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EDUCATION IS A JOURNEY, NOT A DESTINATION.

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INTERNATIONAL STUDENTSBECOME A QUALIFIED HAIRDRESSERBIBA ACADEMY FOR HAIRDRESSING

The Certificate III in Hairdressing involves 52 weeks of full-time study. During this time each student must demonstrate competency in all aspects of hairdressing and complete 1300 hours of which 300 hours are workplace-based training.

These include:• Cutting• Colouring• Perming• Clientrelations• Professionalism• Longhairandstyling

At BIBA Academy, our students will first undergo orientation and an introduction to our policies and guidelines, facilities, formats and regulations. Following this, students will be taken through his/her course individually, and the course structure will be directed by their individual ongoing performance. A Training Plan Outline will be established in each student’s learning guide, which will detail completion dates for each study period and assist teachers in monitoring course progress. It is important to stress that each student will complete the course with superior knowledge and competency in the trade, however, is important to realise that each individual learns

differently and therefore must be taught accordingly, to maintain confidence and performance levels.

A Training Salon has been established within the Academy, inviting the public to be models for the students. Here, the students service the models as they would in a regular salon, providing cuts, colours and other hair services. This method of training makes up approximately 80% of a student’s learning process and provides invaluable hands-on experience.

The remaining 20% of a student’s training consists of theory/assignments and is taught via video/dvd presentations, lectures and live demonstration. Some of these courses include: the science and chemistry of hair structure, scalp disorders, chemicals used and their application. The students are required to take notes and/or complete head sheets, which on completion are delivered to the Administrator for assessment and evaluation. While it is important to understand the theoretical technicalities of our craft, At the beginning of the course, we encourage

Webelievethat‘bydoingweareachieving’.


the students to embark on practical work as quickly as possible. Students begin on mannequin heads and then progress to live models once they are assessed as competent in the following areas:

• Attitudeandprofessionalapproach• Taskcompletionwithindesiredtime• Accuracyinapplicationoftechnique• Confidenceinapplication• Knowledgeandunderstandingofwhy

andhoweachtechniqueisused.

Students will begin their practical work with dress and styling hair which entails classic and creative hair ups and blow drying techniques. Here after the basic colour application, during which time they will be given basic colour theory and demonstrations. Following the colour component, BIBA Academy will introduce students to cutting and perming. These subjects are taught following the criteria similar to that of the colour subject. As the student advances, the techniques intensify and therefore so does the calibre of the theory, demonstrations and standard required of the student.

Assessments are conducted nearing the end of each hairdressing component. Student can also ask to be assessed at any time should they wish to be challenged. Students will be and can be reassessed and tested throughout the term of their course to ensure their standard of

work, confidence and readiness for the work force and the industry’s changing environment is maintained. Students are not penalised for failing a task, however they will be asked to attempt it again until they reach a pass standard.

We encourage our students to be completely professional whilst in the Training Salon and expect no less from them. Encouragement and guidance is given each step of the way and maximum flexibility and care is demonstrated by the instructors. By doing so, we can ensure that each student is given every opportunity to complete the course successfully.

Our training plan and instruction is based on the individual being trained to their full potential and to our high expectations. Each area of the course is covered comprehensively so that we can fully prepare and accommodate our students for the work force and their new career.

Completion of the course within the 52 weeks duration will depend on the individual’s display of competency on an ongoing basis, After all, it is the student’s course and the course itself albeit with strict guidance and direction is after all, directed by the student.

The majority of training is performed at the Fitzroy BIBA Academy. Here you will begin your hairdressing journey, completing theory and mannequin components, as well as some assessments on live models. Nearing the end



of the course you will be asked if you would like to be relocated to the City campus which is simulated like a real salon. Here your hairdressing skills will be refined and detailed so that you will be ready to work in any salon n Melbourne.

1. SALON RECEPTION: • Telephone and appointment taking and time

allotment• Greetings and client communication and

relation• Timekeeping and service of clients

2. BASIN SERVICES:• Wrapping up of clients and covering of cloth-

ing• Choice of shampoo and conditioner and

correct product use• Apply massage and rinsing of chemical

treatment

3. SALON DUTIES:• Care and service of clients• Serving beverages and refreshments• Cleaning and maintenance of salon, fittings

and equipment

4. COLOUR:• Theory of colour and basic composition Consultation• Fashion, choice and suitability of correct

shade

• Application of tint, highlights and creative colour

5. STYLING AND FINISHING• Correct use of styling products and tools• Consultation• Applied drying and dressing of hair• Formal and fantasy dressing of hair

6. CUT: • Correct use of cutting tools, equipment and

application• Understanding bone structure cause and

effect of shape• Consultation• Men’s and ladies basic and classic hair

cutting• Men’s and ladies creative and advanced hair

cutting.

7. PERM & STRAIGHTENING:• Theory of perming and basic composition• Correct use of perming tools, solutions and

application, Consultation• Applied perming, winding and straightening

AREAS OF HAIRDRESSING COVERED IN THE COURSE




COURSE FEE OUTLINES

$16,133 includes (gst free):• $250 Enrolment fee (non-refundable)• $403 Health insurance* • $1,480 Full Equipment Kit + Text Book +

Learning Guide & Activity Books (non-refundable and subject to change)• $14,000 Training investment

This course is to be paid:1. In full prior to commencement in accordance

with payment option #1 below; or2. In two instalments in accordance with pay-

ment option #2 below

PAYMENT OPTION 1Prior to Enrolment $250.00 enrolment fee (non-refundable)Prior to Commencement $430.00 health insurance

$1,480.00 equipment (non-refundable)$14,00.00 tuition fee

PAYMENT OPTION 3Prior to Enrolment $250.00 enrolment fee (non-refundable)Prior to Commencement $430.00 health insurance

$1,480.00 equipment (non-refundable)$7,00.00 tuition fee

Six (6) months after commencement $7,00.00 tuition fee

PAYMENT METHODS:• By cheque to: BIBA ACADEMY Cash• Electronic Transfer (please email charlotte@

biba.com.au for details)• Credit

All pre-course payments are held in an estab-lished Trust Account.

Enrolment Fee for CoE (non-refundable)Certificate III $250

Health InsuranceStudents are welcome to arrange their own health insurance. If it has been arranged by the student, evidence of this insurance must be presented prior to course commencement.

Health insurance must be valid for the proposed duration of your Student visa. Prices detailed in the Welcome Folder are subject to change.

Enrolment Start Dates Enrolments in Certificate III are made at the beginning of each month. When filling out the enrolment forms please make sure you write down your preferred start date.

Trust AccountAll monies paid are kept in a Trust Account which will not be touched until initial course is complete.



List of Equipment included in Certificate III in Hairdressing (SIH30111) kit

• 1 Cutting Comb • 1 Packet Sectioning Clips • 1 Hair-dryer• 3 Brushes • 7 row Denman, Paddle Brush & Large

Round Brushes• 1 Long Hair Mannequin Head (real hair) with

clamp• Short Hair Mannequin (real hair)• 2 Tail Combs (plastic and metal) • 1 Pouch • 1 Tail brush (for long hair)• 1 Pack perm papers • 1 Pack each bobby/fringe pins• Reusable gloves • Hair straightener • Scissors (mannequin and client) • Trimmers• Clippers • Water spray • 1 Bag • Text Book• 1 Large Tooth Comb • Learning Guide and Activity Book

BIBA Academy is not responsible for any lost for stolen equipment.Please make sure all equipment is labelled

EQUIPMENT INCLUDED IN CERT III HAIRDRESSING KIT

clearly with your name.

There is a possibility that you may need to purchase another/more mannequin/s throughout your training ie. If you cut your mannequin head too short or commence cutting before colour. Mannequin heads can be purchased from BIBA Academy for $110.

Courseduration:56weeksMonday–Friday

Classesstart9:45amandfinishat5:00pm/6:00pm

Minimum1300hours



We want to make your arrival to Australia a memorable and comfortable experience. Once you have arranged your flight and accommodation details we ask that you email administration on [email protected] so that we can arrange pick up at the airport if required. Should you wish to make your own way from the airport to your place of accommodation, there is a bus shuttle service to the city as well as taxi services. For further information regarding the shuttle bus from the airport please see the following website: www.skybus.com.au

BIBA Academy’s Operations Manager Mirella Heuperman can be contacted on her mobile 0438 741 491 should you arrive at the airport feeling unsure about what to do. Once you settle into your place of accommodation please call Mirella to arrange a time for a welcoming induction.

