5.3.01 A web-based reporting and analytics application used together with the BMC BladeLogic Network Automation solution providing extensive reporting capabilities based on the network devices you manage.

MC BladeLogic ecision Support for rver Automation

2.0.00 A web-based reporting application that provides extensive report capabilities related to your data center servers that are managed by BMC BladeLogic. BMC Service Automation Reporting and Analytics uses rich data warehouse schema and dimensional modeling principles to access and report on historical data captured by BMC BladeLogic.

MC BladeLogic Server utomation MC BladeLogic tegration with trium

8.0.00 Acts as a platform for the management, control and enforcement of configuration changes in the data center.

MC BladeLogic etwork Automation

5.3.01 Manages change, configuration and compliance of network assets.

MC BladeLogic Client utomation onfiguration iscovery Integration

8.0.00 Integrates discovered configuration data with the BMC Remedy IT Service Management suite of products. This integration enables you to use BMC Remedy Asset Management, BMC Remedy Change Management, BMC Remedy Incident Management, and BMC Remedy Problem Management to access accurate, real-time information about IT infrastructure components across your enterprise.

ble 2-3: Service Automation products

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MC Remedy IT Service anagement:BMC Remedy Asset ManagementBMC Remedy Change ManagementBMC Remedy Service Desk, including: ! BMC Remedy Incident

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BMC Remedy ITSM

7.6.00 see KB 20020198

! The BMC Remedy Asset Management application lets IT professionals track and manage enterprise CIsand their changing relationshipsthroughout the entire CI lifecycle.

! BMC Remedy Change Management provides IT organizations with the ability to manage changes by enabling them to assess impact, risk, and resource requirements, and then create plans and automate approval functions for implementing changes.

! BMC Remedy Service Desk allows IT professionals to manage incidents, problem investigations, known errors, and solution database entries.

MC Remedy Knowledge anagement

7.5.00.001 Allows users to author and search for solutions in a knowledge base. It includes a comprehensive editor with extensive editing tools and a robust search engine that allows users to search for solutions using natural language or Boolean searches.

MC Service Request anagement

7.6.00 001 Allows IT to define offered services, publish those services in a service catalog, and automate the fulfillment of those services for their users.

ble 2-5: Complementary products


MC Identity Management BRIM 7.5.01 A suite of integrated solutions for handling the problems related to identity management in the enterprise. Preface ! 13

14


RRequired patches are available on the BMC Customer Support website at http://www.bmc.com/support.

elated documentationBMC product documentation is available from the BMC Customer Support website at http://www.bmc.com/support.

NOTE This document does not cover the specific procedures and detailed information that are provided in the product documentation. See the documents listed here and the product release notes for information related to procedures in this guide, and see the BMC Customer Support website for complete product documentation.

The following table lists the BSM Interoperability 8.0.00 documentation set.

Table 2-6: BSM Interoperability 8.0.00 documentation.

Related product documentationRelevant related documentation for individual product and component installations procedures is included as a section immediately before each installation procedure in the BSM Interoperability Installation and Configuration Guide. Review these documents, release notes, and appropriate bulletins and white papers before installing and configuring products and components described in this publication.

Manual name Description

BSM Interoperability Installation and Configuration Guide

Information designed to help customers, BMC Partners, and BMC Professional Services successfully install the solution offerings by providing a certified path that has been tested and validated.

BSM Interoperability Release Notes Information about known issues, workarounds, and resolved issues related to multiple products in BSM Interoperability 8.0.00. Installation and Configuration Guide

Document organization

D

Aocument organizationThis document is organized as follows:

! Chapter 1, About BSM InteroperabilityCovers architecture, common configurations, system and other prerequisites, and high-level overview information about installing BSM Interoperability 8.0.00 on Microsoft Windows and UNIX.

! Chapter 2, Installing BSM Interoperability componentsCovers procedures for installing BSM Interoperability 8.0.00 on Windows and UNIX.

! Chapter 3, BSM Interoperability workflowsCovers use cases tested by BSM Interoperability.

udienceThis document is intended for system integrators in several organizations: customers, BMC Professional Services, and BMC Partners.Preface ! 15

16

BSM Interoperability 8.0.00 Installation and Configuration Guide

Chapter

1 About BSM InteroperabilityThis chapter describes the data flow, prerequisites, installation overview, and the high-level steps for installing BSM Interoperability 8.0.00 on Windows and UNIX.

The following topics are provided:

! BSM Interoperability 8.0.00 data flow (page 18)! Prerequisites (page 20)! Backwards compatibility testing (page 22)! Installation overview (page 26)Chapter 1 About BSM Interoperability 17

18


BSM Interoperability 8.0.00 data flowBSM Interoperability allows data to flow between multiple BMC Software products, often bidirectionally. Figure 1-1 on page 19 illustrates the logical flow of data for components in an implementation of BSM Interoperability 8.0.00.

Most components and applications shown within the BMC Remedy AR System boundary are not included in the base BMC Remedy AR System product.

For a computer-by-computer illustration of the physical implementation of BSM Interoperability 8.0.00, see Figure 1-2 on page 27. Installation and Configuration Guide

BSM Interoperability 8.0.00 data flowFigure 1-1: Data flow in BSM Interoperability 8.0.00

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Supp

ortAbout BSM Interoperability ! 19

20


P

OrerequisitesBMC Software recommends these system prerequisites and suggested considerations based on end-to-end testing of the BSM Interoperability 8.0.00 offering.

perating system and database requirementsThis section describes overall operating systems and database requirements for both Windows and UNIX implementations of the solution.

BSM Interoperability compatibility is provided in compatibility matrices for individual components. These compatibility matrices can be found at http://www.bmc.com/support/bmcremedycomp/index.htm.

WindowsDuring testing, BSM Interoperability 8.0.00 was tested on Windows 2003 Server Enterprise Edition with Service Pack 2 and SQL Server 2005 Enterprise Edition with Service Pack 2. The examples in the documentation reference this configuration, although any supported combination listed in the compatibility matrix can be used.

NOTE Many BMC Software products that use SQL Server require that the SQL Server Agent is running so that the server can connect to remote databases.

BMC Portal requires an Oracle database. You can use an existing Oracle 10g database or the BMC Datastore (included on the BMC Portal DVD).

