BrainStorm QuickHelp Quarterly Web Summit January 2014
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Transcript of BrainStorm QuickHelp Quarterly Web Summit January 2014
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PropellerHead: n. a person obsessively devoted to a technical pursuit; computer geek; sometimes used to describe techies
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BRAINSTORM QUICKHELPQUARTERLY WEB SUMMITJANUARY 2014
The End-User Experts Present
Tyler Rogers - QuickHelp Senior Account ManagerDerek Adams - QuickHelp Product Manager
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AGENDA
BrainStorm Introduction and Kick Off
QuickHelp – What’s New?
What’s Coming
QuickHelp – Your Internal Marketing Contest
Q&A
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Important Announcement: Vouchers
» BrainStorm is now accepting Microsoft Software Assurance Training Vouchers for Demonstration Sessions
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INTRODUCTION AND KICKOFF
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Manufacturing Time
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… Manufacturing Time
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… Manufacturing Time
Time doesn’t make itself.
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… Manufacturing Time
“Productivity – the goods and services produced from each hour of work, is the magic elixir of economic progress…” - David Wessel, “The Magic Elixir of Productivity,” The Wall Street Journal, Thursday, February 15, 2001, p1.
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… Manufacturing Time
0.5% rise in national productivity adds
$1,200,000,000,000 to the Federal Budget over 10 years. - Source - David Wessel, “The Magic Elixir of Productivity,” The Wall Street Journal, Thursday, February 15, 2001, p1.
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Minutes That Will Make a Difference
5 10 15 20 25 30 35 40 45 50 55 60$0
$1,000,000
$2,000,000
$3,000,000
$4,000,000
$5,000,000
$6,000,000
$7,000,000
$8,000,000
Minutes Gained per Week per EmployeePr
oduc
tivity
Dol
lars
Gai
ned
If each employee saved just 5 minutes per week, an organization of 5,000 employees would save $625,000 a year.*
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QuickTips – Build your Productivity
Excel: Sparklines
SharePoint: Exploring Sub-sites
Outlook: Quick Steps
SharePoint: Using the Ribbon
Outlook: Recalling Sent Messages
Windows: Jump Lists
Outlook: Using Resources
GroupWise: Retracting Emails
SharePoint: Navigating the Home Page
Outlook: Mailbox Cleanup
PowerPoint: Searching for ClipArt
Outlook: The Out of Office Rule
Outlook: Signatures
GroupWise: Busy Search
Excel: AutoSum
Windows 7: Sticky Notes
Outlook: Using Instant Search
GroupWise: The Home View in Four Minutes
SharePoint: Document Versioning
Outlook: Spell-Check
Lync: Creating a Contact Group
Word: Moving Text
SharePoint: Sync Your Documents in Outlook
Lync: Creating a Poll
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QuickTips – Build your Productivity
Excel: Sparklines
SharePoint: Exploring Sub-sites
Outlook: Quick Steps
SharePoint: Using the Ribbon
Outlook: Recalling Sent Messages
Windows: Jump Lists
Outlook: Using Resources
GroupWise: Retracting Emails
SharePoint: Navigating the Home Page
Outlook: Mailbox Cleanup
PowerPoint: Searching for ClipArt
Outlook: The Out of Office Rule
Outlook: Signatures
GroupWise: Busy Search
Excel: AutoSum
Windows 7: Sticky Notes
Outlook: Using Instant Search
GroupWise: The Home View in Four Minutes
SharePoint: Document Versioning
Outlook: Spell-Check
Lync: Creating a Contact Group
Word: Moving Text
SharePoint: Sync Your Documents in Outlook
Lync: Creating a Poll
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The QuickHelp QuickTip …
… Your secret weapon to cultivate productivity.
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February QuickHelp QuickTips
» Outlook: Using Tasks» SharePoint: Workflows» Lync: Tagging Contacts for Status Change
Alerts» Windows: Snap Points» GroupWise: Using Tasks
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WHAT’S NEW
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What’s New
» Office Add-in• Improved Office Load Times• MSI Install Support• Upgrade Support (starting with 3.02.9031)• .Net Client Profile Supported
» SharePoint 2013• O365 Compatability Update
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INTERNAL MARKETING CONTEST
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You’re All Winners With QuickHelp
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Your Marketing Brilliance
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Great Prizes for Being Awesome
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Submit Your Entries
» New memes» Your own web banner» New QuickHelp email signatures» Lunch and Learns» Orientation presentations for select groups» Unique email campaign» Set up an information booth» Help Desk messaging» … Others!
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WHAT’S COMING
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Thank You
• “very positive feedback … on the videos and the custom playlists.”
• “Customers really see the value.”
People Love QH
•QuickHelp is the new BrainStorm product leader
Largest LOB
•Nearly all customers renew subscriptions
High Renewals
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Continue Momentum
Increase Adoption
Segment Content and People
Learning Platform
Focus on Business Productivity
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Segment Content and People
Custom Libraries
Assigned Content
Targeted Content
Targeted Services
Reporting
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Training is a Process not an Event
Affinity and awarenessDeployment Monday
Skill developmentPerformance support
• Tips-n-Tricks• Quick Start Cards
(w/ Videos)
• Quick Start Cards• Instructor-Led Training• QuickHelp• Live Phone Support
• Instructor-Led Training• Train-the-Trainer• QuickHelp• Live Phone Support
• QuickHelp• Live Phone Support
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Software Migration Impact on
PRODUCTIVITY
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Focus on Business Productivity
Nail the
Migration
Timing is
Everything
Target
Needs
Stack not
Product
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2014 Coming Features
» Assigned Content» Shared Content» Admin and Social Groups» Group Libraries» New Portal UI» Deployment Toolbox
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Q & A