8/2/2019 Active Sync for iPhone Faq

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Active Sync for IPhone FAQ

1. What will happen with the iSetup Configuration?

Dan Morein and others are working on updating the iSetup configuration and instructionsfor active sync.

Follow up question/concern: When the profile is changed on MobileIron what will thedevice impact be? Will we be able to successfully enable mail and remove IMAP withoutgenerating calls. Would like to see this deployed in production to a small batch first.

Mail, calendar, contacts will all be enabled. IMAP gMail must be disabled.

2. Change in iPhone behavior, e.g. eMail notifications set to push

By default, these notifications should be off. Well update the primus article with somecomments on how to turn it on if they want to make the behavior more similar to theblackberry.

3.Is this a workaround or a longer term approach?

Active Sync is aligned with the mobility roadmap; IMAP for gMail will be retired.

4. Is there some numbers on how many people have been moved over to this to resolvethe problem?

5. Any case information about if they call in with other problems or not afterwards?

6. Where do deleted messages go? They seem to just get archived and listed in All Main and

not Trash/Deleted.

See theseadditional instructions to enable delete instead of archive on iOS (both IMAP

and ActiveSync):https://sites.google.com/a/gene.com/gops/resources/ios-mail/

howtosetupiosmailtodeletemessagesinsteadofarchive

Info from this link

Using IMAP: Go to Mail, Contacts and Calendars and turn archive off

Using ActiveSync: On the iPhone device, go to Settings > Safari. If not already

configured, update "Accept Cookies" to "From visited". Browse to m.google.com, , scroll

down and choose Google Apps user? Tap to configure your domain, enter gene.com (or

roche.com) and tap go, sign in through WAC/SSO, click the Sync icon with the green

background, locate your device (most recent date), check the box for Enable Delete EmailAs Trash from this device. and tap Save

The Accept Cookies setting is a bug in iOS 5.0.1 and itll be addressed in 5.1.

Confirmed with Alex Chun that this is not a top call generator

jpitta - The cookies is not the issue. The multiple steps is the concern. This is a multi

step and confusing process that needs to be done for each device, each replacement

device. People will call in asking where their main is, support will have to explain

the issue and walk them through this. Please look into a way we can have this as a