UNIXDuring testing, BSM Interoperability 8.0.00 was tested on Sun Solaris 10 and Oracle 11g with the latest patches installed. The examples in the documentation reference this configuration, although any supported combination listed in the compatibility matrix can be used.

For UNIX installations, all servers must be server-class computers, preferably with multiple processors. Because some BSM Interoperability 8.0.00 products do not have UNIX versions, some servers in the environment must be Windows computers. Installation and Configuration Guide

Prerequisites

Other requirementsIndividual products in the BSM Interoperability 8.0.00 offering have their own installation prerequisites. Some of these prerequisites are satisfied by steps you take when installing other products using the procedures in this section. Any other prerequisites are shown in Figure 1-2 on page 27.

Consult your documentation for details on licensing for specific products.About BSM Interoperability ! 21

22


B

Ta

Pr

BSe

BD

B

BM

BA

Bfo

Bfo

BMackwards compatibility testingBSM Interoperability tested the BSM Interoperability 7.6 stack with the following platform products:

! BMC Remedy AR System 7.5 patch 003

! BMC Atrium Core 7.5 patch 003

The following products and applications were tested as part of BSM Interoperability 7.6 and have been validated against those platform versions:

ble 1-1: Products and applications in backwards compatibility testing (Sheet 1 of 4)

oduct Name Short name Version Patch Function

MC Analytics for Business rvice Management


7.6.00 Analyzes data and creates ad hoc reports for AR System and BMC Remedy IT Service Management applications.

MC Atrium Discovery and ependency Mapping

7.5.01 Provides an automated method for discovering, cataloging, and maintaining a companys configuration data.

MC Atrium Orchestrator 7.5.05 002 Delivers workflow-based process templates, with which customers can rapidly adapt and deploy functional design to ensure consistent and appropriate, policy-based response across the enterprise.

MC BladeLogic Operations anager

8.0.00 Acts as a platform for the management, control and enforcement of configuration changes in the data center.

MC BladeLogic Integration with trium

7.6.00

MC Configuration Automation r Clients

8.1.00 Enables administrators to manage software changes, manage content changes, configure endpoints, and collect inventory information.

MC Configuration Automation r Networks

5.2.01 000 Manages change, configuration and compliance of network assets.

MC Configuration Drift anagement

7.5.00 Using the configuration management data in your BMC Atrium CMDB, allows the auditing, verification, and management of infrastructure changes in your data center IT environment. Installation and Configuration Guide

Backwards compatibility testing

BCIn

BSe

Bfo!

B

Ta

PrMC Configuration Management onfiguration Discovery tegration for CMDB

8.0.00 hotfix SW00335267

Integrates discovered configuration data with the BMC Remedy IT Service Management suite of products. This integration enables you to use BMC Remedy Asset Management, BMC Remedy Change Management, BMC Remedy Incident Management, and BMC Remedy Problem Management to access accurate, real-time information about IT infrastructure components across your enterprise.

MC Dashboards for Business rvice Management


7.6.00 000 Provides interactive, real-time access to key service support metrics for senior IT management to help optimize decisions and accelerate the results of aligning IT to business goals.

MC Portal, including the llowing module:BMC Performance Manager Portal 2.8.00

2.8.00 2.7.00.030 (supported by version 2.7.00 and 2.7.50)

Provides a common web-based interface for managing and monitoring your IT infrastructure while monitoring business services.

MC ProactiveNet 8.0.00 000 A real-time analytics solution that detects performance abnormalities in the IT environment, delivers early warning of degrading performance, and reduces time from issue detection to resolution. This early warning is delivered by Intelligent Events that result from analyzing and correlating data across the monitored IT infrastructure, speeding the ability to detect abnormal trends before users and mission critical applications are impacted. It also provides the users with views, detailed graph displays, reports and other tools for diagnosing performance issues.


oduct Name Short name Version Patch FunctionAbout BSM Interoperability ! 23

24


BM!

!

!

BM

BR

Ta

PrMC Remedy IT Service anagement:BMC Remedy Asset ManagementBMC Remedy Change ManagementBMC Remedy Service Desk, including: ! BMC Remedy Incident

Management ! BMC Remedy Problem

Management

BMC Remedy ITSM

7.6.00 ! The BMC Remedy Asset Management application lets IT professionals track and manage enterprise CIsand their changing relationshipsthroughout the entire CI lifecycle.

! BMC Remedy Change Management provides IT organizations with the ability to manage changes by enabling them to assess impact, risk, and resource requirements, and then create plans and automate approval functions for implementing changes.

! BMC Remedy Service Desk allows IT professionals to manage incidents, problem investigations, known errors, and solution database entries.

MC Remedy Knowledge anagement

7.5.00.001 Allows users to author and search for solutions in a knowledge base. It includes a comprehensive editor with extensive editing tools and a robust search engine that allows users to search for solutions using natural language or Boolean searches.

MC Service Automation eporting and Analytics

BSARA 2.0.00 A web-based reporting application that provides extensive report capabilities related to your data center servers that are managed by BMC BladeLogic. BMC Service Automation Reporting and Analytics uses rich data warehouse schema and dimensional modeling principles to access and report on historical data captured by BMC BladeLogic.


oduct Name Short name Version Patch Function Installation and Configuration Guide

Backwards compatibility testing

B

BM

BAInL

Ta

PrRequired patches are available on the BMC Customer Support website at http://www.bmc.com/support.

MC Service Level Management 7.6.00 000 hotfix SLM_SIM_IIWS-7-3-01-HOTFIX

Makes use of users contracts, agreements, and service targets to monitor the performance of a service, other configuration items, or infrastructure processes.

MC Service Request anagement

7.6.00 Allows IT to define offered services, publish those services in a service catalog, and automate the fulfillment of those services for their users.

MC Transaction Management pplication Response Time, either frastructure Edition or Service

evel Edition

BMC TM ART

3.7.00 Enables you to manage the performance and reliability of your worldwide applications to measure site health based on user experience metrics, such as availability, accuracy, and performance.


oduct Name Short name Version Patch FunctionAbout BSM Interoperability ! 25

26


Installation overviewThis section contains information about the method and sequence used by BMC Software to perform a new installation of the solution and test it.

The procedure is not the only possible way to set up a successful environment. For more information about implementing different use cases based on the amount of data present in your environment, see the documentation set for your products, as well as other documentation available on the BMC Customer Support website.

