Awareness for Beginers Iso 9001 2008

8/12/2019 Awareness for Beginers Iso 9001 2008

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QUALITY "the totality of features and characteristics of a

product or service that bear on its ability to satisfystated or implied needs".

"the constant achievement of all that your customer

requires and expects.

value for money

fitness for purpose"


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HONESTY

in admitting faults

DETERMINATION

sticking to a difficult taskCOURAGE

to strive for higher standards

VISION

what might be possible

Quality

Personnel

BASIC REQUIREMENTS

FOR SUCCESSFUL IMPLEMENTATION


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Quality Management System

Definition

Set of Inter-related or Interacting Elements stipulated


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ISO ! What it is

Acronym for International Organisation for

Standardisation

More than 135 standardisation organisations ofvarious countries are members

India is represented by Bureau of Indian Standards

Objective is to promote development of commonstandards worldwide


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PHILOSOPHY BEHIND ISO 9000

Quality is built in at each stage from marketing to delivery

of the product through a formal & systematic managementsystem to ensure confidence to agreed specification

Aims to provide consistent output which is fit for purpose

at minimal cost

Emphasis on prevention rather than inspection

Operations are guided by documentation & records

Traceability & system transparency are features

Person Independent Systems

Regular Internal Audits and Management Review for

corrective action ensure confidence(Self Correction Tool)


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WHY ISO 9000

ISO KYON CHAHIYE ?

It helps in winning New Business, be in manufacturing,

engineering or international trade or service industry.

Standardization of all Quality Procedures and Policies.

(Clarity in Operations, Increased Employees awareness)

ISO Certified Businesses will give preference to ISO 9000-

2000 Certified Suppliers Increase Bottom line results and profitability with optimum

use of resources.(Better Control over the Processes)

Better Internal Customer-Supplier Relationship


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EFFECTIVE

Extent to which planed activities are

realized and planned results are achieved.

EFFICIENT

Relationship between the results achieved

and resources used.

DEFINITIONS


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BENEFITS

Extrinsic:

Improved corporate quality image

A major competitive advantage / Sustain

Business Competitiveness

Increased productivity and profitability

Tool for motivating suppliers to confirm


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BENEFITS

Intrinsic:Increased Quality Awareness

Clear policy and business objectives

Clarity of roles and responsibilities

Process mapping & their alignment

Brings culture of continual improvement

Operations run with fewer crises & fires

Cost reduction by reduced rejection & rework

built-in systems to report on key quality indicators


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BENEFITS TO

CUSTOMERS AND USERS

BY PRODUCTS THAT ARE:

CONFORMING

AVAILABLEMAINTAINABLE

RELIABLE


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BENEFITS TO

EMPLOYEES

HIGHER MORALE

INCREASE JOB SATISFACTION

IMPROVED HEALTH & SAFETY

BETTER WORKING ENVIRONMENT

GREATER STABILITY OF EMPLOYMENT


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BENEFITS

OWNERS ANDINVESTORS

1. HIGHER RETURN ON INVESTMENTS

2. BETTER OPERATIONAL RESULTS

3. HIGHER MARKET SHARE

4. MORE PROFITS

80.4%

82.0%

83.4%

84.7%

85.5%

2000 2001 2002 2003 2004


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BENEFITS TO

SUPPLIERS

GROWTH

STABILITY

ENDURING PARTNERSHIP ANDMUTUALUNDERSTANDING


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BENEFITS TO

SOCIETY

FULFILMENT OF LEGAL AND REGULATORYREQUIREMENTS

IMPROVEMENT IN HEALTH AND SAFETY

INCREASED SOCIAL SECURITY


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ISO9001:2008 : NICHOD !

1. Plan what you do

2. Justify what you plan

3. Do what you plan4. Have evidence that you have

been doing, as planned

5. Review what you did

6. Modify what you should

7. Go back to step 1


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8 Quality Management Principles1. Customer focused organization

2. Leadership

3. Involvement of People

4. Process approach

5. System Approach to Management6. Continual Improvement

7. Factual approach to Decision Making

8. Mutually Beneficial supplierRelationship


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1. Customer focused organization

Organizations depend on their

customers and therefore need to

identify & understand theirpresent and future needs inorder to be able to meet thecustomers requirement andindeed, to strive to exceed them.


