Back to the Future of future contact center- keynote Speech Presentation
-
Upload
ashutosh-anil -
Category
Business
-
view
608 -
download
1
description
Transcript of Back to the Future of future contact center- keynote Speech Presentation
The Journey Ahead…
• Reflection on Industry’s Present-Past
• Isolating Issues - Present day Contact Centers
• The force shaping our industry• Zooming into the bright future• Call to action – A head start
into building the future
Before We start : Housekeeping Let’s get to know our Driver on this trip:
Connected Contact Center Enabler of brand Image + CSAT + Loyalty +
Retention Enterprise Cust. Experience
Enabler of brand success CRM Adoption & Integration
Enabler of Enterprise Cust.profile + Big Data Investment - Contact Center Technology
Enabler of Efficiency & E-Satisfaction Investment - Contact Center QA &
Analytics Enabler of Process Improvement + Consistency
Re-Evaluation of critical KPIs Enabler of Unified Cust. Centric Organization