Adecco Xpert Presentation

Candidate Assessment Overview

Candidate Asst Overview

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Xpert Online is a core component of Adecco’s quality recruitment service.

Can Do, Will Do, Will Fit

With Xpert Online, assessments and eLearning sessions can be administered and taken anywhere via the Internet.

Adecco developed Xpert Online to improve the quality of placements for both our clients and applicants.

With Xpert Online, Adecco gains a better understanding of an applicant’s knowledge, aptitudes, motivations and preferences, so that we can match those with your specific needs.

Overview


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Why use Assessment ?


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Assessment helps provide an objective, valid and reliable method of determining whether an individual has the skills, knowledge, aptitude, personality and motivation to meet the job’s requirements.

Why use Assessment ?

Market demand: it is expected by all parties concerned that selection methods are objective, reliable and fair.


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Can Do, Will Do,Will Fit


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Xpert Testing

TestingMS Office 2003Clerical/AdministrationSecretarialLanguagesAptitudeHotel & CateringIndustrialPC Basics

Can Do, Will Do, Will Fit Testmaker

Interskill Training

Extensive Catalogue of online training

MS Office 2003 & 2007 PRINCE2 ITIL V3 Six Sigma HR Marketing Customer Service


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Breakdown of Assessment Catalogue

Administration/SecretarialCan DoTypingData Entry (numeric/alpha) MS Office 2003PC Basics

Saville & Holdsworth (SHL)Analysing Numerical DataAttention to DetailBasic ArithmeticBasic Word UsageChecking Visual DataClassification & FilingComprehensionFollowing InstructionsInventory CheckingProof ReadingReasoning Using DiagramsRecognising Shapes

ShorthandAudio Typing (Dictation)

Call CentreCall Centre AptitudeWill Do – MotivationAudio Data EntryWill Fit

Languages (Oral & Written)EnglishFrenchGermanDutchJapaneseSpanishItalianPolishPortugueseRomanianSwedishWelsh

OthersAptitudeHospitality & CateringIT ProfessionalPsychometric (OPQ/CCSQ)IndustrialWarehousingManual dexterityWorkplace Safety

Accounting/FinanceAccounts PayableCash Book/Bank RecPayroll/Wages ClerkPurchase LedgerSAGE Sales Ledger/Credit Control


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Customer Service


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Customer Service/Call CentreAudio/Data Entry

Evaluate candidates who are working in a ‘customer focused’ environment

Attention to detail skills Ideal for Inbound Call Centres Interactive test where the

candidate listens to a conversation between a customer and a Call Centre Agent

Behavioural Call Centre testing also available


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Popular Assessment methods vs Predictive Validity

Unstructured interviews

Structured interviews

Resumes

Reference checks

Simulations

Personality

Popular Selection methods

Structured application forms

Cognitive

Objectivity & ReliabilityLow Medium High

Impact of unreliable selection process.

GM%

High

High

Client & Candidate Satisfaction / Retention

Low

Source: Robertson, I.T & Smith, M. (2001) and Schmidt, F. L. & Hunter, J. E. (1998)

Cost / Effort


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Main Assessment Usage

Selection Process

Development

Learning

Value Added Services

Increases Reliability & Objectivity

Identifying development needs

Identify learning gaps

Professional service capability


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Who uses Candidate Assessment in the Adecco Group?

Netherlands

Nigeria

Poland

Romania

Russia

Serbia

Slovakia

Slovenia

South Africa

Spain

Sweden

Switzerland

Turkey

UK

Canada

United States

Argentina

Brazil

Ecuador

Uruguay

Chile

Colombia

Peru

Puerto Rico

Colombia

Mexico

Austria

Belgium

Czech

Croatia Denmark

Finland

Norway

Sweden

France

Germany

Greece

Hungary

Ireland

Italy

Luxembourg

China

Taiwan

Hong Kong

Singapore

Thailand

Malaysia

Australia

New Zealand

New Caledonia


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Adecco Xpert Presentation

Business

Transcript of Adecco Xpert Presentation