https://sites.google.com/a/gene.com/gops/resources/ios-mail/howtosetupiosmailtodeletemessagesinsteadofarchivehttps://sites.google.com/a/gene.com/gops/resources/ios-mail/howtosetupiosmailtodeletemessagesinsteadofarchivehttps://sites.google.com/a/gene.com/gops/resources/ios-mail/howtosetupiosmailtodeletemessagesinsteadofarchivehttps://sites.google.com/a/gene.com/gops/resources/ios-mail/howtosetupiosmailtodeletemessagesinsteadofarchivehttps://sites.google.com/a/gene.com/gops/resources/ios-mail/howtosetupiosmailtodeletemessagesinsteadofarchivehttps://sites.google.com/a/gene.com/gops/resources/ios-mail/howtosetupiosmailtodeletemessagesinsteadofarchivehttps://sites.google.com/a/gene.com/gops/resources/ios-mail/howtosetupiosmailtodeletemessagesinsteadofarchivehttps://sites.google.com/a/gene.com/gops/resources/ios-mail/howtosetupiosmailtodeletemessagesinsteadofarchivehttps://sites.google.com/a/gene.com/gops/resources/ios-mail/howtosetupiosmailtodeletemessagesinsteadofarchivehttps://sites.google.com/a/gene.com/gops/resources/ios-mail/howtosetupiosmailtodeletemessagesinsteadofarchivehttps://sites.google.com/a/gene.com/gops/resources/ios-mail/howtosetupiosmailtodeletemessagesinsteadofarchivehttps://sites.google.com/a/gene.com/gops/resources/ios-mail/howtosetupiosmailtodeletemessagesinsteadofarchivehttps://sites.google.com/a/gene.com/gops/resources/ios-mail/howtosetupiosmailtodeletemessagesinsteadofarchivehttps://sites.google.com/a/gene.com/gops/resources/ios-mail/howtosetupiosmailtodeletemessagesinsteadofarchivehttps://sites.google.com/a/gene.com/gops/resources/ios-mail/howtosetupiosmailtodeletemessagesinsteadofarchivehttps://sites.google.com/a/gene.com/gops/resources/ios-mail/howtosetupiosmailtodeletemessagesinsteadofarchivehttps://sites.google.com/a/gene.com/gops/resources/ios-mail/howtosetupiosmailtodeletemessagesinsteadofarchivehttps://sites.google.com/a/gene.com/gops/resources/ios-mail/howtosetupiosmailtodeletemessagesinsteadofarchivehttps://sites.google.com/a/gene.com/gops/resources/ios-mail/howtosetupiosmailtodeletemessagesinsteadofarchivehttps://sites.google.com/a/gene.com/gops/resources/ios-mail/howtosetupiosmailtodeletemessagesinsteadofarchivehttps://sites.google.com/a/gene.com/gops/resources/ios-mail/howtosetupiosmailtodeletemessagesinsteadofarchivehttps://sites.google.com/a/gene.com/gops/resources/ios-mail/howtosetupiosmailtodeletemessagesinsteadofarchivehttps://sites.google.com/a/gene.com/gops/resources/ios-mail/howtosetupiosmailtodeletemessagesinsteadofarchivehttps://sites.google.com/a/gene.com/gops/resources/ios-mail/howtosetupiosmailtodeletemessagesinsteadofarchivehttps://sites.google.com/a/gene.com/gops/resources/ios-mail/howtosetupiosmailtodeletemessagesinsteadofarchivehttps://sites.google.com/a/gene.com/gops/resources/ios-mail/howtosetupiosmailtodeletemessagesinsteadofarchivehttps://sites.google.com/a/gene.com/gops/resources/ios-mail/howtosetupiosmailtodeletemessagesinsteadofarchivehttps://sites.google.com/a/gene.com/gops/resources/ios-mail/howtosetupiosmailtodeletemessagesinsteadofarchivehttps://sites.google.com/a/gene.com/gops/resources/ios-mail/howtosetupiosmailtodeletemessagesinsteadofarchivehttps://sites.google.com/a/gene.com/gops/resources/ios-mail/howtosetupiosmailtodeletemessagesinsteadofarchivehttps://sites.google.com/a/gene.com/gops/resources/ios-mail/howtosetupiosmailtodeletemessagesinsteadofarchivehttps://sites.google.com/a/gene.com/gops/resources/ios-mail/howtosetupiosmailtodeletemessagesinsteadofarchivehttps://sites.google.com/a/gene.com/gops/resources/ios-mail/howtosetupiosmailtodeletemessagesinsteadofarchive

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google default.

7. Can you address the issues Scott Manor pointed to in this link - http://support.google.com/

mobile/bin/answer.py?hl=en&answer=139635

http://support.google.com/mobile/bin/answer.py?hl=en&answer=139635http://support.google.com/mobile/bin/answer.py?hl=en&answer=139635http://support.google.com/mobile/bin/answer.py?hl=en&answer=139635http://support.google.com/mobile/bin/answer.py?hl=en&answer=139635http://support.google.com/mobile/bin/answer.py?hl=en&answer=139635http://support.google.com/mobile/bin/answer.py?hl=en&answer=139635http://support.google.com/mobile/bin/answer.py?hl=en&answer=139635http://support.google.com/mobile/bin/answer.py?hl=en&answer=139635http://support.google.com/mobile/bin/answer.py?hl=en&answer=139635http://support.google.com/mobile/bin/answer.py?hl=en&answer=139635http://support.google.com/mobile/bin/answer.py?hl=en&answer=139635http://support.google.com/mobile/bin/answer.py?hl=en&answer=139635http://support.google.com/mobile/bin/answer.py?hl=en&answer=139635http://support.google.com/mobile/bin/answer.py?hl=en&answer=139635http://support.google.com/mobile/bin/answer.py?hl=en&answer=139635http://support.google.com/mobile/bin/answer.py?hl=en&answer=139635http://support.google.com/mobile/bin/answer.py?hl=en&answer=139635http://support.google.com/mobile/bin/answer.py?hl=en&answer=139635http://support.google.com/mobile/bin/answer.py?hl=en&answer=139635http://support.google.com/mobile/bin/answer.py?hl=en&answer=139635http://support.google.com/mobile/bin/answer.py?hl=en&answer=139635http://support.google.com/mobile/bin/answer.py?hl=en&answer=139635http://support.google.com/mobile/bin/answer.py?hl=en&answer=139635http://support.google.com/mobile/bin/answer.py?hl=en&answer=139635