NOTE For interoperability testing, computers running VMware images were used to minimize the need for pre-existing web or application servers.

Figure 1-2 on page 27 illustrates the BSM Interoperability 8.0.00 installation order on Windows and UNIX. Installation and Configuration Guide

Installation overviewFigure 1-2: Installation order (page 1 of 2)

[go to Step 3 on Server B]

SERVER A

BMCRemedy ITSM

Prerequisites

BMC Atrium Core,including

BMC Remedy Change ManagementBMC Remedy Service Desk

BMC Service LevelManagement

BMC Remedy Asset Management

BMC Service Request Management

1

2

4

5

6

7 BMC ConfigurationDrift Management

Integration for BMC Remedy Service Desk

SERVER B

Web Server

Prerequisites- Java SDK 1.6

BMC Remedy Mid Tier[go to Step 4 on Server A]

3

Prerequisites- Dual 2.1 GHz processors, or four in large production environments- Minimum of 4 GB of memory- Minimum of 6 GB of permanent storage (10 GB recommended) plus 2 GB of temporary storage for the installation

- Administrator privileges- MS SQL Server 2005 database

BMC Atrium Discovery and Dependency Mapping15

SERVER G

BMC AtriumDiscovery

Prerequisites- Administrator privileges-own SQL server

Prerequisites- Minimum of 1 GB of memory

17

SERVER I

BMC TM ARTBMC Transaction Management Application Response Time Alerting Server

SERVER J

Reporting

Prerequisites- Minimum of 2 GB of memory- BusinessObjects


18

19


Prerequisites- SQL Server 2005 database- Minimum of 1 GB of memory

BMC Transaction Management Application Response Time

16

SERVER H

BMC TM ART

BMC Remedy Knowledge Management

SERVER C

BMC RemedyKnowledge

Management

SERVER KPrerequisites- Minimum of 8 GB of memory- Java SDK 1.6, 64-bit version-Processor: 2 @ 2.8GHz ( physical machine ), 1 @ 2.8 GHz ( VM )-20 GB free disk space-64 bit OS preferred

BMC Atrium Orchestrator CDP20BMC Atrium

Orchestrator CDP

Prerequisites- 2 GB temp space

9

SERVER D

BMC IdentityManagement

BMC Remedy Identity Management Suite;BMC Identity Management

BMC Remedy AR System serverBMC Remedy Approval ServerBMC Remedy Assignment EngineBMC Remedy Flashboards

BMC Remedy IT ServiceManagement Suite, including

BMC Remedy AR System Suite, including

BMC Atrium CMDBBMC Atrium Integration EngineProduct Catalog

8

13

Prerequisites

BMC Atrium Orchestrator Development Studio 21

SERVER L

BMC Atrium Orchestrator

Development Studio

Prerequisites- Minimum of 6 GB of memory-64-bit OS

14 BMC ProactiveNet

SERVER F

BMC ProactiveNet

Prerequisites- Minimum of 2 GB of memory- 1 MB of disk space for each cell or console you intend to use

- Administrator privileges- Java SDK 1.6.0_11-BMC Datastore on separate server

BMC Impact Solutions

SERVER E

BMC ImpactSolutions

12

BMC Portal, including BMC Performance Manager PortalBMC Impact Portal

10

11

Remote Service Monitor[on separate server or RSM farm][go to Step 13 on Server A]

Prerequisites- JBoss Application Server 4.0.2 (for SLM data collector)- Java SDK 1.6- Database client connectivity toolsAccess to the same LDAP directory server Server C uses

- SQL Server 2005 SP 2 (Windows) or Oracle 10g release 2 (UNIX) for BMC Remedy AR System data store, including BMC Atrium CMDB data.- Increase log file size to 300MB- 3 GB temp space on Solaris

- Minimum of 4 GB of memory- Java SDK 1.6, 64-bit version -Processor: 2 @ 2.8GHz ( physical machine ), 1 @ 2.8 GHz ( VM )-20 GB free disk space-64 bit OS preferred

BMC Atrium Web Serviceson its own computer

BMC Atrium Web Services

About BSM Interoperability ! 27

28


CFigure 1-2: Installation order (page 2 of 2)

SERVER Q

Capacity Management

Prerequisites- Minimum of 2 GB of memory - Administrator privileges- Java SDK 1.6

BMC Capacity Management Essentials28

- Microsoft .NET framework

Prerequisites- Minimum of 512 MB of memory- Same database vendor as AR System

22

SERVER M

BladeLogicBMC BladeLogic Server Automation, BMC BladeLogic Integration with Atrium

SERVER N Prerequisites- Minimum of 4 GB of memory- Same database vendor as AR System

24

BladeLogic

BMC BladeLogic Decision Support

Prerequisites- Minimum of 1 GB of memory

25

SERVER O

BNA

BMC BladeLogic Network AutomationBladeLogic Decision Support for Network AutomationData Warehouse

BMC Atrium Orchestrator LAP

23

SERVER I

Mainframeimpact &

Discovery

SERVER RPrerequisites- z/OS 1.4 through 1.7 or later

29 BMC Impact Integration for z/OS

122230

Prerequisites

BMC BladeLogic Client Automation26

SERVER P

BladeLogiclient Automation

- SQL Server 2005 database with Mixed Mode authentication for BMC CM data store

- Administrator privileges- Database client connectivity tools- Access to the same LDAP directory server that Server A uses

BMC Configuration Automation for Clients CDI27 Installation and Configuration Guide

Installation overviewAbout BSM Interoperability ! 29

30


! Installing mainframe applications (page 55)Chapter

2 Installing BSM Interoperability componentsThis chapter presents procedures for installing BSM Interoperability 8.0.00 components on Windows and UNIX environments. Any specific configuration required for either of these installations is explained in separate sections within the procedure.