YOUR ORIENTATION DAY BIBA Academy236 Johnston St, FITZROY

Once you have settled into you place of accommodation please call Mirella during business hours at the BIBA Academy and arrange a time to come in and be introduced BIBA Academy. This session may take up to 1 hour where we will explain to you in detail about:

• Our organisation - BIBA Academy

• introduction to staff• Course structure• Rules and Regulations, Safety and OH&S

(Workplace Safety)• Where and how classes are organised• Processes for accessing Student Sup-

port services• Living in Melbourne and fun places to

visit in Australia• Locker allocation• We will also give you any equipment and

text books purchased for the course.

We will show you around the school grounds so that you are familiar with the BIBA Academy grounds when you start on your first day.

YOUR FIRST DAY

We want to make your first day as easy and exciting as possible. BIBA Academy opens its doors at 9.00am and closes approximately at 6.00pm every day. On your first day we ask you to arrive at 9.15am and go straight to the front desk, we will be there to greet you. You may put your personal items away in your locker and have a coffee before the morning meeting which is held every morning for all students at 9:45am. After the morning meeting we will schedule you into a class. Patience, application and an open mind is the key to success. Just a word of warning if you arrive after 9:45am you will be considered as arriving late and you will need to report to the office.There are three breaks each day: 10 minutes in

ARRIVAL TO AUSTRALIA



the morning and afternoon and a 45 minutes at lunch. Lunch can be purchased from a number of cafés/restaurants in Smith Street or Brunswick Street. Your afternoon will consist of more classes and demonstrations.

When your day is over we have a quick pack up time and you can sign out and make your way home. Should you have any queries at any stage throughout your day, please do not hesitate to speak to any of the Staff; we are here to help.

STUDENT DRESS CODE The dress code of a Hairdresser should be individual but most importantly professional. It is very important to always present yourself well and be aware of current trends as hairdressing is a part of the Fashion industry and our clients expect us to be up to date!

The following suggestions outline and specify details concerning everyday general grooming and presentation:

Do’s• Hair Styled• Clothes are clean and ironed• Tasteful make up• Sensible shoes• Neat and clean nails Don’ts• High heeled shoes• Exposing too much skin• Plain ponytails and sectioning clips holding your hair• Excessively ripped clothes

• Revealing underwear• Mid drift showing• Ugg boots• Tracksuit pants• Unnatural fake tan lines• Sunglasses worn on head• Leggings instead of pants• The above requirements are a guideline with respect to the BIBA Dress Code and do include exceptions. Please consult with management if unsure. These guidelines are to promote and establish a stable, neat and professional code of dress that emphasizes pride in one’s own self appearance and conduct.

FACILITIES EQUIPMENT & LEARNING RESOURCES BIBA Academy236 Johnston St, FITZROY

At the BIBA Academy FITZROY we provide students with a number of facilities, equipment and resources including:• Lockers• Computers • Quiet Study area• Basins and work stations• Clients• Colour products• Styling products• Magazines for assignments• Microwave (to heat up lunches)• Student lunch area



BIBA Academy401 Swanston St, MELBOURNE

At the BIBA Academy Melbourne we provide students with a number of facilities, equipment and resources including:• Lockers• Basins and work stations• Clients• Colour products• Styling products• Microwave (to heat up lunches)• Student lunch area

All student are required to look after their own equipment (tools for trade) supplied in the equipment kit. BIBA Academy is not responsible for any lost or stolen equipment.

CODE OF PRACTICE EDUCATIONAL STANDARDS

BIBA Academy will:• Apply policies and management practices

which maintain high professional standards in the marketing and delivery of vocational education and training services and which safeguard the interests and welfare of trainees;

• Maintain a learning environment that is conducive to the success of trainees. BIBA Academy has the capacity to deliver the course(s) on the scope of registration, and will ensure that the facilities, methods and materials used in the provision of training will be appropriate to the outcomes to be achieved;

• Maintain systems for recording and archiving trainee enrolments, attendance, competition, assessment outcomes, recognition of prior learning, complaints, qualifications and statements of attainment issued; and

• Treat all personal records of clients confidentially.

COURSE DELIVERY

BIBA Academy will: • Prior to course commencement, give

trainees all relevant information about the course curriculum, program of study, availability of learning resources and appropriate support services. Trainees will also be given access to a current copy of the course curriculum; and

• Ensure that training and assessment occur in accordance with the requirements of the accredited course and, where appropriate the State Training Board guidelines for customising courses.

STAFF

BIBA Academy will ensure that all trainers have:• Demonstrated competencies at least to the

level of those being delivered;

• Demonstrated achievement of at least Certificate IV from the Training Package for Assessment and Workplace Training or has demonstrated the equivalent competencies;

• Industrial experience that is current and relevant to the particular course or modules that they are involved in delivering.



• The responsibility for the management and coordination of training delivery, assessment (including recognition of prior learning), staff selection and professional development is clearly identified and undertaken by a person or persons with relevant qualifications and experience.

TRAINING ENVIRONMENT

BIBA Academy will:

• Comply with all laws relevant to the operation of the training premises, including occupational health and safety and fire safety regulations and ensure that training premises are of adequate size and have adequate heating, cooling, lighting and ventilation;

• Ensure that training facilities, equipment and other resource materials are adequate for the courses being delivered and are maintained in good order and repair.

CREDENTIALS, CERTIFICATES AND STATEMENTS OF ATTAINMENT

BIBA Academy will:

• Issue credentials and/or statements of attainment to trainees who satisfactorily complete the requirements of the accredited courses on Scope of Registration. Credentials, certificates and statements of attainment will include the:

Provider’s name; Name of the person receiving the credential;

Name and number of the accredited course: Number of the credential; Date issued; and Signature of a company Director.

• Where appropriate, identify modules completed and/or national competencies achieved;

• Recognise the Australian Quality Framework qualifications and Statements of Attainment issued and awarded by other Registered Training Organisations (RTO’s); and

• Ensure procedures for managing and monitoring all training operations and reviewing trainee/client satisfaction are clearly documented.

MARKETING

BIBA Academy will:

Market their vocational education and training (VET) products with integrity, accuracy and professionalism, avoiding vague and ambiguous statements. In the provision of information, no false or misleading comparisons will be drawn with any other provider or course; and

Notstateorimplythatcoursesotherthanthoseonthescopeofregistrationare recognisedbyServiceSkillsVictoria.



QUALITY ASSURANCE AND IMPROVEMENT

RECRUITMENT AND SELECTION

ACCESS AND EQUITY

STUDENTS COMPLAINTS / APPEALS

BIBA Academy will ensure procedures for managing and monitoring all training operations and reviewing trainee/client satisfaction are clearly documented.

BIBA Academy will:

• Provide accurate, relevant and up-to-date information to trainees prior to commence-ment. This will include, but not be limited to:

Copy of Code of Practice; Scope of Registration; Certification to be issued to the trainee on completion, or partial completion of the course; Competencies to be achieved during training; Assessment procedures; Arrangements for the recognition of prior learning; Recognition of qualifications issued by other RTO’s Complaint/appeal procedure; Facilities and equipment; Trainee support services; Application process, enrolment form and selection criteria; Fees and costs involved in undertaking training; Fee refund policy.

• At all times, conduct recruitment of trainees in an ethical and responsible manner and be consistent with the requirements of the curriculum.

BIBA Academy will:

• Ensure that trainee application and selection processes are explicit and defensible and comply with access and equity principles. All staff and clients are treated with equal merit and equal availability of all activities. This includes, but is not limited to, the fol-lowing groups of people:

People with a disability Indigenous people Women People from non-English speaking back ground and People in rural and remote areas • Ensure all access and equity matters are

dealt with promptly and appropriately. Such matters should brought to the attention of the BIBA Academy staff immediately.

A fair and equitable process for dealing with trainee complaint/appeals.



RECOGNITION OF PRIOR LEARNING (RPL)

GUARANTEE

Recognition of prior learning is the acknowl-edgment of the full range of an individual’s skills and knowledge, irrespective of how it has been acquired. It includes competencies gained through formal study, work experience and other ‘life’ experience. BIBA Academy will aim to ensure that an individual’s prior learning is recognised, irrespective of where or how the learning has taken place.

