Albion Managed Services. Introduction to Managed Services About Albion IT Infrastructure...
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Transcript of Albion Managed Services. Introduction to Managed Services About Albion IT Infrastructure...
Introduction to Managed Services
About Albion
IT Infrastructure Management Issues
Business & Operational Value
Managed Services Solution from Albion
Implementation & Roll-out
Managed Services Roadmap
Agenda
100% Onsite
100%Offsite
0%Onsite
0%Offsite
Traditional ITO/FM
ManagedServices Decentralized Management
Centralized Management
Managed Services
Approach
Managed Services vs. Traditional ITO / FM
Knowledge Base
Incidence diagnosis
Root Cause analysis
Quicker Response
Response Planning
Certified Resources
Single Vendor Management
Managed Services Provide Agility
Incident Response
Analyse
Contain
Eliminate
Restore
Lessons
Policy Refine Policy
Continuous Monitoring
T-1 T 0 T 1 T 1 T 3 T 4 T N
Communicate
Your business gets disrupted when your IT environment has issues.
You want your infrastructure to be live monitored 24x7x365 but you have resource constraints.
Your employee and business productivity gets impacted when your systems do not perform well.
You spend more time and money reacting to IT issues than you would like to.
You outgrow something, and then have to react quickly and painfully to recover.
Your server crashed because the hard disk filled up.
You want to adapt a new technology but you don’t have trained resources.
You face productivity problems due to newly installed software / patches.
You get complaints about poor performance, and you have no idea where to start looking.
IT Infrastructure Management Issues
Better Incidence Response & Availability Best Practices Quick troubleshooting Knowledge base Higher Availability
Efficient Security Operations Support Availability of qualified resources Infrastructure protection Well defined processes 24x7x365 Monitoring Vendor Management Managed People, Process, Technology
Albion Managed Services Operational Value
Business Benefits Lower Operational Cost Predictable Cost Modelling Leverage of Industry Best Practices Business Focused Metrics Dashboard & Portal Reduced Total Cost of Ownership
Value Proposition Increased Quality of Service Delivery Improved Management of IT Infrastructure Access top best IT experts Decreased Business Risk Guaranteed Service Backed SLA Compliance Audit Trails and Detailed Reporting
Albion Managed Services Business Value
Breadth of Monitoring and Management Capabilities
Component Type Management Scope
Web Servers Apache, iPlanet/SunONE, Microsoft IIS, IBM HTTP Server , Oracle Http
Web Application Servers WebLogic, ColdFusion, ATG, iPlanet, SunONE, Microsoft transaction server, WebSphere, SilverStream, JRun, Orion, Tomcat, Oracle 9i OC4J, Borland Enterprise
Enterprise Applications SAP R/3, SAP ITS, Corillian Voyager, Micros Opera, Oracle Forms, SiteMinder
Database Servers Oracle, Microsoft SQL server, DB2 UDB, Sybase, MySQL, Informix
Voice and Contact Center Avaya, Cisco, ININ, Asterisk, Soft Phones, VoIP, Dialer Servers, Dial Plans, IVR
Terminal Servers Microsoft Terminal Server, Citrix XenApp
Network Devices Cisco routers, Cisco Catalyst switches, Baystack hub, Network nodes, Local Director, Cisco VPN Concentrator, Juniper
Microsoft Applications Active Directory, BizTalk server, Windows Internet Name Service (WINS), DHCP server, MS Print server , MS Proxy server, MS File server, ISA Proxy server
Storage (SAN) IBM, HP, EMC, Cisco, McData Switches
Firewalls Sonicwall, Cisco ASA, Check Point Firewall –1, Cisco PIX, Juniper Netscreen
Email Servers Microsoft Exchange, Sun ONE messaging, Lotus Domino, Qmail, Sendmail, Vmware Zimbra
Messaging Servers MSMQ, IBM MQ, FioranoMQ server
Others FTP, MTS, Event Logs, Tuxedo domain servers, Printers, NetApp Filers and NetCache, SiteMinder Policy server, Radius server, COM+ server, ASP .NET server, IBM Blade Center, HP Blade Servers
Operating Systems Windows NT, 2000, 2003, XP, Solaris, Linux, AIX, HPUX, Netware, OS400
Virtualization Platforms VMware vSphere, Citrix Xen Server , Solaris Zones/LDOMs , Microsoft Virtual Server
VDI Connection Brokers Citrix XenDesktop, VMware View, Leostream CB
Albion Monitoring & Management Process – Stage 1
CustomerPrivate Network
OperationalSLA’s
Albion NOC
Monitor
Albion Monitoring & Management Process – Stage 2
CustomerPrivate Network
Alert or Run Book Process Drill-Down
Diagnosis
Customer or Service DeskEscalation / Request
Custom
er C
ontact U
pdate Portal
EVENT OCCURS
Albion NOC
Monitor
Albion Monitoring & Management Process – Stage 3
CustomerPrivate Network
Identify Root Cause,Test, and Remediate
ValidateResolution
Custom
er S
urvey
Update Portal
Record andReport KB
Albion NOC
Albion Monitoring & Management Process – Stage 4
Monitor
CustomerPrivate Network
OperationalSLA’s
MaintainTransparency
Self-Help Portal
Albion NOC
Implementation and Roll-out Strategy
TransformationOptimization
DueDiligence
Steady StateTransition
Plan
Risk Analysis Matrix
High
Medium
Low
Low Medium High
Area of Major
Concern
Severity of Consequence
Pro
bab
ilit
y o
f L
ikel
iho
od
Focus on High Risk Areas
Plan Your Requirement For Managed Services
Network PlatformsDatabase Storage
Applications
• Monitoring, Incident and Problem Management
Text Here
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• Change, Configuration and Release Management• Capacity and Availability Management • Service Continuity, Security• Service Level Management
Text Here• Capacity planning and Financial Management
• Business Relationship and Supplier Management
Level-1Resolution Processes80-100% Offsite
Level-2Operational Processes50-80% Offsite
Level-3Strategic Processes20-30% Offsite
Holistic Implementation
Process
Technology
People
SLA 24x7x365 Industry Best Practices ITIL based processes
Data Center Best Practices Latest Monitoring tools State of the Art knowledge base Secure technology
Certified and Trained Staff Technical Experts Cross Training Onsite and Offsite
Year Award/Achievement Award
2013 Channel World Hall of Fame
2013 Channel world Premier World 100 Award for taking bold initiatives in a challenging and competitive business environment
2012 CRN Best Cloud Service Provider Award Nationally
2012 Channel World - EMC Cloud Champion Award
2011 CRN Best Cloud Service Provider Award
Albion – Awards & Recognitions
http://www.albionms.comhttp://albionglobal.com/managed-services
[email protected]@albionglobal.com
Questions