Brian_Rose_Resume_4_29_2015
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BRIAN T. ROSE COMPUTER NETWORK SYSTEMS 237 Orville Road Baltimore, MD 21221 Cell: 443-423-2054 Email: [email protected] OBJECTIVE My current objective is to pursue my long term goal of becoming a crucial part of the ever-changing technology world which has become essential to all businesses today. I am seeking a position that will fully utilize my current skills, as well as challenge me to enhance my ability, and offer opportunities for advancement. SKILLS Information Systems Designing, developing, and testing new hardware technologies, including desktop PC’s, mobile devices, and laptops to ensure both hardware and software meet business and user requirements. Troubleshooting to resolve issues pertaining to client's computers, hardware, software, and various applications and operating systems via remote, phone, and email support. Project Management skills to lead project teams. Installation, setup and maintenance of computers including imaging via USB and SCCM. Installing, repairing, configuring, maintaining, and supporting computer and network hardware to ensure secure and reliable system performance. Tier 1, 2, and 3 Help Desk Support - Help Desk Coordinating Proficiency. Experience with Microsoft Application Virtualization as well as other virtualized environments. Designs and documents new procedures and technologies. Maintain accurate records for all daily activities. Proficiently trained numerous new employees in all aspects of the Desktop Support environment and ensure that proper procedures are followed. Provide excellent communication skills to relay technical terms to layman’s terms for customers. Hardware: Dell Optiplex series desktop workstations. Dell Latitude series laptops. Lab Environment - Cisco Routers, Cisco Switches, Wireless Access Points, Firewalls, Compaq, Dell, and HP Servers/Workstations. Software: Active Directory, Microsoft System Center Configuration Manager, Airwatch, Casper, Microsoft AppV, Microsoft Office, HyperTerminal, HyperV, VMWare, Packet Tracer, Dameware, Bomgar, Snagit, Adobe (Photoshop, Acrobat, Reader), Meditech, EPIC, ESSO, EPR, Muse, Xcelera, Ultravisual (Emageon), as well as other software used throughout Johns Hopkins Bayview Medical Center. Operating Systems: Windows XP, 7, 8. OS X Yosemite. Network Operations Network development, design, deployment, troubleshooting, builds and upgrades. Experience in troubleshooting client connectivity problems. Able to resolve networking issues from switch, to patch panel, to wall jack, to end user device. Troubleshoot and repair of client networks, examination of client backups, and dealing with end user support. Daily set up and customization of TCP/IP.
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Transcript of Brian_Rose_Resume_4_29_2015
BRIAN T. ROSE COMPUTER NETWORK SYSTEMS
237 Orville Road Baltimore, MD 21221
Cell: 443-423-2054 Email: [email protected]
OBJECTIVE
My current objective is to pursue my long term goal of becoming a crucial part of the ever-changing technology world which has
become essential to all businesses today. I am seeking a position that will fully utilize my current skills, as well as challenge me to
enhance my ability, and offer opportunities for advancement.
SKILLS
Information Systems
Designing, developing, and testing new hardware technologies, including desktop PC’s, mobile devices, and laptops to ensure both
hardware and software meet business and user requirements.
Troubleshooting to resolve issues pertaining to client's computers, hardware, software, and various applications and operating
systems via remote, phone, and email support.
Project Management skills to lead project teams.
Installation, setup and maintenance of computers including imaging via USB and SCCM.
Installing, repairing, configuring, maintaining, and supporting computer and network hardware to ensure secure and reliable system
performance.
Tier 1, 2, and 3 Help Desk Support - Help Desk Coordinating Proficiency.
Experience with Microsoft Application Virtualization as well as other virtualized environments.
Designs and documents new procedures and technologies.
Maintain accurate records for all daily activities.
Proficiently trained numerous new employees in all aspects of the Desktop Support environment and ensure that proper procedures
are followed.
Provide excellent communication skills to relay technical terms to layman’s terms for customers.
Hardware: Dell Optiplex series desktop workstations. Dell Latitude series laptops. Lab Environment - Cisco
Routers, Cisco Switches, Wireless Access Points, Firewalls, Compaq, Dell, and HP
Servers/Workstations.
