119

120

4.16 EMPLOYEES ARE FACILITATED WITH REFRESHER

COURSES AND TRAINING FOR THE ADOPTION OF NEW

TECHNOLOGY

Frequency Percent Valid Percent Cumulative Percent

DISAGREE 31 62.0 62.0 62.0

AGREE 19 38.0 38.0 100.0

Total 50 100.0 100.0

Table 1.16

The table 1.13 shows the respondents views are falling in two categories

disagree and agree. Employees response shows that majority of the responses 62% are

disagree with facilities of courses and training programme when new technology is

upgraded or adopted. 38% of the responses show there is facilities provided refresher

courses and training programs.

121

122

4.17 EFFECTIVE USE OF THE TECHNOLOGY IN COMPARISON

WITH DEVELOPED COUNTRIES

Frequency Percent Valid Percent Cumulative Percent

DISAGREE 35 70.0 70.0 70.0

AGREE 15 30.0 30.0 100.0

Total 50 100.0 100.0

Table 1.17

effective use of the technology when it is compare to developed countries

organizations. 30% of the responses indicates that the effective use of the technology

123

124

4.18 EMPLOYEES RECEIVES ALL PROFESSIONAL

INFORMATIONNECESSARY TO PERFORM THEIR

PROFESSIONAL TASKS

Frequency Percent Valid Percent Cumulative Percent

DISAGREE 29 58.0 58.0 58.0

NEITHER AGREE

NOR DISAGREE10 20.0 20.0 78.0

AGREE 10 20.0 20.0 98.0

STRONGLY AGREE 1 2.0 2.0 100.0

Total 50 100.0 100.0

Table 1.18

58% of the responses show that employees do not receive professional

information, which is necessary to perform the professional tasks. 20% of the

response shows that employees receive the necessary to perform their professional

tasks through the communication technology.

125

126

Hypothesis Test Results

H01: All level of the organization is having significant usages of the

technology.

Test Statistics

JOB CATEGORY OFTHE RESPONDENT

TECHNOLOGY IS USED FORINTERNAL COMMUNICATION

WIDELY

Chi-Square 7.360a 16.400b

df 5 3

Asymp. Sig. .195 .001

a. 0 cells (.0%) have expected frequencies less than 5. The minimum expected

cell frequency is 8.3.

b. 0 cells (.0%) have expected frequencies less than 5. The minimum expected

cell frequency is 12.5.

Hence p<.001, hence the null hypothesis is rejected. And alternative

hypothesis is accepted. Since footnotes state that no cell has expected count less than

5, so the condition for using Chi-square is not violated.

127

H02:Experienced employees having significant usage of technology.

Test Statistics

WORK EXPERIENCE OF THERESPONDENT

RESPONDENT FREQUENCYOF USING TECHNOLOGY

Chi-Square 11.120a 59.600a

df 3 3

Asymp. Sig. .011 .000

a. 0 cells (.0%) have expected frequencies less than 5. The minimum expected

cell frequency is 12.5.

Hence p<.001, hence the null hypothesis is rejected. And alternative

hypothesis is accepted. Since footnote states that no cell has expected count less than

5, so the condition for using Chi-square is not violated.

128

H03: developing country organizations have significant use of technology same

as developed nations

Test Statistics

EFFECTIVE USE OF THE TECHNOLOGY INCOMPARISON WITH DEVELOPED COUNTRIES

Chi-Square 8.000a

df 1

Asymp. Sig. .005

a. 0 cells (.0%) have expected frequencies less than 5. The minimum

expected cell frequency is 25.0.

Hence p<.005, hence the null hypothesis is rejected. And alternative

hypothesis is accepted. Since footnote states that no cell has expected count less than

5, so the condition for using Chi-square is not violated.

