Adecco Group

November 5, 2009

Corporate presentation

Adecco Group

March 2011

March 2011

Corporate Presentation

Slide 2

Content

• Our vision

• Our global reach

• Our strategy

• Our business

• Our corporate social responsibility

• Our results

• Our future perspective

March 2011


Slide 3

Our vision

March 2011


Slide 4

Our vision

We inspire individuals and organisations to work more

effectively and efficiently, and create greater choice in the

domain of work, for the benefit of all concerned. As the

world’s leading Human Resources services group – a

business that has a positive impact on millions of people

every day – we are conscious of our global role.

For more information:

www.adecco.com/AboutAdecco

March 2011


Slide 5

Our global reach

March 2011


Slide 6

We help over 700,000 people find work every day through our network of more than 32,000 full-time employees and over 5,500 offices in over 60 countries and territories.

The Adecco Group is the world’s leading provider of HR solutions. The services offered fall into the broad categories of temporary staffing, permanent placement, outsourcing, consulting and outplacement.

Adecco Group operates

in over 60 countries

and territories worldwide

Our global reach

March 2011


Slide 7

Our strategy

March 2011


Slide 8

Adecco Group strategyOverview of staffing and other HR-related services market


www.adecco.com/AboutAdecco

March 2011


Slide 9

Adecco Group strategyOur twofold approach to the market

March 2011


Slide 10

Our business

March 2011


Slide 11

Our businessGeneral staffing: global reach

• Industrial and office focus• Flexible staffing solutions• Serve large global clients and mid-

sized enterprises• Temporary and permanent

placement• Assessment, training and integrated

human resources solutions

Geographical split of general staffing*

FY 2010, 75% of total group revenues

* Based on dedicated branches

36% FRANCE

13% NORTH AMERICA

4% UK & IRELAND

7% GERMANY & AUSTRIA

8% JAPAN

5% ITALY

4% IBERIA

4% NORDICS

5% BENELUX

3% SWITZERLAND

2% AUSTRALIA & NEW ZEALAND

9% EMERGING MARKETS

March 2011


Slide 12

• Administrative / clerical

• Assistance

• Customer service

• Human resources

• Import/export

• Project management

• Purchasing

• Secretarial / PA

etc.

Adecco Office provides associates with serial assignments, ensuring continuity in the relationship. Skills are enhanced through continuous learning in challenging projects.

Our businessGeneral staffing – office: our activities

Office

March 2011


Slide 13

Our businessGeneral staffing – industrial: our activities

• Assembly

• Production

• Machine operation

• Mechanical trades

• Warehousing

• Packaging

• Shipping and receiving

• Bindery and fulfilment

etc.

Specialised solutions have been developed for:

• Aerospace

• Automotive

• Construction

• Transport and logistics

etc.

Industrial

March 2011


Slide 14

Our businessProfessional business: global reach

• Professional business lines• High level specialist points of contact• Longer-lasting assignments• Quality placements and services• Short to long-term projects• Secondment, permanent

placements, temporary recruitment

solutions, outplacement, consulting

and managed solutions

Geographical split of professional business*

FY 2010, 25% of total group revenues

* Based on dedicated branches

12% FRANCE

39% NORTH AMERICA

23% UK & IRELAND

5% GERMANY & AUSTRIA

4% JAPAN

2% ITALY

3% IBERIA

4% NORDICS

3% BENELUX

1% SWITZERLAND

4% AUSTRALIA & NEW ZEALAND

< 0.5% EMERGING MARKETS

March 2011


Slide 15

Our businessProfessional business lines – our activities

• Sourcing and deploying highly skilled IT specialists

in mainstream and niche technologies to meet clients‘

temporary, permanent and project needs.

• Serving clients with structured HR solutions such as

infrastructure management, testing services, recruitment

process outsourcing, and multi-language help desk.

• Providing the appropriate skilled engineers and

technical specialists for temporary, longer-term

secondment, and work package-based assignments.

• Major sectors of expertise including electronics

automotive and transportation, energy, oil & gas,

utilities, medical products, aerospace, chemicals &

raw materials.

Engineering & Technical

Information Technology

March 2011


Slide 16


• Serving our clients across commerce and industry,

financial services, banking, insurance, public practice,

law firms and corporate law departments

• Our global network consists of over 200 branch offices

in 17 countries operating under the following brands:

Adecco Finance, Ajilon Finance, Ajilon Legal, DIS AG

Finance, Jonathan Wren and Badenoch & Clark

• Global outsourcing

• Quality management

• International Mobility

Finance & Legal

Medical & Science

March 2011


Slide 17


• Serving our clients with temporary assignments,

recruitment and selection of professionals to fully

managed teams

• Specialised in all your B-to-B and B-to-C touch points,

from call center solutions, promotions, merchandising,

sales to events

• Restructuring and talent management solutions for

companies and organisations aiming to optimise their

human capital

• Under the global brand name of Lee Hecht Harrison,

the business line provides consulting services to

companies and organisations, while helping individuals

develop their career and leadership potential

Sales, Marketing & Events

Human Capital Solutions

March 2011


Slide 18

Our corporate social responsibility

March 2011


Slide 19

Adecco corporate social responsibility Prioritising activities


www.adecco.com/Corporate social responsibility

SocietyClients & shareholdersEmployees

Stakeholders Global Programmes

ExcellenceExcellence AwardsSkillsWin4YouthIntegrationIOC/IPC Athlete Career Programme