Software: Active Directory, Microsoft System Center Configuration Manager, Airwatch, Casper, Microsoft
AppV, Microsoft Office, HyperTerminal, HyperV, VMWare, Packet Tracer, Dameware, Bomgar,
Snagit, Adobe (Photoshop, Acrobat, Reader), Meditech, EPIC, ESSO, EPR, Muse, Xcelera,
Ultravisual (Emageon), as well as other software used throughout Johns Hopkins Bayview
Medical Center.
Operating Systems: Windows XP, 7, 8. OS X Yosemite.
Network Operations
Network development, design, deployment, troubleshooting, builds and upgrades.
Experience in troubleshooting client connectivity problems.
Able to resolve networking issues from switch, to patch panel, to wall jack, to end user device.
Troubleshoot and repair of client networks, examination of client backups, and dealing with end user support.
Daily set up and customization of TCP/IP.
System Security
HIPAA certified, and qualified to handle classified information while maintaining confidentiality.
Management of Active Directory domain user account permissions along with Group Policy membership assignments.
Security development and disaster recovery.
Deployment of multiple security and monitoring products.
Implementation and maintenance of standards and procedures to ensure system and data integrity.
Investigate and identify potential security risks and coordinates with team members and management to quickly collaborate and
resolve the issue.
WORK EXPERIENCE
Jan 2012 – Present…………… JOHNS HOPKINS BAYVIEW MEDICAL CENTER .................................................................... Baltimore, MD
Title: Network Technician
Duties: Work independently to monitor, troubleshoot and correct desktop issues throughout the institution. Work with customers to analyze desktop requirements and develop suitable solutions. Troubleshooting of Windows Operating System. PC repair and software installations. Knowledge of basic network connectivity concepts for both wire and wireless environments. Ability to identify, isolate, and repair network problems and quickly develop a plan of corrective actions.
May 2010 – Dec 2011 ....... JOHNS HOPKINS BAYVIEW MEDICAL CENTER ...................................................................... Baltimore, MD
Title: Patient Registrar / IT (PACS) Assistant
Duties: Work in the Digital Imaging Film Library, providing copies of imaging tests for patients. Upload images to be added to the Emageon system (System containing patient images). Also correcting, matching and fixing orders in Emageon. Assists the administrator with PACS (Picture Archiving and Communications System). Very familiar with Meditech throughout the hospital. Handle other various IT tasks as needed. Also, provide receptionist and clerical functions to the front office. When additional or unique assignments are required, I am eager to participate as a team member. Handle other tasks as the workload requires, or as requested by a supervisor.
EDUCATION
ITT TECHNICAL INSTITUTE, Owings Mills, MD ............................................................................................. Sep 2009 – December 2011
Bachelors of Science Degree: Currently enrolled to obtain my Bachelors of Science degree in Information Systems and Cybersecurity. Expected graduation in May of 2015
Associates Degree of Applied Science: Graduated from ITT Tech for Information Technology / Computer Network Systems with an Associate’s degree of Applied Science. Program consists of installing, upgrading and maintaining computer network systems, surveying operating systems, network design and implementation, network systems management, as well as other related technical subjects, including networking and internetworking technologies.
SOLLERS POINT HIGH SCHOOL, Baltimore, MD ..................................................................................................... Sep 2005 – May 2009
Major Course of Study: Network Administration & Design
SPARROWS POINT HIGH SCHOOL, Baltimore, MD ............................................................................................... Sep 2005 – May 2009
Honors English, Honors Geometry, Honors Chemistry, Trigonometry, Biology, US Government
ACCOMPLISHMENTS & CERTIFICATIONS
MS50331D - Windows 7 Enterprise Desktop Support Technician
Microsoft Course 10244 - Optimizing and Maintaining Windows 7 Client Computers
Dell Desktop, Notebook, and Dispatch Policies & Procedures Certified
Associates Degree of Applied Science – Information Technology / Computer Network Systems
Bachelors of Science in Information Systems & Cybersecurity to be completed in May 2015
Successful completion of CCNA Classes 1, 2, 3, and 4
REFERENCES
Mr. Brian Barnaba Mr. Chuck Dunn Mr. Charles Hammett
Network Manager Senior Desktop Administrator IT Director
JHBMC JHBMC HighPoint Global, LLC
Office: 410-550-4186 / Cell: 443-834-5134 Cell: 443-801-2232 Cell: 443-463-7588
[email protected] [email protected] [email protected]
BRIAN T. ROSE Computer Network Systems 237 Orville Road, Baltimore, MD 21221 Cell: 443-423-2054 Email: [email protected]