BIBA Academy will:

• Maintain adequate and appropriate insur-ance, including public liability and Work Cover;

• Advise Australian Skills Quality Authority (ASQA) in writing within 10 working days of any change to the information contained in the application for registration;

• Allow the ASQA access to training records, delivery locations and staff for the purpose of auditing performance or verifying compli-ance with the conditions of registration;

• Supply ASQA with delivery details for each course and module in the scope of registra-tion, including trainee information;

• Resolve any complaints conveyed by stu-dents to the ASQA fairly and equitably; and

• In the event of BIBA Academy ceasing oper-

ations, send all records of student results to ASQA for archiving



CERTIFICATE III IN HAIRDRESSING (SIH30111BIBA Academy offers three nationally recog-nised qualifications for overseas students.

Features include:

• Set group sizes (maximum 15 students per group)

• One teacher per group• Nationally Recognised Training

• The standards, as per BIBA Academy, include;

• Activity watching/talking and interacting• Taking direction from instructors and

demonstrators• Observation of standard work procedure• Observing company work standards

BIBA Academy’s training is competency based. It is vitally important that each area of the course be thoroughly understood and passed through practical demonstration and oral ques-tioning. However, before a mode of training delivery is selected, each student’s learning style must be clearly identified; that is, it must be determined whether a student is a visual, auditory or kinaesthetic learner. Once this is recognised, BIBA Academy will endeavour to deliver a training program which will cater to a student’s specific needs.

Delivery is through a variety of means, which will collectively suit and satisfy:

• Oral demonstration/ lecturing techniques• Visual portrayal of techniques and con-

cepts through video or live demonstra-

tion by guest artists and instructors• Hands on practice of techniques and

concepts on model/mannequin. Learning resources and facilities are available to students at all times. These include videos, books, magazines and teaching staff. BIBA Academy operates in a salon type environment. We believe this emulates the work place which in turn creates an open learning environment to form strong work ethics and relates theory classes to a real life situation.

BIBA Academy understands the importance of treating each student as an individual. By doing so, we can eradicate the pressure of learning through inferior methods and allow the student to learn at their own pace. We also recognize that students may experience some personal difficulty on varying levels, which may include:

• Learning/ Physical disability• Time management problems

Every consideration is given to student experi-encing any difficulty. We address each problem individually and attempt to assist as best we can. BIBA Academy is completely non-discrimi-natory and will endeavour to cater to the needs of all students compassionately.

Assessment at the BIBA Academy is carried out by a variety of means.

• Practically• Orally• Written form

Before deciding how the assessment will be conducted BIBA Academy must first decide what level must be achieved by the assessment



and how this will be achieved ie. by visually and/or orally demonstrating competency.Most Assessments are carried out in the Acad-emy by the student using a model/mannequin. Other are in written or can be in oral format.

Certificate III will be conducted on location at BIBA Academy.

• Certificate III in Hairdressing (Monday – Friday) 52 weeks 1300 hours

After successful completion BIBA Academy will issue you the Certificate within 2 weeks of completion.

ASSESSMENTS

With all assessments undertaken as part of your course of training, BIBA Academy endeav-ours to make the assessments as fair as possi-ble. If at any time you feel that your assessment is not accurate please do not hesitate to bring this to our attention and we will re-evaluate the situation and decide the appropriate course of action.

Assessments are taken in the following formats:

• Practical• Verbal• WrittenA breakdown of your assessments is detailed in your Learning Guide which is given to you upon commencement of your course.The achievement of competence will be as-sessed by a range of methods aiming at max-imum flexibility and customization to address

specific needs and learning situations. These include: observation of ongoing activities, short formal and informal tests, role plays, observa-tion of group discussion. The Certificate III in Hairdressing is recognised as the traditional trade qualification which means that there will have been a significant period of experience in a hairdressing salon in the achievement of the relevant competencies. Students will undertake informal assessment on an ongoing basis. This assessment will be used by the teacher to monitor student pro-gress and to provide appropriate feedback. The informal assessments do not contribute to the results achieved by a student. Students should be aware that all competency based tasks must be completed within the course duration. If a student does not pass their formal competency based assessments then they have the right to be re-assessed.

UNITS OF COMPETENCYCertificate III in Hairdressing SIH30111

CORE UNITS

BSBSUS201A Participate in environmentally sustainable work-place practicesSIBXCCS201A Conduct financial transactionsSIBXCCS202A Provide service to clientsSIHHBAS201A Perform shampoo and basin servicesSIHHCCS302A Perform a full client consultationSIHHCCS303A Respond to service related and technical



problemsSIHHHCS301A Design haircut structuresSIHHHCS302A Apply one length or solid haircut structuresSIHHHCS303A Apply graduated haircut structuresSIHHHCS304A Apply layered haircut structuresSIHHHCS305A Apply over-comb techniquesSIHHHRS302A Perform chemical curling and volumising servic-esSIHHHRS303A Perform chemical straightening and relaxing servicesSIHHCLS302A Colour and lighten hairSIHHCLS303A Design and perform full and partial highlighting techniquesSIHHCLS304A Neutralise unwanted colours and tonesSIHHCLS305A Perform on scalp full head and retouch bleach servicesSIHHHDS303A Design and apply short to medium length hair design finishesSIHHIND201A Maintain and organize tools, equipment and work areasSIHHHSC301A Apply the principles of hairdressing scienceSIHHHSC302A Identify and treat hair and scalp conditionsSIHHIND303A Coordinate clients and servicesSIHHIND304A

Develop and expand a client baseSIHHOHS201A Apply salon safety proceduresSIRXCOM001A Communicate in the workplaceSIRXIND001A Work effectively in a retail environment ELECTIVE UNITS

SIHHHCS306A Combine structures for current haircut designsSIHHHCS307A Combine haircut structures for traditional and classic men’s haircut designsSIHHHDS304A Design and apply classic long hair up styles SIHHBAS202A Perform head, neck and shoulder massage SIRXSLS002A Advise on products and servicesSIRXMER001A Merchandise products

The above electives have been chosen by BIBA Academy specifically as we feel they are skills which will be regularly applied in every salon situation and specifically in the BIBA Academy salon environment.



MONITORING COURSE PROGRESS Certificate III in Hairdressing monitoring guidelines (Duration 56 weeks / 52 weeks course deliveryStudents are monitored daily to ensure they

keep up with the work load of each course. Each student is generated a Training Plan Outline (TPO) which is inserted in their persona learning guide for each course so that they are aware of the time-frame within which each mod-ule unit must be completed. A copy of the TPO is also recorded in the student’s individual file.

PROCEDURES FOR MONITORING COURSE PROGRESS

• Teachers are required to check all student learning guides at the beginning of each class for the purposes of checking their progress and to see what tasks they will be working on that day.

• All completed tasks are to be recorded on the Daily Performance sheet at the end of each day and signed by the student. The Daily Performance records are entered into the student management system and moni-tored by administration. Original Daily Per-formance records are kept on the premises as evidence. Assessments are also record-ed in these data sheets.

• Each students learning guide is also marked at the end of each day recording any com-pleted tasks or assessments. All assess-ment sheets are handed to administration and recorded on the student management system and placed in the students file as evidence.

• Student Assessments are recorded against their TPO in their personal file.

Dress & Style and foundation theory compo-nents should take no longer than 11 weeks

• By the end of this study period (11 weeks) students should be able demonstrate (in the BIBA Academy salon) skills in blow waving using different brush types, create classic and creative hair ups and styling hair with numerous types of products, perming & straightening. Students will have a clear understanding on hairdressing health and safety, how to communicate with clients, understand the importance of consultation, carry out basin work (shampoo and con-dition hair), receive and direct clients, sell products/services, conduct reception duties and be able to work as a team.

Colour theory, mannequin and client assess-ments should take no longer than 19 weeks

• By the end of this study period (19 weeks) students will (in the BIBA Academy salon) be able to conduct clear and concise con-sultations with clients, understand client’s colour needs, demonstrate skills in applying colour in a number of techniques and rinse out colour all within the health and safety guidelines.