The following topics are provided:

! Installing BMC Atrium and BMC IT Service Management applications (page 32)! Installing BMC Identity Management (page 38)! Installing BMC Impact Solutions and BMC Portal, integrating with BMC

Remedy Service Desk (page 38)! Installing BMC ProactiveNet (page 41)! Installing BMC Atrium Discovery and Dependency Mapping (page 41)! Installing transaction management applications (page 43)! Installing reporting and monitoring applications (page 44)! Installing BMC Atrium Orchestrator (page 45)! Installing BMC BladeLogic Server Automation and integrating with BMC

Atrium (page 47)! Installing BMC BladeLogic Decision Support for Server Automation (page 47)! Installing BMC BladeLogic configuration automation applications (page 48)! Installing BMC Capacity Management Essentials (page 54)Chapter 2 Installing BSM Interoperability components 31

32


InM

Installing BMC Atrium and BMC IT Service anagement applications

This section explains how to install

! BMC Remedy AR System and AR System applications, including BMC Remedy AR System server, BMC Remedy Mid Tier, BMC Remedy Approval Server, BMC Remedy Assignment Engine, BMC Remedy Email Engine

! BMC Atrium Core applications, including BMC Atrium CMDB and BMC Atrium Integration Engine

! BMC ITSM applications, including BMC Remedy Asset Management, BMC Remedy Change Management, BMC Remedy Service Desk (includes BMC Remedy Incident Management and BMC Remedy Problem Management)

stallation paths for AR SystemDefault installation paths for AR System are:

! WindowsC:\Program Files\BMC Software\ARSystem

! UNIX/opt/bmc/ARSystem

Each feature has its own subdirectory within these directories, such as:

! approval

! Arserver

! AREmail

! arsystem (for utilities)

! assignmentengine

! dataimporttool

! DevStudio

! flashboards

! midtier

! usertool Installation and Configuration Guide

Installing BMC Atrium and BMC IT Service Management applications

Related documentationSee the following documentation, as well as applicable patch technical bulletins and release notes, for detailed instructions on installing and configuring the products in this section.

AR System! BMC Remedy Action Request System Installation Guide

! installation directories

! installation instructions

! silent installation information

! fast and list thread settings

! BMC Remedy Action Request System Configuration Guide

! license keys

BMC Atrium Core! BMC Atrium Core Installation Guide


! installation directories

! silent installation information

! importing product catalog data

! BMC Atrium Core Product Catalog and DML Guide

BMC Remedy IT Service Management! BMC Remedy IT Service Management Installation Guide


BMC Service Level Management! BMC Service Level Management Installation Guide

! installation instructions, including Collection Point instructions

BMC Service Request Management! BMC Service Request Management Installation Guide


! integration instructionsInstalling BSM Interoperability components ! 33

34


RBMC Configuration Drift Management! BMC Configuration Drift Management Installation Guide


BMC Remedy Knowledge Management! BMC Remedy Knowledge Management Installation Guide


! instructions to integrate with AR System

ecommended order of installationThe following high-level steps provide the recommended order for installing the AR System and AR System applications.

1 Install the following BMC Remedy AR System server 7.5.00 patch 003 features:

! AR System server with

! AREA LDAP Directory Service Authentication

! ARDBC LDAP Directory Service Data Access

! Web Services Plugin

! BMC Remedy Approval Server

! BMC Remedy Assignment Engine

! BMC Remedy Flashboards

! other appropriate BMC clients

BMC Remedy AR System patches are cumulative. A BMC Remedy AR System patch contains the installer for the full version of BMC Remedy AR System, so when installing for first time, you can run the patch installer to install the full BMC Remedy AR System 7.5.00 product with patch updates.

NOTE Depending on the amount of data you store in your BMC Atrium CMDB, your database size might need to be increased. The minimum size used in interoperability testing was 8000 MB.

! For Windows installations, make sure you:

! In the MS SQL Information panel of the installer, increase the Database Initial Size from 300 MB to at least 8000 MB if you are installing the entire BMC Remedy IT Service Management suite of applications.

! For UNIX installations, make sure you:

! Verify that the user installing the AR System server has access to the tnsnames.ora file. Installation and Configuration Guide

Installing BMC Atrium and BMC IT Service Management applications! Increase the default data tablespace from 300 to at least 8000 megabytes at the AR System server Database Settings prompt if you are installing the entire BMC Remedy IT Service Management suite of applications.

IMPORTANT To avoid BMC Atrium Discovery and Dependency Mapping and BMC Atrium CMDB export failures, you must select the Unicode option when installing the AR System server on both UNIX and Windows.

2 In AR System Administration Console, apply the appropriate licenses.

AR System applications do not require license keys. AR System requires license keys only for AR System servers.

NOTE For Windows 2008 servers, you cannot use the BMC Remedy User Tool for licensing as it will return an invalid Host ID. You must use ipconfig /all on the local machine to determine the physical address of the computer. This physical address acts as your Host ID for licensing purposes.

3 In AR System Administration Console, increase the maximum number of threads for the Fast and List queues to improve performance. Fast queues should have five times as many threads as the number of processors in your server, while List queues should have three times as many threads as the number of processors.

4 Install BMC Atrium Core 7.6.00, including these features:

! BMC Atrium CMDB

! BMC Atrium Impact Simulator

! Product Catalog

! BMC Atrium Integration Engine

! Web services (on its own computer)

NOTE Install BMC Atrium Web Services on its own computer to avoid resource contention and port conflicts.

5 If applicable, choose to import your data during the installation.

6 Install BMC Remedy Mid Tier on its own computer.Installing BSM Interoperability components ! 35

36

BSM Interoperability 8.0.007 Install the following BMC Remedy IT Service Management applications in any order:

! BMC Remedy Asset Management

! BMC Remedy Change Management

! BMC Remedy Service Desk (includes BMC Remedy Incident Management and BMC Remedy Problem Management)

IMPORTANT You must start BMC Remedy Assignment Engine before you install any BMC Remedy IT Service Management application.

Before installing BMC Remedy Asset Management and BMC Remedy Change Management, you must start BMC Remedy Approval Server and BMC Remedy Assignment Engine.

8 Optionally, install BSM Enablement data. BSM Interoperability testing used BSM Enablement data in their testing. Register with the BMC Developer Network to obtain the data files and instructions for installing the data.

9 Install BMC Service Level Management and the Collector.

NOTE On UNIX, the installer must be launched in graphical mode from bmcslm-solaris.bin.

10 Install BMC Service Level Management Collection Point.

11 Install BMC Service Request Management.

IMPORTANT The server name on the CAI Registry form must be the same name as the server that is registered on the mid tier, which is the value of $SERVER$ that you get on the web.