March 2011


Slide 20

Our results

March 2011


Slide 21

Reported Variance (10 vs. 09) in percent

0 EUR m % of rev.

17.9%

683 13.7%

4.5%

Net income attributable toAdecco shareholders

0

0

EBITA3)

0

197

Revenues

Gross profit

223EBITA3) before integration costs

4,993

8940.0%

0.0% 211

0.0%

Operating income 0 0.0%

SG&A

141 2.8%

0

0.0%

4.0%

4.2%

32

35

19

152

139

145

236

17

13

6

51

43

0.0 50.0 100.0 150.0 200.0

Q4 2010 results summary

1) Adjusted is a non US GAAP measure excluding in Q4 2009, for better comparison, the French business tax of EUR 15 million in costs of services and EUR 1 million in

SG&A as those business tax components are shown as income tax as of 2010. It also excludes in Q4 2009 the positive impact on gross profit of EUR 14 million due to

favorable developments in France resulting in the reassessment of existing accruals and the negative impact of EUR 7 million on gross profit due to a sales tax accrual

in the UK related to prior years, as well as the negative impact on SG&A of EUR 30 million associated with restructuring costs.

2) Organic growth is a non US GAAP measure and excludes the impact of currency, acquisitions and divestures.

3) EBITA is a non US GAAP measure and refers to operating income before amortisation of intangible assets.

Reported Adjusted1) organic2)

March 2011


Slide 22

EUR m EUR m

30% France 1,484 19% 60 4.0%

19% North America 953 18% 49 5.1%

8% UK & Ireland 411 -1% 4 1.1%

7% Japan 336 -4% 17 5.0%

7% Germany & Austria 347 32% 26 7.4%

5% Benelux 243 16% 16 6.4%

5% Italy 243 35% 11 4.9%

4% Iberia 195 11% 8 4.4%

4% Nordics 205 23% 11 5.3%

2% Australia & New Zealand 122 21% 3 2.9%

2% Switzerland 114 22% 16 13.8%

7% Emerging Markets 340 20% 11 3.3%

Corporate (21)

Adecco Group 4,993 17% 211 4.2%

Revenues EBITA2)

margin

organic1)

yoy growth

Revenues and EBITA by geographyQ4 2010 vs. Q4 2009


2) EBITA is a non US GAAP measure and refers to operating income before amortisation of intangible assets.

Revenues in percent

March 2011


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Reported Variance (10 vs. 09) in percent

0 EUR m % of rev.

17.8%

2,607 14.0%

Net income attributable toAdecco shareholders

0

0

EBITA

0

667

Revenues

Gross profit

18,656

3,3290.0%

0.0% 722

0.0%

Operating income 0 0.0%

SG&A

423 2.3%

0

0.0%

3.6%

3.9%

26

26

11

142

12

6

0

34

0.0 20.0 40.0 60.0 80.0

FY 2010 results summary

Reported Adjusted1) organic2)

1) Adjusted is a non US GAAP measure excluding in FY 2009 , for better comparison, the French business tax of EUR 60 million in costs of services and EUR 4 million in SG&A as those business

tax components are shown as income tax as of 2010. It also excludes in FY 2009 the positive impact on gross profit of EUR 25 million due to favorable developments in France resulting in the

reassessment of existing accruals and the negative impact of EUR 7 million on gross profit due to a sales tax accrual in the UK related to prior years, as well as the negative impact on SG&A of

EUR 121 million associated with restructuring costs.


3) EBITA is a non US GAAP measure and refers to operating income before amortisation and impairment of goodwill and intangible assets.

March 2011


Slide 24

Revenues1) Revenue growthEUR m in %, organically

Office 3,726

Industrial 8,971

Information Technology 2,071 Engineering & Technical 948 Finance & Legal 699 Medical & Science 360 Sales, Marketing & Events 357 Human Capital Solutions 266

Emerging Markets 1,258

Adecco Group 18,656

Revenue development by business linesFY 2010 vs. FY 2009

1) Breakdown of revenues is based on dedicated branches. The 2010 information includes certain changes in the allocation of branches to business lines. The 2009

information has been restated to conform to the current year presentation.

-1

20

5

17

3

5

2

-24

23

12

44%

20%

15%

8%

7%6%

March 2011


Slide 25

Our future perspective

March 2011


Slide 26

1. Regulation2. Flexibility imperative3. Job creation

Our future perspectiveGlobal trends

Adecco Group 1. Productivity and flexibility2. Talent shortage3. Changing labour force

1. Demographics 2. Skills mismatch3. Lifestyle changes

1. Job search engines2. e-intermediaries3. eLearning

Governments

Companies

Technology

People

March 2011


Slide 27

Thank you

Adecco Group

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