Cutting theory, mannequin and client as-sessments should take no longer than 19 weeks

• By the end of this study period (19 weeks) students (in the BIBA Academy salon) will be able to conduct clear consultation with



clients and identify what haircut they would like. Students will be able to design haircut structures and demonstrate skills in basic classic cutting styles on BIBA Academy clients all within the hairdressing health and safety guidelines.

Perming & Straightening should take no longer than 3 weeks

• By the end of this study period (3 weeks) students should be able demonstrate (in the BIBA Academy salon) skills in chemical perming and straightening hair.

An instructor will set deadlines for assignments to be handed in for each topic. If they have shown adequate knowledgeable written evi-dence for each module they will be deemed competent.

IDENTIFYING STUDENTS AT RISK

course progress is defined as not successfully com-pleting, passing or demonstrating competency in 100% of units of competency in any single study period. All courses are delivered in classrooms or as practical classes under the direct supervision of a teacher. Should a student fail an assessment, they are able practice the task and be reassessed until they have a basic understand and/or skill of the task.

If a teacher feels at any stage that a student is at risk of failing to achieve satisfactory course progress, this will be reported to the office immediately. For ex-ample if a student has not handed in an assignment within the study period, herein the student will be approached by the educator and Operations Manager to discuss course of action and intervention strate-

gies to help them keep up with workload to progress.Other risks may include student’s suffering depres-sion, students suffering from stress and not coping in the school environment or having trouble adjusting to the Australian culture, having difficulty with the written/oral English language, lack hand eye coor-dination, time management. If any of these risks are identified an intervention strategy will be put in place immediately.

INTERVENTION STRATEGIES

Course of action should the student have diffi-culty keeping up with workload may include the following:

• More One-on-one hands on training• Re-assessment• More one-on-one conducted theory • Developing itemised written notes for par-

ticular topics• Increased monitoring and reviews• Refer student to counselling professional

assistance and support• Extend course duration

In the event that a student is unable to keep up with the work load, administration will dis-cuss the situation thoroughly with the student in person which will be documented and made evident in students file.

The student will be given written notice that BIBA Academy will report them for not making satisfactory progress and advise them that they are able to access the complaints and appeals process within 20 working days should they feel



the notice is unfair.

Any appeals will be made evident and docu-mented in the students file, then reported to DIAC via PRISMS. Where a student has not chosen to access the complaints and appeals processes within the 20 working day period, withdraws from the process, or the process is completed and results in a decision support-ing BIBA Academy, BIBA will report to DIAC through PRISMS for the student not achieving satisfactory course progress as soon as practi-cable. The course may be extended where an intervention strategy has been implemented.

COURSE EXTENSIONS

STUDENT ATTENDANCE

Course duration may be extended for compas-sionate and compelling circumstances or ap-proved deferment or suspension. This must be arranged with administration. Compassionate and compelling circumstances are generally those beyond the control of the student and can include medical (eg illness where a medical certificate states that the student is unable to at-tend classes) or family/personal circumstances (eg death or severe medical problems within a family, or unforeseen family financial difficulties, so that it is unreasonable to expect a student to be able to continue their studies for a period of time). Or where BIBA Academy was unable to offer a pre-requisite unit.

All students are expected to attend classes promptly and punctually without excessive periods of absence and to participate in classes and activities as instructed by the Academy.

Upon arrival to BIBA Academy at the reception desk all students are required to sign in the time they arrive and before leaving all students must sign out the time you leave. All student attend-ance hours will be monitored on a fortnightly basis. An average week entails 25 contact hours. If a student’s attendance is less than 21 hours in a week or where attendance falls un-der 80% within a fortnightly period the student will be issued a written warning. Should the student wish to appeal, this must be undertaken within 20 working days of receipt of the written warning (see compliant/Appeals policies and procedures).

If an overseas student has been absent for more than five consecutive days without ap-proval, or if the student is not consistently at-tending the course, the matter will be taken into serious consideration.

PROCEDURE:

Administration will contact the student directly and ask the student to come to the office imme-diately. All attendance records and documents will be made available to the student to make them aware of the situation.

• The administrator will document the student reasons for absence and file it in their in-dividual file as well as record it on student management system.

• If the student is having personal troubles the administrator will advise counselling con-



tacts to address the issue/s.

• A letter of warning will be issued and signed by the student and the administrator to ensure they understand the repercussions of attending less than the required hours in their contract time.

• Administration will record attendance hours on a fortnightly basis for each international student. Hours are recorded in the student management system.

• Any appeals will be made evident and docu-mented in the students file and then report-ed to DIAC via PRISMS. Where a student has not chosen to access the complaints and appeals processes within the 20 work-ing day period, withdraws from the process, or the process is completed and results in a decision supporting BIBA Academy, BIBA will report to DIAC through PRISMS for the student not achieving satisfactory course progress/attendance as soon as practica-ble. The course may be extended where an intervention strategy has been implemented.

STUDENT COMPLAINT / APPEALS HANDLING POLICIES AND PROCEDURES

The following framework has been prepared as a means to have problems experienced by students addressed immediately, effectively, professionally and confidentially.

The policy provides an avenue for most com-plaints to be addressed. However, in some cas-es, alternative measures need to be explored because of individuals circumstances and the merits of each case.

BIBA Academy encourages parties to approach a complaint with an open view and to attempt to resolve problems through discussion and con-ciliation. Complaint Forms are to be completed to make a formal complaint. This form can be found in the BIBA Academy office. All Complaint Forms are to be handed to Administration.

PROCEDURE

• BIBA Academy will attempt to resolve all verbal and/or written client complaints initially through discussion and concilia-tion in the manner as follows:

1. BIBA Academy receive from the student a Complaint Form with details of the com-plaint;

2. Document complaint and generate appeal;3. Where required the complaint will be consid-

ered by an independent source;4. Each party may be accompanied and assist-

ed by a support person (third party) at any relevant meetings;

5. Outcomes of the grievance must be docu-mented and the client is to be informed im-mediately of the outcomes and the reasons for the decision;

6. Each complainant or appellant has an op-portunity to formally present his/her case at



no cost to him/herself.

• The administrator is assigned the responsi-bility of managing all client complaints and grievances

• The administrator implements a company Complaints/Grievances Register which will allow identification and detail of the following issues;

Datecomplaintreceived Natureofcomplaint Date/swhencourseofcomplaint occurred(ensuringthatthe processcommencedwithin10working daysoftheformallodgementof thecomplaintorappeal) Determinedresolution Dateofresolution Attachments(ifapplicable)

The above process will commence within 10 working days of the formal lodgement of the complaint or appeal and supporting information and all reasonable measures will be taken to finalise the process as soon as practicable.

If the student is not satisfied with the result or conduct of the internal complaint handling and appeals process, BIBA Academy will assist the student to access the external complaint/appeals process at minimum or no cost to the student.

If the student chooses to access the external complaints/appeals process BIBA Academy will maintain the student enrolment while the com-plaints and appeals process is ongoing.

If the internal or any external complaint han-

dling or appeal process results in a decision that supports the student, BIBA Academy will immediately implement any decision and/or cor-rective and preventative action required.

EXTERNAL PROCEDUREWhere a grievance cannot be resolved through discussion and conciliation BIBA Academy ac-knowledges the need for an appropriate, exter-nal and independent agent to meditate between the parties.

If you wish to lodge an external appeal or make a complaint, you can contact the Overseas Stu-dents Ombudsman (OSO). The Overseas Stu-dents Ombudsman offers a free and independ-ent service for overseas students who have a complaint or want to lodge an external appeal about a decision made by their private edu-cation or training provider. See the Overseas Students Ombudsman website www.oso.gov.au or phone 1300 362 072 for more information.If you want to complain or appeal a decision, you can contact the Overseas Students Om-budsman. The Overseas Students Ombudsman is free and independent. Find out more at www.oso.gov.au or phone 1300 362 072.

The student will be advised by the Administrator that they must contact OSO within 5 working days of the date of written statement produced by BIBA regarding the outcome of the Internal Complaints and Appeals process. The student will also be advised that there will be minimal or no cost to themselves. Where the student elects to access the External complaints and appeals process BIBA will forward the documentation from the Internal Complaints and Appeals com-mittee to ACPET.



COMPLAINTS

All complaints will be approached with an open view and to attempt to resolve problems through discussion and conciliation with appro-priate personnel.