12 Install BMC Service Request Management integrations.

13 Install BMC Configuration Drift Management. Installation and Configuration Guide

Installing BMC Atrium and BMC IT Service Management applications

InMstalling and configuring BMC Remedy Knowledge anagement

Perform the following steps to install and configure BMC Remedy Knowledge Management. BMC Remedy Knowledge Management is available only on Windows computers.

1 Install BMC Remedy Knowledge Management.

NOTE The installer asks to install Hummingbird and Tomcat along with BMC Remedy Knowledge Management. Install both if not already present on the computer.

2 Complete the special instructions that begin When integrating with BMC Remedy AR System in the installation steps of BMC Remedy Knowledge Management Installation Guide.

NOTE If your system includes BMC Remedy ITSM 7.5 or later, integration with BMC Remedy Knowledge Management 7.5 automatically becomes available. This integration enables users to create, search, and associate knowledge articles from within the BMC Remedy Incident Management forms, the BMC Remedy Problem Management forms, and Requester Console.Installing BSM Interoperability components ! 37

38


In

InPDstalling BMC Identity ManagementInstall BMC Identity Management, which consists of BMC Identity Management Suite and BMC Remedy Identity Management according to the information contained in the product documentation. For more information, see BMC Remedy Identity Management Installation Guide.

Note that BMC Remedy Identity Management is for Windows only this release. Integrating BMC Remedy Identity Management requires that you have a Windows implementation of AR System.

stalling BMC Impact Solutions and BMC ortal, integrating with BMC Remedy Service esk

Use the following high-level steps to install BMC Impact Solutions and integrate it with BMC Remedy Service Desk:

Step 1 Install BMC Impact Solutions (page 39). BMC Performance Manager Portal and BMC Performance Exception Detector are installed in this step, during the installation of BMC Portal.

Step 2 Install the Integration with Remedy Service Desk (page 41). Installation and Configuration Guide

Installing BMC Impact Solutions and BMC Portal, integrating with BMC Remedy Service Desk

R

Inelated documentationSee the following documentation, as well as applicable patch technical bulletins and release notes, for detailed instructions on installing and configuring the products in this section.

BMC Impact Solutions! BMC Service Impact Solutions Installation Guide


! CMDB extension installation instructions

! updating SIM KB component classes

! installation instructions for Remote Service Module

! installation instructions for the integration with BMC Remedy Service Desk

BMC Datastore! BMC Datastore Installation Guide


BMC Portal! BMC Portal Installation Guide

! installation instructions for BMC Portal

! installation instructions for the BMC Performance Manager Portal and BMC Impact Portal modules

stalling BMC Impact SolutionsPerform the following steps to install BMC Impact Solutions.

1 Install the BMC Atrium CMDB SIM extensions.

IMPORTANT This step can fail if performed over a network. Copy the extensions to a local drive on the BMC Atrium CMDB system and run the extensions installer there.

On UNIX, this step must be performed as the root user.

2 Optionally, install a database for BMC Portal. If you install a database for BMC Portal, install it on a separate server.

You may have an existing BMC Datastore if you followed the instructions in step 13 on page 36 on installing BMC Configuration Drift Management.Installing BSM Interoperability components ! 39

40

BSM Interoperability 8.0.00BMC Portal requires an Oracle database. You can use an existing Oracle 10g database or the BMC Datastore (on BMC Portal Infrastructure and Datastore DVD or BMC Datastore CD Windows Disk 1).

3 Execute the BMC Impact Solutions installer and perform a full installation.

4 Install BMC Portal. During the installation, install the following BMC Portal modules:

! BMC Impact Portal

! BMC Performance Manager Portal

5 When prompted by the installation program, insert the BMC Performance Manager Solutions CD and select Performance Managers. Use the appropriate PAR files for your environment.

6 Update the SIM KB component classes for 7.3.02.

If you have installed BMC Performance Manager Express for SAP, you must re-synchronize the cell KB with the new classes in the BMC Atrium CMDB. See Updating the SIM KB component classes in BMC Service Impact Solutions Installation Guide.

If you are installing BMC TM ART in your environment, return to this step and update SIM KB component classes after all extensions are loaded.

7 Install Remote Service Monitor on a separate computer or as part of a Remote Service Monitor farm.

8 Install the BMC Atrium CMDB BPM extensions for SAP (on the same computer as Remote Service Monitor). Installation and Configuration Guide

Installing BMC ProactiveNet

In

In

InDstalling Integration for BMC Remedy Service DeskPerform the following steps to integrate BMC Impact Solutions with BMC Remedy Service Desk.

1 On the server hosting AR System, install the Integration for BMC Remedy Service Desk.

2 Restart the BMC Remedy AR System server and plug-in server.

3 Set Incident Management rules for Require Service CI Related on Submit on Global and Calbro Services to No.

stalling BMC ProactiveNetInstall the following components as described in Installing the ProactiveNet product in BMC ProactiveNet Installation Guide:

! BMC ProactiveNet server

! BMC ProactiveNet agent(s)

Configure the components as described in BMC ProactiveNet Installation Guide.

NOTE Disable Data Execution Prevention (DEP) on the target computer before installing.

stalling BMC Atrium Discovery and ependency Mapping

Perform the following steps to install and configure BMC Atrium Discovery and Dependency Mapping.

NOTE This procedure includes instructions for only Windows because there are no UNIX versions of BMC Atrium Discovery and Dependency Mapping.

1 Make sure that:

! The database agent service is active.

! The Windows Service Manager is closed.

! The TCP/IP network protocol is enabled.

2 Create a database instance on the discovery server data store.

For instructions about creating the SQL Server database instance, see the Creating the discovery datastore section of BMC Atrium Discovery and Dependency Mapping: Planning and Installation.Installing BSM Interoperability components ! 41

42

BSM Interoperability 8.0.003 Install and start the BMC Atrium Discovery and Dependency Mapping server by running the BMC Atrium Discovery and Dependency Mapping installer.

For instructions about installing the discovery applications on the discovery server, see the Installing and starting the discovery server section of BMC Atrium Discovery and Dependency Mapping: Planning and Installation.

4 Log in to the BMC Atrium Discovery and Dependency Mapping client at http://:8080/discovery/index.jsp using a web client with Java Webstart 1.4.2_13 installed.

The default user name and password are both admin.

5 Schedule and configure CMDB synchronization.

Select both the Activate CMDB Synchronization and Synchronize Impact Relationships options, and select the types of discovered CIs and relationships you want to export to BMC Atrium CMDB.

