Basic Quality Awareness

ISO 9001:2015

Quality Management System

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• Introduction of ISO 9001:2015• Why ISO 9001:2015• Quality – benefits / risks / cost• Waste factors• ISO Structure• Mandatory requirements• Implementation stages• Certification bodies• Certification process

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Content

What is ISO?

ISO = Greek meaning ‘equals to..’• International Organisation for Standardisation

• Based in Geneva, Switzerland• Symbol

• structure• quality • assurance• competitive edge • confidence

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What do they do?

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Write up standards for

the world

What is ISO 9000 Series?

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• A set of terms and definitions• ISO 9000:2015

S A set of guidelines of requirements to establish a QMS

• ISO 9001:2015

S A set of guidelines for continuous improvement• ISO 9004:2015

What are these requirements?

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S A set of guidelines of requirements to establish a QMS

• ISO 9001:2015

• Requirements examples

• licenses so we can use our cars• taxes• UIF• rates / lights / water

• ISO 9001 too has requirements• however, not legislated

What are these requirements? cont…

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S A set of guidelines of requirements to establish a QMS

• ISO 9001:2015

PoliciesProcedures

Work InstructionsDocumentation

RecordsMandatory

requirements

What is ISO 9001:2015?

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• ISO 9001 - international • standard that has specific requirements

for a QMS.

• Consistency and assurance

• meet or exceed expectations• regulatory and statutory requirements• company obligations

• not specific to any one industry or size

What is ISO 9001:2015…?

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• 2015 = the year the standard came into effect (current)

• Previous version = ISO 9001:2008

• Prior = ISO 9001:2000

• Before = ISO 9001:1994

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Some Quality Quotes

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Avoiding Defects

DON’T

Accept Build Ship

DEFECTS

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Good Quality Brings…

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Benefits of ISO 9001:2015

• Enhances customer satisfaction• Improved productivity and efficiency• Elimination of waste• Reduced cost and increased savings• Increased profitability• Acquire new skills• Boost staff morale• Gain a competitive advantage

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8 Wastes

T R I M W O O D TRI

MWOOD

T r a n s p o r t a t i o n

I n v e n t o r yM o t i o nW a i t i n gO v e r – P r o d u c t i o nO v e r – P r o c e s s i n gD e f e c t s

R e s o u r c e s

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Poor Quality - Different Forms

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Cost of Rework?

Cost of the Wall Cost of Rework

Price Increase??? Fuel, material, etc

What we built

What we supposed to build

Whats wrong here?

Please note!!! Numbers are fictitious

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Risk of Poor Quality?

S Reputational damageS Rework / more materialsS Time and labourS Customer complaintsS Low self-esteemS Increased transport costS Uncertain future S Lost confidenceS Unhappy managementS Additional costS Time is money

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Why ISO 9001:2015?

QA and customer satisfaction

Processes for improvement(efficiencies /

productivity / waste)

Conformity to applicable statutory

and regulatoryrequirements

Process driven /approach – meet

company requirements

Identify risk and opportunities

Reduce cost

Continualimprovement(cost savings /

systems/processes)

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• Continual improvement

• Employee involvement

• Customer focus

• Leadership

8 Principles of Quality Management

• Process approach

• Systematic approach for management

• Mutually beneficial supplier relationship

• Factual approach to decision making

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How / What to Consider?

Conduct a Gap Analysis ( Internal Audit)

Interview / talk to stakeholders

Management Review

Checklist

Minutes

Risk Based Thinking

Register

Business Plan

SMART

Objectives and Targets

Controls

Objectives and Targets

Continual Improvements

Non-conformances

Opportunities

Register

Training

Policies / Procedures

Work Instructions

Register

Minutes Register

Objectives and Targets

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ISO 9001:2015 in a nutshell

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ISO 9001:2015 in a nutshell

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ISO 9001:2015 – P D C A

Start’s H

ereEnds Here

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Mandatory Documents and Processes

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Mandatory Documents and Processes

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Mandatory Documents and Processes

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Implementation Stages

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Certification Bodies??

Bottom line Consider cost

Technischer Überwachungsverein(Technical Inspection Association)

Société Générale de Surveillance(General Society of Surveillance)

Deutsche Gesellschaft zur Zertifizierung von Managementsystemen (DQS)

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Certification Process

Contact CB for Quotes

• Compare cost

CB Selection – determine

dates

• Arrange Stage 1 Audit (pre-processes

Complete Gaps (if any)

– Stage 2• Submit plan

Get Certified

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How Long Does Certification Take?

• Depends on organisation• Commitment and availability• Complexity• Size• Industry• Resources

• Could be anything from 4 months onwards • small company - < 20 staff – 4 to 6 months

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The End – Thank You

Any Questions???