129

Chapter-5

Conclusions& Recommendations

The research shows that employees are aware but not skilled in

communication technologies and same is responded. Among the respondents it is

accepted that use of technology is helpful and effective in comparison of other

interpersonal communication and skills. The usage of the communication technology

for interpersonal communication is not effective in comparison with developed nation

organizations. Although the organizations are having technological tools like internet,

intranet, desktops and other handheld devices at different level of management, but

they are not frequently used for internal communication amongst all levels of the

techno

communication skills. Another reason is disinclination of the organization to adopt or

upgrade the latest tools and technology for communication. There is closed

communication climate in the organizations because employees do not feel free to

discuss the official or personal issues with their colleagues and employees do not

receive any information, which is necessary to perform their professional task through

communication technology.

Awareness of the technology is there among all the employees but technology

is used in the limited levels at managers and assistant managersonly. Other job

categories are not much familiar with use of technology for interpersonal

communication. Other employees use the communication technology for other

purposes.

Factors that affect the technological communication climate are the employees

not having the necessary skills and motivation to use such tools and technology.

Another reason is disinclination of the organization to adopt or upgrade the latest

tools and technology for communication.

Traditional methodology is used to communicate the information to the

subordinates and vice versa. There is closed communication climate in the

organizations because employees do not feel free to discuss the official or personal

issues with their colleagues and employees do not receive any information, which is

necessary to perform their professional task through communication technology.

130

42% of the respondents are disagree with the statement and 8% of the

respondents are strongly disagreethat technology is used widely for internal

communication, whereas 14% respondents strongly agrees with the usage of

technology in the their organizations.

Further 72% respondents there is no necessary skill with the employees of the

organization to use the communication technology, and minority of the respondents

(20%) belief that organizational employees is having necessary skill to use the

technology.

58% of the employee do not discuss freely the issues with their officials , 32%

employee are neither agree nor disagree and only 6% of employees says they have

freedom to discuss the issues with the officials. There is closed communication

climate with officials especially through communication technology. Majority of the

respondents (64%) are disagreeing with the statement that organization upgrade or

adopt the technology with the demand and competition. Respondent agree with

statements are 28% and 4% of the respondents are strongly agree that there is

willingness of the organization to upgrade or adopt the technology.

In this research the respondents views are falling in two categories disagree

and agree. Employees response shows that majority of the responses 62% are disagree

with facilities of courses and training programme when new technology is upgraded

or adopted. 38% of the responses show there is facilities provided refresher courses

there is no effective use of the technology when it is compare to developed countries

organizations. 30% of the responses indicates that the effective use of the technology

58% of the responses show that employees do not receive professional

information, which is necessary to perform the professional tasks. 20% of the

response shows that employees receive the necessary to perform their professional

tasks through the communication technology.

Based on this analysis It is clearly observed that appropriate IT infrastructure

with other supporting modern tools and technologies already exist in the organizations

but lack of awareness and improper training processes are not allowing them to

harness their full potential towards new paradigm shift in communication climate.

Today we are living the world where anytime, anywhere via any device culture has

131

already been adopted. Regardless of specialized high end training to employees; they

reality.

Recommendations

Organizations must enhance technology based communication for internal

communication through;

a) Providing them necessary end user and friendly skills to use the technological

tools by providing training programs.

b) Encouraging them to use the technological tools for internal communication.

c) Providing information to perform the job through the technology based

communication

d) Ample opportunity to consult with each other acrossdepartments in safe and

open system environment from different locations

The less experienced employees and the newly recruits should be provided with more

orientation programs so that they will be motivated to contribute more.

Employees should be motivated and committed to take additional tasks and

responsibilities. Special care andAttention should be taken in this regard by the

organizations and by the policy makers.

Majority of the employees in these organizations perform only medium level of

communication climate. Only managers and assistant managers have a high level

communication environment. Majority is in the medium level. It is easytotransit them

to the high levels by providing orientation programs on effective communication to

achieve organizational goals and success.

Female employees should be empowered and should be given participation in each

level of organizational activity.During their maternity period female employees may

work even from their home by using power of communication technology.

Those factors which are categorized as high level of communication climate should be

retained by the suggestive measures should be implementedby each organizations

depending upon their policies, rules and the types of governance.

132

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