For instructions about scheduling and configuring CMDB Synchronization, see BMC Atrium Discovery and Dependency Mapping: Populating BMC Atrium CMDB. Installation and Configuration Guide

Installing transaction management applications

Ina

R

InRstalling transaction management pplications

This section explains how to install BMC Transaction Management Application Response Time.

elated documentationSee the following documentation, as well as applicable patch technical bulletins and release notes, for detailed instructions on installing and configuring the products in this section.

BMC Transaction Management Application Response Time! BMC Transaction Management Application Response Time Central Installation and

Setup Guide

! installation of the execution server

! setting up an execution server as the action server

! BMC Transaction Management Application Response TimeInfrastructure Edition Getting Started and Integration Guide

! instructions on configuring the integration with BMC Impact Manager

! instructions on configuring the integration with BMC Atrium CMDB

stalling BMC Transaction Management Application esponse Time

Perform the following steps to install BMC Transaction Management Application Response Time.

1 On a Microsoft Windows 2003 computer with a Microsoft SQL Server database, install BMC TM ART Central Execution Server.

2 On a separate Microsoft Windows 2003 server,

a Install BMC TM ART Central Execution Server.

b Configure this Execution Server as an Alerting server.

3 Set up BMC Transaction Management Application Response Time 3.7.00 Integrations.

a Configure the integration with BMC Impact Manager.

b Configure the integration with BMC Atrium CMDB. Installing BSM Interoperability components ! 43

44


Ina

R

Installing reporting and monitoring pplications

This section explains how to install BMC Dashboards for BSM and BMC Analytics for Business Service Management.


BMC Dashboards for BSM! BMC Dashboards for Business Service Management Installation Guide

! installation instructions and prerequisites

BMC Analytics for Business Service Management! BMC Analytics for Business Service Management Installation Guide

! installation instructions and prerequisites

stalling BMC Dashboards for Business Service ManagementPerform the following steps to install BMC Dashboards for Business Service Management.

1 Make sure iiws is running:

a For Unix, start iiws with the following command /data1/bmc/BMCPortalKit/Impact/iiws/bin//IIWSServer start

b For Windows, verify that the iiws is running (through Services).

2 Edit the file mcell.dir in your BMC Impact Integration Web Services directory.

The default directory path for this file is \iiws.

3 Add the name of the default cell you specified during BMC Impact Manager installation, then save and close the file.

BMC Dashboards for BSM can now integrate with BMC Impact Integration Web Services.

4 Install BMC Dashboards for BSM. Installation and Configuration Guide

Installing BMC Atrium Orchestrator

In

In

Rstalling BMC Analytics for Business Service ManagementTo integrate BMC Analytics for Business Service Management with BSM Interoperability 8.0.00, you are not required to perform any special tasks.

stalling BMC Atrium OrchestratorPerform the following steps to install BMC Atrium Orchestrator.

The installation of BMC Atrium Orchestrator requires two servers, one for BMC Atrium Orchestrator Server and Portal and a second one for the Development Studio.


BMC Atrium Orchestrator! BMC Atrium Orchestrator Platform Installation Guide

! installation instructions for BMC Atrium Orchestrator Configuration Distribution Peer, BMC Atrium Orchestrator Development Studio, and BMC Atrium Orchestrator Lightweight Activity Peer

BMC Atrium Orchestrator workflows! Continuous compliance for network automation

! BMC Continuous Compliance for Network Automation solution Getting Started Guide

! Continuous compliance for server automation

! BMC Continuous Compliance for Server Automation solution Getting Started Guide

! Triage and remediation

! BMC ProactiveNet Performance Management and BMC Event and Impact Management Triage and Remediation Solution Getting Started Guide

Installing BMC Atrium Orchestrator Configuration Distribution PeerFollow the instructions in BMC Atrium Orchestrator Platform Installation Guide to install the initial BMC Atrium Orchestrator Configuration Distribution Peer (CDP) on its own computer. Installing BSM Interoperability components ! 45

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BSM Interoperability 8.0.00Installing BMC Atrium Orchestrator Development Studio 1 On a different computer than the one running BMC Atrium Orchestrator CDP,

install the BMC Atrium Orchestrator Development Studio.

2 Configure Development Studio to communicate with the BMC Atrium Orchestrator CDP. For more information, see the BMC Atrium Orchestrator Platform Installation Guide.

Installing BMC Atrium Orchestrator Lightweight Activity PeerOn a different computer than the ones running other BMC Atrium Orchestrator applications, install BMC Atrium Orchestrator Lightweight Activity Peer (LAP). In the BSM Interoperability configuration, the LAP was installed on the computer running BMC BladeLogic Server Automation.

Installing BMC Atrium Orchestrator workflows from the content installerDepending on your environment and goals, you can install one or more workflows from the BMC Atrium Orchestrator content installer.

NOTE Each workflow must be installed by a unique user and all templates, filters, and other configuration settings associated with each user must be unique to that user (and re-set to each new user before every workflow installation, if installing multiple workflows from the same computer). In summary, you must have: --a unique user to own the actor and monitor adapters --the same unique user acts as the Assignee on the template --the same unique user is assigned to the filters

! Continuous Compliance - Networkssee BMC Continuous Compliance for Network Automation solution Getting Started Guide

! Continuous Compliance - Serverssee BMC Continuous Compliance for Server Automation solution Getting Started Guide

! Triage and Remediationsee BMC ProactiveNet Performance Management and BMC Event and Impact Management Triage and Remediation Solution Getting Started Guide. Installation and Configuration Guide

Installing BMC BladeLogic Server Automation and integrating with BMC Atrium

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InSstalling BMC BladeLogic Server Automation nd integrating with BMC Atrium

Install BMC BladeLogic Server Automation and BMC BladeLogic Integration with Atrium according to the information contained in the product documentation. For more information, see BMC BladeLogic Installation Guide and BMC BladeLogic Integration with Atrium: Implementation Guide.

Note that the database vendor used by BMC BladeLogic Server Automation must be the same vendor as the one used by AR System and BMC BladeLogic Decision Support for Network Automation.

stalling BMC BladeLogic Decision Support for erver Automation

Install the authentication server with BMC BladeLogic Decision Support for Server Automation on their own computer according to the information contained in the product documentation. For more information, see the BMC BladeLogic Decision Support for Server Automation Installation Guide.