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2. Leadership

Management is not an administrationactivity; leadership is needed to provide

unity of purpose and direction; and to

create an environment in which peoplein the organization become fully

involved in achieving the organizations

objectives.


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3. Involvement of People

Peoples coordination and involvement

allows for their abilities to be fully and

effectively used for the organizations

benefit.


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4. Process approach

In order for the results to be achieved

efficiently the resources and activities

need to be managed as process.


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WHAT IS PROCESS:

Activity that transforms input into output

ActivityInput Output

Resources:PeopleFacilities/EquipmentMaterialMethods

Results:ProductsServicesPerformance


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aEfficientNo Waste

EffectiveDesired Results Achieved


Right Resources:

Qualified PeopleRight Facilities/EquipmentCorrect Materials

Proven Methods

Desired Results:

Quality ProductsQuality ServicesCustomer Satisfactions

PROCESS MANAGEMENT


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.


Right Resources:

Qualified PeopleRight Facilities/EquipmentCorrect MaterialsProven Methods

Desired Results:

Quality ProductsQuality ServicesCustomer Satisfaction

Monitor & Measure the ProcessMake sure inputs are right, transformation

activities consistently work, and desired results

are achieved, then - improve process as needed

PROCESS MEASUREMENT


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Production Process:Any Process that comes in physical contract

with the hardware or software that will bedelivered to the customer, up to the point theproduct is packaged.

Business Process:All Service Processes and Processes thatsupport Production Processes.

Business Process consist of a group of logicallyrelated task s that use the resources of theOrganization to provide defined results insupport of the organizations objective.


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5. System Approach to Management

Identifying, understanding and

managing a system of interrelated

processes for achieving objectivescontributes to effectiveness and

efficiency of the organization.


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6. Continual Improvement

Continual improvement is a permanent

objective of an organization.


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.

QMS

Baseline PerformanceImprovement Objective

Improve Process through PDCA Cycle

Measure/Monitor Results AgainstObjectives - Improve Process and

Change QMS as Needed to Achieveand Sustain Desired Results

Plan DoAct Check

PICTORIAL PRESENTATION

CONTINUAL IMPROVEMENT


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IMPROVE QMS

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Management

responsibility

Product

realisationInput

Product

Output

Measurement

analysis

improvement

Resource

management


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7. Factual approach to Decision Making

Effective decisions are based on the logical

and intuitive analysis of data and factualinformation.


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8. Mutually Beneficial Supplier Relationship

Such a relation between the organizationand it,s suppliers will enhance the ability of

both to create value.


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Is ISO 9000 Registration Enough

ISO CERTIFICATION DOES NOT GUARANTEE ABSOLUTEQUALITY.

IF YOU DESIGN A PIECE OF JUNK EVEN THOUGH YOUR

PROCESS IS ISO CERTIFIED IT WILL BE A PIECE OF JUNK

ISO 9000 IS NOT A QUALITY BENCHMARK.

FIRST STEP IN JOURNEY TO TQM


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SURE STEPS TO QMS FAILURE..

1. The Management Commitment - Ceases, fades out

2. Quality Policy - Ineffective, not properly

committed, not understood by all.

3. Resources - Diverted, Change in priorities

4. Internal Audits - Become routine exercises on fault

finding

5. Management Review - Delegated to lower levels without

authority

6. Documentation - Become ineffective, and a burdenonly adding to the costs (man hours).

7. Third Party Audits - Treated as necessary Evils


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Road Block

HUMAN - - Averse to change, claim unnecessary

(At All Levels) paper work, demand more time & resource.

EQUIPMENT - Adequacy, Accuracy, Maintenance, Calibration - generally neglected.

MONEY - Managers feel it is a waste of funds.Supervisors & Workers feel it a LUXURY.

APPROACH - a) Commitment by Top Management is ignored

- b)Resource Mis-Management

- c) Mis-communication


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ISO 9000 Does not tell you :

answer the telephone within three rings

you must say "Have a nice day to your customers

calibrate all your instruments

provide an absolutely faultless, ever-lasting product.

YOU MAKE THE DECISIONS


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DOCUMENTATION

1

2

Procedures

3Work Instructions

Quality Manual

Records

How to do Docs

What to do Docs

4

Plan Documents


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Question & Answer

Awareness for Beginers Iso 9001 2008

Documents

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