PROCEDURE (INTERNAL):

• The administrator must document any hand-ed in Complaint Forms in the Complaints Register and attempt to resolve the problem fairly and equitably within the nominated time frame.

• If the administrator is not able to resolve the complaint, he/she redirects the matter to the BIBA Management Committee, comprising of 2 Company Directors and a nominated client representative. The resolution is also documented in the Register. The complain-ant may be accompanied and assisted by a support person (third party) at all meetings

• If the complaint is still unable to be resolved because the student is dissatisfied with the decision or finding of the Management Committee, the administrator must contact and arrange for an appropriate external and independent agent to act as a mediator be-tween the two parties

• If a complaint is associated with assessment results, the administrator, in consultation with the assessor/trainer, reviews the ini-tial assessment and/or identify alternative assessment methods, and notify the student accordingly

• Each complainant has the opportunity to formally present his or her case at minimal or no cost to him or herself.

APPEALS (INTERNAL)PROCEDURE

• Upon resolution of a complaint, the client/student may wish to dispute the outcome of a resolution/assessment and seek reassess-ment. All appeals are requested to be sub-mitted in writing.

• The administrator must document the ap-peal details in the BIBA Appeals Register.

• If the appeal is in respect of an assess-ment, the administrator must arrange for a reassessment to occur within a reasonable time-frame by an independent third party as-sessor and enable the appellant to formally present his/her case to be reassessed.

• If the appeal is to dispute the outcome of a complaint, not relating to an assessment, the administrator must consult with the Director and the appeal will be scheduled to be heard by an independent person or panel inviting the appellant to formally present his/her case. Each party may be accompanied and assisted by a support person (third party).

• Upon a decision being made by BIBA in relation to the grievance or complaint, the administrator must arrange for the appeal to be provided with a written statement of the appellant outcome, including reasons



for decision. All decisions are documented by the administrator in the Appeals Register and filed in the students person file.

• Each appellant has the opportunity to for-mally present his or her case to BIBA at minimal or no cost to him or herself.

BIBA ACADEMY & STUDENT RESPONSIBILITIES

BIBA Academy responsibilities

The ESOS Act and the National Code of Prac-tice seek to ensure that all providers of educa-tion services are honest and transparent in their dealings with international students. The Code covers:• changestoschooldetails• educationalresourcesandfacilities• marketingandstudentinformation• studentrecruitmentandplacement• recognitionofpriorlearning/credittrans-

fer• studentrecords• writtenagreementsforrefunds• studentsupportservices• agents• schoolstaff• useofpersonalinformationThe Code can be viewed on the Department of Education, Science and Training website:http://aei.dest.gov.au/AEI/ESOS/Default.htmStudent responsibilities

The ESOS Act also outlines additional action students must take to comply with the condi-tions of their student visa. For example, it re-quires international students to:

• only be enrolled in full-time courses that are listed on CRICOS – the Australian Govern-ment's official register of approved courses for international students;

• immediately report to the BIBA Academy and Department of Immigration, any altera-tions to educational (for example, extension of course) or personal details (for example, change of address);

• to provide visa details to the BIBA Academy (the ESOS Act allows for these details and academic records to be forwarded by BIBA to other Commonwealth and State agencies as appropriate);

• o sign an acknowledgement of any credit received for prior study (Recognition of Prior Learning – RPL) granted by BIBA Academy and note that where this results in them fall-ing below 'full-time status' they may be re-quired to depart Australia, unless they have been given authorisation by the Department of Immigration Multicultural and Indigenous Affairs to remain in the country;

• to not defer commencement of their course, or suspend their studies, except on the grounds of illness, as evidenced by a doc-tor's certificate, or exceptional compassion-ate circumstances, such as bereavement.

BIBA Academy will monitor and report to admin-



istration on the academic progress of all stu-dents. Students are discouraged from attempt-ing to extend their student visa by repeating a subject more than once at the end of a pro-gram. The Government has stated that it will not renew a student's visa to allow the student to complete a qualification where it would involve the student repeating a failed subject more than once. This is especially the case where it would involve the student taking less than a full-time study load. Students who fail numerous assess-ments that are required for the completion of the course should consult with administration immediately so that they repeat the required module as early as possible in their course and within the normal visa duration.

PROCEDURE FOR RPL & CREDIT TRANSFER APPLICATION The procedure to assess people for “Recogni-tion of Prior Learning” involves a detailed as-sessment of both an applicant’s qualifications and skills. Only applicants who realistically be-lieve they already possess the KNOWLEDGE and SKILLS outlined in the training content should complete an RPL (Recognition of Prior Learning) application found with the gray paper enrolment forms at the rear of this Welcome Folder.

BIBA Academy will also recognize AQF qualifi-cations and Statements of Attainments award-ed by other Registered Training Organisations which will result in “Credit Transfer” (CT). Credit will be awarded to matched qualifications, units or modules.

The procedure an applicant must follow for RPL consideration is as follows;

• Students are required to fill out the RPL/CT Form available with the Enrolment forms. All evidence (transcript, certificates etc) must be attached to the completed RPL applica-tion form for the consideration of BIBA

• Once an application has been approved from the documentation provided the admin-istrator must forward a letter to the student this and informing them of the skill assess-ment process they are required to under-take. If the application has been denied, the reasons for the decision must be conveyed to the student in writing.

• If the application has been approved the student will be asked to conduct a number of hands on hairdressing tasks before com-mencement of the course. Assessment will be based on the level of applied RPL. For example we may ask the student to conduct a haircut and colour on a client. The duration of the assessment will be dependant to the level of RPL however it will take no longer than one day

• The outcome of the assessment will be recorded, copied and filed in the student’s individual file which will be signed or other-wise accepted by the student. The outcome of the assessment will be made evident to



the applicant in a formal letter outlining the amount of course credit ie shortening of student course

• Course credit can only be granted after initial student visa grant therefore after the outcome has been confirmed the change of course duration will be reported to DIAC via PRISMS and the CoE course duration will be amended accordingly

• The administrator develops and maintains a register of RPL applicants. This register will include, but will not limited to, the following details:

Nameoftrainee;Qualification;Nameof employer(ifapplicable) WhetherRPLwasgrantedornot Datetherecognitionwasgranted IfRPLwasnotgranted,detailsoutlining thereason/s Summaryoftheevidencecollected(ev idencetobeattachedtoRPLapplication formandplacedonthestudent’sfile)

• The procedure an applicant must follow for CT (Credit Transfer) consideration is as follows: Students are required to fill out the CT Form available with the Enrolment forms. A Statement of Attainment must be attached to the completed application form for consid-eration by BIBA Academy

• Your application will be assessed within 5 working days based on evidence supplied

• The outcome of the assessment will be recorded, copied and filed in the student’s individual file which will be signed or other-wise accepted by the student. The outcome of the assessment will be made evident to the applicant in a formal letter outlining the amount of course credit ie shortening of student course

• After the outcome has been confirmed the change of course duration will be reported via PRISMS under section 19 of the ESOS Act and the CoE course duration will be amended accordingly

• Upon commencement all credited modules/units will be marked off in the student’s course learning guide and each CT as-sessment sheet will be signed or otherwise accepted by the student and placed in the individuals student file as evidence. CT’s will be recorded in the student management system (Vetrak). Credit will be awarded to matched qualifications, units or modules.

Please note that any credit granted through the RPL/CT process may cause possible implica-tion on their student visa.

Should the student wish to appeal to any of the outcomes of RPL or CT please refer to the Complaint and Appeals process and proce-dures.



DEFERRING, SUSPENDING OR CANCELLING STUDENT ENROLMENT Deferral of commencement of studies or tem-porary suspension of enrolment (leave of ab-sence) initiated by a student

A student may apply to defer commencement of their studies only in exceptional circumstanc-es. Exceptional circumstances are generally those beyond the control of the student and can include medical (e.g. illness where a medical certificate states that the student is unable to at-tend classes) or family/personal circumstances (e.g. death or severe medical problems within a family, or unforeseen family financial difficulties, so that it is unreasonable to expect a student to be able to commence their studies).

A student may apply to temporarily suspend/defer their enrolment (leave of absence) only in exceptional circumstances. Exceptional circum-stances are generally those beyond the control of the student and can include medical (e.g. illness where a medical certificate states that the student is unable to attend classes) or fami-ly/personal circumstances (e.g. death or severe medical problems within a family, or unforeseen family financial difficulties, so that it is unrea-sonable to expect a student to be able to contin-ue their studies for a period of time).