Note that the database vendor used by BMC BladeLogic Decision Support for Server Automation must be the same vendor as the one used by AR System and BMC BladeLogic.

NOTE The authentication server and reports server can be installed on two different computers, but interoperability tested the configuration given in this section.Installing BSM Interoperability components ! 47

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Rstalling BMC BladeLogic configuration utomation applications

This section explains how to install BMC BladeLogic Network Automation and BMC BladeLogic Client Automation.


BMC BladeLogic Network Automation! BMC BladeLogic Network Automation Installation Guide


! BMC BladeLogic Network Automation Remedy Integration Guide

! instructions for integrating with BMC Remedy AR System and BMC Atrium CMDB

BMC BladeLogic Client Automation! BMC BladeLogic Client Automation Installation Guide

! installation instructions for master transmitter and console

! instructions for setting up the inventory database

! BMC Atrium Core Product Catalog and DML Guide

! setting up database links

! downloading and running AR System security scripts

! configuring parameters for the database

! establishing a connection to the AR System

! BMC BladeLogic Client Automation Report Center Guide

! running predefined queries to verify connectivity to AR System

! configuring the inventory plug-in Installation and Configuration Guide

Installing BMC BladeLogic configuration automation applications

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InIntegrations! BMC BladeLogic Client Automation Configuration Discovery Integration

Implementation Guide

! implementation

! data mappings

! BMC Atrium Integration Engine Users Guide

! data exchanges

! BMC Remedy Action Request System Integration Guide

! configuring the ARDBC LDAP plug-in

! BMC Configuration Automation for Clients CMS and Tuner Guide

! editing directory services

! user roles

stalling BMC BladeLogic Network AutomationPerform the following steps to install BMC BladeLogic Network Automation.

1 Perform the installation of the BMC BladeLogic Network Automation server.

TIP You must create a local user account for the BMC BladeLogic Network Automation services and FTP/SCP configuration file transfers.

2 Perform integrations with BMC Remedy AR System and BMC Atrium CMDB.

stalling and configuring BMC BladeLogic Client AutomationThis section explains how to install and configure BMC BladeLogic Client Automation.

Installing BMC BladeLogic Client AutomationPerform the following steps to install BMC BladeLogic Client Automation.

1 Install the BMC BladeLogic Client Automation master transmitter and console.

2 Choose the additional channels you want to install.

If you use BMC BladeLogic Client Automation Configuration Discovery Integration, you must install the following channels:

! CMS

! Transmitter

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BSM Interoperability 8.0.00! Report Center

! Scanner Service

! Schema Manager

Configuring BMC BladeLogic Client AutomationPerform the following steps to configure your BMC BladeLogic Client Automation database.

1 Make sure that:

! On WindowsMS SQL Server 2005 SP2 is used as the BMC BladeLogic Client Automation database.

! On UNIXOracle 10g is used as the BMC BladeLogic Client Automation database.

2 Set up the inventory database.

NOTE In Tuner, make sure that Schema Manager and Report Center are running. If the Schema Manager and Report Center are running, you can select them.

3 To normalize your BMC BladeLogic Client Automation data with the Product Catalog, continue with this step to configure access. See the BMC Atrium Core Product Catalog and DML Guide for details. Otherwise, skip to step 4 on page 51.

a For Product Catalog integration, set up the database links from both the BMC Remedy AR System database and the BMC CM database.

b From the BMC BladeLogic Client Automation console, download and run the AR System security scripts.

NOTE Use the MSSql_installSecurityScript_Unicode.sql script if the SQL Server AR System database was installed with the Unicode option ON and the columns are of Unicode data type nvarchar and the ODBC driver does not automatically translate data. The MSSql_installSecurityScript_Unicode.sql script rewrites the views by casting the Unicode nvarchar types to the varchar datatype, allowing successful population of the CM database columns.

c Configure parameters for the BMC CM database.

IMPORTANT Any time you change AR System settings in CMS, restart CMS or the tuner.

d Establish a connection between the CM and AR System databases. Installation and Configuration Guide


InDT IP To verify connectivity to the Product Catalog using Report Center Query Library, run one of the predefined queries. For details, see the Service Management integration section of Appendix I, Query Library list, in BMC BladeLogic Client Automation Report Center Guide.

4 Install BMC BladeLogic Client Automation views using the following steps:

a From the Schema Manager, connect to the BMC CM database.

b Install the CMDB Integration with Configuration Discovery schema.

5 In the Report Center, enable and configure the Inventory plug-in.

For instructions about enabling and configuring the Inventory plug-in, see the Updating Report Center and the Inventory and Logging plug-ins section of the BMC BladeLogic Client Automation Report Center Guide.

stalling BMC BladeLogic Client Automation Configuration iscovery Integration

For Configuration Discovery data to populate BMC Atrium CMDB, install BMC BladeLogic Client Automation Configuration Discovery Integration.

NOTE The BMC BladeLogic Client Automation Configuration Discovery Integration package includes BMC Atrium Integration Engine and Remedy Link applications. You already installed these applications in step 13 on page 36.

1 Stop the BMC Atrium Integration Engine service.

2 Install BMC BladeLogic Client Automation Configuration Discovery Integration.

3 After installation, restart the BMC Remedy Action Request System service and the BMC Atrium Integration Engine service.

During installation, BMC BladeLogic Client Automation Configuration Discovery Integration creates data exchanges and data mappings in BMC Atrium Integration Engine for the 16 CI classes and relationship classes that are discoverable by BMC BladeLogic Client Automation, as well as data deletion and BMC_ComputerSystem relationships information.

In BMC Configuration Automation for Clients Configuration Discovery Integration for CMDB Implementation Guide, see Appendix B, Using BMC Atrium Integration Engine relationship class mappings for more information about the data mappings.

See BMC Atrium Integration Engine Users Guide for more information about creating data mappings and data exchanges.

4 From BMC Atrium CMDB, manually run the Configuration Discovery Reconciliation Process job to reconcile your Configuration Discovery data with the BMC_Asset dataset.Installing BSM Interoperability components ! 51

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PANOTE You should also create a schedule for the Configuration Discovery Reconciliation Process job so that it can reconcile your Configuration Discovery data after each transfer. By default, the job has no scheduled runs.

roviding access to ITSM from BMC BladeLogic Client utomation user accounts

Perform the following steps to provide access to ITSM from BMC BladeLogic Client Automation user accounts.

