Resume

Email: anishgnair@gmail.comSkype ID: anishgnair@gmail.com

Contact Number: +971553067006

Anish G Nair

Objective To contribute to the organization’s growth and success by continuously striving to excel in the work.

WORK EXPERIECNE:

Working with Intertec Systems from Dec 2014 till Date Working as Help Desk Engineer for MAF IT Managed Services at Majid Al Fattaim Handling a Project of 800 Users Hands on Experience in Office365 and Yammer. Creating User Accounts in AD and giving necessary Permissions Hands on Experience on System Migration from One Domain to Another Domain Had Exposure in taking Data Backup and Restoring after the system Migration Handling Users on call and Desk side Support all User related issues with the system Resolving issues related to Outlook, Printer and Windows 7 Experience in HPSM for call management and Case Logging Installing System adding the system to domain, and configuring Office365, Printer and

Fileservers for the Users. Helping the Remote Users across Middle East for the migration and preparing the

Documents that helps the users.

CORE RESPONSIBILITIES

Working with Laptops, Desktops and Printers Resolving the tickets on a daily basis Conducting Team meetings in the absence of TL for updating the team Making every team members aware about all updates Also Educating the Users about the new Features of the Office 365 and cloud services

that they were getting after the new Migration. Had Hands on Experience by traveling to Bahrain for Company Needs and migrated the

Users in Bahrain.

PREVIOUSE WORK EXPERIENCE:

Working with Sutherland from April 2012 to Nov 2014

Working as a Senior Consultant with Dell CTS Process for Hardware and Software Support US Based Users

Working with a Team of Senior Technical support and Quality analyst and Sales Team Hands on Experience on Point of Sales and Up-selling of Products Hand on experience on Windows XP, Windows Vista, Windows 7, Windows 8 and 8.1 Also had hands on experience with Basic Network Troubleshooting and Microsoft

Applications Team Management by preparing and auditing the Monthly Reports and Daily Reports on

Call Logging and Incident Management. Taking Daily Reports on SLA s and CSATs thereby improving the team performance. Conducting by-weekly meetings and monthly meetings for the team improvement. Conducting and coordinating cross training sessions on new technologies.

Working with Iopex Technologies from September 2010 till January 2012.

Worked with Support.com Process for Software Support US Based Users Hands on experience on Manual Malware removal using Process Explorer, Autoruns,

GMER, TDSSkiller. User rights and permission, disabling and enabling accounts, file and folder permissions and configuring security templates as per need

Hand on experience on Windows XP, Windows Vista, Windows 7 Also had hands on experience with Security software installation and configuration

Worked with Infinite Computer Solutions from April 2010 to September 2010

Worked with Iyogi Process with Software related support for US Based Users as a Technical Support Executive

Assisted in troubleshooting user problems relating to Operating System issues (Windows XP, Vista, and 7), upgrades, Mail clients like Outlook, Outlook Express, MS Office products and Internet connectivity.

Worked with Apple Infotech from July 2009 to March 2010

Worked as a System Engineer Installation of operating, Hardware and other peripherals, Maintenance of Network and

Hardware, System administration Worked with Dream Builders Financial Consultants and Service Providers from March 2008

to June 2009

Worked as a System Engineer. In this role, I worked on repairing and configuring PCs. Handled software issues and printer

support. Assisted users with Outlook issues Assisted users with software related issues for Windows XP and supported related

software Removed, tested and replaced Xerox 10 printers with 10 Inkjet printers making sure the

configuration are setup with the company's help desk support group

EDUCATION QUALIFICATIONS:

Qualification Institute University / Board Year of Passing

Bachelor in History Mahatma Gandhi College

Kerala UniversityMarch2005

AISSCE Kendriya Vidyalaya CBSE March 2002

AISSE Kendriya Vidyalaya CBSE March 2000

TECHNICAL SKILLS:

Key Skills

Operating systems

Troubleshooting in Windows (Desktop and laptops), Printers, Modem, Internet connectivity. Advanced Virus Removal, BSOD. Creating User Accounts in AD and giving the necessary Permissions for the Users

Windows XP, Windows Vista, ,Windows 7, Windows 8 and 8.1

Computer Courses

Computer Certification

Had completed training in MCSA, CCNA N+ and A+ and RHCE

CCNS – CMS Certified Network Specialist

ACHP – APTECH Certified Hardware Professional

N+ – Novell Education Certificate

RCHE – Red Hat Certified Engineer

.

What I Have For You Ability to devote full attention in carrying outwork activities honestly, faithfully and diligently keeping in mind at all timed the organization’s progress.Ability to keep the work strictly confidential when required.Ability to make the mutual association, a long truthful and satisfactory one for both of us.Ability to manage and work with a team.

PERSONAL DETAILS:

Father’s NameDate of BirthMarital StatusNationalityReligionGenderLanguages KnownPassport NumberAddress

Mr.P Gopalakrishnan NairMarch 3, 1984SingleIndianHinduMaleEnglish, Malayalam, Hindi and TamilG8931383Apt Number 810, Marina Pinnacle, Dubai Marina, Dubai

HOBBIES/INTEREST:

Driving, listening to music, Playing Sports, Games and Reading comics.

I hereby declare that the above information is correct as best of my knowledge.

Thanking you,Anish G Nair

Place: Dubai