Suspension or cancellation of student enrolment initiated by the College

BIBA Academy may suspend or cancel a stu-dent's enrolment if the student does not abide by the Student Code of Conduct.

A student may apply to suspend or cancel enrolment only in exceptional circumstances. Exceptional circumstances are generally those beyond the control of the student and can include medical (eg illness where a medical certificate states that the student is unable to at-tend classes) or family/personal circumstances (eg death or severe medical problems within a family, or unforeseen family financial difficulties, so that it is unreasonable to expect a student to be able to commence their studies).

BIBA Academy may suspend a student’s en-rolment where compassionate or compelling circumstances are presented to warrant this course of action. For example should a stu-dent’s parent decease all the sudden and the student leaves to return to their home country BIBA Academy has the right to suspend the course until further notice from the student. Changes to a student's enrolment resulting from deferral, suspension or cancellation will be reported to the secretary of DEST via PRISM’s. Please note that enrolment variation (deferring, suspending or cancelling) may affect a stu-dent’s visa.

Students will be notified in writing that their en-rolment is to be suspended or cancelled (where the suspending or cancellation is initiated by BIBA Academy). Student may then lodge an ap-peal with Administration within 20 working days of the date of receipt of the notice of the deci-sion in accordance with relevant BIBA Academy Complaints and Appeals policy.

If the student accesses BIBA Academy’s in-ternal complaints and appeals process, the suspension or cancellation of the student’s



enrolment cannot take effect until the internal process is complete, unless extenuating cir-cumstances relating to welfare of the student apply.

STUDENT REFUND POLICY • All students paying enrolment and course

fees for accredited courses offered by BIBA Academy will have all such fees deposited in an established Trust Account and will be withdrawn after completion of the course

• The Trust Account will be administered by the Managing Director of BIBA Academy in accordance with the Conditions of Registra-tion

• Course fees paid in advance are protected by The Student Tuition Assurance Scheme

Refunds that apply if student defaults A student defaults if:

• The course offered by the provider started on the agreed starting day, but the student did not start the course on that day and has not previously withdrawn from the course; or

• The student withdraws from the course either before or after the agreed starting day.

In these circumstances, the provider must make a refund to the student as

follows:

• The enrolment fee of $250.00 is non – re-fundable

• Where the student withdraws from the course after commencement the equipment fee of $1480 is non-refundable as the equip-ment is the property and the responsibility of the student once purchased

• Where the student withdraws from the course before commencement the private health insurance money is refundable

• Where the student withdraws from the course after commencement the private health insurance is non-refundable

• Where the student withdraws from the course before the course commences, the student is required to give BIBA 4 weeks’ notice of withdrawal. In that instance, BIBA Academy will be entitled to retain the enrol-ment fee.

• Where the student withdraws from the course after the course commences, the student is required to give BIBA Academy 3 months’ notice, or in lieu of notice the equiv-alent of 3 months fees. The balance of the fees paid will be refunded to the person who originally paid the course fee’s.



• If for a bono-fide medical or personal rea-son the student cannot complete his or her course within 45 weeks of the commence-ment date:

1. BIBA Academy will suspend the remainder of the course and upon written application by the student to return, BIBA Academy will do all acts and things necessary to re-enrol the student as soon as possible to complete the course.

2. The student’s return will be in the sole and absolute discretion of BIBA Academy but any event within a reasonable period of time after the application has been accepted.

3. If the student does not return to recom-mence training due to exceptional circum-stances (ie. Incapacitated) a pro rata refund will be granted.

Refunds that apply if BIBA Academy defaults

BIBA Academy defaults if:

• the course they offer does not start on the agreed starting day;

• the course stops being provided after it starts and before it is completed; or

• the course is not provided fully to the stu-dent because the registered provider has had a sanction imposed.

In these circumstances, the BIBA Academy will make a refund to the student as follows:

• BIBA Academy agrees to refund within 14 days without deduction, including applica-tion fee, all fees where BIBA Academy of Hairdressing cancels a course or where the commencement is postponed.

If a provider defaults, it must pay a full refund to the student within two weeks after the default day. (Sections 27- 31 ESOS Act 2007) BIBA Academy will provide the student a statement that explains how the refund amount has been calculated.

TRANSFER OF RTO RTO’s are restricted from enrolling transfer-ring students prior to the student completing 6 months of their principal course with another recognised RTO. This policy details the pro-cedures for assessing applications to transfer within this period. Students who have studied longer than this period can apply as normal and no letters of release need to be sighted or produced.

The policy of BIBA Academy is to ensure that it does not enrol any transferring international student prior to the 6 months of their principal course being completed with another recog-nised RTO unless that student has a valid letter of release from the other RTO agreeing to such a transfer.

With regard to BIBA releasing current, students who have been enrolled at BIBA Academy for less than 6 months and wish to transfer out of a course require a letter of release from BIBA Academy to be able to enrol in another institu-



tion. Our broad policy is to accept any transfer requests unless one of the following applies, in which case it is at the absolute discretion of BIBA:

• the student requesting a transfer has an accurate understanding of what the transfer represents to their study options;

• still owes BIBA Academy course fees; or• BIBA reasonably suspects that the students

is seeking transfer only to avoid being re-ported to DEST for failure to meet academic progress or attendance.

Letters of release would always be provided when or if:

• BIBA Academy registration or that of the Certificate or other course has been re-voked.

• Sanctions imposed on BIBA Academy by the Australian government prevent the student from continuing in the course.

• A government sponsor deems that the trans-fer is in the best interest of their student.

Procedure for assessing transfer applications from students wishing to transfer OUT of BIBA Academy

• Students must make a written request (e-mail is satisfactory) to the Enrolment Of-fice to transfer to another provider.

• The student must provide BIBA with a valid offer of enrolment from the new institution.

• With these documents sighted, the Enrol-ment Officer will assess the transfer request considering the following questions:

• Does the student have any outstanding fees payable? (if they do, these must be paid before a letter of release can be provided)

• Is the student fully aware of the study issues involved in the transfer? (Enrolment Officer checks any notes on student records).

• Is the student simply trying to avoid being reported to DIAC because of lack of course progress or poor attendance? (again Enrol-ment Officer checks the relevant notes on student records).

• f the answers to the above are satisfactory and in accordance with policy, the letter of release will be granted at no charge to the student. The student will also be advised of the need to contact DIAC and obtain a new visa if the course they transfer to is not a Higher Education/VET course.

• The Enrolments Office report students termi-nation of studies through PRISMS

• If any of the answers are unclear, they should be referred to the Director of Student Services, to interview the student and gain a fuller understanding of the circumstances.

• The Administrator will make a recommen-



dation to the BIBA Academy Director if they believe the request should be refused or alternatively grant the letter of release. The Director will inform the student in writing of a negative outcome with reasons and indicate that the student may access the student appeal process as detailed in the Student Handbook if they seek a review.

Notes

• The above assessment procedure should not take more than 48 hours once the stu-dent has provided the necessary documen-tation.

• All requests, considerations, decisions and copies of letters of release should be placed on student’s file, and

• The approval of transfer of a student to an-other institution does not indicate the agree-ment to provide any refund. Refunds are governed by the refund policy independent of this policy.

• All applications of transfer will be document-ed in the “Transfer Register”.

• Letter of release will be issued at no cost to the student.

• Upon release a formal Statement of Attain-ment will be issued at no cost to the student.

SALON DUTIES Throughout the duration of Certificate III & IV students will be required to help the operation of the salon area. A list of salon duties each student will be required to carry out on a daily basis includes:.

MORNINGS

Fill water sprays with warm waterSweep floorClean mirrors, windows and back mirrorFill urn and turn to high until boil, then turn downCheck kitchen/back room (fresh milk, coffee and tea ready and area is clean)Fill shampoo and conditioner bottles and check that basin area is cleanFold dry towelsWipe chairs and benches and clean under seatsClean salon equipment and trolleysTidy up magazinesClean front desk and reception areaClean and arrange retail products and displays DAY DUTIES

Greet clients and make them welcome. Offer refreshments and magazine.Keep workstations clean at all times.Collect towels after use.Gather cups and wash up.Keep kitchen clean and tidy and refill the urn.Sweep floors after every service.Keep magazines tidy.Keep benches clean and tidy. EVENINGS

Turn off urn and any electrical appliances, ste-reo etc.Sweep floors.Clean furniture.Make sure washing and dryer are on a cycle



and towels and gowns are clean for the next day.

