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In August 2002, the staff and volunteers at Carpenter Hospice welcomed the first resident, with open arms and hearts. Since that day, more than 1,800 residents and their families have experienced the exemplary care and compassionate support provided there.

Through donations and thousands of hours of volunteer time, the Burlington community has supported and sustained the hospice over the past 12 years. Proudly, Carpenter Hospice is sought out by hospice organizations across the country as a resource for everything from pain and symptom management, fundraising strategies, volunteer management, wellness programming, and bereavement counseling.

Our staff and volunteers continue to make tremendous contributions to the daily operations of the hospice. The care and compassion they bring to their roles every day is second to none, and we are grateful for the dedication of our team.To our community partners, sponsors and donors, your commitment is vital to the survival and spirit of the hospice.

We have an annual operating budget of $1.3 million dollars of which must be fundraised from the community. It is through you that we have the continued capacity to offer all of our programs and services at no charge to the end users.

We are proud to report that we have had another successful year in Burlington. The 2013/2014 Annual Report is a reflection of the impact Carpenter Hospice has had over the last 12 months. Carpenter Hospice is focused on providing and enhancing exemplary care by investigating, incorporating and supporting best practices to help improve methods of delivering care and increasing the quality of care for those facing life-threatening illness, death and bereavement.

As we look to the future, we are committed to exploring new innovative programs to adapt to the evolving needs of the community. Currently, the Board of Directors is in the midst of a 5 year Strategic Plan which has a focal point on the emerging needs of the community. As always, our goal is to ensure that the growing needs are met with the highest level of compassion.

Thank you Burlington. We couldn’t do it without you.Angelo Paletta

Chair, Board of Directors

Karen CandyExecutive Director

L E T T E R F R O M T H E C H A I R O F T H E B O A R D O F T H E D I R E C T O R S A N D E X E C U T I V E D I R E C T O R

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2250 Parkway DriveBur l ington, ON L7P 1T1

admin@thecarpenterhospice.com+1-905-631-9994

Karen & Angelo

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Angelo Paletta, ChairFrancis Mackan, Vice Chair and SecretaryNigel Jacobs, Treasurer Dave Bedini, Chair, Facility CommitteeAllan Pearson, Chair, Finance CommitteeLynda Carpenter, Chair, Gala CommitteeJudy Fountain, Chair, Governance CommitteeRay Trask, Chair, Hike Committee

Simon FroggattDave DysonJanet GadeskiLloyd PongElizabeth Wensley

Karen Candy, Executive DirectorLaurie Smith, Intake CoordinatorLynn Varga, Resident Care CoordinatorJackie Storer, Supportive Care CoordinatorJanine Vincent, Coordinator of VolunteersCharlene Cheng, Wellness Program Coordinator

Angela Marlatt, Development CoordinatorMarlene Hamilton, BookkeeperDavid Haisell, Donor Database & Records SpecialistAdrienne Pringle, Music TherapistAdrian Sayers, Kitchen CoordinatorSarah Storer, Nutrition Consultant

B O A R D O F D I R E C T O R S

C O N T E N T S

L E A D E R S H I P T E A M

1 Letter To The Community3 Impact Summary4 - 7 2013 | 2014 Highlights New vVision & Mission Strategic Planning Palliative Care Responsiveness Coping Strategies 101 Seminars Singing Well Program Pet Therapy 8 Financial Summary

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Over the last 12 months Carpenter Hospice has supported many individuals and families in the community. Here are some statistics regarding our programs and services between May 1st 2013 and April 30th 2014:

213 Residents spent their final days at Carpenter Hospice

13 Average Length of stay (Days)

2,744 Total Resident Days at the Carpenter Hospice

359 Intake Consultations

137 Wellness Program participants

124 Supportive Care & Bereavement Program participants

403 Individual 1:1 Supportive Care sessions

38 Singing Well Group participants

392 Music Therapy hours at the bedside

128 Individual 1:1 Dietary Care sessions

98 Nutrition Seminar participants

26 Resident Care staff members (RN’s, RPN’s, PSW’s)

11 Leadership Team staff members

156 In-House Volunteers

56 Special Event Volunteers

7,177 Total donations made to Carpenter Hospice

36 Special events held in support of Carpenter Hospice (combination of internal & third party)

I M P A C T S U M M A R Y

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N E W V I S I O N A N D M I S S I O N

V I S I O NWe are here when you need us.Compassionate care ... respectfully delivered ... to create a personal end-of-life journey.