1 Make sure that you have installed and configured BMC BladeLogic Client Automation Configuration Discovery Integration.

For instructions about installing and configuring the integration, see the Installing the integration chapter of the BMC Configuration Management Configuration Discovery Integration for CMDB Implementation Guide.

NOTE Make sure that your environment has a directory service enabled.

2 Configure BMC BladeLogic Client Automation to use the directory service for user authentication in User Authentication > User Authentication Type:

a Log in to the BMC CM console and choose Applications > Console > System Settings.

b Choose the User Authentication tab.

c On the User Authentication Settings page, choose the User Authentication Type link.

d Set the User Authenticate Type to Directory Service.

3 From Schema Manager, connect to the directory service and install the Policy Manager schema.

This action generates a script that you need on the directory service server.

4 Configure Deployment Manager to use the BMC BladeLogic Client Automation database.

The Deployment Manager is located, for example, at http://: with a default port number of 8000.

5 Configure Deployment Manager to use the directory service for user authentication.

6 Configure console settings to enable Report Center integration.

7 Create a user in the directory service in cn=Users that is accessible by BMC BladeLogic Client Automation, Deployment Manager, and CMS. Installation and Configuration Guide


PIT8 Configure the master transmitter to use the Product Catalog by editing the settings in the AR System tab.

roviding access to BMC BladeLogic Client Automation from SM user accounts

Perform the following steps to provide access to BMC BladeLogic Client Automation from ITSM user accounts.

1 Make sure that BMC BladeLogic Client Automation is installed.

2 Replace cms host:port with the actual value for the CMS host and port in both of the following files:

! CAICMS_SSOWebService.xml

! CMSTSM_PolicyManager.xml

3 Use BMC Remedy Administrator to import the changed .xml definitions to the AR System server.

4 In the AR System server, configure the ARDBC LDAP plug-in to use the directory services of BMC BladeLogic Client Automation.

For instructions about configuring the ARDBC LDAP plug-in, see the ARDBC LDAP plug-in section of BMC Remedy Action Request System Integration Guide.

5 In BMC Remedy Administrator, modify the form properties for LDAP:Users and LDAP:Groups so that they use the directory services server.

6 Create a directory services user.

For the purposes of integration, you must create the following types of users in the CTM:People form to use the Change Management application.

! CMS AR System UserThis is a single special user created for the integration.

! Change Management UsersThese are regular users created for the Change Management application.

For both users, you must use the same login and password combination in the Configuration Management and Change Management applications. Therefore, you must create users in CTM:People that match the user name and password combinations that have access to CMS in LDAP.

7 Provide the CMS Host and DM Host names and set the status to Active.

This step creates links between the BMC BladeLogic Client Automation system, Change Management, and Task Management System.

8 For the integration to be complete, you must:

! Edit the Directory Service or Remedy Integration to include the CMS AR System User with exactly the same login and password.

For instructions about editing directory services, see the Adding or editing a directory service section of the BMC Configuration Automation for Clients CMS and Tuner Guide.Installing BSM Interoperability components ! 53

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InE! Make sure that the user has appropriate roles to perform configuration management tasks. Verify that correct roles are available in BMC BladeLogic Client Automation.

For information about user roles, see the What are user roles? section of the BMC Configuration Automation for Clients CMS and Tuner Guide.

! Configure mid tier, AR System database, and Java runtime settings. For instructions about these procedures, see the following guides:

! Mid tierSee the Configuring the mid tier chapter of BMC Remedy AR System BMC Remedy Mid Tier Guide.

! AR System databaseSee the Server informationDatabase tab section of BMC Remedy Action Request System Configuration Guide.

! Java runtime settingsSee the Run-time configuration section of the BMC Remedy Action Request System Integration Guide.

stalling BMC Capacity Management ssentials

Perform the following steps to install BMC Capacity Management Essentials. This installation installs all BMC Capacity Management Essentials on one computer. BMC Capacity Management Essentials must be installed on a Windows computer.

1 Begin the installation as described in the Installing the product section of BMC Capacity Management Essentials Getting Started.

2 When prompted, choose Capacity Management Essentials Administrator Console.

The Capacity Management Essentials Administrator Console collects data from computers and populates that data into the Visualizer database that is shipped with the product.

The console requires Microsoft .NET Framework version 3.0 or later.

3 Configure the components as appropriate for your environment. Installation and Configuration Guide

Installing mainframe applications

Installing mainframe applicationsTo integrate BMC Discovery for z/OS and BMC Impact Integration for z/OS, installed on an IBM mainframe computer, with BSM Interoperability 8.0.00, you are not required to perform any special tasks.

For information about installing these products, see the following guides:

! BMC Discovery for z/OS Agent Installation and User GuideReview for procedures about installing the BMC Discovery for z/OS Agent that enables mainframe inventory discovery.

! BMC Impact Integration for z/OS User GuideSee the Preparing to install and customize BMC II for z/OS chapter for installation prerequisites and the Installing BMC II for z/OS cell and console components chapter for installation procedures.Installing BSM Interoperability components ! 55

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Chapter

3 BSM Interoperability workflowsThis chapter presents technical workflows and troubleshooting for use cases in BSM Interoperability.

The following topic is provided:

! BSM Interoperability use cases (page 58)Chapter 3 BSM Interoperability workflows 57

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BSM Interoperability use casesThis section contains high-level overviews of use cases involving products in the BSM Interoperability product stack. Each use case lists the products involved, important preqrequisites, a step-by-step outline of the flow of data through the involved products, and a diagram illustrating the data flow represented in the technical flow step-by-step outline.

NOTE These use cases do not represent all potential use cases or functions of these products.

The following use cases are described:

! Reconciliation of multiple data sources

! End to end service level management

! Holistic compliance

! Intelligent incident

! Problem management

! Virtualization

! Web self-service

! Continuous complianceservers

! Continuous compliancenetworks

! Decision Support Installation and Configuration Guide

BSM Interoperability use cases

Use case: Reconciliation of multiple data sourcesThis section contains a scenario in which objects are discovered and reconciled into the production database

BSM Interorperability 8.0

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