888.878.1445AmazonCommunications.net

FEATURES

The Complete Cloud PBX Phone System - Amazon Communications offers a fully managed, feature rich, scalable cloud VoIP PBX phone system for business.

Outbound Calling Features• Nevergetabusysignal!UnlimitedLines!• UnlimitedCallingtomostofNorthAmericaincludingtheUS,Hawaii,Alaska&Canada.• SetCallerIDsforeachphoneseparately.• FreeeFaxServicetosendandreceivefaxesfromyoursmartphoneordesktopcomputer.• FreeSMS/TextMessageServiceSendingandreceiveSMSmessagesfromyourAmazon

Communications Account.• SetadifferentCallerIDwhenforwardingcalls(greatforinsurancecompanies,Doctorswho send calls to a contact center after-hours).• AmazonCommunicationsRemote-Dial®serviceofferstheflexibilityofmakingcallsfrom yoursmartphonewithoutsharingyourprivatemobilephonenumber.Justdialacodeon yoursmartphoneandAmazonCommunicationspatentedsystemwillconnectyoutoany UnitedStatesbasedphonenumberusingyourmobilecarrier’snetwork.Youwillgetthe samegreatcallqualityyouexpectfromyourmobilephoneservicewithoutsacrificingthe privacyyoudeservewhenusingapersonaldeviceforbusiness.

Inbound Call Management• Unlimitedincominglines,yourcustomerswillneverhearabusysignal!• Queueswithcustomizablemaximumwaittimesandfailover,freepositionalannouncements, estimatedholdtimes,opt-outtovoicemail,freeholdmusic.• AutoAttendant/IVR-Allowyourcustomerstoenteranextensionorchooseadepartment from a custom menu of options.• On–HoldMusicorCustomizetheOn–Holdmessagetopromoteyourbusiness’sproducts/ servicestotheindividualson-hold.• CallTagging-Knowwhatnumberyourcustomerdialedbeforeyouanswerthephone.• FreeDailyEmailReportsincludingcalltalliesperphonenumberorperextension.• TenantSupport-Giveseparatemenus,greetingsandvoicemailboxesforeverynumber. Greatforcustomersrunningmultiplebusinessesfromthesameoffice.• On-DemandCustomCallRouting-Sendcallstoonesetofmenus,queues,IVRsor voicemailboxesduringthedayandadifferentsetatnight.• Includedprofessionalholdmusic(orchooseyourown!).• FreeSMS/TextMessageServiceSendingandreceiveSMSmessagesfromyourAmazon Communications account.

Call Transfer Features• AnnounceorBlindTransferCalls.• Transfercallsbetweenphones.• Transfercallstoahomephoneorcellphones.

• TransfercallstootherAmazonCommunicationsphonesspreadacrossdiversegeographical areas;aswellasinotherCountries.

Standard Call Features• CallForwardingwithCallerIDoverride.• CallerID.• CallWaiting.• 3WayCalling.• ConferenceCalling.• DoNotDisturb.• FreeE911Service.• End-to-end256bitAdvancedEncryptionStandard(AES)callaudioencryption(uponrequest).

Voicemail Features• UnlimitedVoicemailoneachphone.• Checkyourvoicemailfromanysmartphone.• Checkvoicemailfromanywebbrowser.• EmailNotificationofVoicemailincludingcaller’sCallerIDandvoicemaillength.

Call Center Related Features• Phonescanbeinstalledinanygeographiclocationwithaproperlyconfiguredinternet connection.• AutomaticCallRecording.• On-DemandCallRecording.• Liveagentmonitoring.• Livequeuemonitoring.• Abilitytoaddorremoveagentsfromqueuesusinganywebbrowser.• Agentscanaddorremovethemselvesfromanyqueueusinganyphone.• Floormanagerscanmonitor,whisperorbargeonagentsfromdeskphonesorroamtheir callcenterwithacordlessphone.• FloorManagerscanmonitorcallsremotely.• CallTagging-Knowwhatnumberyourcustomerdialedbeforetheagentanswersthephone.• Recordanaudiofileonceandplayitbackon-demand.Greatforsalespitchesorleavingthe samevoicemailmessageoneverycall.• FreeIntegrationsupportforAgileCRMwithX-LiteorBriasoftphones.

Caller ID Services• PerExtensionCallerIDNumber.• ZonebasedCallerIDServices-Displayalocalphonenumberonalloutboundcalls, anywhereintheUnitedStates.

Easy Installation & Support• Fullymanagedphonesystemwithunlimitedemail,chatorphonesupport.• AmazonCommunicationsequipmentisPlug&Play.Allyouneedisacompatibleinternet connection.• AllAmazonCommunicationscustomersareentitledtounlimitedfreeemailandphone support.• AllAmazonCommunicationscustomersareentitledtounlimitedfreephonesystem customization.

Custom Order International Phone Numbers• Argentina,Argentina,Australia,Argentina,Austria• Bahrain,Belarus,Belgium,Bolivia,• BosniaHerzegovina,Brazil,Bulgaria• Canada,Chile,China,Colombia,• CostaRica,Croatia,Cyprus,CzechRepublic• Denmark,DominicanRepublic• Ecuador,Estonia,ElSalvador• Finland,France• Georgia,Germany,Greece,Guatemala• HongKong,Hungary• Iceland,India,Indonesia,Ireland,Israel,Italy• Japan• Kazakhstan,Kenya• Latvia,Lithuania,Luxembourg• Malaysia,Malta,Mexico,Monaco,Montenegro• Netherlands,NewZealand,Norway• Panama,Peru,Poland,Portugal,PuertoRico• Romania,RussianFederation• Serbia,Singapore,Slovakia,Slovenia• SouthAfrica,SouthKorea,Spain,Sweden,Switzerland• Taiwan,Thailand,Turkey• Ukraine,UnitedArabEmirates,UnitedKingdom,Uruguay• Venezuela