GREETING A CLIENT

Always greet a client with a smile in a warm and welcoming manner.Ask politely if they have an appointment. If they don’t, be of assistance in any way you can. If the client has arrived for an appointment, seat the client, remembering to always hold the chair for them (as they swivel).

• Cross the client’s name off the appointment book.

• If client is wearing a coat hang it and offer them a tea or coffee.

STUDENT SUPPORT SERVICES BIBA Academy will be sensitive to all cross-cul-tural issues and meet the special needs of students. Students at the Academy will receive adequate orientation and access to information regarding

• Accommodation• Counselling• Concurrent assistance• Welfare facilities• Literacy and numeracy assistance.

Should a student require advice on any of the above-mentioned services, they are requested to see Mirella Heuperman in the Fitzroy BIBA Academy office.

BIBA Academy will also ensure that students

have access to fair and equitable processes for dealing with complaints. (See Complaints Poli-cy). In relation to queries regarding course, pro-gress or difficulties, please contact the office, as there are many means of assistance available to students.

Any BIBA students planning to bring school-aged dependants with them must be aware that in Australia school-aged children are obliged to attend schooling whilst in Australia, and that school fees may be incurred.

THE ESOS ACT / NATIONAL CODE OF PRACTICE 2007 Information regarding your rights as students and information about what our obligations are as a RTO can be found on the following web-site: http://aei.dest.gov.au/AEI/ESOS/default.htm

The ESOS Acts and Regulations set out the legal framework for the delivery of education to overseas students. It governs:

• Which providers may be registered;• The CRICOS registration process;• Obligations of providers;• Tuition assurance and consumer protection

mechanisms;• Enforcement and compliance powers; and• Charges providers pay to enrol overseas

students.

The original National Code of Practice for Reg-istration Authorities and Providers of Education and Training to Overseas Students has been substantially revised to improve clarity and to



give institutions more flexibility. For students the changes bring greater protection. It took effect July 1st 2007. On that date all CRICOS- registered providers must comply with the provi-sions of the National Code of Practice 2007. http://aei.dest.gov.au/AEI/ESOS/NationalCo-deOfPractice2007/Default.htm

The National Code 2007 contains:

• A description of the principles and guidelines which underpin the National Code 2007;

• A description of the roles and responsibilities of state and territory governments;

• Requirements for CRICOS - registered pro-viders; and

• Standards for CRICOS - registered provid-ers.

It is vital that you understand and comprehend your rights as a student. The ESOS legislation helps students resolve disputes, seek refunds or study elsewhere if their education institution doesn’t meet its responsibilities.

LEGISLATION

A range of legislation is also applicable to all students. Information on relevant legislation can be found at the following websites:

OH&S http://www.business.channel.vic.gov.auEO http://www.eoc.vic.gov.au/VET http://www.skills.vic.gov.au/WorkCover http://www.workcover.vic.gv.au

Privacy http://www.privacy.gov.au/Student Visa Living Costs http://www.immi.gov.au/students/student-vi-sa-living-costs.htm

It is the responsibility of all staff to ensure the requirements of relevant legislation are met at all times. Use the websites indicated, or contact us in the office if you require further information.

GUIDE TO SERVICES

Care Ring, Your crisis LineTelephone: 136 169Provides compassionate and responsive tele-phone counselling to all Victorians In personal crisis, with timely information and facilitated referral to relevant services.

Grief LineC/- Bethlehem Hospital Inc476 Kooyong RoadCaulfield South 3162Telephone: (03) 9596 7799

Services are offered between noon and mid-night, seven days a week. This organisation of-fers support to all those who have experienced loss such as death, relationships, violence, depression and ageing, health concerns, unem-ployment and family and community issues.

Men’s Line AustraliaPO Box 33North Melbourne 3051Telephone: (03) 9326 8522; Fax: (03) 9329 8826



Email: [email protected] site: www.menslineaus.org.auAvailable 24 hours a dayNational telephone counselling line for men who want to talk about their family and relationship concerns. Provides information, support and referral.

Women’s Information and Referral Ex-change (WIRE)1st FloorRoss House247 Flinders LaneMelbourne 3000Telephone: 1300 136 570 Toll free or (03) 9654 6844 TTYFax: (03) 9654 5124Email: [email protected] site: www.wire.org.auFree, confidential information, support, coun-selling and referral services for women. Phone services Monday – Friday 9:30am – 5:30pm

Interpreter servicesTranslating and Interpreting Service (TIS) Na-tional To use an interpreter over the telephoneTelephone: 131 450

Emergency ServicesTelephone: 000Fire, Police, Ambulance

Legal ServicesFitzroy Legal Services124 Johnston StreetFitzroy VIC 3065Telephone: 03 9419 3744

Fax: 03 9416 1124Email: [email protected] site: www.fitzroy-legal.org.au

STUDENT VISA LIVING COSTS & EVIDENCE OF FUNDS

International students are required to demon-strate and/or declare that they have genuine access to sufficient funds to be granted a Stu-dent visa. Applicants may have to demonstrate sufficient funds to cover these expenses for the first one or two years in Australia, depending on their assessment level.This helps to ensure students are better able to make the most of their studies and have a safe and enjoyable experience in Australia. Funds should be sufficient to contribute to the cost of travel, tuition, school costs of any dependents, and living costs.The financial requirements per year outlined in the tables below apply from 1 July 2012.



EXPENSES PER PERSON AMOUNT REQUIRED IN AU $Travel Applicant Return air fair to Australia

Family Members One return airfare to Australia per person

Tuition Applicant Course FeeSchool aged children aged 5-18 AUD $8,000 per year

Living Applicant AUD $18, 610 per yearPartner AUD $6,515 per yearFirst child AUD $3,720 per yearEach other child AUD $2,790 per year

EXPENSES PER PERSON AMOUNT REQUIRED IN AU $Travel Applicant Return air fair to Australia

Children aged under 6 One return airfare to Australia per person

Living Applicant AUD $18, 610 per yearFirst child aged under 6 AUD $3,720 per yearEach other child aged under 6 AUD $2,790 per year

STUDENTS

STUDENT GUARDIANS

Decision makers will consider a range of factors in determining whether funds demonstrated or declared will be genuinely available to contrib-ute to the cost of studying and living in Austral-ia. These factors may include:

• the applicant's previous financial and immi-gration history

• the employment history of the applicant or the person providing them with financial support

• the source of the income used (such as cash assets or a bank loan).

Where there is doubt about an applicant's ability to access their claimed funds in Australia, the applicant may be requested to provide further information.

Example: Applicants relying on a bank loan may need to show that these funds have been de-posited into a bank account to which they have unrestricted access, and that they have the fi-nancial capacity to service the loan both before they depart for Australia and once they arrive. http://www.immi.gov.au/students/student-vi-sa-living-costs.htm



LIVING IN MELBOURNE

ACCOMMODATION

For short term accommodation charges and provisions, please call or email from the list provide below:

Carlton CollegeCarlton Male and Female welcome PH +61 3 9663 1644

Lygon - Quest lodging Carlton Male and Female welcome PH +61 3 9345 3888 [email protected]

Nunnery Melbourne Female only PH +61 3 9329 7525 [email protected]

Richmond Hill Richmond Male and Female welcome PH +61 3 9428 6501 Claremont Guest House South Yarra Male and Female welcome www.hotelclaremont.com

Uni-lodge on Swanston Melbourne Male and Female welcome

PH +61 3 9224 7888 [email protected] Seewww.lonelyplanet.comorbuyacopyof“LonelyPlanetinAustralia”onlineorfromanybookstore(AUD$25).Thislookisfullwithcheapertemporaryaccommodation,food,entertainmentandtravelinformation.Forsharehousingandrentalpropertiesbesuretocheckwww.realestate.com.au.

