BCM Institute Dr Goh Moh Heng Pandemic Flu
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H1N1 Influenza A: Business Continuity & Preparedness for Organizations Copyright @ 2009 BCM Institute All Rights Reserved 1 Briefing on Influenza A (H1N1-2009) & Business Continuity Management 11 May 2009 ROCK Auditorium Suntec City Mall, Tower 4 H1N1 Influenza A: Business Continuity & Preparedness for Organizations Dr Goh Moh Heng President BCM Institute [email protected] 1 Agenda • What is a Pandemic Business Continuity Plan? – 6 “R”s approach • When and what needed to be done for BC? • How to be and get ready? • Is there something simple? • What is expected? 2
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Briefing on Influenza A (H1N1-2009) & Business Continuity Management, organized by Singapore Business Federation was held in Singapore on 11 May 2009. More than 1000 members turn up to understand how to prepare their organization for the flu outbreak. Dr Goh Moh Heng , President of BCM Institute, presented on “How to get your BCM plan up to speed for the Influenza A (H1N1-2009)”. - What is a Pandemic Business Continuity Plan?- The 6 “R”’s of Business Continuity Execution Stages. (Reduce, Respond, Recover and Resume, Restore and Return)- Understanding the Pandemic timeline and impacts- What should you do if you are not Adequately Prepared?http://www.bcm-institute.org
Transcript of BCM Institute Dr Goh Moh Heng Pandemic Flu
H1N1 Influenza A: Business Continuity & Preparedness for Organizations
Copyright @ 2009 BCM Institute All Rights Reserved 1
Briefing on Influenza A (H1N1-2009) &Business Continuity Management
11 May 2009ROCK Auditorium
Suntec City Mall, Tower 4
H1N1 Influenza A: Business Continuity & Preparedness for Organizations
Dr Goh Moh HengPresident
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Agenda
• What is a Pandemic Business Continuity Plan?
– 6 “R”s approach
• When and what needed to be done for BC?
• How to be and get ready?
• Is there something simple?
• What is expected?
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H1N1 Influenza A: Business Continuity & Preparedness for Organizations
Copyright @ 2009 BCM Institute All Rights Reserved 2
BC Execution Stages
• Reduce
• Respond
• Recover and Resume
• Restore and Return
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Pandemic Flu BC Plan vsBusiness Continuity Execution Stages
Timeline
Within minutes or
hours
Pre-empt & Prevent
Within hours or
days
Within weeks to months
Custer Detected in Country
Reduce
Respond
Recover/ Resume
Restore/ ReturnReference: Goh, Moh Heng (2009): Pandemic Flu Business Continuity Preparedness for Organization, 5 pages.
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H1N1 Influenza A: Business Continuity & Preparedness for Organizations
Copyright @ 2009 BCM Institute All Rights Reserved 3
Reduction
• Monitor and gain knowledge– Glossary for Pandemic Flu
– http://en.bcmpedia.org/wiki/Pandemic_Flu_Glossary
• Establish decision making & response structure
• Maintain staff dispersion plan
• Review IT support infrastructure
• Inculcate personal hygiene
• Communication
• Review and refine policies
Should Be In-place Now !!
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Response
• Problem escalation– Isolation
– Contact tracing
– Decontamination
• Prepare to activate essential business continuity measures– Pandemic Flu BC plan
• Crisis management
• Crisis communication
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H1N1 Influenza A: Business Continuity & Preparedness for Organizations
Copyright @ 2009 BCM Institute All Rights Reserved 4
Recovery & ResumptionPersonnel, Health and Safety
• Focus on employees’ welfare and availability
• Activate measures to minimize introduction and spread in work place
– Maintain Social distancing
– Manage ill staff members
– Cleaning of workplace cleaning
• Activate process for recovered and well staff members to return to work
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Recovery & ResumptionPersonnel, Health and Safety
• Enhance travel monitoring of staff
• Update travel policies for hot spots
• Monitor staff who have been issued quarantine orders by the authorities
• Separate those who are immunized from those who are not immunized
• Provide support for employees who are ill and also their family members
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H1N1 Influenza A: Business Continuity & Preparedness for Organizations
Copyright @ 2009 BCM Institute All Rights Reserved 5
Pandemic Timeline and BC Planning
Phase 1 to 3 Phase 5 to 6: Pandemic
Small localized cluster(s) of human-
to-human transmission in
country
Larger localized cluster(s)
Sustained transmission
within country
2nd
Wave
Time
Disruption to Business
1st
Wave
Human-to-human
transmission in neighboring
countries
WHO’s Timeline
Phase Post PeakPost Pandemic
Nth
Wave
Phase 4
BC Execution Stages
Restore/ Return
ReduceRespond
Recover/Resume
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What If I Am Not Adequately Prepared?
• Have a clear understanding of the threat– Know the characteristics of H1N1 Influenza A
• Perform a quick impact analysis on critical business functions?– Take a position on what is critical
– Close consultation with the leadership on what MUSTbe conducted during an outbreak
• Conduct a Tabletop Exercise– Walkthrough the various scenarios as presented
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H1N1 Influenza A: Business Continuity & Preparedness for Organizations
Copyright @ 2009 BCM Institute All Rights Reserved 6
Final Comments
• Prepare for a long drawn outbreak and intermittent disruptions
– Fatigue and mental state
– Resignations and loss of staff members
• Prepare to assume a way of life
– To live under constant a threat
– Be more forgiving to errors committed
– Make a decision is better than no decision
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Related Links
• Glossary for Pandemic Flu
– http://en.bcmpedia.org/wiki/Pandemic_Flu_Glossary
• Introduction to Dr Goh Moh Heng
– http://en.bcmpedia.org/wiki/Dr_Goh_Moh_Heng
• Introduction to BCM Institute
– http:// www.bcm-institute.org
• Business Continuity Discussion Forum
– http://bcmi.collectivex.com
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H1N1 Influenza A: Business Continuity & Preparedness for Organizations
Copyright @ 2009 BCM Institute All Rights Reserved 7
References
• Goh, Moh Heng (2006): Developing Your Pandemic Influenza Business Continuity Plan, 128 pages.– Locate @ www.bcm-institute.org – Store – BCM & DR Books
• BCM Institute (2009):– BCM-810 Course Handbook - Pandemic Flu
Preparedness.– BCM Institute (2009): BCM-2050 Course
Handbook – Crisis Simulations– Locate @ www.bcm-institute.org – Education – Specialized Courses
• Goh, Moh Heng (2009): Pandemic Flu Business Continuity Preparedness for Organization, 5 pages.– Locate @ www.gmhasia.com – BCP Confidential Document
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Thank You
Dr Goh Moh HengPhD BCCE DRCE FBCI CBCP
PresidentBCM Institute
www.bcm-institute.org
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