M I S S I O NWe are a community based organization providing individualized hospice palliative care across the end-of-life continuum. We deliver community and residential based services to enhance the quality of life for individuals who are terminally ill and their loved ones.

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Carpenter Hospice released a revitalized Vision and Mission for the organization:

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The next five years is expected to be a period of evolution for hospice palliative care and provides Carpenter Hospice with a timely opportunity to revisit and strengthen the foundations upon which it has built its success to date. It is a chance for Carpenter Hospice to reinforce its commitment to the patients/ families and their loved ones while it capitalizes on its strengths and uniqueness, enhances its performance and explores new ways to meet the emerging needs of hospice palliative care patients and their families.

Six strategic directions have been established that set forth a desired course of action for Carpenter Hospice over the next five years. Organizational Excellence We believe that an organization that is well respected in the hospice palliative care network and in the community is successful. Our team of staff and volunteers is our greatest resource and we will continue to recruit and secure qualified and compassionate individuals and make sure they have the right tools, knowledge, skills and environment. Community Engagement Carpenter Hospice is an important place in the community and values its ongoing relationship with the community residents and businesses. We will continue to strengthen these important relationships by raising more awareness about hospice palliative care and keeping the

community apprised of our plans and events.

Infrastructure Investment Carpenter Hospice is committed to ensuring adequate, appropriate and aesthetically pleasing space to accommodate the current and future demand for hospice palliative care services. Service & Program Expansion We recognize the shift in the hospice palliative care populations and the need to engage individuals and families earlier in their disease trajectory. We acknowledge the need to go beyond residential hospice programs and services to include more community-based and bereavement services while continuing to enhance the existing range of services and programs for residential patients & their families.

System Collaboration Carpenter Hospice is a valuable contributor to the Hamilton Norfolk Haldimand Brant Hospice Palliative Care Network. We bring a residential/ community hospice and Burlington perspective to the discussions and assist in influencing and achieving the Network’s vision. Sustainable Future Under the leadership of the Board of Directors, Carpenter Hospice will continue to be a successful not-for-profit organization committed to being efficient and accountable within a changing health care system.

S T R A T E G I C P L A N

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P A L L I A T I V E C A R E R E S P O N S I V E N E S SPalliative care awareness is top of mind for us. Providing resources for patients, caregivers and healthcare professionals involved with end-of-life care in Burlington is always a priority. By encouraging and enabling open dialogue, information exchange and service provision we hope to enhance quality of life for individuals facing the last stages of life.

Communications surrounding the intake process, residential care, and available programs at the Carpenter Hospice are managed through on-going engagement with representatives from the surrounding community working in palliative care: doctors, nurses, case managers, CCAC, and families managing their loved one’s palliative care. The Carpenter Hospice team works collectively to generate awareness for the hospice and our services throughout the Burlington community.

C O P I N G S T R A T E G I E S 1 0 1 S E M I N A R SCarpenter Hospice launched a new 3 week series designed for individuals living with a life limiting illness who are interested in learning about coping strategies. The program offers an overview of different coping styles, trying new ways to handle stress, and information on positive coping skills.

Coping Strategies 101 offers an opportunity for participants to have open discussion and share ideas that foster greater self-awareness. The program is designed to be confidence building and help identify areas where coping strategies may be used. v

S I N G I N G W E L L P R O G R A M

The Singing Well Program is a new part of the Bereavement and Supportive Care services offered by Carpenter Hospice. The program is therapeutic group, designed for individuals who enjoy singing or would like to learn more about their voice by participating in a singing group. The program is lead by the Music Therapist at the hospice and includes breathing exercises, guided relaxation, vocalizations and chants.

Program participants expressed that Singing Well sessions helped to reduce stress, improved breathing and created uplifting moods.

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P E T T H E R A P YCarpenter Hospice began a very special partnership with the Burlington Humane Society and our Pet Therapy Program officially began in September of 2013. Volunteers were carefully selected for the program; keeping in mind our setting, resident confidentiality, and flexibility to meet the needs of the hospice.

Visiting dogs are accompanied by their owners during their scheduled visits. The dogs and owners have completed a training program offered by the Burlington Humane Society which includes familiarizing the dogs with wheelchairs, walkers, and bedridden individuals. The resident care team at Carpenter Hospice manages the visits with our residents and the feedback has been extremely positive. The program has been warmly welcomed by residents and their family members.

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S U M M A R Y O F F I N A N C I A L S

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