ACCOMMODATION OPTIONS

Home Stay Many school students choose home stay and become part of an Australian family with a close association to the school they attend.Cost: $110 - $270 per week

Hostels and Guest-houses Students share bathroom and kitchen facilities.Cost: $80 - $135 per week

University accommodation Most universities offer accommodation on-cam-pus or nearby, such as university apartments, residential colleges and meals.Cost: $80 - $250 per week

Share accommodation Many international students share a rental house or apartment. A wide range is available, from apartments in the heart of the city and on the waterfront, to houses with gardens in vibrant inner areas well connected with public transport.Cost: $80 – $350 per week



ABOUT MELBOURNE

There is much to love about Melbourne. This sophisticated world city in the south-east corner of mainland Australia inspires a deep passion in those lucky enough to live here. You will find Melbourne to be filled with vibrant energy, stag-gering choice of restaurants, funky boutiques, café-filled lane-ways, cool bars, unbeatable galleries, luscious parks and village-like inner suburbs, each with its own special character.

Melbourne, a modern European-style city which is less than 200 years old and never sits still. New futuristic designs add to the fascinating mix of architecture and ensure the skyline is constantly changing. Melbourne is very much about lifestyle. It is no huge surprise that this city has been named in an international poll as the world’s most liveable city.

CLIMATE

During your time here you will be sure to expe-rience our notoriously changeable weather. A standing joke in Australia is that Melbourne can experience four seasons in a day. As Melbourne has such a varied climate it is necessary to bring a wide variety of clothing and footwear. Very light clothes are needed for summer, whilst warm and waterproof clothing will be required for the winter. As the temperature in winter can go near zero, you will need warm clothing, such as your winter woollies, a coat, a scarf, hat and gloves just to be sure. If however you do not come prepared there are plenty of outlets and markets that sell a huge variety of clothing.

TIME ZONES

Melbourne is in the Eastern Standard Time (EST) Zone, the equivalent to UTC (GMT) +10 hours. Nearing the end of October daylight saving commences, meaning clocks are moved one hour forward at 2:00am EST. At 2:00am EST nearing the end of March, clocks are turned back an hour to mark the end of daylight savings.

VOLTAGES

Domestic electricity in Australia is 240/250 volts/50 Hz. The Australian three pin outlet is different from most other countries, so you may need to purchase an adapter plug for any electrical appliances you bring with you. Trans-formers and adapters are easily obtained from an electrical appliance or travel goods store in Melbourne.

Living Expenses

Public Transport• $109.60 per month• $6.80 daily ticket

Consumables• Newspaper $1.20 • Cinema ticket $16.00• Can of Coke $1.80 • 1 litre milk $2.50• Chewing gum $1.00 • DVD HIRE $4.00• Football game $20.00• Takeaway food $7.50

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For further information about Melbourne please visit www.melbourne.vic.gov.au or www.that’smelbourne.com.au

For information on Victoria and holiday destina-tions around Melbourne please visit www.visitvictoria.com.au

BIBA ACADEMY FITZROY LOCATION BIBA Academy 236 Johnston Street FITZROY

BIBA Academy is conveniently located with easy access to public transport and free park-ing. All day parking is available in Gore St.

BIBA Academy is also a short ride on public transport from the city or suburbs.

The number 112 tram travels up Collins St in the city. The tram turns into Brunswick St from Victoria Parade, Get off at Johnston St and walk right. BIBA Academy is only a 5 minute walk from Brunswick St.

From Parliament Station in the city catch the 86 tram. The tram turns into Smith St from Ger-trude St. Get off at Johnston St. BIBA Academy is only a 1 minute walk from this stop.

The 200 bus provides access to all students from the Eastern suburbs and city. The bus travels up Johnston from Hoddle St. Get off at Smith St. BIBA Academy is only a 1 minute walk.

If you have any troubles locating us please do not hesitate to call the academy for directions on 9415 8488.

Please note that parking in the Fitzroy area is limited.

BIBA ACADEMY MELBOURNE LOCATION BIBA Academy 401 Swanston Street MEL-BOURNE

BIBA Academy is conveniently located with easy access to public transport and all day parking if required.

All day parking is available in the QV building with an early bird fee of $10.

BIBA Academy is conveniently located just minutes from Melbourne Central Station for train connections and all trams that travel along Swanston Street.

If you have any troubles locating us please do not hesitate to call the academy for directions on 9663 3327.



ANGLE Position line to be cut

ATTENTION TO DETAIL Refine Shape

AREA A specific place , eg Nape area

ARTISTIC Stylish well designed

ASYMMETRIC An unequal shape

BALANCE (1) Harmony of design and proportion

BALANCE (2) To match one side with/by against the other

BASE The beginning of something or foundation

BEVEL/BEVELLING To round off previously cut hair

BLEACH To make hair lighter by extracting the pigment

BLOT DRY To remove excess moisture from the hair

BIAS CUTTING A technique of cutting that is inspired by the way designers cut cloth to hug the body

BLUNT CUT

Cutting straight line with scissor.

BIAS COLORING A technique that increases the natural flow and adds vibrant tones to the shape

CHANNEL CUT Creating shorter pieces in the hair to create texture

CHEVRON V-Shaped

CORNER To create a square shape

COMPLEXION Colour or look of skin

CONCAVE To create a curved line in direct opposition to the convex nature of the head shape. Cen-tre lengths being shorter, outer lengths being longer

CROP Mode of cutting or wearing short hair, where hair is cut down to the fingers width and below

CROWN The top of the head , the point/area at which the growth pattern of hair originates

DEFINITION To determine the shape with precision

DENSITY Thickness of texture



DEPTH Intensity of colour tone

DEPTH LEVEL How dark or light the natural colour is

DIFFUSE (colour) The blend of two different yet complementary colour tones

DIFFUSER Dryer attachment which allows hair to be dried by enhancing natural texture

DISCONNECTED Where lengths are not joined by means of a guideline

GLOSS Lustre

GLOSSY Smooth and shiny

GRADUATION Sections of hair that gradually get longer the further they go up the head

GUIDELINE Section of hair , cut to give accurate length and angle to subsequent sections

HAIRLINE The outside edge of the hair

HIGH LIFT A very light blonde permanent colour

HIGHLIGHT

Fine pieces of hair that are woven and coloured

INTERNAL Inside the outline of the haircut

INVERSION Hair layered and cut to the same point on the head.

LAYERING Holding hair out from the head at a 90 angle

LIFT To bring to a higher position

NAPE The area of the neck below the occipital bone

NATURAL Hair that falls the way it deserves as dictated by its own root

NEUTRALIZE To fix the curl into the hair so it takes on a shape of the permanent wave roller

NORMAL TINT APPLICATION To apply permanent colour completely covering the hair, thereby removing any traces of original colour

OCCIPITAL BONE The protrusion or ‘bump’ at the back of the neck

ONE LENGTH Where all sections are cut on the same plane , allowing the hair to fall into its natural growth position



OUTLINE The outside of the edge of the shape

OVER DIRECTIONTo direct the hair away from the position in which it would naturally fall

OXIDANT Peroxide which supplies extra oxygen

PARALLEL (1) Extended in the same direction and equidistant in all parts

PARALLEL (2) Side by side

PLANE Any flat or level surface

POINTING To remove small amounts of hair with the tips of the scissors

POINT CUTTING Creating texture by cutting hair at an angle

POST DAMP To apply permanent wave lotion after the per-manent wave has been wound

PRE DAMP To apply permanent wave lotion to the hair be-fore winding each individual section

PROCESSING TIME The amount of time a colour or permanent wave lotion is on the hair

REFINE To add the finishing touches after visual evalu-ation

SECTION The portion of hair to be cut

SLICE A very fine unbroken section of hair, which is coloured or cut

SLICE/SLICING To cut hair by moving the scissors down the hair shaft without completely closing the blades

SOC Classic barbering technique ”Scissor Over Comb”

SYMMETRIC An equal balance of weight or length

TAPERING Gradually becoming smaller toward one end

TECHNICAL Structured and precise method of achieving a result

TEMPLE The flat portion of either side of the head above the cheekbone

TENSION The degree of stress placed on the hair

TEXTURE The type of natural movement and consistency/structure of hair



THREE DIMENSION The total shape from all angles, length breadth and thickness

TONE Harmony of general effect of colour

UNIFORM Even and balanced in appearance

VERTICAL Upright sections

VISUAL To appraise with eyes

VOLUME The amount of fullness

WEIGHT Areas left heavier than others or pieces of hair not checked in

WEIGHT LINE A band or edge of heaviness in a haircut

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